Business Profile

Home Builders

The Drees Company

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Drees Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

36 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I were misled by the sales agent as to some very important desired features to our new home. We were told that the home would have multiple linen closets, but upon seeing final drawings the home had none. The sales team also gave us the run around about actual cost of home after design center. We did not pay the second half of deposit because we wanted to see what we were financing, but the account manager was pushy pressuring my wife to send additional deposit even though we were already in default of original agreement. After walking a similar floor plan in the community that our home was to be built and noticing that the quality of construction was not on par with the model from another community, we really became skeptical of the entire transaction. The home looked cheap and even the builder/contractor mentioned that they recently had to replace all the floors in the new homes in community due to company using substandard materials. The final straw was when the actual sales price came in close to 550k which is 70k more than we were told our house would cost originally (which we couldn't afford). Seeing as Drees had not even starter building our home at all, my wife contacted Drees about our concerns and after talking knew that they could not remedy the issues. We let sales agent know we did not want to continue with transaction and was basically threatened by Shannon R** (sales manager) that if we didn't move forward, we would lose our deposit (a portion of which she obtain in default of original agreement). I am a veteran, and was shocked a company would treat people this way. They could not deliver what was promised, but decided to steal 11k in money they did not earn.
Business Response
Date: 12/30/2024
The ******* signed off on the
floor plan when they signed the contract and then again at the plan review
stage, so they were aware of how many closets were in the home. Drees
tried to work with the Jones family by allowing them back into the design center
to amend their selections in an effort to lower their purchase price, but they
refused to come in or remove any options. The contract is clear on when
all funds are due. Drees again tried to work with them by giving them a
grace period to come up with the funds that were needed to start construction,
but those funds were never received. On 9/1/24 the Jones family sent an
email stating that they wanted out of the contract, so a cancellation letter
was sent but they refused to sign it. On 9/5/24 is when Drees sent a
default letter.
Initial Complaint
Date:09/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We closed on a new Drees home in January 2023. Eight months into ownership I noticed the driveway and sidewalk had begun to crack so the customer service rep and his supervisor came to inspect. At that time there was a crack across an entire driveway section (panel) and the sidewalk. According to the supervisor that’s what concrete does, it cracks. In December 2023 I again notified Drees of the issue, but there was no response.
Since those complaints the situation has continued to worsen. Now cracks run completely across three panels of the driveway and are widening and chipping-out from within. The crack in the sidewalk has enlarged and one side has started to rise above the other which has already, or soon, will create a tripping hazard.
I have had two inspections of the driveway by qualified persons who have advised me that it would not be the normal expectation for a residential driveway to begin cracking at eight months or to worsen to its’ current condition in such a short period of time. Likely it would be the result from improper preparation. Given it was probably poured in January 2023 it could likely be due to frozen or supersaturated ground which wasn’t accounted for.
On August 7, 2024 I sent a certified letter to Benjamin T*****, N.KY Division President, the person who signed the documents for our sale on behalf of Drees. The letter was received and signed for at his office on August 9, 2024. Since then there has been no response.
The lack of any response whatsoever is a disappointment, especially given their website’s claim that Drees has a “Reputation for Excellence You Can Trust”. This is not excellence. I am filing this complaint with the Better Business Bureau as my first course of action to remedy the situation, although it is apparent from their C+ BBC Rating & Accreditation and 1.5/5 Customer Review Rating that they place little regard in resolving complaints posted to the BBB.
Business Response
Date: 10/15/2024
Division President, Ben T***** has been working closely with *** *******.

Ben has been to his house to meet with him and they have come up with a plan to fix the driveway that both parties have agreed to.

Thanks,

Misty I*** | Executive Assistant to David G. Drees, President & CEO

211 Grandview Drive, Suite 300 | Ft. Mitchell, KY 41017

P: ###-###-#### | dreeshomes.com
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new build home in Feb/2024 in *********** ******** from Drees Homes. I have had numerous issues with build quality. My latest issue is my luxury vinyl plank flooring is failing throughout my home. It is separating at the butt (end) of each plank in numerous spots. Drees Homes John N**** came to inspect it and said it needs replaced. The contractor ******* ******** sent two managers out who said it needs replaced and will submit a claim to the manufacturer. A 3rd party inspector came to inspect the floor to generate a report of findings. It has been nearly two months since I reported the failing floor to Drees homes and communication has ceased from Drees manager Kevin K***********. I have text messages and emails from Drees saying they will take care of me but they have not. The floor is waterproof, dent resistant, child and pet proof per the manufacturer, and should not be failing. Both Drees and ******* ******** said this particular floor has failed before with other customers and was replaced. Frustratingly, no resolution has happened yet. I even emailed Mr. T*****, Kevins boss and no response was provided. This is a 550k home. I want my flooring which is still under warranty replaced in full and to be made whole.
Business Response
Date: 10/04/2024
The Drees Customer Care Manager has been in contact with Mr. ******. Materials are scheduled to be delivered 10/4/24 and installation is currently being scheduled between Mr. ****** and the installation company.
Business Response
Date: 10/04/2024
The Drees Customer Care Manager has been in contact with *** ******. Materials are scheduled to be delivered 10/4/24 and installation is currently being scheduled between *** ****** and the installation company.
Customer Answer
Date: 10/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to replace my floor due to poor workmanship by the contractor. However, they should not have made me wait two months to resolve the issue.

Regards,

**** ******
Customer Answer
Date: 10/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to replace my floor due to poor workmanship by the contractor. However, they should not have made me wait two months to resolve the issue.

Regards,

**** ******
Initial Complaint
Date:08/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a home in February of 2021. At the time of sale there were issues that the builder promised to fix after closing (mismatched main doors for instance). We were then told it would be addressed at the one year follow up. We listed all the remaining issues then and in the past two years Drees has failed to complete the work or repair/replace items such as the doors. We have been through several warranty reps (one of which we had to replace due to inappropriate conduct) and they failed to work with our schedules and even had workers who were under the influence in our home. Needless to say it’s been over 3 years and we have a long list of items that are not completed (cabinets, trim, exterior doors, vents being cleaned that smell like urine, etc).
Before we move to involve lawyers I am hoping to come to a resolution. I would like funds to complete the work with a company of my own choice since they clearly have failed on their part. We have sent countless emails and at this point they will not respond. I am hopefully that they will provide me a contact who is reasonable to finalize the necessary work.
Business Response
Date: 09/11/2024
*** ****** we sincerely apologize your experience did not meet
your expectations. Drees has made multiple attempts to schedule
warranty work with you by a couple of different technicians.

Drees local management team is reaching out to you to try and
meet to address the concerns that are warrantable.
Customer Answer
Date: 09/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. They have reached out and we are potentially working towards a resolution however that has not been reached yet.

Regards,

***** ******
Business Response
Date: 10/15/2024
Drees management is continuing to work with *** ****** to resolve his concerns.
Initial Complaint
Date:05/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It started when contractors employed by Drees started tearing up our yard. They took all their heavy equipment through our property damaging our grass resulting in a muddy mess. They never even asked our permission to drive on our property. We are between two Drees construction lots so we have damage all down both sides of our yard. My husband emailed Jennifer (builder) and she sent us a message that this would all be taken care of when the house gets close to being finished. They ended up doing the Drees lot and not ours. With this not getting done I went on Drees Facebook page and voiced my concerns about the yard. A customer service manager reached out and called my husband and assured him this would be fixed the next day. My husband was clear with him grass seed is not appropriate since they had nice green grass to start with before Drees destroyed our grass without any permission. He did agree that they would replace sod to our property line . Jennifer also confirmed they will replace sod on both sides of our property. They came and only replaced some sod and the rest grass seed. We also had issues with trash in our yard. Big box trucks parked on both sides of driveway making it in possible to get out safely. A port a potty was moved onto our property. We also have had construction workers starting before 6am waking my kids up and working late at night. According to the city they can’t start until 7am. We had a list of complaints that I feel should have been handled but were more blown off or excuses. My main issue is I want answers why my property was destroyed without my consent ( I have a fisher property with nothing in the contract that says they are allowed on my property). I have also made several calls to the corporate office to several people trying to figure out why this has happened and no one has called me back. I want my yard fixed the proper way and want answer why they were on my property destroying my yard .
Business Response
Date: 05/30/2024
Multiple Drees employees have been in contact with *** *** **** ***** throughout the week including *** Division President, Ben
T*****. A plan has been established and is in process. The yard
contractor was contacted earlier this week and sod is currently being installed
along the property line along with a temporary orange snow fence to separate
their house from the new construction.
Customer Answer
Date: 05/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* *****
Customer Answer
Date: 05/31/2024

Thank you so much for helping with this matter, I really appreciate your help. Below is why the resolution is not met:

The sod issue has been months of emails and calls and not getting repaired properly. There is a plan in place for now to repair the sod but has not been completed yet. As soon as the sod is repaired to our satisfaction we will consider the matter resolved. Thank you.

Business Response
Date: 05/29/2025

Please see response below.

*** ***** was in contact with multiple people at Drees, including the *** division president at that time, Ben T*****. Drees had the right to do work and restoration to establish drainage within the recorded easement. Drees also restored the turf at *** ******* residence.
Initial Complaint
Date:03/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 2022, I purchased a home from ***** ** ********* VA. In the 18 months that I have owned this home, there have been foundational concerns to which Drees told me it is all “cosmetic”. The attached document, Drees Complaint, is the detailed history of some of the issues wrong that I believe have led to the issues with my foundation and why I am writing this complaint. The 2,000 character limit does not provide enough space to accurately and chronologically detail out my current issue. I attempted to do this the right way and Drees has refused to cooperate. I also believe that Blaze discriminated against me and minimized my concerns because I am a woman.
Initial Complaint
Date:03/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,

We bought a brand new home from Drees. As part of our home purchase we have a 1 year walk through for any warranty related items. We had hired a home inspector and also did a walk through with Drees warranty department. They agreed to fix all my items. However it's been 3 years since that walk through and a lot of the items are incomplete. I am not getting any response from the warranty department. Every time I call my warranty rep his voicemail is full. Please let me know what other information you will need and I can product that to you.
Business Response
Date: 03/27/2024
The Customer Care Manager has reached out to the homeowner. They will be meeting at their house to discuss concerns.
Customer Answer
Date: 04/02/2024
Better Business Bureau:

We are currently working with customer care to resolve our issues. They have reached out and scheduled some dates for repairs.

Regards,

******** *****
Initial Complaint
Date:02/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Furthermore, since we built this house 3 years ago, we have replaced the microwave twice, found black mold twice behind the microwave, replaced the kitchen faucet, flooring is begining to peel up in several areas that there is no water, replaced the entire hall and half the kitchens ceiling, leaking roof, bathtub crack, cedar post cracked greater than a half inch to inch, yard was never leveled before laying grass, so much sheetrock dust and saw dust in the upstairs ac unit its going to cost 5k for them to clean and repair, and false advertisement buy selling us a premium lot with trees and then cutting them all down with no money back or replanting the trees. This is all in Three years!!

This is the worst built home i have ever lived in!!! Now your telling me from the time 2 1/2 years ago when we put the original ticket in on water leaking through our ceiling you are not going to replace the tub that has been the cause this entire time?? The crack has gotton worse over time hence why no one detected it before. They never could find the roof leaking but you all never thought about checking the tub. You are refering me to have a patched put on? Do you really think i am stupid??!! That is a bandaid only and does not hold long (Normally 3-6 months). I am beyond aggravated with Drees and this shotty build. I would like Drees to address the following issues. Replace bath shower combo with walkin shower, repair floors and pay for ac cleaning and any repairs to ac, and plant all trees that was mistakenly cut down that was not suppose to be cut down base on the plots. I have saved if they dont have.
Business Response
Date: 02/28/2024
Drees is paying a plumber to inspect issues with the tub. Drees is also working with the customer to move forward with the issues.
Initial Complaint
Date:10/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in constant communication with with Drees, the warranty department (covered under warranty), for over 4 months now and the response by them has been fair at best. It started off well but has significantly decreased as it looks like they do not want to help resolve the problem. These are issues that have gone back 2-3 years but the foundational issues are now starting to appear. (For reference, our home is ~3 years old). We have been in communication by phone and email with Danyelle J******* and Mary F*************** who work for Drees.
We have land grading issues, which were brought up in 2021, within 1 year of the house being built. Drees has refused to acknowledge the issue and come out to fix the issue then. When we got Danyelle J******* to come out in 2023, she was supposed to come in 2021, she acknowledged in person that grading was not proper.
We now have foundation, A/C unit water leaking issues, and crawl space damage to our home. The source of the problem has been and is still the grading issue. Water runs and pools directly behind the house and where the AC units lay.
Drees has sent people out 2-3 times for the crawl space but we still have water entering the crawl space through the A/C unit.
It is now getting to winter time and there is still active water in the crawl space and active water in the A\C ventilation because of poor sealing. The damage that could occur to our house is significantly greater than the warranty repair that was INCLUDED with purchasing the home.

Danyelle J******* and Mary F*************** will not communicate back with me. I have text messages with no response from them. Emails with no response from them. And phones calls and voicemails left with no response from them. If someone is not at the office, another person should be helping resolve the issue.

Whenever a response occurs it is always, we are attempting to contact contractors and will get back to you. Yet, they never do get back.
Business Response
Date: 10/24/2023
This customer is not a direct Drees Homes customer. This
customer purchased a used home. However, Drees has worked with the customer
since August 2023. Drees also sent a Customer Service Tech to the home
again on 10/23/23 to see if there are any current issues that need to be addressed.

In reviewing all the customers work orders, the first time
that an issue was brought up was August 2023. Danyelle had a quick response
with people onsite working and correcting the issue by August 24, 2023. On
August 24, 2023 Drees Homes had a service technician uncover the crawlspace
drain pipe and extend the air conditioning condensate line. On August 26, 2023
the AC lines were resealed, part of homeowner maintenance. On September 12,
2023 the crawlspace was inspected and tested for moisture. The reading was
below acceptable measure. The reading was of 16%. Following the acceptable
moisture readings the crawlspace liner was repaired on September 14, 2023
by **** ***** ***.

Furthermore, *** ****** *********** was at the home for a scheduled appointment
on September 25, 2023 and the homeowner no showed for the appointment. To
exacerbate the concern, the homeowner has added river rock landscaping to the
home and never raised the AC unit. The additional landscaping without removing
grade has created the AC unit to sit in a hole contributing to the water
sitting next to the crawl space.

As for the complaint about receiving no response, this is not an accurate
statement. Mary reached out to Carl on September 21 at 3:36pm via email. As a
follow up to a customer call, Mary also reached out to the customer on October 4
at 2:12pm via email, as well as numerous other phone calls.

Customer Answer
Date: 10/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

1. The Drees warranty is provided to the original homeowner and is automatically transferable to all homeowners who acquire the title. Below is taken directly from the Drees warranty book. To say we are not a Drees homeowner is completely false and Drees attempt at limiting their warranty.

"Transferable Warranty
The protection under this Limited Warranty is provided to the original homeowner
and is automatically transferable to all subsequent homeowners who acquire title
within the warranty periods specified. No warranty period herein is extended by
such a transfer of title or ownership interest, only the remaining original warranty
periods, if any, is so transferred."
2. As a homeowner, we spent $5,000 to have a french drain built around the A/C units to collect the water from poor grading. Instead of allowing the dirt to look like the photo posted, we added a french drain and rocks. I can easily move the rocks as they were placed to not hold water. As you can see in the photo, this is 100% of what Drees left us with in our situation. It is easily visible how much the water is pooling and causing issues to the entire area and crawl space.
3. I have attempted to be or responded as quick as possible to Danyelle or Mary to be at every appointment. All the contractors that have come out, when I tell Danyelle I can't be there because of work, she has stated that I don't have to be. For example, Live Green has always come out when I am not at home because I have told them I am working at those times. There are times, like this week for example, I left work early to meet a James P**** and made sure my wife would also be available as well. I received a message Sunday evening and responded Monday morning as soon as I saw the message to let Danyelle know I would not be able to make it. Additionally, as you can see, I never received a response to that. With a 12-hour notice, it is extremely difficult to take off work, especially if you don't see it. Additionally, I texted Danyelle September 21, which we have communicated through text since August, with photos of water in the crawl space and did not receive a response or additional notification that someone may be coming out Monday, September 25th. I would have really liked to have been there because I do not want issues in the foundation or crawl space.
4. Water that enters your home can cause significant and costly issues to the structural integrity of your house, including warped supports and joists, erosion of and cracking in the foundation, and more. Thus, crawl space water removal should be taken as action immediately once you notice any signs of the problem. Drees has a 10 year structural coverage. Which there are signs of small cracks on the foundation, which was brought to our attention my a crawl space expert.
We are trying to get the issue corrected before major damage occurs and just because the vapor liner was replaced, there is still water present in the crawl space. I will be happy to remove the rocks from the flower bed and it will be exactly how drees had it. Which again, you can see from the photo that there is significant pooling. Which was complained about the first year of the home being built by the origingal homeowner. We have email proof AND Drees replaced bushed in the back flower bed (which they said they never do but did in this case) because everything dies in that flower bed because water is constantly pooling from the grading issue.

I will be happy to meet the contractor for the A/C, however, more than 12 hours notice would be a nice courtesy to us as we both work in our household.

Regards,

**** *********

Business Response
Date: 11/01/2023
Local
management is working with the homeowner to resolve this issue even though it is not a warrantable item. Drees will work with the homeowner to redirect the grading. A solution has been determined and the action plan is being put in place.
Customer Answer
Date: 11/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

we are working together resolve the issues present.

Regards,

**** *********
Initial Complaint
Date:09/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a new home from Drees in 2011. Lasiter & Lasiter Plumbing was the plumbing contractor. Lasiter had installed 5 Vortens toilets in the home when I purchased it. The toilets were subsequently part of a class action suit since they would crack without notice, flooding the home. I was never noticed about the suit by Drees or Lasiter and was not aware that one existed despite the fact that I spoke with both the Lasiter service center and their plumber came to house during the class action period. If I had been noticed about the law suit, I could have received compensation or replacement for the defective toilets that Lasiter installed for Drees. Three of the 5 toilets installed have cracks in them and all need to be replaced since they have been proven to be defective. A properly made toilet should last over 50 years. Vortens has settled the suit in which they provided compensation for the very toilets that Lasiter installed and acknowledged that toilets with tank model #3646 made in 2011 have “certain technical issues that allegedly caused fractures”. All 5 toilets in my home are model ****** are stamped Mar 2011 and would have qualified for the settlement.
Business Response
Date: 09/13/2023
Drees has reached out to the customer to make an offer of supplying him with replacement toilets. There was a class action lawsuit, but Drees had no involvement. Due to this reason, customers were not notified. Customers are only notified if there is a recall.
Business Response
Date: 09/19/2023
Our warranty manager has been in contact with Mr. ****** multiple times. Each time Drees has offered to supply replacement toilets,
but Mr. ****** would be responsible for the labor costs for the installation.
Our warranty manager has also explained that this is a Vortens’ issue and he
would need to contact the company directly if he is looking for something more.
  The class action lawsuit was filed against Vortens, not Drees Homes
nor Lasiter Plumbing. Drees was not aware of any lawsuits against the
Vortens company.
Customer Answer
Date: 09/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* ******

BBB response to Drees message
See the exchanges below regarding the toilet
replacement. Drees wanted to replace the
defective Vortens toilets with different Vortens toilets.

9/12/2023You want me to accept new toilets form the same
manufacturer that made the defective ones which were installed in my
home? Correct?
What is included with the toilets: wax ring,
seat & lid, angle stops, water line, etc?
9/14/2023 I
think a cash settlement would be best for all. Let know what Drees &
Lasiter would offer.

Drees replies: no cash settlement

9/18/2023 My reply: The installation expense of a toilet far
exceeds the cost of a new toilet. Vortens has a history of producing poor
quality, defective toilets. The Vortens toilets that Drees/Lasiter
installed in my home are prime examples; some
failed in less than six years and a Lasiter employee was made aware of this in 2017. Additionally, new
Vortens toilets
only have a five year warranty and Vortens ignores consumer complaints.
Thus, I will not gamble that replacing defective Vortens toilets which
Drees/Lasiter installed for “new” (probably defective) toilets will produce a
better outcome. To do so would fit Einstein’s definition of
insanity. However, I will accept these toilets as replacements: KOHLER Highline White Elongated Chair
Height 2-piece WaterSense Soft Close Toilet 12-in Rough-In 1.28-GPF with ¼ turn
angle stops and water line for each or a cash settlement of $1,500 which I
would have received if either Drees or Lasiter had notified me of the class
action suit with Vortens regarding the very toilets
that Drees/Lasiter installed in my home.  Your choice.

I will accept either offer that
I made.

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