Reviews

This profile includes reviews for The Drees Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Drees Company has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Drees Company

  211 Grandview Dr Ft Mitchell, KY 41017-2759

• 

  Drees Homes

  6860 W Snowville Rd Ste 105 Cleveland, OH 44141

• 

  Drees Homes

  900 East 96th Street Suite 100 Indianapolis, IN 46240

  
• 

  Drees Homes of Florida Inc.

  9452 Philips Hwy Ste 4 Jacksonville, FL 32256

• 

  Drees Premier Homes

  1651 Westgate Cir Brentwood, TN 37027

Review Details

• Review fromPorter Gould

  Date: 09/09/2025

  1 star
  Drees Homes contracted E and L General Contractors that installed a new septic system at my home about 19 months ago. Since installation, the system has repeatedly failed. Every major component has been replaced at least twice, the drainfield was dug up, and the system still backs up, floods, and produces unbearable sewage odors. Sewage has entered my showers, sinks, and toilets; alarms sound constantly; the grinder pump shuts down regularly; toilets bubble and do not flush; laundry and daily use of my home are disrupted. Outdoor use of the property is impossible due to odors.This has created serious health hazards, financial losses from repeated repairs, and emotional harm. I am a retired veteran with combat-related PTSD, and these failures have directly impacted my health and well-being.

  The Drees Company

  Date: 09/11/2025

  *********** We sincerely regret the ongoing challenges you have experienced as we take these concerns very seriously and has been actively working to identify and resolve any underlying issues. Since the initial installation by ***********************, we have remained committed to supporting you through the resolution efforts. Recognizing the complexity of septic systems and the many factors that can contribute to their failure, we engaged a third-party engineering firm specializing in septic systems to conduct an independent evaluation. This step was taken to ensure a thorough and unbiased assessment of the situation.Our goal has always been to find a lasting solution that restores your comfort and confidence in the home. We understand the emotional and physical toll this has taken, especially given your background and health concerns, and are committed to continuing our efforts until the matter is fully resolved.We appreciate the opportunity to work collaboratively toward a resolution and remain available to discuss next steps.

  Porter Gould

  Date: 09/12/2025

  Thank you for your prompt response. However, I must express my continued frustration and disappointment regarding the lack of meaningful progress on the septic system issue that has persisted since we moved into the home 19 months ago.
  Despite repeated assurances that our concerns are taken seriously, your actions have demonstrated otherwise. The efforts made thus far have been inconsistent at best, with minimal progress and no long-term resolution. It is unacceptable that a subcontractor who is clearly neither qualified nor competent to handle this specific type of septic system was engaged for this work.
  Instead of addressing the root cause of the issue, there has been a pattern of temporary fixes and part replacements that have not resolved the underlying problem. Most recently, E and L is in possession of a critical filter necessary for the system to function properly. The only way to get the system working at this point has been to remove this filter entirely—an approach that risks further damage and creates additional complications.
  Throughout this ordeal, my family has endured displacement, embarrassment, and significant inconvenience. Your continued requests for our patience have worn thin. We have been more than reasonable, but the lack of urgency, accountability, and expertise displayed in handling this matter is unacceptable.

• Review fromMiia K

  Date: 08/05/2025

  1 star
  Predatory company that tries to waive all your rights as a buyer. Uses the cheapest unskilled contractors and asks for maximum price for a home. Their homes become biohazards in only few years due to severe construction errors and the company does not care. Their contracts protect them from you taking them to court or doing a class action lawsuit. Their homes are moldy to the core, their management evil to the core. In any other civilized country this kind of business would’ve lost its operating license forever. The state of Texas should protect people from companies like this but they don’t.

  The Drees Company

  Date: 08/06/2025

  Thank you for sharing your concerns. Were truly sorry to hear about the health challenges your family has faced. At Drees, we care deeply about the well-being of our homeowners and are committed to building homes that meet high standards of quality and safety.We appreciated the opportunity to meet with you during your last ************* visit. As we discussed, some of the concerns you've experienced are connected to deferred routine maintenance. Regular home maintenancesuch as changing air filtersis essential to maintaining a healthy indoor environment.Our team provides clear guidance on these best practices and is always available to support homeowners with questions or assistance. If youd like to continue the conversation or need further help, please dont hesitate to reach out to our ************* team.

  Miia K

  Date: 08/31/2025

  Thank you for your copy and paste answers. The truth is the truth and your lies wont go on. Have a nice day

• Review fromRick V

  Date: 06/13/2025

  2 stars
  We purchased a townhome in the ********************************** in *******. This was a well thought out purchase because my elderly mother also purchased one in the same neighborhood so we could be close to her. Sever pitting of the driveway started to occur within the first 3 months of our closing. Drees refuses to do anything about it. They keep bringing up the warranty statement about pitting but this is not just minor pitting and for the amount of money both my mom and i have spent, you would thing a reputable company would do the right thing and address our concerns. The driveway is the first thing you notice when entering the house and it is very embarrassing to have people visit and the first thing asked is what happened to your driveway? This is our 7th home we have built with various builders and Drees is the first one to not stand behind there name. Very disappointed in Drees for not doing the right thing.

  The Drees Company

  Date: 06/16/2025

  ****************** you for reaching out and sharing your concerns. We understand how important this is to you, and weve carefully reviewed the situation with our local leadership team. While the driveway issue unfortunately falls outside of our warranty coverage as its not related to workmanship or material quality, we truly value your satisfaction and are here to support you in any other way we can. If anything else comes up, please dont hesitate to reach out to our ************* team. Were always happy to help.

• Review fromDesiree K

  Date: 05/31/2025

  1 star
  POOR QUALITY CONTROL & POOR CUSTOMER SERVICE. I purchased a brand new Drees townhouse in the ************** neighborhood in ********, ** in 2015. I've had to correct 4 deficiencies at considerable cost. 1. The rain gutter and barrier were installed in reverse order, causing drips, staining, and potentially rot. I asked for it to be inspected within the first year of ownership and ******* said he would 'send a guy out' but never did. 2. Failure to remove the plastic from the roof vent for the dryer nearly caused a fire in the attic - there were burn marks and it burned out the dryer sensor. 3. I had to replace the dishwasher in the second year due to a burned out motor caused by improper installation (on a tilt vs evenly). 4. I was forced to remodel the master bathroom after tiles floor tiles popped off in year 2 of ownership and an improperly installed shower door caused leakage onto the floor; the tile was installed directly on plywood sub-floor - no concrete barrier. ******* informed me that their "market research" indicated new home buyers remodel the *** within the first 5 years which justifies their shoddy work. I don't mind giving them a higher rating if they would agree to rectify the gutter issue. The roof looks to be in good shape.

  The Drees Company

  Date: 06/05/2025

  *** ****** - As one of our homeowners, your satisfaction and peace of mind are very important to us. We’re truly sorry to hear that your experience hasn’t met expectations, and we’ve shared your feedback with our leadership team for thoughtful review. We understand how frustrating it can be when issues arise. While the concerns you mentioned fall well beyond the original warranty period, we still want to be as helpful as possible. Our Customer Care Team is always available to offer guidance or answer any questions you may have. You can reach them directly at ***** ********. Thanks again for taking the time to share your experience with us.

• Review fromRemal C

  Date: 05/05/2025

  1 star
  We purchased a market home in the ********** Community from Dress 10/23. We reported within 30 days an issue with water sitting on our property line. ***** from Dress said they could take a look in the spring of 2024 to resolve. Spring comes around and ***** and ***** both state we will try to divert the water however we will not fix the issues until the lot next to you is sold. The lot sales and we inquire again and are now told we put our fence in the easement which is why the water wasn't draining from the property the aluminum fence was causing the water to stand. We then get an email from ***** stating he will take care of it and takes ownership of the issue as the new home next to us is being constructed. The new home is built and the issue still exist they never fixed the grading on the property line. We asked for ***** and ***** to come to the property. They came over and told us that we was informed by Drees to build the fence 12-24 inches in from the property line which never occurred. The we was told we should have had a reputable fence company which we did. Then we was told water can sit for 72 hours on your property. As they continue to insult us and yell I called their corporate office and was told both of their manager would contact me. ***** did call and spoke for 10 min said he had a meeting and would call back and stop over the following week but he never called nor showed up to our property. I sent another message to their corporate office and never heard back. The lack of accountability and ownership of issues in this community by the Drees Care team and the Construction manager is disappointing considering the price point you pay for your home. Had we not reported this and was told over and over again it would be addressed but now they refuse to do anything about it!

  The Drees Company

  Date: 05/07/2025

  ********************* you for taking the time to share your experience as quality and customer satisfaction are extremely important to us. We are sorry to hear we missed the mark for you. Please know we have shared your feedback with our leadership team and a manager will be out to review your property concerns today.

• Review fromRebecca S

  Date: 03/12/2025

  1 star
  Drees built my new home. It had enclosed patio so they built steps down Toto my yard for my dog. The steps cost me 3500 additional. They were not sanded or stained. Just rough boards.

  The Drees Company

  Date: 03/14/2025

  Ms. ***** We are sincerely sorry if we fell short of your expectations. Home quality and customer satisfaction are extremely important to us. Your Builder will reach out to set a time up to review the quality of your installation.

• Review fromSandra B

  Date: 12/13/2024

  1 star
  I do not recommend Drees. I just signed a contract to build a patio home in Drees ********* Community. Days later I was informed that Drees VP would not sign the contract because the lot I selected was in a cul-de-sac & the elevation I selected did not meet their cul-de-sac guidelines. The problem is...THE LOT I SELECTED IS NOT IN A CUL-DE-SAC! However, Drees VP still says no. See for yourself at **** **** ***** **** ********* ***

  The Drees Company

  Date: 01/06/2025

  ****** - We strive to make the home building experience seamless and enjoyable for our homeowners and are sorry to hear we missed the mark for you initially. It is to our understanding that our Northern Kentucky team has collaborated with you to identify a solution to your concern, and we look forward to working together to bring your dream home to life.

• Review fromM. K.

  Date: 11/17/2024

  1 star
  We purchased a new build from Drees in *********, ** in Feb 2022 and I would advise everyone to avoid them. There are so many disappointing issues, and their warranty service is a nightmare to deal with. They take no ownership, and defer everything to their subcontractors, which were incompetent in my experience when dealing with our leaking windows.

  The Drees Company

  Date: 11/19/2024

  
  
  Mr. ******* - As one of our homeowners, your satisfaction and peace of mind are paramount. We sincerely apologize we fell short of your expectations. Please know that we have shared your review with our Dallas-area leadership team so that they are aware of your feedback. To our knowledge, the windows have been replaced and we have not received any recent updates on their performance. Should you need additional assistance with further concerns, please don’t hesitate to reach out to our Customer Care team by phone or email.

  M. K.

  Date: 11/21/2024

  Yea, the windows are fixed but the process by which we achieved that was lengthy, time consuming, and required me to miss work many many days as a result from needing to be home. More importantly, the windows look very poor. The silicone is grossly visible in some areas, some of the vinyl framing was sliced off, and a few other items which dont look like it should for a new build home. Actually, it shouldnt even look like this for an older home that got windows replaced. Its just bad.There are a bunch of other things in the home too that don't look good. Since you replied to this message, I will list some of them. The black plastic that seals the foundation is visible along the perimeter of my home. It looks bad. The large beam in my vaulted living room has such terrible contrasting wood tones that Ive been told by visitors it looks unprofessional. The temperature in my front room is significantly different from the rest of the house and imbalanced which causes it to be either way too hot or way too cold depending on the season. The problem is some of these items should be so obvious to folks that are involved in building homes and do this every day, but you clearly dont hold yourself to a high standard because you have left these things the way they are. Just overall extremely disappointing.

• Review fromCaleb L

  Date: 11/16/2024

  1 star
  11-15-2024 To Whom It May Concern Drees Homes Customer Service Jacksonville florida *Subject* Complaint Regarding Improper Installation and Lack of Warranty Support Dear Sir/Madam, I am writing to express my disappointment and frustration with the service I have received from Drees Homes regarding my newly purchased home in April 2023. Despite being assured by my realtor that Drees Homes was a reliable builder, I have encountered significant issues. *Issue Description* On November 2024, my stove stopped functioning. After investigation, the manufacturer confirmed in writing that the issue was due to improper installation (attached letter). I notified Tierra W***** of Drees Homes on December 12, 2024, but have yet to receive a response or resolution. *Concerns* 1. Lack of warranty support: Despite the manufacturer's confirmation of improper installation, Drees Homes claims the issue is no longer under warranty. 2. Negligence: The company's negligence has resulted in unnecessary expenses for me. 3. Unacceptable customer service: Ignoring my concerns as a single dad and disabled veteran is unacceptable. *Resolution Request* I respectfully request: 1. Prompt resolution to replace/repair the stove. 2. Coverage of installation costs due to Drees Homes' negligence. 3. Acknowledgment and apology for the inconvenience. *Supporting Documents* - Manufacturer's letter confirming improper installation - Purchase agreement - Correspondence with Tierra Whaley *United States Disabled Veteran* Thank you for your attention to this matter. Sincerely, ***** ******* 

  The Drees Company

  Date: 11/20/2024

  ************* Please know we take customer comments very seriously and have shared your review with our Jacksonville leadership team so that they are aware of your feedback. Quality and customer satisfaction are extremely important to us, and we apologize that we fell short of your expectations. It is to our understanding that our ************* team is currently working with you and an electrician to rectify your concerns.

• Review fromT. B.

  Date: 10/16/2024

  2 stars
  I got my tax bill for 2024. Dress SERIOUSLY shorted me on the amount of credit for Property taxes because they only considered the land VALUE instead of the assessed structure that had been completed on or around March 2024.
  I'm also stuck with a 40% Commercial assessment because DRESS FAILED to change the property from Commercial to Residential back in April when the Assessor office sent out notifications.
  It's absolutely ridiculous that I am now stuck paying 40% because DRESS FAILED TO RESPOND to the notice. Grossly negligent.

  The Drees Company

  Date: 10/23/2024

  ***** – As one of our homeowners, your satisfaction and peace of mind are paramount. We sincerely apologize for any confusion you may have experienced regarding this matter. Our Nashville leadership team determined that there was a timing issue with the classification of the property and will work with you to issue a refund.

  T. B.

  Date: 10/24/2024

  I appreciate working to resolve the issue. I do understand the timing issue regarding the change in classification. While it could have easily been addressed at closing with the property taxes, I have received numerous messages from various individuals within the Drees organization working to correct the issue. As such, I do believe this was an HONEST OVERSIGHT and that Drees, as a company, was unaware of the issues that were caused the homeowners who have purchased in this location. The immediate action taken at the highest level demonstrates a real commitment by Drees to stand by their business.