Complaints

This profile includes complaints for Purdue University Global's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Purdue University Global has 12 locations, listed below.

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  Purdue University Global

  2550 Northwestern Ave Ste 1100 West Lafayette, IN 47906

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  Purdue University Global

  3165 Edgewood Pkwy SW Cedar Rapids, IA 52404-7826

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  Purdue University Global

  1801 E Kimberly Rd Davenport, IA 52807-2095

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  Purdue University Global

  1807 Park 270 Dr Suite 105 Saint Louis, MO 63146-4021

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  Purdue University Global

  2570 4th St SW Mason City, IA 50401-4665

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Graduate student. I was defrauded by purdue global. Made promises of academic support that was never realized and after spending close to 30 thousand dollars in courses, I am not able to graduate due to missing inpatient practicum hrs.. I have exhausted every resources available to me. The school made promises of helping students find placements, I was never never given much help in that department. Numerous letters from myself begging for help or resources went without satisfactory resolution. I have even asked the school to work with me in reaching an alternative solution to fulfill this lat step.

  Business Response

  Date: 11/03/2022

  Thank you for forwarding ***************************** complaint to ******* Relations. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully. 
  
  In ***************************** complaint, she states she has been defrauded by Purdue Global. She feels Purdue Global has prevented her from participating her clinical because they refuse to approve any of the sites she suggested to them. She claims the University has failed to assist her. 
  
  I researched ***************************** complaint and found that when she enrolled in the Psychiatric Mental Health Nurse Practitioner Postgraduate Certificate, she signed a program disclosure that states the following:
  
  I understand that these programs require several hundred hours of clinical experience.  I understand that I will be my own best advocate for my clinical placement and am responsible for identifying potential clinical sites and preceptors appropriate for my clinical courses. I understand that the clinical placement team will provide support and assistance to me in facilitation of my clinical experiences.   
  
  The program disclosure is attached. 
  
  *************************** is required to complete 40 clinical hours in an inpatient setting as part of her clinical requirements. This is stated in the handbook and reminders have been shared with her as well. This clinical experience is required under the program's curriculum and is important for preparation for her advanced practice nurse practitioner role. It is, therefore, not a part of the curriculum that can be waived. She had a potential inpatient site, but the University was not able to complete an affiliation agreement with the site. We have no control over whether or not a site will agree to the terms in the affiliation agreement. 
  
  To protect the student, the University, and the clinical site, signed affiliation agreements are required by the Universitys legal department. If a site refuses to sign the agreement, the University will not risk allowing students to attend training there. This is in the best interest of all parties involved. 
  
  We regret that this is a difficult and often lengthy process, and that *************************** is upset; however, this a necessary process that must be followed. There are no exceptions to this policy. The University only wants what is best for all parties involved. We cannot force any site to work with our students nor can we change our requirements for site approvals.
  
  We understand that this is not the answer *************************** wished to receive. It is the only one we can offer. All complaints filed regarding this concern will be met with the same answer. 
  
  It appears that, at this time, *************************** has found another location. The University is working with her on getting the affiliation agreement signed. We cannot make any guarantee that this will work out, but we will keep trying to help her.

  Regards,

   

   

  ***************************

  ******* Relations