Reviews
This profile includes reviews for Pink Lily's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 98 Customer Reviews
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Review fromtaylor r
Date: 03/06/2023
1 starI spoke to a pink Lily representative and they wouldn’t refund my money of $200 they would only give me a pink Lily gift card. I told them I do not want a refund of a pink Lily gift card. I want a full refund on my card I paid with, The clothes are cheaply made and not the quality they present online nor the price. I do not want to shop there. I am very disappointed and want my money back.
Pink Lily
Date: 03/07/2023
Hey Taylor,
Thank you for your feedback. This is not the type of experience we would like for our customers and is always striving to improve. We are sorry that the item you ordered was not the quality you were looking for. We have approved your refund and sent you an email. Please respond to the email if you have additional concerns or questions.Review fromPissed Off Consumer C
Date: 03/06/2023
1 starPurchased several items through them ($300) using their size guides and also referencing their models. The clothes came today and they cheaply made and the sizing is way off. The clothes look nothing like they do on the website and then I go to return them and you can only get a store credit. I feel so scammed right now and irritated. What am I going to use $300 towards at this place?!! Do not purchase items from this boutique it’s a huge scam.Pink Lily
Date: 03/07/2023
Hey Mrs. H****** Thank you so much for taking the time to leave your review. We are truly sorry we let you down. We’ve taken your feedback and the feedback of other reviewers to heart concerning our return policy. We welcome all customers' feedback as this provides us with valuable insight into our products and services and will allow us to improve. Please reach back out through email so we can help resolve this issue and assist with your return.Review fromLauren A
Date: 03/02/2023
3 starsGOSH I'm sad I've had to come to Googling Pink Lily reviews. I've spent hundreds of dollars at Pink Lily! I LOVE the styles so much. I've had some very good experience, but also can relate to the comments about size and quality. My most recent order caused me to google some of the reviews because I thought I was going CRAZY with the sizing of the clothes coming in.
I am athletic build- 5'4", muscular and about 155#. I have purchased several shorts, a jean romper, and jeans from Pink Lily. At every other store that I shop at, I am a size 6, however, at PL I am size 11-12 and a large or XL.
I just got my recent order yesterday and the shorts are a LARGE. They are still tight on my body. The sizing charts are confusing and often misleading. I can totally relate to some of the comments about developing body issues over these clothes. At any other store, I do not have this issue and I can no longer justify spending upward of $50 on shorts. I can easily go to Old Navy, Target, Walmart, Ann Taylor, Tj Max, etc etc etc and find shorts that are better quality and fit my body better.
Sad to say that this will most likely be my last order at PL.Pink Lily
Date: 03/07/2023
Hey Lauren,
Thank you for your feedback on your most recent order. We are sorry that your most recent order with Pink Lily didn’t match your expectations. We would like the opportunity to look into your feedback and to ensure that we have resolved your issue. Please feel free to reach out to us on our Contact Us form.https://pinklily.com/pages/contact-us Again, thank you for your feedback.Review fromChris P
Date: 01/01/2023
1 starTerrible refund policy. Clothes don’t fit right. Terrible ?? please don’t buy from here.Pink Lily
Date: 01/02/2023
Hey Chris,
Thank you for your feedback. Our return policy is posted on our website https://pinklily.com/policies/refund-policy. We are always striving to improve our policies and appreciate the feedback you provided will help us do so. We have responded to your email and assisted you with the return. If you have any questions or concerns, please reach out to us at https://pinklily.com/pages/contact-us.Review fromMichelle P
Date: 11/26/2022
1 starPoor quality, noisy clothing and the faux leather pants smelled like fish. The clothes are made in China. I bet Pink Lily buys them at a really low cost. When you don’t like something here and want to return it, you have to PAY $6 to send it back then only get a store credit?! So if you get crappy clothes the first time what are you to do with store credit?!! Won’t shop here again. I should’ve learned that the first time I tried them years ago.Review fromVictoria D
Date: 11/19/2022
1 starStrongly encouraging others NOT to purchase from this company. I ordered many pieces from this company that looked beautiful on the website's pictures but arrived very low quality - thin and scratchy fabrics, threads sticking out, poor fit. Upon returning, I found out that this company only provides a refund with store credit. To be fair, this IS written in the returns portion of their website but in small print sandwiched among other small print. On top of that, you have to pay a $6.00 shipping return fee in order to return the low-quality clothes, only so that you are forced to buy more low-quality clothes with the store e-credit!
I wish I had looked on Better Business Bureau beforehand to see the many reviews that are similar to mine in nature. It makes me think that the company is fully aware of the poor quality of the clothes they provide, and knowingly does not give customers options about their return method.Review fromCourtney M
Date: 11/04/2022
1 starDo not buy anything from this company!! I have been going back and forth with them for over a week now they emails, I NEVER received my order, and all they keep saying is that it says it was delivered, and that deliver to my address, I've asked for a refund numerous amounts of time and still nothing!! Worst customer service I've ever dealt withReview fromSelah P.
Date: 10/17/2022
1 starSuper frustrated. I ordered a couple things from them from an influencers link that took me directly to the items. I didn’t realize their refund policy until I tried to return them because they were super rough and uncomfortable. I emailed them hoping they would refund me and explained to them what happened and they just sent me their return policy AFTER I stated I didn’t see it because I clicked on the link provided by the influencer and asked them very kindly to refund to the original payment. I spent $160 and I never shop there so I will
Be out $160. Extremely frustrating. I wouldn’t recommend and won’t recommend an online shopping company that doesn’t allow refunds to original payment.Pink Lily
Date: 10/18/2022
Hi Selah. Thank you for taking the time to leave us a review and for your feedback. We are so sorry for your experience as this is not the type of experience we want for our customers. We are consistently working on improving our return policy to make it more customer friendly. We are showing that you have recently spoken to one of our customer support agents and that you were approved to return this order for a refund. If you have any further questions, please respond to our most recent email thread and we will be happy to further assist you.
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