ComplaintsforTAFS

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  TAFS purchase a bill from us on 12/8/22 and without this bill going this bill going into dispute for none payment from the broker they takes the funds back from us with no warning keep in mind this bill was only 48 days and normally it takes 60 days to go into dispute. When I called I can’t get any help from someone in the US it’s always someone that I can’t understand there English. To let you all know the broker is TQL the largest broker company in the US. TQL PAID THEM ON THE 22nd OF THIS MONTH THATS 2 DAYS AGO …….. IM PUTTING IN THIS COMPLANIT BECAUSE I RECEIVED NO NOTICE ABOUT THEM NOT GETTING PAID FOR THIS BILL …. MY APOLOGIES I DONT DO WILL IN EXPLAIN THINGS IN EMAIL OR TEXT SO IF YOUR NOT UNDERSTANDING WHAT IM SAYING PLEASE CALL ME THANKS

  

  Business response

  01/24/2024

  TAFS management has reviewed this complaint. A supervisor has reached out and we believe this issue has been resolved. Please let us know if you need anything further.

  Customer response

  01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  01/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has been bombarding my business phone with repeated inquires claiming i contacted them other than several texts and pleas to stop contacting me 25 times a day i never contactedbthis company. How ever they got my information should be illeagel it has come from 15 different states and everytime i call the number it is disconnected.

  

  Business response

  01/08/2024

  TAFS management has reviewed this complaint. TAFS only calls from one area code, and only a maximum of two times in a day, so this person must be getting calls from other businesses as well. TAFS only called based upon being referred the contact information by an insurance agency. We have removed your number and email from our call list. Sorry for the inconvenience. Please let us know at ************ if you receive any further contact from TAFS. Thank you. 

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The brokers sent the $9100 to the TAFS and I have requested the fund from them and there should not be fuel and fees. In addition, after they only sent $7669, while after the fuel and fees $8871. First thing, we need to get $9100 net because it is the fund brokers already sent to them and we did not use the factoring service rather we requested the fund brokers alredy sent to TAFS. Even after the fees and fuel the invoice was $8871, we received only $7769. I inquired with the representative *******, and see says we received $8871, which is not available in the reserve section in the Portal. I have attached the invoice and the snap of the reserve section below for the reference.

  

  Business response

  12/28/2023

  TAFS management has reviewed this complaint. A supervisor has reached out to explain the fees along with the charge back on a separate invoice that caused the offset. Please let us know if you have further questions.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company will do whatever they want with your company, and also as they said with any of your companies or future companies. I’ve never used their factoring and I won’t but they don’t care they forced you to stay with them even when they agreement section 12 says that in breach of the agreement they can terminate the contract for a fee. Very poor ethic to take advantage of new owner operator who are starting in trucking business. Also I have known companies that were able to get out but my companie’s not I don’t know why they make differences between of companies they should treat us all The same.

  

  Business response

  09/21/2023

  TAFS management has reviewed this complaint. We are confused by the statement “any of your companies or future companies”.  In order for TAFS to enter into a business agreement with a client, there must be a Factoring Services Agreement (“FSA”) between the business and TAFS.  If an owner has multiple companies, each company would be required to have its own separate Factoring Services Agreement.   TAFS has corresponded with you multiple times regarding your company’s Agreement.  TAFS is ready to perform our obligations under the Agreement and we are just waiting for your business to do the same and present Accounts to TAFS.  

  Customer response

  10/04/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  again, I am not planning working with tafs. I am not risking my work, effort and money that I put to make this company. I prefer to work for someone else. 
  I will only accept the release of your agreement that you made me sign saying that it was an application. 
  Contact me whenever you agree to end this problem for both of us, I’m tired of this. 
  

  
  Sincerely,
  
  ******* *****

  

  Business response

  10/09/2023

  TAFS has corresponded with you multiple times regarding your company’s Agreement.  TAFS is ready to perform our obligations under the Agreement and we are just waiting for your business to do the same and present Accounts to TAFS. There will be no early termination of the agreement. Please feel free to reach out to the contacts you have been communicating with up to this point. Thank you. 

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up with TAFS factoring I'm 2022, but TAFS never finished the buy out process from my previous factoring company. I never use them to factoring any invoice. I tried to get out of the contract and remove the UCC lien this year 2023. I started to contact with them couple months before the end of the term. TAFS never reply back any email I sent to them. The customer service never response to the request to get out of the contract. My customer representative didn’t provide any effort to help me. TAFS forced to keep their UCC lien for another year, which makes no sense.

  

  Business response

  08/30/2023

  TAFS management has reviewed this complaint. TAFS wishes to move forward with this buyout. The client’s prior factor stated the carrier was not eligible for a buyout when the client originally signed the agreement with TAFS. A team member has reached out to communicate this to the carrier. Thank you.

• Initial Complaint

  08/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  TAFS has illegal entered into contract with my company without gaining my authorization. My company is a LLP comprised of 3 members. I hold 50 % of the company and the other 2 members own 25 %. Additionally, TAFS has a document that was signed by one of the other members, preventing me from making any financial decisions regarding my company. I have asked TAFS for a written letter of release seeing that the acquisition of an account with my company was done so without my authorization and they refuse to provide me with options for canceling the contract. I am not seeking in repayment for fees that has already been taken by TAFS. I am simply seeking to cancel this contract

  

  Business response

  08/16/2023

  TAFS has reviewed this complaint. Our team has reached out multiple times and left messages and texts to discuss the account, but have not been able to speak with anyone yet. 

  Customer response

  08/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:  no one has tried to reach out to me or any of the other partners regarding this matter. In fact we have called client services several times to discuss the matter and no one has provided a solution for the matter. We are being told that they do no handle this matter in client services and stated that they do not have another number for someone that could help to resolve this. My wife, asked if speaking with the president or directors of the company would be a possible solution and was told to "refer to the contract," a response they have been echoing since inquiring about the matter.

  We have referred to the contract and again, nothing give clear instructions or guidelines as to terminating the contract early. 
  
  Regards,
  
  ***** ******

  

  Business response

  08/21/2023

  TAFS management has now spoken to the carrier. Questions and policies have been covered, and the carrier knows the options they have. Thank you. 

  Customer response

  08/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: the individuals I spoke with at TAFS were imperious in their response and made no attempts to resolve the matter. In fact, I submitted a letter requesting a termination of the contract and received a message stating that I am not the guarantor of the account and could not make decisions on the account. Despite being 50% owner of my company and explaining to TAFS that the contract in which they claimed to have entered into with my business partner and company was done so without my authorization, they again rejected my claim and told me that I am obligated to remain in this contract in which they have strong armed my company into for another year. 

   

  
  
  Regards,
  
  ***** ******

  

  Business response

  08/28/2023

  TAFS management has spoken to the carrier. Questions and policies have been covered, and the carrier knows the options they have. The termination notice was not submitted within the proper time window as stated in the agreement. Our team will respond via [email protected]. Thank you.  

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I’ve been waiting for over a month to receive money from a broker that I did a load for because TAFS didn’t pick up the phone to tell me I submitted the wrong paperwork so I had to wait until the broker paid once the broker paid the money I called and the said they received it but had to wait until it processed it’s now Two weeks later I call back and they said they had to locate the money I call back the next day they said they had to request the money from a department that handles the money I’ve been calling back and the department still hasn’t answered I would like to be paid by the company and released from my contract

  

  Business response

  08/09/2023

  TAFS management has reviewed this complaint, and a supervisor has reached out to the client. We have processed a payment fix in order to release the funds. TAFS sends digital communication to clients and gives them 48 hours to add missing paperwork before it is moved to delay advance.

  Customer response

  08/09/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** ******* * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *********

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Request a letter of release to terminate the UCC Filing for Darkhorse Freight LLC Tafs have literally been unresponsive since April 2023. I can not get anyone on the line from client service for existing customers. I have exhausted all efforts to connect with anyone. Hold times are over 10 mins but I wait on hold for hours on many days. I only receive calls from sales team to offer additional services.

  

  Business response

  07/31/2023

  Hello, this account is for a broker. TAFS has not serviced broker factoring accounts for more than two years. All accounts were sold to Denim/Axle, and notice was sent to each account at that time. If you would like a release letter, please contact ********** ********* ***************************** 

  If you need to contact TAFS any further regarding this matter, please e**** ***************** Thank you. 

  Customer response

  07/31/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  07/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My contract was signed on 07/11/23. Due to several inconveniences I decided to call and said that I wanted to terminate my contract and they told me to send the cancellation letter and once I sent it they tell me that they cannot help me. Sebastian Leal is my personal agent, he does not answer my messages or calls, I called customer service and when they contacted him he said that he did not want to talk to us that he had already told us that it was not possible and it is not true.

  

  Business response

  07/31/2023

  TAFS management has reviewed this complaint. A supervisor has reached out. Section 8 of the Factoring Service Agreement contains the terms of the Agreement relating to its term and termination. If you are having issues we can have Client Services reach out to find a resolution. Thank you.

  Customer response

  07/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: 

  The person who called me told me that I could cancel the contract on November 14 that I should call a few days before to start the process, after that I called him and they said that he did not want to talk to me and when I filled out this complaint he called me to say that couldn't be possible. You lie and do everything possible to hold people even against our will.

  
  Regards,
  
  ******** ****

  

  Business response

  08/04/2023

  Again, a contract was signed by your company. Section 8 of the Factoring Service Agreement contains the terms of the Agreement relating to its term and termination. If you are having factoring issues we can have Client Services reach out to find a resolution. Thank you.

• Initial Complaint

  07/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Tafs is my factoring company and the customer service is absolutely horrible. They are holding my money and are unresponsive!! I can’t get anyone to call me back to explain why.

  

  Business response

  07/26/2023

  TAFS management has reviewed this complaint. We will have a supervisor reach out, but the client can see what happened by logging into the Client Portal and checking the invoices under the Charge Backs and Short Pays tab, and by checking the invoice activity on each invoice. In this case, the debtor Buchanan Logistics Inc. indicated there is an outstanding claim on the carrier, holding up payment. Thank you.

  Customer response

  07/27/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  I am rejecting this response because:

  What they are saying is not true. I have proof from Buchanan Logistics that Tafs told them that they are good on their end. Buchanan has made several phone calls to Tafs. Tafs also told me my Safer account needs to be updated is the reason they are holding over 15k from me. I did that within 20 mins of them telling me and still nothing!  They are HOLDING this money but letting me submit other invoices from the same broker, Buchanan. They are even holding money from a broker named LRS. The problem is not with Buchanan. The problem is, they are trying to steal my hard earned money! 

  
  ******** ******** ******

  

  Business response

  07/27/2023

  A TAFS supervisor has reached out and was able to reverse the delayed advances that happened while the account was on hold and the claim was open. We believe this is now resolved. Thank you. 

  Customer response

  07/28/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  Thank you for helping me out. The problem is resolved but I shouldn’t have to reach out to y’all for TAFS to for the right thing. 
  
  Regards,
  
  ******** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩