Complaints

This profile includes complaints for KC Disposal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KC Disposal

  10011 Woodend Rd Edwardsville, KS 66111-1763

  
• 

  KC Disposal

  11920 Grandview Rd Ste A Grandview, MO 64030-1189

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kc Disposal Decided that they will not pick up my trash, although it is paid for because I gave them a one star review on Google. After calling to speak with someone, I was told that they will not pick up my trash until I take down my review or refund me my money.

  Business Response

  Date: 08/22/2024

  Hello, 

  KC Disposal takes payment up front for each quarter of service.  ****** had paid for the months of June, July and August on May13th, 2024.  When we missed her trash, we had our driver take any additional trash on her next service pick-up day.  ****** decided to stay with us and cancelled service at the end of August.  So, the payment she made is for the 3 months of services she has received.  There is no refund that is due.

  Thank you

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KC disposal goes out of their way to not actually pick up your trash.
  
  4/26/2024 - Had to run my two trashcans and 10 bags of yard waste out to the curb this morning after a big storm last night and the driver for the recycle pickup looked right at me pushing the cart and decided to speed up instead of slowing down to pick up. I waved and even hollered for him but he just ignored me. They will also shut off service if you are even a week late on your payment, even though they don’t communicate when your bill is actually due each quarter. I think this is the final straw to cause me to switch, they don’t seem to care if I have their business anyway.
  I also spoke to someone earlier this week about adding 10 bags of yard waste to my account since the stickers would not arrive in time. The driver picked up 6 bags, ripping one open in front of the house and leaving the additional 4 bags sitting there. Talked to customer service and she argued with me about the limit being 6 bags (earlier in the week there was no limit). Told her I want to cancel my service immediately and that they need to refund me the remaining month since I pay quarterly. Was told there was no way to do that (that’s a lie).

  Business Response

  Date: 04/29/2024

  Hi ********
  
  

   

  I'm sorry you are having issues with our service. This may help clear things up.

  We ask that all customers put their trash recycling yard waste at the curb by 6am on their pickup day as our trucks start route at 7am. It seems like you may have been putting it out late. Our trucks are extremally loud so I'm sure our driver did not hear or see you as they are focusing on the road and servicing customers. Our billing is sent out around the 10th of the month prior to when the bill is due. We have options for email as well as mailed invoices. We give our customers 10 days after the due date to pay the bill. We then send email or calls to let our customers know that their bill is past due if we do not receive payment then we will lock account until bill is paid. We would love to speak with you please call us at *** *** **** and ask for ******* 

   

  Thank you have a great day!

  Customer Answer

  Date: 04/29/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Please provide documentation
  that you have communicated in any sort of way the pick up time for recycles as this has been
  inconsistent for the duration I have used your services. In this specific case, the driver looked
  directly at me as he was driving up the street (despite you giving him the benefit of the doubt and implying that I'm a liar). The driver could have represented your
  company in a positive light and exercised 5 seconds of patience, however, he
  made a decision to accelerate rather than slow down. I know what I saw despite you being “sure
  our driver did not hear or see you” and your laughable claim that “they are
  focusing on the road and servicing customers.” Servicing customers… just not this one,
  right? Where was their focus when the driver from the trash truck ripped open a bag of yard waste in the street in front of my house, making a huge mess and then failing to pick up the other 4 bags of remaining yard waste until I called and complained and they had to come back? It's interesting that you accept the word of your driver as absolute truth, failing to even consider the possibility that they did actually choose to drive on by, because one less trash can to pick up means they get to go home earlier (6 bags of yard waste are easier to pick up than 10... you see the trend here?). I appreciate that you advocate for your employees and support them above
  your customers, however, in this case it will cost you a customer that has been
  with you for 5+ years. 

  Additionally, please tell me how have you
  been sending my billing information? I do not recall receiving any notification
  when bills are actually due. Your office seems to have the same lack of attention to detail and customer focus as your drivers. Again, none of this matters. You will continue treating customers like trash and your online reputation will continue to reflect that. 

  Sincerely,

  
  ******* *******

  Business Response

  Date: 05/01/2024

  Hi ********

   

  You can find this information on our website at k********************* as well on the back of your invoice. As stated prior your recycling was not out by 7am. I understand your frustration and we appreciate you being a customer for 5 plus years. Would love to speak with you on the phone. Please call ****** at *** *** ***** Thank you.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/12/24 KC Disposal charged for a qty of 5 at $3 each for a empty trash bin that was to be picked up by the previous trash company.
  on 3/11/24 KC Disposal charged for a qty of 3 at $3 each for the same empty trash bin that the previous trash company had still not picked up.
  
  There was an obvious miscommunication between my previous trash company who had not picked up the trash bin (by the way, their trash pick-up day unfortunately happened to be the same day (Monday) as my new trash company, KC Disposal, which totally compounded the issue and caused the added charges to my new KC Disposal bill.
  
  The trash bin was clearly empty and was for some reason billed at two different rates by KC Disposal even though they did not have to provide any services for (it was not emptied, because there was no trash in it) therefore KC Disposal did not provide any service that would legally allow them to bill for services. The charges are on an upcoming bill due on 5/1/24 so there is no issue to argue about a refund because it has not been debited from my account yet.
  
  I have spoke with two representatives at KC Disposal. The latest one (who was supposed to be a manager, who called me back from a request I had for a manager to call me) said she would lower the 5 at $3.00 each charge to 3 at $3.00 each (which she explained was a charge equivalent to a 65 gallon trash bin collection charge) that was the only thing she was willing to do to adjust the account.
  
  As I stated, there was no service provided by KC Disposal on any of those dates I was billed for an empty trash bin that was supposed to be picked up by previous trash company. KC Disposal has no right to bill for services not provided by their company.
  
  To date the charges have not been paid, if KC Disposal corrects the billing in a timely manner, before 5/1/24 then there will be no issue. However, they seem to be unwilling to correct their billing at this point. I can-not stop payment, or I will nullify my agreement with them.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/23 we subscribed for yard waste disposal for one year with KC Composting and paid $266 which was a premium price to allow us to use plastic bags. KC Disposal has apparently assumed KC Composting"s accounts . We have just received a letter dated March 29 which says they do not accept plastic bags because "To dispose of your yard waste we would have cut open each bag, which would drastically slow down the route". Of course this is exactly what KC Composting did and why they charged a premium for the plastic bag service. Paper bags are costly, difficult to fill and do not have the same capacity as the plastic bags I already have and use. If KC Disposal has assumed the contracts they step in to the shoes of KC Composting with the same obligations to accept the plastic bags.

  Business Response

  Date: 04/10/2024

  Hi ****, I am sorry you are not happy with the changes. We understand that change is hard to accept. We would love to chat with you about this. Please call ****** at *** *** ***** Thank you.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This trash company is often not picking up the recycled trash and just tells me to wait until the next week or the following Monday, trash day is Friday. About a month ago they told me recycles not picked up because container had blown over, wait till next week. Last week blew over again and no service. This week, no service, said the driver made a wrong turn sorry. The driver is now out of area, will be by Monday since they do not work weekends. Driver cannot return on Friday because they finish early and are done by noon for a long weekend. I talked to manager ***** and just kept getting the run around over and over, even checked the weather so container would not blow over. Well it is now Saturday and I just had to upright the blown over container and pick up most all of the recycle that they will not fulfill their contract of picking up for $90 per quarter. We are over 70 and this hardship is not acceptable, they keep raising rates and refuse to provide the agreed services. Now the container is overflowing and too heavy for us, but that is our problem not theirs. Please rate them at F-, so others will not try them. They promise low rates but keep upping the price and not doing the job, let alone the new fees for discontinuing service. This is unacceptable!

  Business Response

  Date: 03/18/2024

  Hi ********

   

  I am sorry to hear you are having issues with your recycling being picked up. Please contact our office at *** *** **** and ask for ***** or ****** so we can get this problem resolved. Thank you.

• Initial Complaint

  Date:01/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KC Disposal raised their rates by double without notifying me of the increase. Once I noticed the increase on my credit card I called to cancel they hung up on me. I called back to cancel and they said they wouldn't refund my money for service they haven't even started yet wouldn't allow me to talk to anyone else and hung up on me.

  Business Response

  Date: 03/18/2024

  Hi *****

  I would like to start out by saying. We take customer service very seriously and never want our customers to feel like we are disconnecting calls. Sometimes service interruptions do disconnect calls. Please call us back at *** *** **** and ask for ***** she is the office manager. As far as your increase goes we do send out letters to let customers know of the increase. Our company policy is no refunds this should have been explained when you signed up for services you can also find this on our website as well as on the back of your invoice. We would love to keep you as a customer. Please call ***** at the number provided she would love to speak with you and get this problem resolved. Thank you!

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business charged us for 3 months of service, only performed one month of service. Asked for a refund for the additional 2 months. Business refused. Spoke to Customer Service Agent Trisha who hung up on me. ***** the manager refused to rectify the issue of refunding the months not used of service.

  Business Response

  Date: 10/04/2023

  Hi ******

   

  Please call our office at *** *** **** and ask for ******. Thank you.

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid KC Disposal ( located at ***** ******* **, Edwardsville,KS 66111 ) $1 22.31 on 6/17/23 which was due on 7/1/23. This covers the services for 3 months of July, August and September. I called and terminated the service with KC Disposal on 8./1/23 and asked for refund of the remaining portion of payment because of services not rendered for the month of August and September. They refused. They said that there is no refund on overpaid or prepaid services. If either exists, a credit will be held on account for future services. I have no intention whatsoever to engage their service in the future. It is unreasonable and unethical for them to pocket the money for services not rendered. It is pitiful to see the tactic they use to pocket the customer"s money.

  Business Response

  Date: 10/04/2023

  Hi,

   

  We clearly state on all invoices that we have a no refund policy. We also say this if you call in to pay. You can also find this on our website. Please let me know if you have any more questions. Thank you.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16th, I contacted KC Disposal around 2:20 PM to report that my trash was not fully collected. Despite hearing the trash truck in the neighborhood, I was told that return runs were not done on Fridays. The earliest the truck could return was June 20th. I explained that the trash left behind contained old meat and posed a safety risk if left in my garage. KC Disposal refused to return, citing their trucks' fuel efficiency as a constraint. I emailed Mr. Gibson, desperately seeking assistance.
  
  KC Disposal requested a picture of the trash and my address. Although I questioned the need for a picture since video evidence had already been discussed, I provided both. They claimed the driver tightly gripped the bin, preventing it from dislodging during emptying. However, I had previously mentioned the lack of effort to shake the bin, unlike with other bins. I also had video footage showing a seemingly lackadaisical attempt to empty the bin. They further explained that their trucks' low fuel efficiency made it impossible to send a truck back.
  
  Given the circumstances, I asked KC Disposal to provide a new bin due to the unsanitary conditions created by their negligence. The rotting meat had attracted flies and maggots, rendering the bin unusable. Surprisingly, KC Disposal refused, stating that my bin was dirty. I emphasized that the bin only became dirty due to their repeated failures.
  
  KC Disposal is now in violation of Overland Park's code, which requires weekly collection of properly placed residential waste. They refuse to collect the trash they left behind and also refuse to replace the bin, leaving me in an unsafe and unsanitary situation. Their mishandling of the situation has caused significant inconvenience and potential health hazards for me as a customer.

  Business Response

  Date: 06/22/2023

  Hi *********

  As you stated on June 16th we dumped your container. We clearly state that all trash must be bagged to avoid situations like this. What happens is sticky substances will leak into the bottom of the bin and trash will stick to that when we go to dump it. This is what happened in your situation. Our driver did not squeeze your bin so tight that the box would not come out, it was stuck to the bottom of your bin. We as well have video of this. I would also like to point out boxes should go in your recycling bin and should be broken down. We gave you a few options. Pay our return fee or wait until your next pickup day. You refused to pay the return fee. We never refused give you a new container we offer to swap containers but we would have to charge you a swap fee. You refused to pay the swap fee. We also gave you a phone number to a company that cleans bins. I would appreciate you to understand we work really hard to take care of all of our customers. I hope you have a better week. Thank you.  

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30th 2023, KC disposal picked up my trash but not the recycle. I called left a VM, no one called me until late following business day. No VM left, I called again multiple times, and when I answered the call, rep hung up immediately. This continued on back in fourth until today 06/02/2023. I was just now advised that the card on file did not go through, which is not an isolated incident as this has happened before. Normally i got a call and I would provide card details again. But According to KC on April 05 my card did not go through and they attempted to call. "no missed calls and no VM left. I have not had any calls after that until end of May, and since I have had both recycle and trash picked up. Only reason why i initiated a phone call was because I did not get recycle picked up this last time, but trash did. Unfortunately i asked them why no call was made like before when you had an issue with the card system, and my online account does not even show you guys have a card on file. So what is going on? instead of researching or providing assistance, the attitude of I don't care and you have to deal with your phone company of why you didn't get our VM was not appreciated. None allowed me to advise i can pay the bill, but not paying late fees for something you guys dropped the ball on especially when this is not an isolated issue. They did not want to hear it and so now this will be my last quarter with this company as they want to treat you like your not worth their time. So if this is the type of service i will be getting, then I rather pay a little more to go elsewhere. The annoying part of all this is seeing the reviews with the same payment issue notification broke, and for someone on auto pay like me, should have been able to be notified with no issues. You guys need to work on your customer service and also updating your system. We should not be needing to do the work for you. I have other bills to worry about to put more work on myself. Termination set for 06/28.

  Business Response

  Date: 06/05/2023

  ** *******

  We pride our selves on customer service and communication. We are not perfect by any means but we do take every complaint very seriously. We run thousands of cards every month with our system and the go through. We have a small amount that do not for various reasons so we call each individual to make sure they are aware.   After talking to my staff we did call you on April 5th and left a VM letting you know your card did not got though. We then shut service off for none payment on 5/22. The reason you were hung up on is the profanity you used. I understand you frustration with your card not going through. I am not sure if this was your bank or if the card was expired. I wish you the best of luck with your new provider and if that does not work out we will be here to take care of you. Thank you for being a KC Disposal customer.

  Customer Answer

  Date: 06/05/2023

  Thank you for responding but as I mentioned before and let your staff know I they. Did not leave any VM and I can prove it. As well, after I told that to one of your reps then they hung up. I appreciate iate your response, but profanity is not used until your reps where not willing to assist, did not care that I kept calling trying to push blame that I did not know your system took the card off.  Activeistenins and understand whats the issue was was highly missed. If instead of working so hard to blame versus customer service then we would have another conversation.  As mentioned before in complaint when i answered the call back and no one answered and hung up which is what I referenced, It was not while I spoke to someone. If you would go back and listen to the calls you can hear me explaining that to all three of the reps I spoke to Multiple times. Sometimes the company needs to work on a solution while on the phone with the client and willing to do to handle business like I told you assistant manger. But the last of there if, will get the lack of the respect not shown. Like I told her I paid the bill but not paying the late fees for something you all couldn't handle with your system. It was not first time you all called with an issue with a card. But deff your responsibility to notify me the account is not current. 1 call not enough and again. 1 call April 5th no NVM is worse. If you want the business then contact my number on the account but if you don't care if you or don't and show it then the same review I just made will keep getting posted as I am not the only one reporting it or gone through with you stmystem and your reps??

  
  
  ********** ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  
  ****** ************