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Customer Review Ratings
Average of 35 Customer Reviews
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Review fromRebekah S.
Date: 06/25/2025
5 starsAffordable local internet that is 1/4 the price of ******. Have had good luck with it
EverFast Fiber Networks
Date: 06/26/2025
*******,
Thank you so much for your review! We are thrilled to hear you've been enjoying our services and appreciate our prices. We truly appreciate you taking the time out of your day to leave this review and we look forward to continuing to provide your internet services! :)
Review fromMark W
Date: 06/25/2025
5 starsQuality service! Always quick to help! Great value for the money.EverFast Fiber Networks
Date: 06/26/2025
****,
Thank you for taking the time to leave us a 5 star review!! We are so glad to hear you found our service to be a great value and we are so glad to hear you've had a great experience with our Customer Service team!! Your feedback means the world to us- thank you!
Review fromAngela
Date: 06/05/2025
5 starsGreat service and great staff! Recently upgraded to 2G service and I'm really enjoying the bandwidth.EverFast Fiber Networks
Date: 06/17/2025
Angela,
Thank you for taking the time to leave us this review! We are so glad you are enjoying your newly upgraded service. If there is ever anything else we can do, please do not hesitate to reach out!
Review fromBarbara B
Date: 03/07/2025
1 starI have been trying to resolve an issue with Everfast since last October. We had service with them and was told we need to change our TV service as they were discontinuing the service. We tried calling and were on hold for an extended time frame so we chose to open a ticket. That was our first mistake as it resulted in us getting a second account so I was paying twice for the same service. Multiple phone calls did not resolve the issue. I had to go to the service center in Lenexa. I thought finally resolved as the new account was fixed properly and credit was given on the old account. I was told the credit balance would be moved to the new account, did not happen. I called and asked for the $400 plus credit balance, Told they would open a ticket and get a response. No response to that phone call. Sent two emails, no response. Today I got an email on the closed old account and they did a debit adjustment to the account and just says miscellaneous. No reason given! Now the credit balance is only $273.00. Worst customer experience I ever had. I just want the credit balance issued, explanation for the adjustment and one account. Barbara BEverFast Fiber Networks
Date: 03/11/2025
Hi Barbara,
You and I talked via email the last couple days and got this resolved. The full 414.32 is being issued to your account as promised, and the charge to the old account previously was just to move the credit to the new account. This will hit your account on your newest bill cycle. If you feel this issue is not resolved or explained properly still, please let me know and I will get you all taken care of.
thanks,
Review fromDaniel C
Date: 02/28/2025
5 starsTruthfully, I had a rocky start with Everfast Fiber Networks. I was a new customer and was promised 3 months free from a young man who knocked on my door, and didn't get that without calling in. Caitlyn reached out and made sure I had my 3 months free as promised and even got me a credit on my account too! If you are looking to sign up, ask for Caitlyn!EverFast Fiber Networks
Date: 03/07/2025
Daniel,
Thank you so much for your kind words! We are so happy that things were resolved quickly and look forward to continuing to provide you excellent service! If there is anything we can do for you in the future, please do not hesitate to reach out to us at 913-825-3000!Review fromChris K
Date: 02/04/2025
1 starMy phone has not been working for several days and there customer service line also will not ring through. This is completely and absolutely unacceptable and is costing me money by the minute.EverFast Fiber Networks
Date: 02/05/2025
Chris, We apologize for this situation and the inconvenience! We are having a unexpected system wide outage for our phone, but are doing everything we can to get the phones back up again. We would love to hear more from you to be able to make this right for you and discuss a credit to your account. Please give us an email at [email protected] with your address so we can pull up your account and make this right.Review fromdean m
Date: 12/04/2024
1 starthey gave me a quote and i went with another provider, after reading their reviews. 3 months I have a bill from them for services never rendered. I have no equipment, no line was laid, no use of there tv nor internet. Now I am on hold listening to their music for 30 minutes. Buyer beware.EverFast Fiber Networks
Date: 12/16/2024
Dean,
We apologize for this situation and the inconvenience. We would love to hear more from you to be able to make this right for you. Please give us an email at [email protected] with your address so we can pull up your account and make this right.Review fromSean D
Date: 11/22/2024
5 starsRecently had to convert to their new tv service, the signal is a lot better than the old garbage. Had theses guys for the last 10 years and I've never had anything better since they ran fiber lines directly to my house. My grandkids convinced me to get their faster speeds and they installed a new router for me for free so we could get the most out of it all. This is where you go for internet that never stops working and a service that never stops giving and evolving to suit your needs.EverFast Fiber Networks
Date: 11/25/2024
Sean,
Thank you so much for your kind words! We are so happy that you are enjoying your service and look forward to many more years providing you excellent service! If there is anything we can do for you in the future, please do not hesitate to reach out to us at 913-825-3000! Thank you so much for your loyalty to us, and we hope you have a great holiday season!
Review fromDiana M
Date: 10/08/2024
1 starThis company charged me for cable that I canceled because my bill comes out September 1st and I didn't cancel it till September the 6th but the people there told me I didn't have to pay it'll be prorated but now I do have to pay 124.64 and it made me late which I've never late on anythingEverFast Fiber Networks
Date: 11/08/2024
Diana,
We are so sorry for the experience you have had with us. We have looked into your account and we see that you made a payment for $124.64 and we have issued a credit for that amount, bringing your total credit on your account to $147.94. Going forward, the only charge to your account will be your active internet service. Again, I sincerely apologize for the experience you had. This matter was not handled correctly or timely and I hope that I have turned this situation around for you.Review fromRobert S
Date: 10/01/2024
1 starHorrible business ethics. I spent over 8 hours on the phone & took multiple days off from work a year ago to have them come out and set up internet & home phone because of issues on their side. A manager called and told me that they were transitioning from CCI to Everfast & convinced me to give them a try & said that the Internet & phone price was a locked price & won't increase. Now a year later and the phone has increased by $12 so I called 3 times & was told that it was a promo for the top 10 calling features & was told that they would remove it and my price would go back down. I called back a week later because the bill hasn't changed and was told by a manager that they can't remove the top 10 calling features and that their website that states their phone plan starts at $20 has to be in bulk. In my opinion that is FALSE ADVERTISMENT!! No wonder why they have a F rating from the BBB.EverFast Fiber Networks
Date: 11/08/2024
Robert,
We want to apologize for the experiences you had as a customer during and after our transition from CCI to Everfast Fiber Networks. The miscommunication amongst reps and management has been addressed internally within our company, and we do apologize for the inconvenience the entire situation has caused. We do also want to say we appreciate your feedback, as we have now changed the advertising on our website for our landlines to avoid further confusion! We do apologize for the overall experience you had with us, and hope that you will let us know if there is anything we can do to correct this situation further.
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