Reviews

Review Details

• Review fromShannon J

  Date: 10/23/2025

  1 star
  I’ve had two separate repair claims for the same issue with my washing machine, and it’s still not fixed. Each time, the same technician, *****, came out and insisted there was nothing wrong — claiming it must be “operator error.” His attitude was condescending and dismissive, and he made no real effort to diagnose the actual problem. After two visits, I’m left with the same malfunctioning machine and zero progress. This level of service is completely unacceptable. I would not recommend this company to anyone looking for reliable or professional appliance repair.

  Precision TV & Electronics Service

  Date: 10/25/2025

  Our technician was at this customers house twice and tested the unit extensively and could not find anything wrong with it. The customer wanted the technician to replace parts even though no problems could be detected and unfortunately we cannot do that. Our technicians pride themselves on thorough inspections while being as professional as possible. We know it can be frustrating both for the technician and the customer when a problem can not be duplicated, however, please keep in mind that there is only so much our factory trained technicians can do if they can not detect a failure.

• Review fromSandy K

  Date: 05/14/2024

  1 star
  Wish I could give ZERO stars for Kevin and Precision TV & Electronics Service! We purchased an extended warranty with **** ***** after we purchased our Kitchen Aid refrigerator. We are having trouble with water coming out of the ice maker and leaking into our refrigerator, so the warranty company, ********, sent Kevin with Precision TV & Electronics Service to our home for repair on 4/30/24. Kevin spent 10 minutes looking at the refrigerator and finally said the refrigerator was fine. The problem was us leaving the refrigerator door open! I stated I disagreed, then he left without any repair other than his condescending advice. Problem still happening so I reached out to ******** again. Today, 5/14/24, they once again sent Kevin to our home to do the repair. He stated again since he couldn’t see the water leaking, he could not do anything about it. I asked him if he thought I was lying, and he just gave me a condescending smirk. I was furious. He reminded me to keep the door closed, being adamant that is the problem (which is definitely not the problem). Kevin also stated that we shouldn’t put so many items in our bins, and not over-fill our refrigerator. WHAT? How unbelievably rude. I asked him twice for the name of his supervisor. He finally replied the second time and said if I have a complaint I should to call the company voice mail and/or send an email to the company email address. I have the feeling Kevin is his own boss. No repairs were made today – although he did take all the repair parts **** ***** sent to my home (that he never used). I called ******** to complain. I told them how incompetent Kevin is and I did not feel safe with him being in my home. I hope **** ***** removes Precision TV & Electronics Service from their approved vendor list immediately.

  Precision TV & Electronics Service

  Date: 05/15/2024

  A technician went to this customers house twice and wasnt able to find any hardware failures with the unit. There is not much our technicians are able to do if they are not able to reproduce an issue at the customers home except to offer some helpful advice about possible issues arising from the way unit is being used. We were never rude or disrespectful towards the ******* as is always the case when dealing with our customers.

• Review fromMisty R

  Date: 09/28/2023

  1 star

  Purchased an extended warranty for our $3,000.00 ** Fridge. ******** sends this place to do a "diagnostic." on it, which was the 4th time the appliance has had the same issue. Still fuming at the fact that "Joe Schmoe" was a smug, condescending, NOT AT ALL thorough tech. He never called HD to do an actual diagnostic which he was supposed to do. He simply shined his little flashlight and proceeded to tell my husband and I that it's improper installation, and user error. He told us "as stated in the manual" multiple times and shrugged his shoulders. We had a time window of 12-5pm and he shows up at 8:30pm, real professional right? Needless to say, I contacted ******** immediately and had to start another claim because "Joe Schmoe had my 4th claim closed with "no issues." Doesn't even deserve 1 star... What a joke!

  
  

   

  
  

  I stand behind my initial complaint. Simply taking pictures of the inside of my appliance and stating "it's in the owners manual" multiple times is NOT diagnosing the problem. That is what Joe Schmo was there to do and he did not.. He is most definitely not thorough like he claimed to be. Lacks customer service skills to boot. Absolutely waste of our time.

  Precision TV & Electronics Service

  Date: 09/29/2023

  Mrs. ******** know that hearing that the technician couldn't find any issues with your refrigerator is not what you wanted to hear. Also the technician did inform you multiple times that he was running behind schedule and you made him aware that it was no big deal. Also, yes your warranty company was definitely informed of the tech's findings, including 20 pics the next day and they denied coverage because there were no issues found. Unfortunately we cannot reverse this decision of theirs.