Business ProfileforEmprise Bank

A couple of months ago my fiance and I went to this bank where we had a joint account. We put his driver's license in the drawer for the window and asked to withdrawal money from our joint account. They gave us the money and we went about our day. The next day we logged onto our banking app to check before we made a purchase and the full amount of my fiances check was still in the account. There was no withdrawal. So we called them and talked to them and they assured us there was no mistake whatsoever. Fast-forward a couple of weeks and there have been things automatically charged to our account. We get notified that there has been a mistake and that it was corrected. We check our account and 2 days before we are supposed to get paid, also right before we had to make a medical trip ** *** ** ******** ***** *******, they have overdrafted our account by over $*****! When we called them they insisted we were liable even though we did everything we were supposed to do by giving them his license and by calling them. So then when we refuse to pay for their mistake they move the negative balance to a "***** ***** loan account" which we never agreed to. Fast-forward a couple of months and they just sent me a letter saying they are closing our checking account and sending us to collections for a mistake that they made! A mistake that they initially denied making when we called them about it. A mistake that we never agreed to pay back because it was never our fault!