Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this is untrue!  I have never spoken to anyone that identified themselves as being affiliated with any *** **** **** ******!  I never met anyone by the name of Richard, at all!  I spoke to someone named **** *ut he did not tell me his last name nor did he say he was affiliated with any company!  He acted as if he were in business for himself.  He made an offer that was completely rejected!  He called and made another offer, it was rejected!  He repeatedly called me and I ignored the calls.  I have multiple voice mails from someone named **** from Versailles, KY.  He was asked multiple times to stop calling me that I was NOT interested in any of his offers!  Then, this company started trying to trick me into signing papers that I had never even heard of at all.  They are practicing very unethical business ethics.  
  
  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 12/27/2023

  Our interaction with *** **** commenced on October 5, 2023, when she contacted our company seeking a cash offer for her property at ** ***** ******* *********** **. Our Client Relations Specialist, ******* *., engaged in a conversation with *** **** lasting over 10 minutes during which he outlined our need for a Home Buying Specialist to conduct an initial assessment of the property to ensure its viability as an investment for our company. *** **** scheduled an appointment for October 6. During the call, Richard inquired about *** ****'s preferred email address, which she provided, ensuring the accuracy of its recording. Our records confirm that the email address on file for *** **** matches the one she shared during her initial call. At no point in the conversation did *** **** express a desire not to receive emails from us.
  Since October 6, *** **** has been in contact with our Home Buying Specialist, **** *. On December 22, late in the afternoon, *** **** sent an email indicating unfamiliarity with our company despite multiple interactions since October. Notably, she spoke with **** on December 14, engaging in a conversation that spanned over 12 minutes. Subsequently, **** provided *** **** with a written offer after initially presenting it verbally to ensure clarity.
  To address *** ****'s concerns about our email communication, I have disabled further emails regarding this matter and will promptly inform our team about her complaint regarding receiving such communications.

  

  Business Response

  Date: 01/04/2024

  On October 6, *** **** initiated contact with Rapid Fire Home Buyers, expressing interest in potentially selling her property in Winchester, KY, after receiving a postcard from our company. During her conversation with our Client Relations Specialist, ******* *, she provided her address, email address and discussed details about the property, including recent updates and the ongoing transition of her tenant. Notably, she also discussed aspects related to her property in Alabama.
  During this initial conversation, Richard outlined our process, emphasizing the need for a Home Buying Specialist, and specifically mentioned **** as the representative who would evaluate her property. Following this call, an email was sent to *** ****, providing comprehensive information about our company, including our history, testimonials, and our accreditation with the BBB. Subsequently, **** sent a confirmation text reiterating his identity as a representative of Rapid Fire Home Buyers, mentioning the appointment details and including his full name.
  The offer extended to *** **** was presented without any obligation for her to accept and was solely intended to transparently demonstrate the fair terms of our earnest offer. At no point was there any attempt to deceive or manipulate; our commitment to integrity and transparency remains at the core of our operations.
  We are fully willing to provide company records to the BBB upon request, to demonstrate the professionalism and adherence to our values in our interactions with *** ****. These records will showcase that our representative, ****, acted ethically and in alignment with the principles upheld by Rapid Fire Home Buyers.

  Customer Answer

  Date: 01/08/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  I do not wish to deal with this any more.  There were no texts to me that identified anyone’s entire name.  That man was told numerous times, “no”.  One time should be enough for Selene to leave you alone. 
  
  Sincerely,
  
  
  
  ****** ****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like these people to stop trying to call me or send postcards asking me to sell my house to them. If I intend to sell, I will either sell it myself, contact a realtor of my choice, or will it to someone I love. I resent their offers so I wish for them to cease contact and remove me from their mailing list.

  

  Business Response

  Date: 11/02/2023

  ******, 

  We deeply regret any inconvenience you may have experienced upon receiving our postcards or phone calls. Just like other small or local businesses, we depend on proactive marketing to connect with our valued customers. 
  
  We understand that some individuals may prefer not to receive our calls or marketing materials, and we offer a straightforward opt-out solution to accommodate those preferences.
  
  I have taken immediate action by submitting your address for removal from our mailing list through our contracted marketing vendor. Please be aware that it may take up to 60 business days for your information to be completely purged from their system, as they work with pre-generated materials. I will also ensure your phone number is removed from our call list. If you receive any additional calls after the next 14 days, please feel free to reach out to me directly at [email protected]. 
  
  Please accept our heartfelt apologies for any discomfort you may have experienced upon receiving our postcards or phone calls. We genuinely strive to ensure a positive experience for all individuals who come into contact with our business.
  
  Should you need further assistance, please do not hesitate to reach out to me.

• Initial Complaint

  Date:10/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  

  Business Response

  Date: 11/02/2023

  *****, 
  
  I deeply regret any inconvenience you may have experienced upon receiving our postcard. Just like other small or local businesses, we depend on proactive marketing to connect with our valued customers. 
  
  We understand that some individuals may prefer not to receive our marketing materials, and we offer a straightforward opt-out solution to accommodate those preferences.
  
  I have taken immediate action by submitting your address for removal from our mailing list through our contracted marketing vendor. Please be aware that it may take up to 60 business days for your information to be completely purged from their system, as they work with pre-generated materials.
  
  Please accept our heartfelt apologies for any discomfort you may have experienced upon receiving our postcards. We genuinely strive to ensure a positive experience for all individuals who come into contact with our business.
  
  
  Should you need further assistance, please do not hesitate to reach out to me at [email protected]. 
  
  

• Initial Complaint

  Date:09/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rapid fire home buyers. They say they buy as is in writing on their 3 step buying process with No repairs nothing after they make offer and sing contract. On agreed price. There web site 3 step process is very deceptive how they Say one thing and do another. At no time they said the house would be advertised but several looked at it I took a picture of his plate. Because he was walking around my property un invited. When I talked to him he said he was thinking of buying it that was the first week after signing a Contract with RHB. Again no one said they was going to show it to anyone and they was buying my property only to find out just days before closing they wanted to haggle down the price and said it needed repair after we both agreed on price that is not what I read on web site. When I asked what Completely opposite of there 3 step buying process. They advertised they buy as is after they make you an offer at the agreed price. That was not true and very upsetting when you find out that what they advertised and what end up wanting to offer below agreed price days before closing cost you as it has me and others. I was talking to my bank about refinancing a property and using the money of said property they backed out of to pay down my balance in just a few weeks and now is costing me because of now I don't have the money to put down on refinancing the property I live in. Not sure what damage Rapid fire home buyers backing g out is going to cost me buy backing out and now not having the money from sale Ripid fire backing out is going to cause me with my bank and refinancing my property I live in. They are very deceptive in advertising I seen in the BBC reviews others as well just like they did me.

  

  Business Response

  Date: 11/06/2023

  Rapid Fire Home Buyers entered into a contract with Mr. ******* on August 23, 2023. As outlined in the contract signed, the agreement was expressly subject to the final inspection and written approval of the property by the buyer on or before 5:00 PM on the 30th calendar day after the date the contract was executed. This due diligence clause was established to ensure transparency and fairness in our dealings.
  Our intention was never to inconvenience Mr. *******. We understand the frustration and disappointment that resulted from such an unexpected change. The due diligence period, though it may seem disruptive, is a crucial part of the real estate process. This period allows the buyer to assess the viability of the investment. During this time, we take into account numerous factors such as the physical condition of the property, the estimated cost of any necessary repairs or renovations, local market conditions, and the anticipated return on investment. These are all important considerations that may influence the final decision.
  In this case, our initial offer was based on the information available to us at the time. After further examination, we regretfully found that the investment did not meet out criteria for the agreed upon price. We notified Mr. ******* before the due diligence expiration date defined in our agreement. Our intention was to reach an equitable resolution, but, unfortunately, we were unable to do so due to Mr. *******' firm stance on the original price. Mr. ******* verbally conveyed his intention to withdraw from the contract and mentioned having another interested party.
  While it is unfortunate that we were unable to come to an agreement with Mr. *******, our commitment to transparent business practices drove us to make every effort to ensure that Mr. ******* was fully aware of the situation and our position.
  Rapid Fire Home Buyers remains committed to upholding the highest standards of integrity and professionalism in our business dealings.

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This is what was said the first round with a complaint & they failed to CEASE.
  
  
  
  Sincerely
  
  
  
  ** ****

  

  Business Response

  Date: 10/09/2023

  We sincerely apologize for any inconvenience caused by the receipt of our postcard. We understand you are frustrated, and we want to assure you that we take your concerns seriously.
  
  In response to your complaint, we have taken immediate action and submitted your address to be removed from our mailing list through our marketing vendor. While it may take up to 60 days from today for your information to be removed and the mailings to completely cease due to pre-generated materials, we acknowledge that requesting to be removed and still receiving the mailings has caused you some concern. Rest assured, we value all feedback and we are committed to resolving this matter promptly.
  
  Please accept our sincere apologies for any distress caused by receiving our postcards. We genuinely want to provide a positive experience for all individuals who come into contact with our business.
  
  Thank you for bringing this matter to our attention and for your patience throughout this process. We genuinely appreciate your feedback.

• Initial Complaint

  Date:11/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18452681, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *********

  

  Business Response

  Date: 12/12/2022

  ******** I am so sorry you are bothered by the mail we are sending you. I will have you removed from our mailing list. Thank you for reaching out.