Reviews

Review Details

• Review fromDE H

  Date: 09/22/2024

  1 star
  Really, ZERO stars. What others have said - if you try to cancel, you have to speak with their "retention department" who never seems to be available. I returned the equipment the day after my first call, and then called them back later on that day. I was then told it can take 7-10 days for them to return my call. It has been 11 days, still no return call. However, they did just bill us for service starting 5 days after I returned their equipment. Make sure you remove any auto-pay setup and remove your credit card from their system before you cancel. Document every call you make. It's also horrible that if you go to their office they won't allow customers inside. You can wait in lawn chairs they setup, or in your car. They have two tables outside for people to "help" you.
  

  EverFast Fiber Networks

  Date: 12/16/2024

  DE Hee,
  
  We apologize for this situation and the inconvenience. We would love to hear more from you to be able to make this right for you. Please give us an email at [email protected] with your address so we can pull up your account and make this right.

• Review fromJoe M

  Date: 07/21/2024

  3 stars
  Glad I had my own router because the internet provider didn't have any routers to install. Since I live in an apartment complex I was told that I would receive two months free I had to call to get a credit applied to my account, I have been trying to get my Security code for two weeks now to view my account online and was told they would have to call me back with the code (NO RESPONSE). Record keeping need to straighten out the Billing and Account information from Consolidated Communications.
  

  EverFast Fiber Networks

  Date: 12/16/2024

  Joe,
  We apologize for this situation and the inconvenience. We would love to hear more from you to be able to make this right for you. Please give us an email at [email protected] with your address so we can pull up your account and get you your security code. Again, I apologize for this inconvenience.

• Review fromKevin H

  Date: 07/03/2024

  1 star
  Called to Cancel Service...
  Not because they were bad or anything, but it just doesn't work, the way i need it to (just reality)
  Unknown to me, calling customer service is a waste of time, THEY WILL NOT ALLOW YOU TO CANCEL, unless you speak to their retention dept.... YES SHE ACTUALLY SAID RETENTION DEPT, in other words, you can't leave until we say you can leave...
  put on hold and nobody was available, so was told THEY WILL GIVE ME A CALL (for real)
  Don't meal, i'll call you, yeah RIGHT... I need to speak to a manager
  Pat, lovely Pat, said their is nothing he can do (not to me, but to his agent)
  Would NOT SPEAK TO ME (that's a LEADER of all LEADERS, someone you can look upto as an agent) A person in charge of customer service whom WON'T SPEAK TO A CUSTOMER...
  Told the agent a was recording this call (a few times, just so i can CONFIRM, she did not object, therefore, the recording is LEGAL)
  Went over EVERYTHING, one last time, and cannot cancel my service....
  This started off pleasant the call, and then went to hell and a handbasket, UNREAL.....
  This should be interesting as PAT should feel the wrath of this (Hiding from customers when wanting to speak to a manager) That's a Great Corporate Motto!!!
  

  EverFast Fiber Networks

  Date: 12/16/2024

  Kevin,
  
  We apologize for the experience you had with our customer service and the inconvenience this has caused. We would love to hear more from you to be able to make this right for you. Please give us an email at [email protected] with your address so we can pull up your account and make this right.

• Review fromMatt C

  Date: 02/07/2024

  1 star
  !!!!STAY AWAY!!!! This company is a INTERNET PREDATOR. They will not let you cancel your service. I have called on multiple occasions to cancel business service. Only to be told, that someone will reach out to me so that I may cancel my service. Obviously, no contact ever comes. Their service is wildly expensive. Look for a different ISP. I gave 1 star only because the system will not allow zero stars.
  

  EverFast Fiber Networks

  Date: 12/16/2024

  Matt,
  
  We apologize for this situation and the inconvenience. We would love to hear more from you to be able to make this right for you. Please give us an email at [email protected] with your address so we can pull up your account and make this right.

• Review fromCat S

  Date: 11/24/2023

  5 stars
  Everfast has been great for me and my family. We game a lot and so we constantly need good reliable connection. We didnt drop our internet when the storms in the summer came through, which was nice! Anytime I have needed anything, everfast has been there.