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Business Profile

Motels

Super 8 South by Wyndham of Bowling Green

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon checking into my hotel room…. I noticed it was not clean and there was a mold smell. It was late and we were tired so I did not call . Later, that night approximately 3am my daughter tripped and fell. When I turned the light on I could see the flooring had a rise in it and the carpet was moist. We went back to sleep and when we woke in the morning the area was even more wet. It appeared there maybe a leak causing the flooring to swell underneath the carpeting.

    When I called to report all this ….. the manager ( I believe he said last name ****** 
    Told me I should have requested a new room.

    I explained that this happened @ 3am and in the morning and subsequently ,as we were getting ready to depart. He offered no apology for our inconvenience or my daughter falling on his uneven floor.

    Upon trying to use the restroom we discovered the hot water was cold, the faucet wouldn’t turn off and leaked constantly. The towels were stained . I did not feel safe using these spoiled linens. The hairdryer didn’t work. The electrical outlet was black and looked like an electrical hazard. I did not feel safe to even be near it - much less use this electrical device.

    There was not an outlet cover on the wall next to the heater. Luckily, I did not have a small child that could have accessed this electrical outlet. Very dangerous and irresponsible on the management staff.

    The microwave did not heat well and was dirty on the outside. The chair in the entry was stained and soiled.

    I am requesting a refund and Super 8 fix the flooring so no one else gets hurt.

    Business Response

    Date: 03/20/2023

    BBB Case #: ********

    ***** **** ** *****

    ******** **** **** ** ********

    Dear Contact:
    Thank you for notifying our office of the concern filed by ******* ****** at the Super 8 by Wyndham property in Bowling Green. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before March 23, 2023. As a company, we’re committed to delivering a great experience with every stay with us.

    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.



    *******
    Liaison, Customer Care

Super 8 South by Wyndham of Bowling Green is NOT a BBB Accredited Business.

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