Complaints

This profile includes complaints for Purdue University Global's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Purdue University Global

  2550 Northwestern Ave Ste 1100 West Lafayette, IN 47906

• 

  Purdue University Global

  4655 121st St Urbandale, IA 50323-2311

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  Purdue University Global

  3165 Edgewood Pkwy SW Cedar Rapids, IA 52404-7826

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  Purdue University Global

  1801 E Kimberly Rd Davenport, IA 52807-2095

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  Purdue University Global

  1807 Park 270 Dr Suite 105 Saint Louis, MO 63146-4021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended and graduated from ****** University and received my degree. I was informed in order to receive my official transcript, I had to contact Purdue University. After contacting Purdue, I was referred to Sunshine Collections. Neither Sunshine Collections nor Purdue can provide me with documentation as to why the balance is owed. The balance is over $2000 and no explanation as to why. Before ****** was transferred to Purdue the balance was zero. I need an explanation as to why I have to pay a collection agency who was willing to take a pay off when I never owed the school, I attended a balance.

  Business Response

  Date: 11/11/2022

  **************** requested a Leave of Absence beginning on August 30, 2014, in the 1405D term (August 6, 2014-September 16, 2014. She returned on September 17, 2014, for the 1406D term.

  
  Because she took the leave after the 1405D term started, she incurred tuition for the time she attended that term; therefore, a percentage of her loans had to be refunded. The refund left her owing a balance of $1618.75 to the University.

  
  She returned on September 17, 2014, to complete the 1406D term.**************** emailed her advisor on November 13, 2014, stating that she was locked out of her 1407D term classes for the balance she owes. There are up to ************************************************************************** collections. *************** had been informed in 2014 and in the following years of the balance she owes. To date, she has not made any payments on the amount owed.

  
  Policies have recently changed. Transcripts will now be released to students who have graduated and owe a balance to the University.The policy does not clear any balance owed. She will remain responsible for the balance she owes. It will remain with collections until paid.

  
  She can, however, contact Parchment.com to request and pay for a copy of her transcript.

  
  Thank you for allowing Student Relations the opportunity to review ****************** complaint. 

   

  Regards,

   

   

  ***************************

  Student Relations

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Graduate program offered by Purdue University Global. I have encountered many incidents throughout the program that depict lack of integrity and malicious intent by my advisors and admin. I have finished all my online courses at great expense and time. About 30 thousand dollars. . My last trouble with them is lack of accountability and integrity in offering to their students what they offered. I have personally sought numerous clinical placement requests to complete the last portion of the program. I have been declined for a multitude of reasons. I was able to secure two clinical spots and lost the opportunity due to a unreasonable demands by purdue legal, when the clinical placements where scheduled for. I followed all the appropriate requirements to request clinical placement assistance and was given the run around with a multitude of back and forth emails that are deceiving to ended up on a last communication stating I needed to secure a different sites. This is not what was offered when I signed up. I have incurred in extensive expense, i am an exceptional student and now I have been left find my own opportunity to complete the clinical preceptorship portion of the program. I contacted numerous sites, was declined, the ones secured where lost due to their incompetence. That is not what they offered. I have fulfilled my part of the business, they have not. They have fail to assist me in my request for review of policy and for alternative to fulfilling their final requirements. Please assist me in resolving this matter. Please assist me in obtaining a reasonable resolution. I plan to file a formal greavance with higher education as well if I am unable to get satisfactory resolution. Thanks

  Business Response

  Date: 11/07/2022

  *************************** signed the attached program disclosure on July 7, 2021, showing she acknowledged that she would need to be her own best advocate for her clinical placement. She would also be responsible for identifying potential clinical sites and preceptors appropriate for her clinical courses. She signed that she understand that the clinical placement team would provide support and assistance to her in facilitation of my clinical experiences. The clinical team is not responsible for placing her in a clinical site but would support and assist her. She was made aware of this before she began her program. It has not changed.

  The ******* program has strict standards and regulations it must follow in order to legally and educationally protect students, faculty, and the University. These standards will not be compromised or waived for any reason. The University and the clinical site must both agree. If they do not, students will not be permitted to work in those sites to complete their degree. Unfortunately, *************************** and the clinical placement team have not been able to find an acceptable clinical site for her at this time.
  

  We regret that this has been a difficult and frustrating process for ***************************; however, the ****** of ******* and its clinical placement team are doing the best they can to assist her. We understand that *************************** is not happy with the process but there will be no short-cuts or exceptions made in order to rush the process. We will not risk putting her, the clinical site, and the University in jeopardy. The **** and the clinical placement team have explained this to ***************************. She claimed she understood. We regret *************************** refuses to accept this answer and that her graduation is delayed but, in her best interest, this answer cannot and will not change. 

  Regards,

   

  ***************************

  Student Relations

   

   

   

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Graduate student. I was defrauded by purdue global. Made promises of academic support that was never realized and after spending close to 30 thousand dollars in courses, I am not able to graduate due to missing inpatient practicum hrs.. I have exhausted every resources available to me. The school made promises of helping students find placements, I was never never given much help in that department. Numerous letters from myself begging for help or resources went without satisfactory resolution. I have even asked the school to work with me in reaching an alternative solution to fulfill this lat step.

  Business Response

  Date: 11/03/2022

  Thank you for forwarding ***************************** complaint to ******* Relations. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully. 
  
  In ***************************** complaint, she states she has been defrauded by Purdue Global. She feels Purdue Global has prevented her from participating her clinical because they refuse to approve any of the sites she suggested to them. She claims the University has failed to assist her. 
  
  I researched ***************************** complaint and found that when she enrolled in the Psychiatric Mental Health Nurse Practitioner Postgraduate Certificate, she signed a program disclosure that states the following:
  
  I understand that these programs require several hundred hours of clinical experience.  I understand that I will be my own best advocate for my clinical placement and am responsible for identifying potential clinical sites and preceptors appropriate for my clinical courses. I understand that the clinical placement team will provide support and assistance to me in facilitation of my clinical experiences.   
  
  The program disclosure is attached. 
  
  *************************** is required to complete 40 clinical hours in an inpatient setting as part of her clinical requirements. This is stated in the handbook and reminders have been shared with her as well. This clinical experience is required under the program's curriculum and is important for preparation for her advanced practice nurse practitioner role. It is, therefore, not a part of the curriculum that can be waived. She had a potential inpatient site, but the University was not able to complete an affiliation agreement with the site. We have no control over whether or not a site will agree to the terms in the affiliation agreement. 
  
  To protect the student, the University, and the clinical site, signed affiliation agreements are required by the Universitys legal department. If a site refuses to sign the agreement, the University will not risk allowing students to attend training there. This is in the best interest of all parties involved. 
  
  We regret that this is a difficult and often lengthy process, and that *************************** is upset; however, this a necessary process that must be followed. There are no exceptions to this policy. The University only wants what is best for all parties involved. We cannot force any site to work with our students nor can we change our requirements for site approvals.
  
  We understand that this is not the answer *************************** wished to receive. It is the only one we can offer. All complaints filed regarding this concern will be met with the same answer. 
  
  It appears that, at this time, *************************** has found another location. The University is working with her on getting the affiliation agreement signed. We cannot make any guarantee that this will work out, but we will keep trying to help her.

  Regards,

   

   

  ***************************

  ******* Relations

   

  
  

• Initial Complaint

  Date:09/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the *** program at Purdue University Global in October of 2019. When I enrolled, and the reason that I chose Purdue University Global, the University advertised that they handled all clinical placements for the students during their clinical courses. They falsely advertised this service, however, and rescinded the statement once I was already many classes and thousands of dollars into the program. Now I must find my own clinical placements, and since I have been unable to do so thus far am years of school and tens of thousands of dollars into additional debt for a program that I can not continue, nor will they allow me to complete nonclinical courses out of sequence so that I can still possibly finish my program on schedule. I was entirely deceived when I enrolled in this program and I never would have chosen to attend this school had I known that they would not follow through with securing clinical placements for students as advertised.

  Business Response

  Date: 07/07/2025

  On October 4, 2019, during her enrollment period, Ms. ****** signed a Nursing Practitioner Disclosure Statement acknowledging that she understood the program required several hundred hours of clinical experience and that she would be responsible for working with the Universitys clinical placement team in locating appropriate sites for these experiences.
  
  Ms. ****** did not file an official complaint with the University about her belief that the university had stated it would provide a clinical placement; however, in September 2022, she complained to her advisor about having to find her own clinical sites. The site she found was at capacity so she had to find another one before she could continue the term. Her advisor reminded her that Purdue Global did not promise to secure clinical sites for our nurse practitioners. Our Clinical Managers are available to assist you in the process and provide guidance.
  
  When she was unable to enter her clinical, she asked to take a course out of sequence. Her request was denied. The **** would not approve her request to take the course out of sequence because it required a prerequisite. Ms. ****** was required to take a Clinical Leave of Absence so she would have time to find a site and a preceptor. This is standard practice for students who do not meet all requirements in time to begin their clinicals.
  
  Ms. ****** decided to remain enrolled and completed the program. She graduated on April 2, 2024.

  
  

  Please let me know if you have any questions. I will be happy to address your concerns. 

  
  

  ***** ********

  Student Relations

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6th, 2022 I took an approved leave of absence from Purdue Global University. This is my second since I have been in graduate studies at this University. I had been told by my advisor that I could take 12 weeks every year without penalty. On August 5th, 2022 Purdue University Global took away my 20% Alumni discount because they stated that I had violated the terms of the discount. I have read the *** and the emails from my advisor and I would not have taken leave if I was told my discount would be taken away. I have called numerous times and cannot find resolution from financial aid, my advisor, or staff members. My desired resolution is my 20% discount back.

  Business Response

  Date: 07/07/2025

  Ms. ****** was given incorrect information about her discount by her advisor. Students who take a Leave of Absence do not lose the discount. In this case, the 10% Indiana Grad discount was applied in the 2205E term, and then in the following term, the original error was corrected and an additional 10% was applied to make up for the 10% previously missed.
  
  Ms. ****** did not file an internal complaint regarding this issue. She spoke to a representative in the ************************ on September 2, 2022, who worked with her to correct the error.
  
  She remained enrolled and graduated with her MBA on January 24, 2023.

  
  

  Please let me know if you have any questions. I will be happy to address your concerns. 

  
  

  ***** ********

  Student Relations

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am enrolled in the *** program offered by Purdue University Global. I have encountered many incidents throughout the program that depict lack of integrity and incompetence from so called advisors. I have finished all my online courses and have incurred in an astronomical student loan debt thus far. My last trouble with them is lack of accountability and integrity in offering to their students what they offered. I have personally sought numerous clinical placement requests to complete the last portion of the program. I have been declined for a multitude of reasons. I was able to secure two clinical spots and lost the opportunity due to a mistake from an "advisor" that put me in and inaccurate "drop out status" when the clinical placements where scheduled for. I followed all the appropriate requirements to request clinical placement assistance and was given the run around with a multitude of back and forth emails that are deceiving to ended up on a last communication stating I need to request a leave of absence because I have not been able to secure myself a clinical sites. This is not what was offered when I signed up. I have incurred in extensive student loans and now I have been left find my own opportunity to complete the clinical preceptorship portion of the program. I contacted numerous sites, was declined, the ones secured where lost due to their incompetence. Now they say, again, well you need a leave of absence until you can find your own. That is not what they offered. I have fulfilled my part of the business, they have not. Please assist me in resolving this matter. Please let others know my experience so they seek graduate education elsewhere. Thanks in advance.

  Business Response

  Date: 07/07/2025

  Ms. ****** was a travel nurse who enrolled in the *** program in 2019. She stated she was having trouble finding clinical sites as well as being able to work in the clinicals with her work schedule. The attached Nursing Practitioner Disclosure Statement she signed in 2019 shows she acknowledged that she understood that this program requires several hundred hours of clinical experience and that she would be responsible for working with the Universitys clinical placement team in locating appropriate sites for these experiences. She was placed on her first Leave of Absence from December 3, 2021, until January 2022. She requested  this leave because she had not been approved for a clinical site. She asked to take one class since she could not do her clinical; however, the class she needed was full. She blames her advisor for not registering her for the class. Nursing classes have enrollment caps that must comply with ************* and accreditation requirements.  If the class is at the cap, additional students cannot be added.
  
  In March 2022, Ms. ****** requested to return to classes. Attached is the ***, NP, and DNP Program Disclosures Form she signed acknowledging that she must adhere to certain deadlines to set up her clinical experiences and that each clinical experience must be approved by the School of Nursing prior to her clinical/practicum placement, registration, and beginning any clinical hours for a clinical/practicum course. She was informed that the enrollment deadline for the March term had passed so she came back to take one class in the May term. That term ended on July 26, 2022. She had been informed that the deadline for pre-clinical requirements was April 19 and the deadline for Site Submission paperwork was June 14, 2022. She would need to work with her clinical manager to complete any requirements still missing and submit the site submissions forms by the deadline to begin clinical courses in the July 2022 term. The deadline for submission of her paperwork was not met.
  
  She claims she missed two opportunities for clinical sites because of advising errors, but no evidence to support her claims was found. She claimed no one contacted her,  but records show the university attempted to contact her many times with no response. On August 22, Ms. ****** was informed that she would need to take another Leave of Absence. She did not respond to any communication from the University during September 2022, when she filed her complaint.
  
  In October 2022, Ms. ****** still had not found a clinical site or submitted her documents, so her leave was extended again. She did not respond to the University until December 2022, when she wrote the **** to request permission to take two clinical courses in one term. The **** responded, saying she could not be placed in any clinical courses because the deadline to submit her liability insurance information, required for her to register for clinical courses, had passed. She could not be allowed to take any clinical courses without the insurance information on file. The **** also denied Ms. ****** request to take two clinical courses in one term for her first clinical experience. He told her that the request could be considered for other clinicals upon successful completion of her first one.
  
  At the end of December 2022, Ms. ****** registered for her courses, but was on block for not having submitted all financial aid documents.  She did submit all her documents and was cleared to return in January 2023, but the ************************ neglected to remove the block on her account. She was unable to attend her classes during Add/Drop week, but was granted permission to have a late start. The block on her account was removed and she was allowed to continue in the term. Unfortunately, the two people she thought she had secured as preceptors backed out on her after the term started. She received an Incomplete grade for the term and was allowed extra time to complete her course. The term ended in March 2023. In May, she completed her work, and her grade was changed to A. Then, she had to take another Leave of Absence because she had not secured a clinical site.
  
  In September 2023, she inquired about returning to classes but missed the deadline for submitting the clinical documents required. In May 2024, she inquired about returning to classes and about changing her program to one that did not require clinicals. She did not return. In February 2025, she inquired about re-enrolling and requested to return to her original degree plan. She spoke to an advisor on June 2, 2025, but has not yet completed the enrollment process.
  
  Ms ****** has completed 70 credits of the 90 required to earn her degree.

  
  

  Please let me know if you have any questions. I will be happy to address your concerns. 

  
  

  ***** ********

  Student Relations