Complaints

This profile includes complaints for Purdue University Global's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Purdue University Global

  2550 Northwestern Ave Ste 1100 West Lafayette, IN 47906

• 

  Purdue University Global

  3165 Edgewood Pkwy SW Cedar Rapids, IA 52404-7826

• 

  Purdue University Global

  1801 E Kimberly Rd Davenport, IA 52807-2095

• 

  Purdue University Global

  1100 North Glebe Road Arlington, VA 22201

• 

  Purdue University Global

  18618 Crestwood Dr Hagerstown, MD 21742-2752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you regarding a concern that has recently come to light pertaining to my past attendance at your esteemed institution.Over a decade ago, I had the privilege of briefly attending courses at your university before unexpected circumstances required me to withdraw. Recently, in a bid to secure a better future for myself and my family, I made the decision to return to the world of academia and pursue an undergraduate degree.Upon initiating the application process, I learned that the release of my transcripts, which are critical for the admission process, has been hindered due to an outstanding balance of over $2000 linked to my previous enrollment.The existence of this balance was a surprise, as I had not been made aware of it until now, and it does not appear on my credit report. While I understand the financial obligations associated with attending a university, I am presently not in a position to settle this sum in its entirety.I am committed to addressing this issue responsibly. To demonstrate my commitment, I am ready to make a good faith payment towards the balance. However, I request your assistance and understanding in this matter by considering accepting a partial payment, which would significantly help me advance my future prospects.I fully acknowledge the necessity for financial obligations to be met, and I am not seeking a total waiver of this debt. What I am earnestly requesting is compassion and assistance in formulating a mutually agreeable repayment plan. This would enable me to procure my transcripts, continue with my future studies, and ultimately contribute positively to society.I am hopeful for your positive response and open to discussing any possible options that *** be available at your earliest convenience. Thank you for considering my request. I am confident that together we can arrive at a resolution that aligns with both your university's policies and my present financial circumstances.

  Business Response

  Date: 06/26/2023

  We have been personally in contact with **************** and have let her know that her balance has been forgiven.

  Customer Answer

  Date: 06/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a tuition deposit of $895 on May 17th 2023. Due to personal reasons I have to withdraw from the program which has not started yet. May 19th 2023 I call to let them know this and request a refund of my tuition deposit. I was told on the phone that I would receive the refund within ten business days. Well we are days away from that and I call for an update. I was told that my request was forwarded to the business department and there has been no activity on my request so they can try to follow up. If a student is withdrawing prior to the start of classes, and made a payment, they shouldnt be jumping through hoops for a refund. I havent even finished the process to sign up for classes so it isnt like I could start on June 7th even if I wanted to. Theres no reason for this and I absolutely will not attend this school after seeing their shady business practices.

  Business Response

  Date: 06/02/2023

  Thank you for letting us know of the delay **************** in experiencing her refund. We apologize for the delay. The *************** has now processed her refund. She should see it back on her card next week. If she does not see it by the end of the week, she can contact me, ***************************, directly and I will follow up on the status for her. My email address is **********************************************************.

  Regards,

   

  ***************************

  Student Relations

   

   

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped a class after my wife was scheduled to have a surgery. I was told by student advisor that I would have to pay a prorated amount for the class I attended. Instead I was charged the full amount. Seems that there is a policy that only financial aid has concerning the being charged the full amount. That policy can not be found anywhere online, it can not be mailed nor emailed and it seems to also supersede the contract I signed which states specifically:STUDENTS WITHDRAWING (10-WEEK CALENDAR) REFUND Through the first 7 calendar days of the term 100% tuition for the term With attendance posted during the term Tuition will be prorated/refunded based upon the number of calendar days attended in the term/total days in the term. Attendance greater than 60% is considered fully earned tuition for that term, and no refund will be given. I asked several times for the policy used by financial aid which differs from what I signed. They said an ombudsman would have to be contacted. There are more details and I also have document I signed.I offered to pay the prorated amount several times. I was also told that in the event the account was not paid in full I would be turned over to collections...even if payments were being made on account. I challenge anyone reading this to go online and find ******** policy pertaining dropping classes. When you do please post a link. If yo are considering enrolling..if you or a loved one has an emergency after 7 days..you WILL be charged the full amount of the course. Any policy should readily available to read..not verbal over the phone.

  Business Response

  Date: 05/15/2023

  
  *************,

  
  The ****** of ******* Relations received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully.

  In your complaint, you stated you were told that you would have to pay a prorated amount for the class you attended. Instead, you are being charged the full amount. You believe there is a policy that only the ************************ has that explains you will be charged the full amount. You believe that policy cannot be found and supersedes the contract you signed.

  You feel any policy should be readily available to read and not stated verbally over the phone.

  I researched your concern and found that the Refund Policy found in your Enrollment Agreement, in the Universitys Catalog, and quoted in your complaint applies only when students withdraw or are dismissed from the University.
  
  Notice to *******s
  Return of Title IV Financial Aid
  
  If you withdraw or are dismissed from the University up through the 60 percent point in any payment period and received federal financial aid in the form of grants or loan funds, federal law requires that the University, and in some cases you, the student, return funds you did not earn to the **** ********** of ********************************************************************************************************************************** are still an active student. You remain enrolled and have logged attendance in both classes past the add/drop period; therefore, you are responsible for the tuition for both classes. The only time you are charged a percentage of tuition for the time you attend is if you withdraw from school. Withdrawing from one class, did not withdraw you from the University; therefore, the Refund Policy does not apply in your situation.
  
  See the Dropping a Course Policy stated in the Catalog:
  
  You may drop a course through the add/drop period ending on the seventh day of the term/session without any financial obligation. Additionally,any course in which you do not post attendance by the twelfth day of the term/session will administratively be removed from your schedule. 
  
  If you drop a course after the add/drop period, you will incur 100 percent financial responsibility for the course. Withdrawing from a course at any point after the course has begun can affect your financial aid eligibility and the time required to complete your degree. You should determine such impact before making any changes.
  
  *************************************************************************************************

  I regret that you were not previously directed to these policies stated in the catalog and followed by the ************************. They are readily available for you to read. You are responsible for the tuition charged for both classes.

  I hope this response addresses your concerns.

  Regards,
  
  
  ***************************
  ******* Relations

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  When I first enrolled at ****** I was contacted by an advisor *********************. He is employed by ******. He told me that he would be with me to guide me from start to finish. He told me (which is recorded) that I would be responsible for a percentage of the class I attended. The email attached from April 5 states "I would like to withdraw. I do not have the time to dedicate to class as needed to succeed." That is directly from my email. Dealing with ****** has been damaging to my mental health, knowing that my wife just had surgery, yet I'm still being contacted about a past due bill, being overchaged for a class after being mislead by the student advisor. I requested the the policy yet did not receive it until I filed grievance. If we are going go with policies...I asked in a email to WITHDRAW April 5..that was not done. Through it all managed to care for my wife and children and still maintain a decent grade. I had to take off work...****** knows this yet continues contact me about a past due bill. I was also told by financial aid that if I made small payments_ I would still be turned over to collections(also recorded). I'm considering legal action against ****** and *********************. Hopefully an agreement can be made before that happens. Also my employer has a tuition reimbursement program, ****** would receive  check from my employer(City of Shreveport0  if I show proof a passing grade.

  It is unethical to mislead a student and then refer to a policy after the fact. Maybe legal but definitely not ethical. If student is attends one class and has a family or person emergency..The Last attachment

  "The answer to all your questions are in the enrollment agreement attached in the first email"..once again misleading and confusing.

  I would still like to speak to the chancellor...not a representative. Your policy needs clarity, your advisors need additional training on dropping and withdrawing.

  ************..let's talk
  
  
  
  
  
  

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The beginning of April 2021, my daughter was mauled by the neighbors dog. As a result, I failed the classes I took that semester with Purdue global. I stayed in school and they booked me for 3 classes instead of two. I passed them all. They say I owe them close to $1000 for the extra class even though I didn't do anything but attend the classes they scheduled for me. They are holding my 80 credits and official transcripts. Having already lost a son and now my daughter disfigured for life, I cannot afford for any of my life to be wasted. They have about 80 credits that I earned fair and square and refuse to give me my transcript. They can afford rent a cops who attacked students and can stuff freshmen in makeshift bunker style dorms to line their pockets, even offer FREE TUITION FOR referred students....but cannot return my credits to me??? I was on the deans list several times. I am a great student and want to become a neurosurgeon. Purdue is actively and gleefully standing in the way of that pursuit.

  Business Response

  Date: 04/20/2023

  After reviewing *******'s concern and the term that the balance originated from, we will waive her balance from that term.  We will communicate this directly with student.

  Sincerely,

   

  *******************************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copy of my email to the different departments:I would like a call please or at least an email to confirm a time to meet during your business hours. I would like to request am extension I believe I am only missing my liability insurance. I have to say Purdue has not been student friendly. I am having issues with FA and the registrar.The only person who has guided me has been *****. I'm already enrolled with this school, so no use in getting upset I need help I want to finish my degree I need guidance to complete what is needed from me to complete my clinical requirements. I have never been at a school where all you can do is email and pray someone is willing to help. Please please please I need help! I am pleaing for guidance and help to get through this degree plan. I am paying and deserve the help. This is not free and I have a right to have assistance. I need my DOB corrected by the registrar I submitted all the information that was asked of me and nothing has been done. This is delaying my FA funding. This matter has been going on for over a month. I call FA they say it's the registrar and to email them... done it several times. Now what? I need help assuring my clinical requirements are in place other than my liability insurance. I have a psychiatric acute hospital that is willing and able to host my clinical all I need is the paperwork.Who else can I email, call or anything to get help? BLUF No one calls back from the registrar office to correct my DOB which is kicking back my FA. I have called several times over a month each time with a new story ... send a copy of your ID I uploaded it, then you'll need to fill out a form, I filled it out, then we'll now we need 2 IDs. I sent 2 IDs 3 weeks later ... I get "the registrar hasn't updated it" when I ask how can I talk with them they tell me they do t have phone numbers to email them. I have emailed 3 times with no response. The clinical support staff do not have phone numbers they do not return

  Business Response

  Date: 03/07/2023

  Good afternoon,

   

  We have worked directly with ****************** regarding the issues within the Registrar and FA processes.  The concerns ****************** has had regarding the ** has been resolved. 

   

  Sincerely,

   

  *******************************

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ********************************I am a student of Purdue global PMHNP program temporarily on a leave. I have a serious complaint against my advisor ******************************* who mishandled my account. I am on a leave but the charge of $790 for software and hardware was on my account and I tried to resolve it with ******* for months (literally months). This charge was for the next class that I havent taken at all. According to ******* some of the charges been cleared but I am unsure of exactly what is going on. He kept delaying removing the charge and today I find out my mortgage loan is not approved because this was sent to the ****************** and hurt my credit history. I am attaching one of his email about handling the charge and all emails for months looked like this that something was being handled by somebody else.Please help me handle this because I am hopeless at this point! Thank you so much in advance.*********, *******.

  Business Response

  Date: 02/02/2023

  ********************,

  ******* Relations received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully. 

  I apologize for the miscommunication over the hardware/software fee you were charged. I have received approval to have that fee forgiven. Please allow 3-5 business days for that process to be completed. 
  

  Thank you for allowing ******* Relations the opportunity to review your complaint. 

  Regards,

   

  ***************************
  

  ******* Relations

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am absolutely disgusted. Like many other students are complaining of, this school is charging me a bill after i was granted a leave of absence back in August/September of 2022. They agreed, and then billed and failed me. I have been reaching out and their efforts have proven less then ethical. My bill is $1,322 for what? I want copies of what they did with my fafsa and student loans. I want the bill removed and I want my transcripts. This school is a rip off. It should be shut down.

  Business Response

  Date: 01/17/2023

  ********************, 
  
  I received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully.
  

  In your complaint, you stated that you are upset that the University is charging you even though you were granted a Leave of Absence (LOA) which you feel is unethical. You want copies of your educational records, and you want to have the balance removed. 

  
  I researched your concern and found that you were attending the 2205A term (July26, 2022 through September 13, 2022). Your last day of attendance was on August 29, 2022. On August 31, 2022, you contacted your advisor to request a Leave of Absence. Per policy, your advisor had you speak to the ************************ before sending you the Leave of Absence Request Form to be completed. 

  
  I found a note in the system made by the Financial Aid Representative to whom you spoke that states the following:

  
  FGaines-*******
  08/31/2022
  
  Root Call: LOA; impact on FA
  
  Advised/Solution: advised that based off LDA of 8/29; balance is estimated at $1322 to be paid before returning to school. Advised of final audit in ***** days after the last day of attendance is processed student will receive notification of final balance/bill.
  
  ******* understood and had no further questions.
  
  You were made aware that you would have a balance to pay before your Leave of Absence was requested and approved. On the Leave of Absence Request Form you signed, it states:
   
  A leave of absence does not provide debt relief from payments if you have a balance due.
  
  You are not eligible for financial aid while on leave. An approved leave does not guarantee eligibility for a grace ****** before loans enter repayment. The loan repayment grace ****** for eligible students will begin from the last date of attendance. You should be aware that starting a leave in the middle of a term/session may impact funding and you should speak with the Financial Aid prior to submitting your leave request.
  
  You are responsible for any balance accrued prior to leave and you should rectify the balance prior to or upon return.
  
  On September 2, 2022, you spoke to a ******* Accounts Representative regarding the balance you owe. You were informed that the balance must be paid before you could return to classes and were informed that you could set up a payment arrangement to pay the balance. You stated that you understood and no further questions. 
  

  On September 12, 2022, you called again and spoke to another Financial Aid Representative. You were reminded of the balance you owed and that it must be paid before you could start your classes.
  

  On November 16, 2022, you requested to extend your Leave of Absence. You were reminded of your balance and advised that you should speak to the ************************ regarding the track change you would need to make upon return. 
  

  You completed and signed a second Leave of Absence Request Form on December 2, 2022. That form contained the same information (stated above) as the first request contained. 
  

  On December 27, 2022, you spoke to the ******* Accounts Department and stated that you could not pay your balance at that time. 
  

  ********************, I understand that you do not agree with the Universitys policy regarding balances and a Leave of Absence, but you acknowledged that you were aware of that policy, of the balance you would owe if you took a leave, and of your responsibility to pay any balance owed before you requested to take a Leave of Absence. That policy has not changed. 
  

  Your balance is valid and must be paid before you can return to classes. If you wish to request copies of your educational records, you must contact the Registrars ****** at ********************************************************** to request instructions on how to make the request for those records. 

  Thank you for allowing ******* Relations the opportunity to address your complaint.
  

  Regards,
  
  ***************************
  ******* Relations
  

  
  

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:11/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended and graduated from ****** University and received my degree. I was informed in order to receive my official transcript, I had to contact Purdue University. After contacting Purdue, I was referred to Sunshine Collections. Neither Sunshine Collections nor Purdue can provide me with documentation as to why the balance is owed. The balance is over $2000 and no explanation as to why. Before ****** was transferred to Purdue the balance was zero. I need an explanation as to why I have to pay a collection agency who was willing to take a pay off when I never owed the school, I attended a balance.

  Business Response

  Date: 11/11/2022

  **************** requested a Leave of Absence beginning on August 30, 2014, in the 1405D term (August 6, 2014-September 16, 2014. She returned on September 17, 2014, for the 1406D term.

  
  Because she took the leave after the 1405D term started, she incurred tuition for the time she attended that term; therefore, a percentage of her loans had to be refunded. The refund left her owing a balance of $1618.75 to the University.

  
  She returned on September 17, 2014, to complete the 1406D term.**************** emailed her advisor on November 13, 2014, stating that she was locked out of her 1407D term classes for the balance she owes. There are up to ************************************************************************** collections. *************** had been informed in 2014 and in the following years of the balance she owes. To date, she has not made any payments on the amount owed.

  
  Policies have recently changed. Transcripts will now be released to students who have graduated and owe a balance to the University.The policy does not clear any balance owed. She will remain responsible for the balance she owes. It will remain with collections until paid.

  
  She can, however, contact Parchment.com to request and pay for a copy of her transcript.

  
  Thank you for allowing Student Relations the opportunity to review ****************** complaint. 

   

  Regards,

   

   

  ***************************

  Student Relations

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Graduate program offered by Purdue University Global. I have encountered many incidents throughout the program that depict lack of integrity and malicious intent by my advisors and admin. I have finished all my online courses at great expense and time. About 30 thousand dollars. . My last trouble with them is lack of accountability and integrity in offering to their students what they offered. I have personally sought numerous clinical placement requests to complete the last portion of the program. I have been declined for a multitude of reasons. I was able to secure two clinical spots and lost the opportunity due to a unreasonable demands by purdue legal, when the clinical placements where scheduled for. I followed all the appropriate requirements to request clinical placement assistance and was given the run around with a multitude of back and forth emails that are deceiving to ended up on a last communication stating I needed to secure a different sites. This is not what was offered when I signed up. I have incurred in extensive expense, i am an exceptional student and now I have been left find my own opportunity to complete the clinical preceptorship portion of the program. I contacted numerous sites, was declined, the ones secured where lost due to their incompetence. That is not what they offered. I have fulfilled my part of the business, they have not. They have fail to assist me in my request for review of policy and for alternative to fulfilling their final requirements. Please assist me in resolving this matter. Please assist me in obtaining a reasonable resolution. I plan to file a formal greavance with higher education as well if I am unable to get satisfactory resolution. Thanks

  Business Response

  Date: 11/07/2022

  *************************** signed the attached program disclosure on July 7, 2021, showing she acknowledged that she would need to be her own best advocate for her clinical placement. She would also be responsible for identifying potential clinical sites and preceptors appropriate for her clinical courses. She signed that she understand that the clinical placement team would provide support and assistance to her in facilitation of my clinical experiences. The clinical team is not responsible for placing her in a clinical site but would support and assist her. She was made aware of this before she began her program. It has not changed.

  The ******* program has strict standards and regulations it must follow in order to legally and educationally protect students, faculty, and the University. These standards will not be compromised or waived for any reason. The University and the clinical site must both agree. If they do not, students will not be permitted to work in those sites to complete their degree. Unfortunately, *************************** and the clinical placement team have not been able to find an acceptable clinical site for her at this time.
  

  We regret that this has been a difficult and frustrating process for ***************************; however, the ****** of ******* and its clinical placement team are doing the best they can to assist her. We understand that *************************** is not happy with the process but there will be no short-cuts or exceptions made in order to rush the process. We will not risk putting her, the clinical site, and the University in jeopardy. The **** and the clinical placement team have explained this to ***************************. She claimed she understood. We regret *************************** refuses to accept this answer and that her graduation is delayed but, in her best interest, this answer cannot and will not change. 

  Regards,

   

  ***************************

  Student Relations

   

   

   

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Graduate student. I was defrauded by purdue global. Made promises of academic support that was never realized and after spending close to 30 thousand dollars in courses, I am not able to graduate due to missing inpatient practicum hrs.. I have exhausted every resources available to me. The school made promises of helping students find placements, I was never never given much help in that department. Numerous letters from myself begging for help or resources went without satisfactory resolution. I have even asked the school to work with me in reaching an alternative solution to fulfill this lat step.

  Business Response

  Date: 11/03/2022

  Thank you for forwarding ***************************** complaint to ******* Relations. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully. 
  
  In ***************************** complaint, she states she has been defrauded by Purdue Global. She feels Purdue Global has prevented her from participating her clinical because they refuse to approve any of the sites she suggested to them. She claims the University has failed to assist her. 
  
  I researched ***************************** complaint and found that when she enrolled in the Psychiatric Mental Health Nurse Practitioner Postgraduate Certificate, she signed a program disclosure that states the following:
  
  I understand that these programs require several hundred hours of clinical experience.  I understand that I will be my own best advocate for my clinical placement and am responsible for identifying potential clinical sites and preceptors appropriate for my clinical courses. I understand that the clinical placement team will provide support and assistance to me in facilitation of my clinical experiences.   
  
  The program disclosure is attached. 
  
  *************************** is required to complete 40 clinical hours in an inpatient setting as part of her clinical requirements. This is stated in the handbook and reminders have been shared with her as well. This clinical experience is required under the program's curriculum and is important for preparation for her advanced practice nurse practitioner role. It is, therefore, not a part of the curriculum that can be waived. She had a potential inpatient site, but the University was not able to complete an affiliation agreement with the site. We have no control over whether or not a site will agree to the terms in the affiliation agreement. 
  
  To protect the student, the University, and the clinical site, signed affiliation agreements are required by the Universitys legal department. If a site refuses to sign the agreement, the University will not risk allowing students to attend training there. This is in the best interest of all parties involved. 
  
  We regret that this is a difficult and often lengthy process, and that *************************** is upset; however, this a necessary process that must be followed. There are no exceptions to this policy. The University only wants what is best for all parties involved. We cannot force any site to work with our students nor can we change our requirements for site approvals.
  
  We understand that this is not the answer *************************** wished to receive. It is the only one we can offer. All complaints filed regarding this concern will be met with the same answer. 
  
  It appears that, at this time, *************************** has found another location. The University is working with her on getting the affiliation agreement signed. We cannot make any guarantee that this will work out, but we will keep trying to help her.

  Regards,

   

   

  ***************************

  ******* Relations