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Find a Location

Livin' EZ Docks has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLivin' EZ Docks

    Dock Builders
    Revoked BBB accredited business

    Current Alerts For This Business

    Pattern of Complaint:
    BBB files indicate that this business has a pattern of complaints concerning customer service issues stemming from incomplete work and a lack of communication from the company. As of July 10, 2023, Livin' EZ Docks is working with BBB and consumers to rectify outstanding complaints
    Accreditation Revocation:
    On 12/14/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.


    6B. Participate in mediation, arbitration or other dispute resolution services as requested by BBB.

    6C. Honor any settlements, agreements or decisions reached as an outcome of a dispute resolution process.

    6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

    At-a-glance

    Customer Reviews

    4.33/5stars

    Average of 36 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    851 Phelps Rd, Benton, KY 42025-5104
    BBB File Opened:
    12/10/2009
    Type of Entity:
    Corporation
    Business Management
    • Mr. Greg Williams, Manager
    Contact Information

    Principal

    • Mr. Greg Williams, Manager

    Customer Contact

    • Mr. Greg Williams, Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    23 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/24/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Started dealing with ***** in spring of 2023. I paid him on 3/28/23 in the amount of $10,000 cashiers check. At that time we were waiting for completion of our permit to build from TVA. We decided to do the deposit because ***** said the price could go up 10-20% in the next two years, based on materials. We would then owe the balance upon completion of the dock. Last week of September 2023, I reached out to ***** to tell him we were not going to move forward with the dock at this time, and that we needed the money for other things. He said he understood, things happen. He asked for 2 weeks to be able to get me the money and I agreed. At the end of October I began reaching out and he said he would get the check mailed. On November 6 he confirmed to me via text that the check had been mailed out Nov 3 by his CPA. This is the last I’ve heard from him - I’ve reached out several times via text and call. I have got an attorney involved to write a letter to the business in attempt to request the money back - the attorney is in Marshall County and told me I was the third client of his that this had happened to with this business! Gregg will really schmooze you in the beginning and seems like a great and trustworthy guy. He seems like he knows how to build good socks, but he is not a reputable business owner. I just want my money back.

    Customer Reviews

    36 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Allen S

    5 stars

    04/11/2024

    Had part of my dock roof damaged from a tornado that came through our subdivision. Called Greg at Livin EZ to do the repairs since he was the one who originally installed the dock. It took some time before it was fixed, but my damage was superficial to where other individuals docks were missing due to the tornado. Once repaired he said he is not going to charge me because I was patient and understanding. I said I'd be glad to pay for the work, but he said laughingly, "if you try to pay me then call someone else next time! Thats customer service!

    Local BBB

    BBB serving Greater Kentucky and South Central Indiana

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