Reviews
This profile includes reviews for Pink Lily's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 103 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromVictoria D
Date: 11/19/2022
1 starStrongly encouraging others NOT to purchase from this company. I ordered many pieces from this company that looked beautiful on the website's pictures but arrived very low quality - thin and scratchy fabrics, threads sticking out, poor fit. Upon returning, I found out that this company only provides a refund with store credit. To be fair, this IS written in the returns portion of their website but in small print sandwiched among other small print. On top of that, you have to pay a $6.00 shipping return fee in order to return the low-quality clothes, only so that you are forced to buy more low-quality clothes with the store e-credit!
I wish I had looked on Better Business Bureau beforehand to see the many reviews that are similar to mine in nature. It makes me think that the company is fully aware of the poor quality of the clothes they provide, and knowingly does not give customers options about their return method.Review fromCourtney M
Date: 11/04/2022
1 starDo not buy anything from this company!! I have been going back and forth with them for over a week now they emails, I NEVER received my order, and all they keep saying is that it says it was delivered, and that deliver to my address, I've asked for a refund numerous amounts of time and still nothing!! Worst customer service I've ever dealt withReview fromSelah P.
Date: 10/17/2022
1 starSuper frustrated. I ordered a couple things from them from an influencers link that took me directly to the items. I didn’t realize their refund policy until I tried to return them because they were super rough and uncomfortable. I emailed them hoping they would refund me and explained to them what happened and they just sent me their return policy AFTER I stated I didn’t see it because I clicked on the link provided by the influencer and asked them very kindly to refund to the original payment. I spent $160 and I never shop there so I will
Be out $160. Extremely frustrating. I wouldn’t recommend and won’t recommend an online shopping company that doesn’t allow refunds to original payment.
Pink Lily
Date: 10/18/2022
Hi Selah. Thank you for taking the time to leave us a review and for your feedback. We are so sorry for your experience as this is not the type of experience we want for our customers. We are consistently working on improving our return policy to make it more customer friendly. We are showing that you have recently spoken to one of our customer support agents and that you were approved to return this order for a refund. If you have any further questions, please respond to our most recent email thread and we will be happy to further assist you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.