Complaints

This profile includes complaints for eCampus.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

eCampus.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  eCampus.com

  2373 Palumbo Dr Lexington, KY 40509-1047

  
• 

  eCampus.com

  2415 Palumbo Dr Lexington, KY 40509-1116

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a book on 9/13/2022. My book arrived to their warehouse on 9/27/2022 and I was informed by a supervisor that they would have the book shipped out to me "overnight" due to the delay. I still have not received this book and I have made several phone calls and I keep getting the same answer, that they will "overnight" this item to me and have a supervisor call me back. Neither has happened. I have missed SEVERAL assignments due to the lack of concern from this company to get my item to me.

  

  Business Response

  Date: 10/26/2022

  Hi *****,

  We do certainly apologize for the delay with your order. To make up for the inconvenience we have added the order amount to your account as in-store credit. This credit can be used during checkout on any future order. If you have any other questions or concerns regarding your order, please reach out to our customer support team at 888-388-9909. Thank you for being a valued customer! -eCampus

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a textbook on Marketplace from e.campus.com in early August 2022. The book was shipped to buyer by USPS as requested. Payment of $97.47 was due to me by direct deposit on September 9 following a Qualifying Period. The payment never arrived. Multiple inquiries from me since then have gone nowhere. Payment was promised 9/16; it never came; then it was promised 9/23; it never came. Daily calls to 888-388-9909 resulted in the same message: "the supervisor named CJ has placed an inquiry in Accounting Department, and she's still awaiting a response. This morning, 9/27, another call was placed to ecampus.com. Omar answered and said he saw nothing new in the notes but would place another request for CJ to actually call me back.
  I have never placed a complaint with BBB before. I typically have worked with customer service on similar issues without having to do so. This time, I am concerned that no one at ecampus.com is taking responsibility for completing the transaction. I am beginning to think that I will never see the money owed to me. Furthermore, ecampus.com gets a 15% commission on this sale amounting to $16.50 off the selling price of $110.
  I simply want this transaction to be satisfactorily resolved. I am spending too much valuable time trying to track down where my payment is.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered books from ecampus in May of 2022 through government pell grant funds. One of my summer classes was switched to another professor that required different text books. I returned the orginal books promptly where I was supposed to receive a full refund including shipping. Three months had went buy when received a check for the amount of $15.62 in August 2022, the amount of the book was refunded but was not shipping per the agreement with Monroe Community College. Ecampus said they refunded the credit card on file the shipping which is impossible because the card is inactive. Still have not received refund from the company

  

  Business Response

  Date: 11/16/2022

  Hi *****,

  We apologize for any inconvenience or confusion regarding your order. All returns are charged a $7 UPS return shipping label fee. I have attached a snippet from the schools help desk explaining the return process. If you have any other questions or concerns regarding your order, please let us know.

  Thank you,

  eCampus

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used the company's textbook buyback program on 6/3/2022. Sought to sell 2 different textbooks, received a quote of $50 and $55 respectively. This quote was significantly less than the full cost of the books, but reasonable based on the fact they were no longer needed. Mailed both books back in the same package, received a direct deposit payment of $50.00 for one book on 6/24/2022, but did not receive payment for the second book. Called to inquire about payment for 2nd book in early July, as it was in the exact same box as the first book. Was told because it was an paperback book with an access code, it would take up to 12 weeks for processing. This was not stated in the terms and I requested at that time that book, along with access code be mailed back to me. Agent agreed to mail book back to my home. On 7/24/2022, I received an email stating my buy back had been cancelled and was not approved for payment due to not containing an access code. Additionally, was told that I needed to pay $12 to have the book returned. Called back on 7/24/2022 to inquire about order cancellation and to confirm previous conversation in which book should have been returned. Agent agreed to return book and credit account for potential cost of returning the book since request was made a month prior to have book returned. Finally received returned book on 9/16/2022 and it is not the book that was originally sent (sent looseleaf book with access code and received hardcover book), not the same value and in terrible condition. I have spent many hours on the phone and it is been over 3 months and this has still not been resolved. I spoke with an agent today and she needed to do further research to determine a solution.

  

  Business Response

  Date: 11/13/2022

  Thank you for contacting customer service,

  We have reviewed this account order #********. The customer sent an incorrect item for the order. The incorrect item was returned to the customer, UPS tracking ******************. The customer service manager also added $60 of instore credit to the customer's account for any inconvenience. 

  Thank you,

  eCampus

  Customer Answer

  Date: 11/14/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ******