Business Profile
Insurance Services Office
SelectQuote Insurance Services, Inc.Headquarters
Complaints
This profile includes complaints for SelectQuote Insurance Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 73 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my second complaint against Select. We have a leak under the sink the angle valve is stuck. We called Select to get a technician to come out. Same story call and get your own technician we are booked up. We have water leaking now for a week, the person on phone was told we can’t afford to pay out right because we put out of pocket over 700.00 for a new washer. Select said they were sending out check in a day or two. Come to find out the check will take over 30 days. They are sending out 500.00 but we had to pay up over 700.00 now. This is why we paid the money to get the warranty. The person from Select understood our issue so per conversation they put us on top of list. We can’t keep paying up front for repairs after we paid over 2600 for the policy. If we have to pay up front we might as well not have a warranty what’s the difference. We have heard nothing from Select or a technician. We are just getting such a runaround. The past warranty company we had was with the house we purchased. The reason we did not stay with them was because the technician was rude and broke more than he fixed. But at least we got a technician. These people aren’t even trying and they are supposed to be number two on best warranty list. I do not believe they should have this type of rating for what we can see. We have a six year policy, this is how they treat there long term customers how do they treat yearly or monthly customers. I have a second policy for my brothers home as well also a six year policy. Now we are going to be charged for excessive water used due to leak. We have called a plumbing person but have not heard back as of yet.Customer Answer
Date: 09/26/2024
Select home warranty told us to find our own plumber. We called one out and had him look at our plumbing problem and give us a quote. We called select for their approval per their instructions and they declined our plumber because they didn’t like how his company billed! Worker was not able to change how the computer printed out or itemized the billing. Said they would have to send us one of their plumbers, which they have not done in over a week! Still have my leak and no idea of when their plumber is coming. I had to pay my plumber for the service call!
Business Response
Date: 09/27/2024
We are sorry to hear about your experience. SelectQuote does not sell home warranties, only insurance policies for auto & home, medicare, and life insurance. Additionally, we do not show any record for you or your phone number in our system. With that being said, we believe you have reached out to the wrong company. Please let us know if you have any other questions or concerns.Initial Complaint
Date:06/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been relentlessly spamming my phone for well over a year, often multiple times per day. They appear to be using phone spoofing and offshore call centers. Theyve basically rendered my phone useless without the aid of a paid spam blocking app, and even then sometimes they get through.
Its obvious they are doing this to prey upon and scam elderly people, but I am NOT part of that demographic, and no amount of explaining this will get them to stop!
I mean really...I understand your business has a vile tactic of preying on the elderly, but spamming me isnt going to get you any money, or make me any more likely to purchase your service, AND it wastes your own money and resources .... so give it a rest already!Business Response
Date: 07/01/2024
We are sorry to hear about your experience. Please be advised that you have been added to our internal DNC list. You will no longer receive any contact from SelectQuote going forward.Customer Answer
Date: 07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory.
Sincerely,
***** *******Initial Complaint
Date:05/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SelectQuote called and stated they could get me a better deal regarding my insurance. I told them they could send me information about better insurance but then I received a letter stating I had been signed up for a different insurance. I did not agree to new insurance, only that I would like information. I did not sign any paperwork and gave no approval at all for new insurance.Business Response
Date: 06/05/2024
We are sorry to hear about your experience. Per your request we have placed you on our internal do not call list and you will receive no further contact from SelectQuoteCustomer Answer
Date: 06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:04/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried this company for a quote and they signed me up for spam list and I am getting hundreds of emails a day in spam due to this company. I need the spam to stop.Business Response
Date: 04/26/2024
We are sorry to hear about your experience. Please be advised that you have been added to our internal DNC list. You will no longer receive any contact from SelectQuote going forward.Initial Complaint
Date:03/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These **** **** use illegal tactics and offshore call centers from India to fill their sales funnels. Preying on the weakest in society and using three layers of call transfers before putting me thru to some low life with Select Quote. Then their sales person has the audacity to call me back and harass me after I tell him these facts. then the coward hung up[. I'm filing with the FTC, the FCC, and the CFBP and I hope they shut them down.Business Response
Date: 04/05/2024
We are sorry to hear about your experience. We were unable to locate any communications between SelectQuote and the phone number provided other then an inbound call from the phone number to SelectQuote. Please be advised that you have been added to our internal DNC list. You will no longer receive any contact from SelectQuote going forward.Initial Complaint
Date:03/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Does not follow through with quote if you request a 10 year term life insurance quote. They only want to sell you 20 year term life insurance quotes. If you do not choose at least 20 years, then they say things like “why would you do that?” And they hang up on you.Business Response
Date: 04/08/2024
Thank you for bringing this to our attention. We have reviewed the call recording and have taken steps to make sure this is addressed internally.Initial Complaint
Date:03/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using SelectQuote for over 4 yrs and every year there is an issue with the reps. This year has ultimately been the worse and most frustrating year. It's a 90% chance you will get someone on the phone that does not know what they are doing. This year I called in November and spoke to a rep and they were having problems with there phone system that seems to be a recurring theme. We reviewed all medications and drs at no point was I told that he did not receive the same benefits as the previous year. Come January the plan was completely different than the one he had been on for the last few years. When I called to find out why they supposedly had no record of my call from November when we were on the phone for almost an hr. I reviewed everything with the rep again in January and changed plans at no point did she tell me he was losing a financial benefit and paying more out of pocket. Come February I spoke to another rep and she reviewed the plans and explained why I lost the benefit. So, I made the decision to stay with the current plan and then come March we receive a new card in the mail and were told that the plan we were signed up for no longer existed and was a 2023 plan. They changed the plan without informing us and without our permission. I called today 3/11/24 and again they are having phone issues, this would be the 2nd or 3rd time I have asked to speak to a manager, and I am not put through to one. I asked ***** today why I could not speak with a manager vs her putting me through someone else for the request to speak to a manager and she hung up the phone on me. I was pushed through to the automated survey system that does not work.Business Response
Date: 04/09/2024
Thank you for bringing this to our attention. We are sorry to hear about your experience. A member of management will be reaching out to discuss your concerns.Customer Answer
Date: 04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted my phone number online to receive a quote for home and auto insurance. My number was without permission given to this company, who will not cease their incessant calling of my phone number. I have received three calls an hour in the past 6 hours. I called the company and asked to be removed from their list. The gentleman refused to confirm he was removing me from the list and then hung up on me. I called back and asked the next gentleman to remove me and state clearly on the recorded line that he had removed me and he also refused to confirm and hung up on me. I want this business to stop calling me and remove my number from they list which I assume that they pass along to others without authorization from me.Customer Answer
Date: 01/12/2024
I filed a complaint earlier today against Select Quote Insurance Services. This email is a follow up with screen shot documentation to add to my case.
I specified to this company to remove me from their call and text list both in text response, and on the phone speaking to 4 different people. I have received calls after each of my requests.
I am being overrun with calls from this company. Attached are screenshots of just today.
This has to stop. How can a company disregard my requests?
Business Response
Date: 01/16/2024
We are sorry to hear about your experience. We have placed your phone number on our internal Do Not Call list and you should receive no further contact from SelectQuote.Initial Complaint
Date:12/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/30/2023 I received a call from Select Quote trying to sell me insurance. The caller said his name was **** and his employee ID ********* He was extremely rude and I asked him not to call me anymore. He said it was his job to call me. I told him I was on the Do Not Call list and he said that was not his concern. He continued to push and say that his company had the right to call me anytime they wanted.
This is harassment and very poor business practices.Business Response
Date: 12/05/2023
We are sorry to hear about your experience. We have placed your phone number on our internal Do Not Call List. In addition, thank you for bringing the agents behavior to our attention we are investigating this matter internally.Customer Answer
Date: 12/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:08/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company, through it's representative known as **** ****** has been repeatedly calling both of my cellphones, even though I am on the Federal Do Not Call list, and they have been told to stop numerous times. I have recorded several of these calls, and those recordings can be made available upon request. Select Quote is also texting advertisements to the one cellphone. I have never asked them for information, or gave them any permission to call me. I have tried several times to reach out to resolve the problem, but they have chosen to ignore me. At this point, I need to speak to the company's ATTORNEY or LEGAL REPRESENTATION to get this matter resolved. Simply "removing my number and info" will NOT suffice. If I don't hear from their legal counsel, I will be seeking significant legal action against them in a US District Court. I hope we can resolve this matter without such action taking place.Business Response
Date: 09/08/2023
We have received a letter external to the Better Business Bureau and have responded separately outside of the Better Business Bureau.Business Response
Date: 09/13/2023
Due to the nature of the complaint this is being handled externally from this platform.Customer Answer
Date: 09/13/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: The company has refused to take responsibility for the illegal telemarketing. They have claimed that their third-party advertiser had permission to telemarket me, when in fact absolutely none was given. I gave them the opportunity to verify the claimed "permission", and identify the third part advertiser, but they have yet to do so. At this point, I intend to file legal action against SelectQuote at this point, like several other consumers have for their illegal telemarketing.
Regards,
***** *******
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