Complaints

This profile includes complaints for KC Disposal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

KC Disposal has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  KC Disposal

  10011 Woodend Rd Edwardsville, KS 66111-1763

  
• 

  KC Disposal

  11920 Grandview Rd Ste A Grandview, MO 64030-1189

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/13, 6/20, 6/27. There is road construction on my street but you are able to access residences with little to no problem. KC Disposal keeps saying that they are unable to get to trash cans on days of scheduled pick up (although the recycle truck that comes through at the same time gets through just fine). In order to have any kind of resolution, you have to call and wait on hold or email and wait for a response. Without doing this, they never resolve to come back later in the day or come back the next day. They will return the next scheduled week (and are showing a pattern of not picking up). If you do manage to get a response from them, they matter of fact t say they simply couldn't get through and will return 4 days later to retrieve our already overflowing bins. In this summer heat, that is disgusting and unsanitary.

  Business Response

  Date: 06/30/2025

  Hello ********
  We apologize that you've been missed previously.  With the construction it's extremely difficult for our large trash trucks to get into construction areas.  After reviewing the video from last week there was a machine and truck that was blocking the street, so it made it impossible for the trash truck to get to your house (attached you'll find a picture of the construction).  Our drivers try their best to get to all our customers when there is construction but sometimes it's not possible.  

  
  You mentioned that you were missed 6/13 and 6/20, which I don't see that we were notified that you were missed on those days.  It appears that the dates that you called us (6/9 & 6/27) to let us know the trash wasn't picked up that we sent a truck back to get your trash bin serviced

  .     
  Normally when a service is missed, we either give a credit or give the customer a return to get it bin serviced, we don't give both.  I will this one time give you a credit on your account for the miss this past Friday but since we weren't notified on the other dates, I'm not able to give you a credit for the other two weeks.

  
  Thank you,
  Team KCD
  

  
  

  Business Response

  Date: 06/30/2025

  ********

  Yes, our trucks have videos and as I previously stated when the trash driver was there, he wasn't able to get through because of the machines and construction truck that were blocking the road.  The recycling truck was there when the machines were not in the way so that's why they were able to get to you.  It's not that our driver is refusing to service your bins it's that he isn't able to access your bin to get it serviced.  He was on the street to service all the customers but unfortunately, we can't force the construction workers to stop what they are doing for us to get by. 

  I've spoken with the Driver Manager and let him know of the difficulties that the driver is having in getting into your area and hopefully he can come up with a solution.

  Thank you,

  Team KCD

  Customer Answer

  Date: 06/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are new homeowners who were recommended by family to this business for yard waste pick up. After signing up online I never received the "welcome" call I was told to expect and for 3 days associates could not find my account by Name, Address, or phone number. I was told on multiple locations I would receive a call and never did. When I asked to speak with a supervisor for 4 days I was told I would get a call and never did. When my account was finally found we were told they were looking up the name on my caller ID which is a last name I do not associate with nor did I ever give them. I was told my pickup date would be Friday. My lawn bags were not picked up, I called that afternoon and was told we "had items blocking the bags" this statement is untrue we work from home and no one had been by. I was then told they would be back on Monday. Again no one came to pickup our bags. I called again to speak with a supervisor and was put on hold many time and was told someone would call me back. The supervisor ****** called me at 4:50 which I had missed, when I called back at 4:55 I was sent straight to their after hours voicemail. I finally spoke with ******* today Tuesday 6/24 who stated they actually don't offer this service in my zip code that their system did not catch it. She stated we would be refunded and she would still have a dispatcher pick up our bags today. The last item that poured the salt in the wound was watching KC disposal's dispatcher and truck drive to our home, sit there for one minute and then drive away from us at 4:50. I have called and again received their after hours voicemail. As new homes, who are having a brand new baby TOMORROW we expected to be treated with dignity and respect. However this company has at this point made false promises and mocked us to the point that we feel defeated.
  
  We only wanted to service we paid for to help alleviate the stress of renovating and moving into our first home and our first baby. We are beyond disappointed

  Business Response

  Date: 06/25/2025

  Hello,

  We apologize for the issues you had and inconvenience.  We appreciate your family giving you our information to start service with us.  Unfortunately, you live up by Gladstone and our yard waste routes are only by downtown Kansas City area so that is why we are not able to service you.

  It's my understanding that we did send a truck back to get your bags picked up.  

  Thank you,

  Team KCD

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: your website does not specify that my zip is not serviced, we live in Kansas City Mo, not Gladstone. Sadly even though your team came by our home, they insulted us by sitting in front of the bags but never removed or disposed of them. They drove off without servicing us yet again. I have attached a photo of them sitting in front of the bags they never removed. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 06/27/2025

  Hello,

  
  The reason you were able to sign up is because Gladstone also has the same zip code as Kansas City, so the site allowed you to sign up.  We apologize for the error.

  As previously stated, the yard waste routes are by downtown Kansas City and unfortunately, you do not live in an area that we do not service.

  The refund that you've requested will be in the mail to you today.

  Thank you,

  Team KCD

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have skipped pick up several times. We canceled our service over 2 weeks ago and they refuse to come pick up their trash bins, so they are just sitting out in front of our house.
  
  We have called them over 10 times and emailed them.
  
  They are incompetent and we canceled service and still are having to deal with it.
  If we get any tickets or complaints because of these we will take civil action.

  Business Response

  Date: 06/23/2025

  Hi ******

  Sorry that the bins haven't been picked up yet. I've placed your address on the route for this Thursday, 6/26 to get them picked up.  Please have them at the curb by 6 am and a driver will be by to pick them up.

  Thank you,

  Team KCD

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kc disposal just came on my property and took both my trash bins , saying I havent paid , when I didnt get a bill nor did they call me nor did they leave a message,

  Business Response

  Date: 06/06/2025

  Hello,

  Sorry to hear that your bins were picked up.  After reviewing your account, it looks as though we haven't received the payment that was due on March 1st, 2025.  We have attempted to call you on multiple occasions but haven't been able to reach anyone.

  Our policy is that once an account becomes past due (after the 10th of the month), we send out a call blast to alert all customers that we still haven't received their payment and to give us a call.  By the third week of the month that you're due we send another call letting you know that your account will be suspended, and service will stop.  It appears that your account actually didn't get suspended until May 23rd which is two months after it should have been locked. 

  We would be happy to get bins back to you, but we would need to receive the payment of $136 for the March, April, May quarter and then we can get your bins back to you next Wednesday, 6/11.

  Thank you,

  Team KCD

  Customer Answer

  Date: 06/06/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  YOUR NOT SORRY , YALL ARE RUDE AND HAVE BECOME FOR WHILE NOW UNRELIABLE AND SCREW CUSTOMERS BY JACKING PRICES TO PAY FOR PREMIUM SERVICE FROM WORKERS , IM SORRY IT TAKES ONE WORKER TO DRIVE THE TRUCK AND GUESS WHAT THATS IT. THE TRUCK DOES ALL THE WORK , YOUR WORKERS DONT GET OUT AND PICK UP ANYTHING THAT FELL OUT FROM THE ARM OD THE TRUCK. SO WHY JACK THE PRICE FOR YOUR WORKERS DOING NOTHING , YALL HAVE NO PREMIUM SERVICE FOR THAT EXCUSE , ALSO YALL USED TO COME EARLY IN MORNING.  NOW YALL COME WHENEVER YOU FEEL LIKE IT , SO AGAIN NO PREMIUM SERVICE THERE, ALSO IF BAD WEATHER , YALL WAIT TILL MID DAY OR LATER TO HAVE YOUR SYSTEM SAY DUE TO WEATHER WE WONT BE OUT FOR PICKUP, AGAIN NO PREMIUM SERVICE THERE , AND YALL DIDNT SEND ME A BILL. AND YOU RUDELY WITHOUT PERMISSION CAME ON MY PROPERTY WITHOUT KNOCKING AND GOT YOUR BINS,  THATS NOT OK. YALL HAVE BECOME THE WORST UNRELIABLE RUDE JACKING PRICES TRASH COMPANY EVER 

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KC Disposal destroyed my mailbox (put indentions into the wood, broke it at the base, and ruined the foundation). I had spoken to them about getting the issue resolved. I came home 1 day after, the same post is in the ground, someone poured concrete over the base and used the old post that cracked at the bottom and dented. When I called them to discuss issue, they said if I wanted it done differently I had to do it myself. I had previously asked them not to do the work without my go ahead. I am now forced to solve the issue myself.

  Business Response

  Date: 04/25/2025

  Hello,  

  We apologize that we damaged your mailbox and that it wasn't fixed correctly.  I spoke with ****** today and gave him a credit on his account to cover the fee of the mailbox and post that was damaged.

  Again, we apologize for the inconvenience. 

  Thank you,

  Team KCD

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we stopped our service with ******** *****, they gave our information (without our consent) to KC Disposal. KC disposal is now sending us bills and calling us about overdue accounts for a service we never signed up for and that the NEVER provided. We signed up with a different trash company when we stopped service with Republic. The bill from KC Disposal that was sent on 3/31 says it was for April, May, and June and is for the amount of 170.01. Many members of our neighborhood have also received this bill, despite not using this service. (we all previously had ******** as a service). This is fraud.

  Business Response

  Date: 05/07/2025

  Hello, 

  The reason that you received an invoice from KC Disposal is because we purchased some of ********** residential customers and your name was on the list we received. The rate that we received from them was incorrect and since we have fixed the accounts that were billed out incorrectly. 

  The email that we received from you in April notified us that you hadn't been a customer of ********* for some time, so we closed the account immediately and the account is at a zero balance. 

  Thank you,

  Team KCD

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage to Personal Property & Refusal to Compensate
  
  On Jan. 4th, KC Disposal destroyed one of my plastic yard waste bins.
  I sent photos of the damage and spoke with several employees before finally getting a call from a manager two days later. She told me they are not responsible for damage to customer’s property because there is a notice to that effect in their welcome letter.
  Even if true, a disclaimer notice does not absolutely shield a business from property damages when negligence is involved. I’ve seen how their waste handlers slam a bin against the heavy steel on their truck to empty it quicker. This time they destroyed it.
  KC Disposal’s customers must be able to rely on waste collectors handling all customer property with reasonable care and prudence. — OR AT LEAST TAKE RESPONSIBILITY for what they damage! It would have cost them less than $30 to replace it.

  Business Response

  Date: 01/11/2025

  Hello ******

  It has been KC Disposal's policy since 2017 that we do not replace any personal bins if it falls into the truck or gets broken.  If you choose to use one, then it's at your own risk.  We instruct all our customers to use the brown paper bags or bundle their branches together.  Typically, the personal bins are not made with the heavy-duty material to withstand the wear and tear of weekly usage.  

  Thank you,

  Team KCD

  Business Response

  Date: 01/22/2025

  Hi ******

  We understand that you have been using the same two bins for several years which could factor into why your bin broke in the subzero temperatures, as the materials wear down over the years.  The materials used to make our bins are to withstand the wear and tear for many years plus the subzero temperatures we have. This is why we cannot be responsible for personal bins.

  As we previously stated that KC Disposal does not reimburse for any type of personal bins for this reason.  

  Thank you!

  Customer Answer

  Date: 01/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Even IF I believed that there was any appreciable wear in my bins, any “wear” would have to be invisible, as I could not see it.  

  The lack of reasonable care shown by KC Disposal (or your contractors) in banging a customer’s bin on their truck with the force necessary to that kind of damage is completely unacceptable.  

  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We opened an account with KC Disposal of Edwardsville 12/6/24. The company has neglected to pick up our trash for three weeks consecutively despite the owner emailing and speaking with the KC Disposal “managers”. The trash was set out the night before each week. The owner of the property was given a number of excuses as to why the trash was left behind, e.g, #1: the “driver forgot to pick up the trash on your side of the street”, #2: [the following week], the “driver determined you had too much trash in your bin, so he drove past.” #3: “we are sorry your trash again was not picked up, it was too close to your mailbox” [the property does not have a mailbox], etc. The owner was then told they would not pick up the growing trash and told to wait another full week and was told they would offer “free bags” pick up on 12/31/24 to compensate us. Again the trash was left while all the neighbors across the street were picked up that same day.
  
  The most disappointing is that KC Disposal was quick to tell the owner of the property that he could not get his money back, even though they’ve neglected to provide the service they have been paid for.
  
  We request the BBB work its magic. The owner 1) wants his money back in full, 2) wants the bin picked up, 3) wants the service cancelled. Also, the owner has requested cancellation three times now.
  
  KC Disposal should treat paying and complying customers better.

  Business Response

  Date: 01/11/2025

  Hello,

  Sorry to hear you had a bad experience with KC Disposal.  We try to take care of all our customers but sometimes fall short of that.  I've reviewed your account and see that we driver had marked that the bins were not out a couple times, and the bin was too close to a mailbox.  Our policy is that if the bin is too close to anything that we do not pick it up so that we don't damage our customers property.  The last pick-up our driver should have picked up your bin and I apologize that he didn't.  

  We tried to contact you after you submitted the complaint but wasn't able to reach you. The refund of $66.58 will be made on Monday so you should see it within 7 to 10 business day.  

  I appreciate you for bringing your issues to our attention so we can speak with the drivers on this matter.

  Thank you,

  Team KCD

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of Lawn Corps for decades. They changed names to Kansas City Composting and all was well. No issues. When I received my bill in October I sent a $200.00 check assuming no changes. I called KC Compost on 12-31 asking why I had not received a calendar of when the pick up started in January to be informed that they were no longer doing yard waste pickups and my new company was KC Disposal. I was not informed that when I paid the bill that I was no longer with KC Composting. I was given the number to KC Disposal to find out that they had been doing leaf pickups all during the month of December while I have 5 bags in my garage. KC Composting did not pick up in December after the 13th. I had no clue since I received no correspondence from either company. I asked about putting out my Christmas tree for pickup because with KC Composting, I could put the tree out whenever I wanted, but apparently I only had one opportunity to get the tree picked up which was Monday the 30th of December. I asked to speak to a supervisor and a lady named ******* called me back. I expressed how I felt this whole thing was deceptive and shady. I was told they would graciously pick up the tree for $30.00 instead of the usual $40 since I missed the pick up day. I am not psychic, how was I supposed to know they were picking up since I received nothing from them. I asked for a prorated refund and was told no refunds. I do not trust this company and frankly am disappointed in KC Composting as well. I feel duped by both companies. I read numerous complaints about KC Disposal on your website and I also read they have given refunds. This is sneaky and deceptive business practice in my opinion. I am requesting your help in getting my money refunded. I do not trust KC Disposal at all. Thank You

  Business Response

  Date: 01/02/2025

  Hello ******

  It was great speaking with you today.  Sorry that you never received the information about switching over to KC Disposal.  As we discussed KC Disposal will me mailing you a partial refund for the yard waste service.  

  Best of luck to you.

  KC Disposal

  Customer Answer

  Date: 01/11/2025

  I spoke to the vice president of the company and was told I would receive a refund for unused services. She led me to believe it would be the balance of the contract since I will no longer be using their service. I received a check yesterday for 100.00. I only used their services in the month of October, November and up until the week of December 13th. I paid $200.00 for service from October 2024 to October of 2025. The rate is $16.66 a month. The refund amount should have been $158.27, not $100.00. I am owed the balance of $58.27. I e-mailed the company yesterday when I received the check and they are refusing to refund me the additional amount. How is that fair? I responded to the email stating I would be contacting BBB again. Thank You

  Business Response

  Date: 02/10/2025

  Hello,  

  KC Disposal mailed a check to on January 22, 2024, for the remaining balance that she requested.  There is nothing else that we can do for this previous customer.

  Team KCD

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business refuses to bill monthly, bills quarterly instead. But since I get paid monthly, I pay them each month, so I am pre-paying part of each invoice. I just cancelled my service with them, and they are refusing to give me back the amount that I pre-paid.

  Business Response

  Date: 01/11/2025

  Hello ******

  KC Disposals company policy is no refunds once payments have been made.  My apologies if someone told you that we do not offer monthly payments. We do offer monthly payments, but we require all customers that choose that option to be on autopay.  We had attempted to contact you on a few occasions but wasn't able to reach you. Then once we did you had already had new service already started.

  Thank you,

  Team KCD