Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2025

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/3/2025
  10/4/2025
  On the 14th of September the district mgr knocked on my door. Told me I had to tear down my shed and clean up the wood I had behind the shed. To be done by the 30th or else she isn't renewing my lease. I met her deadline. Went online to pay on the above dates and the system won't let me pay. ANYONE THINKING OF MOVING INTO, BUYING FROM. OR ANY DEALINGS WITH FLAGSHIP COMMUNITIES (FORMERLY SSK BUT CHANGED THE NAME DUE TO IT'S UNETHICAL AND HORRID REPUTATION) THE "F" RATING GIVEN BY THE BBB IS BEING KIND. TRUST ME STAY CLEAR!!!! THESE PEOPLE COULD AND SOME PROBABLY DO WORK FOR TRUMP'S ICE.
  I've emailed Judy G****, their general council, twice. No response yet. I own my trailer outright and my total rent bill was $1 114 for September. Tell me their isn't something fishy about that. Had the same $200 fine on this bill. Contacted management and asked if removing the fine since it was done before the deadline? Response "not until all repairs are done" The manager mentioned gutter system and back steps, and deck. I was told the deck had to be cleared off which it has, and that's the first I've heard about a problem with the other things on their list. EVERYONE is complaining about the fines and maintenance not meeting the requests submitted. I laughed when someone told me that. Ive had a request in for 5 years and have resent it a number of times and still no one has bothered to fix the huge hole on the back corner of my trailer. I'm having to put up baracades and try to fill in the hole to keep critters out. Can I fine them about this matter,? Or maybe the other one I submitted shortly after moving in regarding the root system destroying the shed that was here when I bought the trailer. We aren't allowed to trim trees but we get fined if they overgrow. Flagship Communities can shove this trailer straight up there asses. I'M DONE!! MOVING IN THIS COMMUNITY WAS THE WORST DECISION I'VE EVER MADE THIS SIDE OF 40 YEARS.

  Business Response

  Date: 10/17/2025

  I have confirmed that the $200.00 charge was removed from *** ******* account on 10/6/25.  I was advised that the Community Manager also talked to *** ***** on that date to advise the charge removal was being completed.  I apolgize to *** ***** for failing to reply to his email.  I understood the request was addressed and direct contact had occurred to advise of the action being taken.  

  Customer Answer

  Date: 10/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Just to note the hole at the trailers rear foundation u have filled in.  I requested this 5 years ago when i moved in. Several times since then and gave up.  Any maintenance of grounds, trees, bushes have been done by me.  I request it to the manager and it never gets done.  I suppose because we seem to have a different manager every month.  Thank you for getting the rediculous fine taken off.  There was a letter left on my car regarding underpinning(I expect they were talking about the hole I filled in. Also improper storage of gas.  I have no gas here.  There was an empty gas container that if they would have bothered to pick up would have seen its empty.  I find it curious tho that none of the items they wanted to fine me for were on the list from city or state inspectors.  
  
  
  
  Regards,
  
  
  ******* *****
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flagship Communities, is fraudulently evicting me based on my neighbor needing one of my parking spaces that was promised me at the signing of my house.

  Business Response

  Date: 05/19/2025

  This matter is now in litigation.  *** ****** has been represented by counsel during the process.  No response will be provided at this point due to the pending litigation. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to purchase new mobile home at ********* ******* in Morgantown WV.
  Was pre approved with bank. Gave Flagship Communities a $5,100 down payment and then nothing was getting completed. Bank was slow to close, Bluegrass was slow to move mobile home on lot and get decks and porch roof started to complete. I gave them a final date in which I would still complete the closing - bank never met deadlines and I backed out of deal and ask for my $5,100 down payment back and they finally sent me a contract to sign before they would return my money. I declined and advised I would seek other remedies to get my money returned to me and if I incitred expenses, I would be expecting them to cover additional expenses
  They now are not answering my calls.

  Business Response

  Date: 03/27/2025

  Mr. ****** cancelled the purchase of a home at ********* *******.  ********* ******* is ready, willing, and able to provide the requested refund.  Mr. ****** refused to sign a documentation required for release of the funds.  Should Mr. ****** change his position, the refund will occur immediately.  

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)
  
  
  The release of funds is a legal document that requires me to accept detail that are not associated with the transaction.  I only did business with this company in West Virginia and will not accept anything more than an immediate refund of $5,100.  I will have no part of with me signing anything more than a letter that I received the full amount.

  
  Regards,
  
  
  
  ***** ******
  
  

  Business Response

  Date: 04/22/2025

  I spoke with Mr. ****** after his rejection of the prior response.  We have resolved this matter. Mr. ****** has received his deposit check and signed a release.  We are pleased that this matter has been resolved.

• Initial Complaint

  Date:02/28/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water pipe froze 01/22/25 I paid $400.00 to have fixed. Disposition is
  Water pipe from the water meter to mobile home had froze. ***** ** water
  service came out to me. Quote "Were only responsible for water from the street to the meter, Mobile home park is responsible with pipes from water meter to your home."
  I rent the lot. All I ask is for flagship properties is to deduct $400.00 off my lot rent with no retaliation.

  Business Response

  Date: 03/03/2025

  I will need more information regarding the community and address where the complainant resides to research the complaint.  An alias was used as the name as well.  I will be pleased to review and respond if additional information is provided so I am able to look at the account involved.

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Alias name is not being sent. All Im asking is for the $400.00 be deducted from my lot rent.

  *** **** **. If not resolved my Attorney will be notified. I want to keep this from my attorney, Thank you ***
  
  
  
  
  Regards,
  
  
  
  *** *****
  
  

  Business Response

  Date: 04/21/2025

  *** ***** owns his home and rents a lot in ******* ******.  Pursuant to page 8 of the lease agreement between *** ***** and ******* ****** in the section titled "Utilities," each resident is responsible for all connections between the home and the termination point of the utilities provided to the homesite.  Further, it is the resident's responsibility to maintain these lines in the future.  The situation described falls within *** ******* area of responsibility for repair and maintenance.  

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)
  
  
  
  
  Regards,
  
  
  
  *** *****
  
  

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a camper at one of the campgrounds this company owns called *** ***** campground and RV resort in ****** **. Since moving in in 2023 the rent has been raised several times to an amount that is almost not payable but the price for electric is outrageous for a camper. If i call to speak with the manager she informs me it needs to be paid or we have to move the camper out without discussion, we are also told that we are not allowed to call the electric company to make sure the meters are running correctly.
  
  I turned the electricity off and unplugged everything on 01/03/2025 and was told that the electricity owed for January is over $160.
  
  With the way that everything has increased and in odd amounts, not being able to utilize public services to make sure meters are running correctly and the outrageous prices being charged im not sure if someone is pocketing extra money or if there is a scheme of some sort going on but this place needs to be investigated
  
  This is a campground wide issue with complaints from multiple residents.

  Business Response

  Date: 02/07/2025

  *** **** contacted our office at *** ***** RV Resort yesterday to advise of the issue with the electric charges on his account.  Our representative confirmed his RV was unplugged from electric service.  *** ****** account has been credited for the incorrect usage charge as requested.  We extend our apology for the error on *** ****** account.

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lot rent was late, but I was able to pay it before the point of eviction came up. Now that the payment has returned, they're giving me zero time to find help from local churches or a trustee's office. I was out of work for two and a half weeks in October for surgery it's thrown me off since then, so I've been falling behind on a lot. It's currently Friday, December 20th, 2024 and the manager of the park has told me that Monday, December 23rd, they will be filing for eviction. I've been living in this trailer park since 2017 and I've put up with every single lot rent increase that they've tacked on year after year. I just don't feel that it's right to not even give someone the time to find the help to get it paid. I just keep getting told it's policy to file for eviction that quick. This is one of the worst companies to own Heritage Hills in *******.

  Business Response

  Date: 12/23/2024

  I just confirmed that the rent payment has been received, and the account is current. There will be no action required.  We are pleased that the matter has been resolved.  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Large tree limb fell on home that’s in a mobile home park that they had been given notice to fix violations

• Initial Complaint

  Date:10/02/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company taped a notice on my door that during the rain caused the orange dye to bleed all over the door and they refuse to return my calls all I want is for them to paint the door that they damaged.

  Business Response

  Date: 10/02/2024

  We received a text from *** ******** this morning complaining about a stain on her door from a notice.  We contact her attorney to advise of the problem and obtain authorization to clean the door to remove the stain.  Community personnel scheduled a time a noon to clean *** ********** door.  The door photo2 shows the door after cleaning.  The door photo1 shows the door prior to cleaning.  These photographs were provided to *** ********** attorney who confirmed the outcome was satisfactory.  *** ******** incurred no costs regarding the removal of the stain and cleaning of the door.

• Initial Complaint

  Date:09/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are current seasonal residents of Glacier Hills Resort in ********, **** which is owned and operated by Flagship Communities. We received a written offer from this company stating that if we signed a new lease with them by the end of September, we would receive a discounted rate of $265/month. We have tried numerous times to sign at this new rate only to be told they will not honor that rate. The written offer was never revoked so technically the offer is still available. Poor business.

  Business Response

  Date: 10/04/2024

  i reviewed Ms. ******'s resident file and confirmed that a new lease was not signed prior to 9/1/2024.   Glacier Hill provide offers to residents for a reduction in rent if they signed a new lease on or before 8/31/2024.  This was not the case for Ms. ****** and the reason the discount does not apply.

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in August 31st of 2022. I paid a water deposit of $125 and first month rent and a deposit. My neighbor was moving. I bought her trailer me and her both tried to call the office to inform them of the move. We were both told on different occasions that the person we needed to speak with was not in the office. The person that answered the phone took my name and address and said that we would be called back. Neither one of us was ever called back rent's due on the 1st late feed due on the 5th. The only thing they could tell us for certain was that because I already lived in the park I was approved to live in the park so I didn't need to do that and they don't see why it would be a problem for me to buy her home. I turned my keys in today which is September 5th of 2024 and I was contacted saying that I would not get my deposit back and I would still have to pay for September rent because I did not move out properly. I don't believe they should be able to keep my deposit from me when the property has been well maintained and cleaned top from bottom before turning in my keys. The property is cleaner than when I received it. I don't believe that I should pay September rent because I already paid the $425 lot rent for the property I bought and I turned my keys in before the late fee could be added on. When I spoke to I'm assuming Jerry and told her that we never got a call back either one of us and she said I was a liar and that she would be keeping my deposit and I still had to pay for September. I do not believe that is okay considering I'm returning the property and well maintained and clean order. I am also on a month-to-month lease so I was under the assumption that I only had to give a 2-week notice