Complaints

This profile includes complaints for TAMKO Building Products, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAMKO Building Products, LLC

  198 Four States Dr Galena, KS 66739-4304

• 

  TAMKO Building Products, LLC

  7910 S Central Expy Dallas, TX 75216-4183

• 

  TAMKO Building Products LLC

  5300 E 43rd Ave Denver, CO 80216-4536

• 

  TAMKO Building Products, LLC

  4500 Tamko Dr Frederick, MD 21703-3001

• 

  TAMKO Building Products, LLC

  220 W 4th Street Joplin, MO 64801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed some issues with my Tamko 30-Year roof shingles last Spring. After further investigation, I made Tamko aware and filed a warranty claim. They sent a settlement offer to pay for just the pro rata share of the shingles...none of the removal or replacement labor costs. After questioning their settlement offer, they sent me a copy of my "warranty" that I had never seen before. It states they won't pay for any removal or replacement. No one ever showed me that warranty language. Anyone would think they're getting a 30-Year guarantee that if the shingles fail, they'll be replaced. ******* ************* ******* ***** *** ** ******* ***** ****** ******* *** ****** ******** **** ****** *** **** ****** * ***** ** ****** 

  Customer Answer

  Date: 02/15/2023

  *********** ***********
  
  I failed to complete the Desired Resolution, which is I would like Tamko to pay for the cost to remove of the failed shingles and the cost to replace them with new, ones, as well as the cost of the shingles.
  
  
  
  As you will see, they cover their bases with Warranty language on the packaging. However, I k=never saw the packaging, but Tamko claims that a builder acts as the agent for the homeowner and therefore binds the homeowner to agreement with the warranty.
  
  
  
  I feel like the whole "30-Year Shingle" claim is false advertising, and had I known that, in the event the shingles failed, they would only pay for a pro rata share of the shingles and no labor, I would not have bought them.
  
  
  
  That's false advertising. The shingles don't last 30 years, and Tamko does nothing to ensure that they do last 30 years. The pull a "gotcha" with the warranty language. FYI, I never saw the warranty until I filed my claim with Tamko and they sent it to me. They cover their bases in the warranty language, but it's still deceptive advertising.
  *** **************** ***********************

  Business Response

  Date: 02/24/2023

  I am writing in response to the claim submitted to the
  Better Business Bureau by Mr. *****. Please allow me to explain TAMKO’s
  position regarding this matter.
  
  TAMKO provides a limited warranty to purchasers of TAMKO
  shingles as part of the original sales transaction which provides a remedy to
  the purchaser in the event TAMKO shingles have a manufacturing defect directly
  resulting in leaks. Many manufacturers of consumer goods offer a limited
  warranty on its products and the consumer is free (if they so choose) read the
  limited warranty prior to making the purchase. 
  TAMKO prints its limited warranty on every package of TAMKO shingles it
  manufactures, has it available online at Tamko.com and provides printed
  versions that are available through distributors, so homeowners (as well as
  retailers and contractors) have the opportunity to read and compare our limited
  warranty to others as they consider which brand of shingles to buy. 
  
  The length of time the limited warranty is in effect is not
  an indication of how long the shingles will last. How long a shingle will last
  is difficult to accurately depict as many It is natural for roofs to age. The
  process begins as soon as the shingles are installed and exposed to the harsh
  elements of nature. The length of time the shingles will continue to perform
  their intended purpose of shedding water will depend on many factors, including
  weather, snow, intensity of ultra-violet radiation from the sun, pollution, and
  debris from nearby trees and many other factors.  Because no two buildings experience these and
  other aging factors in the same way, it is difficult to accurately predict the
  period of time the shingles will last. The limited warranty, subject to its terms and conditions, provides a
  remedy during the term of the limited warranty, in the event a manufacturing
  defect causes the shingles to fail to perform their intended purpose of
  shedding water.
  
  The applicable limited warranty has a Full Start Period of five
  (5) years from the date of purchase in which TAMKO provides a certificate for
  replacement shingles and a certificate for the reasonable cost of labor to
  install them (excluding tear-off, removal and disposal of old shingles).  After the Full Start Period has expired, the
  limited warranty states that TAMKO will provide a certificate for replacement
  shingles prorated to take into account the amount of time the shingles have
  been in use on the roof. I have attached a copy of the limited warranty for
  your review.
  
  Mr. ******* shingles were installed on August 12, 2009 and he
  initiated his claim with TAMKO on August 19, 2022.  The Full Start Period expired eight (8) years
  before his first contact with TAMKO. Further, Mr. ***** indicated that his roof
  was not leaking.  Nonetheless, TAMKO made
  a good faith effort to resolve his claim by providing a remedy in accordance
  with the limited warranty terms. TAMKO offered to replace the shingles,
  prorated for the 156 months his shingles were in service. The limited warranty
  proration takes into account that the shingles performed for the expired
  portion of the limited warranty term.
  
  Mr. ***** is requesting TAMKO ignore the terms of the limited
  warranty in his case and provide him a new roof at no cost to him.  This would not be fair to other TAMKO
  consumers whose claims are handled in accordance with the limited
  warranty.  TAMKO strives treat all of its
  customers fairly and equally by administering all claims in accordance with the
  terms of the applicable limited warranty. 

  ********* *** ******* ******* ***** * ***** ****** ******** ****** ***** ******* ************ ** *** ******* *** **** **** ** * ***** ** ******* ******** ***** ****** ******* ** ***** ** ***** *** **** ********** ***** ** ** * ***** ****** ********* ******* ******  TAMKO
  stands behind its roofing shingles. We are proud of our products  *** ****  ********** ****** ********* ******* ***** ********* ***** ****** ********. 

  Customer Answer

  Date: 02/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because their offer was not to "replace" my shingles as they state in their response. If they want to "replace" them, then they can feel free to go up on my roof and remove the failing shingles and "replace" them with new ones. But that's not what they've offered to do. They offered a certificate to pay for a pro rated amount of shingle materials. That's not "replacing" the shingles. Instead, they want me to bear the burden of the labor cost to "replace" them.

  Regardless of what Tamko says about the warranty language being on the package, I never saw the packaging.

  And there's a bigger issue here, in that Tamko uses deceptive marketing and advertising by using the "30-Year" and "50-Year" language. They know the general public believes the shingles will last that long, and they know that almost no homeowner buys the shingles or would ever see the packaging. They even admit they have no way of knowing how long their product will lasts, yet they continue to use that language. It's just deceptive and dirty. And yes, they do treat all claims the same...poorly...because that's how the system is designed. 

  
  
  
  Sincerely,
  
  
  
  Danny *****

  Business Response

  Date: 02/28/2023

  The prorated material certificates are for "replacement" shingles and TAMKO offers a 30-year/50-year/lifetime limited warranty which is the length of term of the limited warranty where the homeowner has a remedy in the event of a manufacturing defect leading to leaks.  TAMKO makes its limited warranty available in many ways, as outlined earlier so homeowner, who care to find it to read it, would have no problem finding it at the distributors, online or simply taking the time to get a wrapper from their roofer and reading it.

  This claim was handled properly in accordance with the limited warranty.

  Business Response

  Date: 03/07/2023

  TAMKO has nothing new to add.  The claim was settled properly and in accordance with the limited warranty applicable at the time the TAMKO shingles were purchased.  Thank you.