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Find a Location

Shelley Auto Sales & Service has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Shelley Auto Sales & Service

      307 N Dixie Hwy Cave City, KY 42127-9568

    • Shelley Auto Sales & Service

      524 Happy Valley Rd Glasgow, KY 42141-1552

    • Shelley Auto Sales & Service

      6414 Louisville Rd Bowling Green, KY 42101-8410

    Business ProfileforShelley Auto Sales & Service

    Used Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Shelley Auto Sales & Service has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Shelley Auto Sales & Service

        307 N Dixie Hwy Cave City, KY 42127-9568

      • Shelley Auto Sales & Service

        524 Happy Valley Rd Glasgow, KY 42141-1552

      • Shelley Auto Sales & Service

        6414 Louisville Rd Bowling Green, KY 42101-8410

      Location of This Business
      307 N Dixie Hwy, Cave City, KY 42127-9568
      BBB File Opened:
      8/25/2006
      Business Management
      • Mr. Brian Sheldon, Owner
      Contact Information

      Principal

      • Mr. Brian Sheldon, Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/16/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      In February of 2023 I was searching Facebook marketplace for used vehicles. I found a 2012 Chevy Cruze for $3,500. I messaged the seller (Shelly’s auto sales in Glasgow Ky) to inquire about the cost and details of the vehicle. I was told the vehicle was in great condition with no issues and that she was in fact changing out the spark plugs before I left to look at the vehicle in person. Upon going to the dealership I inquired about the lights on the dash board indicating problems with the car. The seller told me their on site maintenance team had not yet cleared the codes and that NONE of the codes were still active. I was aware that the trunk button was broken and that I would need to purchase an electronic key fob to get it to open. After doing a test drive the on site mechanic cleared the codes and I was told they would not come back. Two days after purchasing the vehicle ALL codes returned. Shelly’s auto refused responsibility sighting that I signed a “purchase as is” contract, and that any repairs after purchase were mine alone to fix. So far I’ve spent approximately $2,000 in repairs, replacing the entire cooling system, replacing the battery that technically expired in 2016 but officially became a dead cell in March of 2023, replaced the spark plugs, and STILL have over 40 codes to repair and maintain. The vehicle stalls and overheats, and Shelly’s auto refuses to do anything about it. I am not the only person they have lied to and sold defective cars to as after the ordeal I have found multiple people who have gone through similar issues with vehicles bought from said dealership and Shelly’s has refused responsibility. I’ve saved screenshots of my conversation with the seller, all repair codes current to the vehicle, and can contact the mechanic that assisted in repairs for further cost information.

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Amanda O

      1 star

      07/03/2023

      This place sold me a Lemon. They lied about the AC working. Then 2 weeks later no signal, switches or turn signals. After first payment and taxes in the car it broke down and won't go into any gear!! I haven't even got to put my permanent license plate on! Had to have it towed home! No one will return my call! They got 1350 plus insurance and don't even have the decency to return my call!! Never ever will go back or recommend;!

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

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