Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company towed my vehicle within 5 minutes of it being parked from a parking garage in which I had a parking pass. The pass was expired by half a day, but the apartment complex manager told me that they are not supposed to tow vehicles with a very recently expired pass.
  
  They proceeded to make me wait for 2 hours on foot in a dangerous time of night to receive my car. I highly doubt the owner of the parking garage wants to tow a car that has a guest pass displayed that just expired, and I doubt they actually had any real consent to tow from the garage in this case.

  Business Response

  Date: 03/28/2025

  There is signs and we have a contract with the location to tow.  We are within the contract for the towing of this vehicle.   As far as waiting 2 hours that was the registered owners choice to pick the vehicle up after hours.  After 5pm the office is not open so if someone wants the car after hours the have to wait.  After looking at the cameras the owner only waited 1 hour from the time they arrived at the gate.  No refund will be given. If the apartment manager told you all it should not have been towed they never sent it to us. 

   

  Thanks

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company comes to my apartment complex and steals peoples cars in such a way that it's actually illegal some of their practices for instance they tried to tow my nephew's car while he was sitting in it then made us pay almost 200$ to put it down as if they not in the wrong. This parking policy was not in any of are leases it's completely void non existent

  Business Response

  Date: 12/16/2024

  No information, we cover 200 properties in Louisville ky.  Per state law if the company shows up and a violation has occurred the owner of the vehicle is required to pay the fees regardless if the vehicle was towed or not.  Most all properties we tow for fire lane and handicap parking without a permit so I am sure that's what the issue was.  Till we have further info we can not respond accordingly. 

  No refunds will be issued 

  Thanks 

  Customer Answer

  Date: 12/17/2024

   
  ********** 22694010
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had 2 vehicles since February 2024. I drive my newest one the most as my older one is driven every once in a while. I noticed my car was missing. I received a letter in the mail by this company stating to give them a call. When I called they advised me that the car was towed due to a note being placed on my car & not taking or moving the car within 48 hrs of the note being placed. I have never signed an agreement/contract with this business or leasing agreement stating that any automobile needs to be moved every 48 to 72 hrs.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed from the ********** I went to retrieve my car in 2 days , the owner despite seeing my car keys, title and ID said that i had to have the title transferred over and then proceeded to tell me that he was going to continue charging me storage fees and this was after I described everything in my car and then he wouldn't even let me get my belongings out of the car he told me that I had to give him my car keys and if I didn't he wasn't going to give me my belongings. This company is jacking up the prices and when they towed my car my kids were there, my kids got to them before they lifted my car all they had was the hook on it at this point the worker said to my son that he had to pay him $165 to unhook it this is awful Im a single mother to 4 and now thanks to them I can't get back and forth to school

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Towed my vehicle illegally twice within one month. Stated he “knew exactly who I was” when I called the 2nd time regarding getting my vehicle back showing it was intentional. He refused to release my vehicle to me when with proper paperwork. Refused to make an apt after hours like it states online. Blocked my number from calling regarding my vehicle. Cussed me with profanity multiple times. **** *** ** ** ***** *** ** ******** *** * ****** ** ******** You can look at his replies on his reviews on google to see just what type of person this man is.

  Business Response

  Date: 05/17/2024

  She was towed for parking in a complex without a parking pass and expired tags. She has been towed before due to the same violations.  The calls are recorded and have been saved for future responses. At no time was she cussed at or called out of her name.  She was actually the one that called the dispatch a ****.  She also ran into our yard causing damage to our grass that is all on video.   She claims to be a nurse but has no professionalism.  Would love to know where she works to provide how she acts.   She called at 7:30 am and we set up appointments within 2 hours opened at 9am.  Our phone system blocked her number due to 30 calls within 1 hour.  The system is set up to stop multiple calls back to back so other customers can get into the line.  No refund will be issued 

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter works at ******** ** **** ******* ********  She started working there in Nov and has parked her car in this big open lot every time she works (Sunday afternoon/evening is her main shift). ******** closes at 8pm and then they clean up/take out trash, etc. Her friends picked her up after her shift. They were parked by her car in the open ***** **** lot (near the dumpster). According to the employee on shift Monday afternoon when we picked up the car, the car was towed at 8:17pm. This is literally only a few minutes after she left the parking. There was no way of knowing that she wouldn't be back soon. The sign was half cut off that talks about unauthorized towing and it was nowhere near where she was parked so she didn't even realize she couldn't park there. Also...she's been parking there since November. I would like some type of refund for this. I get that she shouldn't have parked there...but it just seems like she was watched, targeted and immediately towed only a few minutes after she left.

  Business Response

  Date: 02/27/2024

  Per the contract with the property no cars are to be left in the parking lot after hours.  ******* management has parking passes to supply the employees in the event they are authorized to park in the areas after hours.  This was all explained to the lady when it was towed.  No refunds will be issued.   We are not apart of the BBB company so please don't send us anymore complaints as we are a impound company.  No one in the area that we work enjoy being towed and this is not a service offered to the consumers this is a involuntary service provided to property owners and businesses. 

   

  Customer Answer

  Date: 02/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This was NOT explained to the lady (my daughter) when the car was towed. She wasn't onsite when it was towed so I'm not sure who they spoke with.  I am only asking for half of the money back considering it was towed only a few minutes after closing. Other employees have parked in the lot and not had this issue. My daughter is parking in ******** lot now so it won't be a problem going forward. I understand you are t part of the BBB but I never received a cal from a manager like I requested when I paid to get the car. The person who took my payment said someone would call me and it didn't happen so that's when I went online. 
  

  
  
  Sincerely,
  
  
  
  ***** *******
  
  ************

  ***********************

  Business Response

  Date: 02/28/2024

  You would have to take that up with the location manager to provide a on call Towing parking pass that was issued to the location when they opened.  No refunds will be issued and a call was not returned because you where not the registered owner of the car that was towed.  All this was explained to the young lady when she called and was told if she was authorized to park there then we would release the car and bill the property owner for the fees but was never called by the property owner saying so.   There for this is closed with us and no further response will be added. Thanks 

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tow people are putting false information on towing tickets so that they can charge more when the vehicle is picked up. This is the second time it’s happened, not to mention they don’t take card, only cash and cash app which practically leave no paper trail. I asked for prior receipts and they couldn’t be provided due to not having a paper trail. The ATM they have in the establishment says it’s a $3.50 charge, and it took $6 out aside of the cash being taken out. Their customer service is nasty, and they’re just scamming folks all around. I believe this is actually the third time their establishment has been moved according to googles address, so their wasting folks has as well. This is just a piss poor company as a whole, I’d advise folks to be aware of parking in apartments because their 24hrs for a lot of apartments in Louisville Kentucky. Not to mention the location and how the cars are parked and sitting in the lots could cause potential damage to others vehicles. This is the second time my cars been towed from 2 different apartments because the apartments don’t have signs for visitors sections in the lots. Can’t go out and enjoy a night out in fear of your car being towed because these companies (towing/apartments) aren’t complaint to the rules and regulations of even having legit LLC’s. Do better! I’ll be putting the total for both transactions from my car being towed from this scamming business!! & I don’t have a receipt for the first one because they don’t have a paper trail. Also the receipt states numbers at the top which equals out to $165, and he told me $190 at the window. I asked why’s it that much and he said because they had it since 3pm Dec. 15 (a lie), I was at work. So they he went to his Facebook messages and seen he received the car in at 2:02am Dec 16. The longer it’s there the more they can charge. They out here scamming people. You see the on the receipt where they had to make changes to the time and date! First time towed it was $180.