Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $9k upfront for a boat lift to be installed in my boat dock. ***** ******** promised me a refund after not delivering on my purchase after 8 months. He has now blocked my number and refuses to communicate. My attorney contacted ***** and he said he would be putting a check in the mail immediately, and that I was an amazing customer that deserves my money back after accepting all fault and responsibility. That was 3 months ago. I’ve tried everything to avoid legal action but it appears to be the only way I’m going to get my money back.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provided Livin EZ Docks/***** ******** a deposit of $15,000 for dock construction. After months had passed, requested deposit back of 15k.
  
  ***** said this was not an issue and I provided an opportunity to pay back 15k over a 3 month window. After months of asking ***** for payment, he finally sent a $5,000.00 payment in February. ***** said he would sent 5k in March and 5k in April - but has failed to keep his work. Fast forward to May 2024, and now ***** refuses to answer any texts or calls.
  
  Livin EZ Docks/***** ******** owes me $10,000.00 of my original 15k deposit back.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started dealing with ***** in spring of 2023. I paid him on 3/28/23 in the amount of $10,000 cashiers check. At that time we were waiting for completion of our permit to build from TVA. We decided to do the deposit because ***** said the price could go up 10-20% in the next two years, based on materials. We would then owe the balance upon completion of the dock.
  
  Last week of September 2023, I reached out to ***** to tell him we were not going to move forward with the dock at this time, and that we needed the money for other things. He said he understood, things happen. He asked for 2 weeks to be able to get me the money and I agreed. At the end of October I began reaching out and he said he would get the check mailed. On November 6 he confirmed to me via text that the check had been mailed out Nov 3 by his CPA. This is the last I’ve heard from him - I’ve reached out several times via text and call. I have got an attorney involved to write a letter to the business in attempt to request the money back - the attorney is in Marshall County and told me I was the third client of his that this had happened to with this business!
  
  Gregg will really schmooze you in the beginning and seems like a great and trustworthy guy. He seems like he knows how to build good socks, but he is not a reputable business owner. I just want my money back.

• Initial Complaint

  Date:06/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with ***** to build a dock in July of 2021. He gave me a 3-4 month timeline of completion, understanding that we had to wait on permit for dock to begin which took longer than expected. Received permit to build in November of 2022. It is June 1st of 2023, 7 months later... and dock is not complete...
  Im in the world of construction and get weather delays, manpower shortages, and material shortages and am sympathetic to it. THIS is not that.
  THIS is a mismanaged company and unethical businessman who will talk all day long to sell you something but when it comes to ACTUALLY getting the work done is deceitful at best.
  -His M.O. is he will not pick up the phone or answer texts until he decides to send one of his crews out for the day to do a little work. The crew will complete their small portion of work and then leave then the next crew wont show up for weeks. in the meantime he will give you a date but almost never actually his the date and if he doesnt have a date for you he will not respond... PERIOD.
  -Turned loose to start dock November of 2022.
  -Met onsite in December to discuss work. Estimated starting early January-Radio silence ensues
  -March 20th -Crew came out for half a day and poured a concrete stoop (3x5)-Radio silence ensues
  -Contacted the Kentucky AG since he would not respond I had assumed he abandoned the project
  -***** said he would immediately begin and work to finish the dock.
  -June 1st over a month later and only 6 working days that a crew has been out there to work on it and about 50% complete.
  
  In summary - ***** is a great salesman but thats where it stops. He does not know how to run a business, does not communicate with clients after theyre on the hook, and does not complete a project in anything close to a timely manner. There may be a day when he finishes it but thats yet to be seen and it takes an act of law to coerce him to do it.

  Business Response

  Date: 06/06/2023

  The Company states the customer's dock is built and still needs sheet metal installed and to be hooked up to the shore.  The Company states the sheet metal installer will be at the dock shortly to finish the job and get it hooked up to the shore.

  Customer Answer

  Date: 06/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: unfortunately the state of the dock as described by the business is lacking. The dock is missing the installation of the roofing system and trim, completion of the dock framing, completion of the dock decking, finish out of dock edge bumpers, cleats, accessories, and misc., installation of steps, ramp, and stabilization arm, anchors and attachment to the landing, and boat lifts and control consoles. See attached for state of dock. Unfortunately the business and its owner has failed to deliver on schedule and promises repeatedly so any promises made are not acceptable. The only resolution will be the completion of the dock in a timely manner and resuming of communication.
  
  
  
  Sincerely,
  
  
  
  **** *********

  Business Response

  Date: 07/06/2023

  We should have this job completed within 10 days if all goes well.

• Initial Complaint

  Date:04/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted last July 5th of 2022 to have Living easy docks completely remove the old dock and supports and install a new covered dock with all new supports and materials. We asked if there were any issues with materials or labor at that time due to Covid. We were advised by Gregg Williams that neither would be an issue as he double ordered materials that would last him two years or more and that his labor force were all with his company for several years and they have been busy the whole time. Gregg Williams wrote a hand written contract with dimensions and comments that included the work description for the new dock, and that it would be completed by October of 2022, because that was when the TVA lowers the water on Kentucky lake. I paid half down on the dock with the rest upon completion. Nothing has been removed or installed to date. I have contacted the main phone number and received a few return calls from workers stating the dock would be installed in two weeks. This has been their Comment every two months since the end of last October. My son has called as well as visiting the business where they weld some of the structures. I never get
  a return call from Gregg or real updates on the install date. The water level in Kentucky lake started rising last week and seems to be normal lake levels now. I’m concerned that I won’t get this work completed or my money back, which they have had for about 9 months now.
  .

  Business Response

  Date: 06/06/2023

  The company states that it regrets to be running late regarding the customer's project.  The company states that it expects to be finished with the customer's dock within a month.

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** **** ******** took our $5,000 deposit for delivery of a used 6000 lb poly lift shallow boat dock along with some minor repairs to it on December 6, 2022. The receipt indicated 3-4 weeks for install. *** ******** refuses to return any of our calls. We even stopped at his establishment and his truck was there but his employee covered for him and said he wasn't there.

  Business Response

  Date: 06/06/2023

  *** ****** refund confirmation is also attached

  Deposit was refunded with cashier check and delivered to his attorney’s office on 4/13/23

  Customer Answer

  Date: 06/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ***** *** *** ******

  
  

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• Initial Complaint

  Date:02/15/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ******** made an agreement to install a 15,000 pound boat lift and add dock filler as listed in agreement. This owner and company hasn’t returned my calls in over a month they have lied multiple times about when they were going to install the contracted items before disconnecting contact completely. This install per Greg was supposed to take place 2 weeks after payment was received. After looking at this company’s BBB complaints I am not sure how he is still in business but this is not the first time he has done this. I don’t want any work to take place from this company. I want a full refund of the money I paid as deposit for the work that has never taken place. For anyone reading this do not deal with this company. I guarantee you will end up in the same situation I am. I have now been in contact with my bank for the fraudulent charges and I am also working with an attorney. I will also be contacting the local district attorney’s office, department of consumer affairs and state attorney generals office consumer fraud division. I will also be contacting the state licensing board and hopefully getting this companies license revoked.

  Business Response

  Date: 06/06/2023

  Decided he didn’t want to honor his contract once I had the special slip fill in frames fabricated and galvanized

  I am offering ***** ****** a 70% refund of his material deposit of $10,000.00

  Customer Answer

  Date: 11/07/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  ** **** *** ** **** ** ***** ** ***** ****** ********************** ******
  

  No! He has severed contact with the mediator and has never refunded me anything! I attached a picture of a email with the mediator from Kentucky Attorney General office. They have been trying to get this criminal to return my money as well! 
  
  
  
  Sincerely,
  
  
  
  ***** ******