Business ProfileforBackyard Discovery

Purchased a swing set from Backyard Discovery and it was supposed to be built by ***********. They scheduled us for Tuesday, December 12, 2023 and never showed up. We had to call them to find out they weren't coming. They then rescheduled us for the next day. Again, nobody showed up. I called and a woman told me she would schedule with another technician and confirm. She asked which days I was available and made it sound like she could get it done and would callback to confirm. Nobody called me back. I called back again and the man who was in charge of our build outright lied to me telling me he had called me and left me messages. I do not have a single received call from the company and no voicemails. I confronted him on his lies and asked to speak to someone else. He told me he would transfer me and instead just put me on hold for 30 minutes. I called Backyard Discovery, who was slightly more helpful, and told me they would have ***** **** (unsure of spelling) contact me. She did and assured me she would have a resolution by the next day. I told her if there was no resolution I wanted a full refund and for the item to be picked The next day nobody called me, which did not surprise me. When I called and asked for ***** **** I was told she was not available. I asked to speak with someone else and got put on with someone named ****. I explained all of the issues we had and he put me on hold while he called the technician. He got back on and told me he left a voicemail and would have for them to call back. I told him to cancel the order and have it picked up. He said he would have it cancelled, but they did not give me a lot of confidence. I am sure that I will have no resolution from this company. They are filled with liars and poor customer support.