Business Profile

Colleges and Universities

Purdue University Global

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Complaints

This profile includes complaints for Purdue University Global's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

33 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I withdrew from Purdue Global University after being withdrawn from a course that I still participated in. However, Purdue policy does not recognize participation in certain class activities. I finished the class term and emailed my student advisor and informed her my disenrollment on 21 Feb 2023. I received a call from a collections company six months later explaining that I had an outstanding debt to Purdue. I never received an invoice or any form of notification of an owed debt to the school and was sent straight to collections. I called the school to understand the problem and they had history of sending an invoice to me either. They offered to allow me to pay it in full directly to them after they have already sent it to collections without my knowledge. Only when I voiced concerns of this sounding sketchy did they offer to resolve the issue at a discounted rate today only. The worst part, after exploring other school options for my degree path, most schools do not accept Purdue Global University credits for transfer. After reviewing some of the previous complaints, how can this business be trusted and accredited to give students a higher education? I am trying to use my VA benefits to gain a degree to better my family's life and businesses like this hypocritically preach about integrity, but fail to display it themselves trying to hinder the process. They only wanted to admit wrong doing when I mentioned trying to seek legal counsel. I will never do business here again and hope to deter any future students from attending here as well.
Business Response
Date: 08/17/2023
We are working directly with the student. His balance will be forgiven.
Customer Answer
Date: 08/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No one reached out to me to try to resolve this issue nor have I receive any payment returned since this compliant was filed.

Regards,

*************************
Business Response
Date: 08/22/2023
We are working directly with **************. We apologized for the error the University made an error on **************' account. We will refund the $100.00 he paid to clear his account. His account in collections is now cleared and all holds have been removed.
Customer Answer
Date: 08/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have already paid the debt off when I initially called regarding the issue with not notifying me about an outstanding balance prior to being sent to collections. My debt with not forgiven or waived. The business has merely submitted a form showing I paid off my balance after the fact that I had to chase this bill down in order to protect my credit rating.

Regards,

*************************
Initial Complaint
Date:07/23/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a student in the rn to bsn program. I went out of state for family situation and was unable to log in. I did not miss any deadlines. Without contact from purdue's staff, I was dropped from all of my classes. The only communication I received from purdue is that "Our records indicate you are no longer enrolled at least half-time at Purdue Global and need to complete your federal (Title IV) student loan exit counseling." I emailed my advisor and received notification from Gmail that the email did not go through. I have contacted purdue and was notified that they would respond in 5 business days. Due to having less than 6 credits this will impact my education career. I would like IMMEDIATE contact by the school so that I have can complete the semester I ALREADY PAID FOR.
Business Response
Date: 07/24/2023
We responded to *******************

******************,

I regret to hear that you have not had a good experience over the past 2 semesters. Unfortunately, you were withdrawn from 21 consecutive days of non-attendance per the University's attendance policy. See below:

Withdrawal Due to Nonattendance

Attendance has important effects on your enrollment status at the University:

If you do not log attendance in any of your classes for 21 consecutive calendar days (excluding scheduled breaks), you will be administratively withdrawn from your program.

**************************************************************************************************************************

There are no exceptions to this policy. If you have not particatipated in 21 days, we have no option but to withdraw you.

The expectation is that you will be active in your course(s) each week.

Your official attendance record will update when you submit coursework, like an assignment, a discussion board post, a quiz, or other graded activity in *************** ******************* System (LMS). In-person lab hours recorded by faculty will also update your attendance record. Other activities, like reading course material or viewing a seminar, will not update your attendance record. This is an important consideration as sustained nonattendance has negative implications both in terms of your learning and overall course performance. It may also result in withdrawal and other actions.

************************************************************************************************************

If you wish to return, you will need to contact the ****** of ********* Students at **************.

Regards,

***************************
Student Relations
Customer Answer
Date: 07/24/2023
Hello, I have a **** GPA and graduated nursing school in multiple honor societies. The past 3 weeks I have been logging into the virtual learning section that is assigned by the teacher. I am a good student and am close to graduation. Purdue global has a 30% graduation rate and poor communication with students by advisors. Purdue global clearly is a for-profit institution that does not care about its students. This is an unsatisfactory response by the school. I will be transferring to a school with a higher graduation rate (ANY OTHER COLLEGE)
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

*********************************

Business Response
Date: 07/24/2023
We regret to hear that ****************** is disastisfied with the information she has received from Purdue Global. Unfortunately, the University's policies cannot be changed. While she may have logged into her classes, she did not perform activities that constitute attendance. When any student does not log attendance for 21 consecutive days, they must be withdrawn from the University. There is no exception to this policy.
She is welcome to return by working with the ****** of ********* Students. If she does not wish to return, we wish her the best in all her future academic endeavors.
Customer Answer
Date: 07/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
-As a student actively working on the assignments, I question why no advisor or teacher reached out prior to Purdue ceasing my enrollment. I paid for an entire semester, did not miss due dates, actively completed several credits this semester, maintained a **** GPA, and was 15 credits away from graduation. I signed into the classes and was working on the virtual learning. Purdue has a 30% graduation rate. I question the integrity of this institution based on the callousness their representatives have shown. Epitome of "for profit" school that does not care about their students.

Regards,

*********************************

Business Response
Date: 07/26/2023
This is the third response to ********************** complaint. She was correctly withdrawn according to the University's Attendance Policy. There is nothing more that can be said in response to her. She is welcome to work with the ****** of ********* Students to return to classes. If she does not wish to return, we wish her the best in all her future endeavors.

There will be no further responses to this complaint. We have given her the only answer she can be given.

Regards,

***************************
Student Relations.
Customer Answer
Date: 07/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in contact with other universities regarding transfer. None of the organizations accept Purdue Global's credits. I reached out to my advisor with Purdue whose email does not work. So, how long have I not had an advisor as a registered student? Purdue takes no responsibility but fails to acknowledge how unsupportive they are with their students. I only hope this complaint urges other potential students to avoid this poor organization due to such poor interactions with students.

Regards,

*********************************
Initial Complaint
Date:07/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My housing stipend should be refunded to me because I do not live in ******* and I attend Purdue University Global Online full time and they should not keep my housing stipend.
Business Response
Date: 07/20/2023
In ******************** complaint,she stated that her housing stipend should be refunded to her because she attends Purdue University Global Online full time and does not live in *******. She feels the University should not keep her housing stipend.

The ************************ of Purdue University Global spoke directly to Ms. ******* and explained that if she took 13 credits, she would have an out-of-pocket expense of $1,476.54. She was also informed that she must be enrolled for 6 or more credits to qualify for T4 loans. If she is registered for only 5 credits in her final term, she will have additional out-of-pocket.

She is aware of her out-of-pocket balance expenses and knows no housing stipend is owed to her.

***************************
Student Relations
Customer Answer
Date: 07/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

********* *******
Initial Complaint
Date:07/08/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am lodging a comprehensive complaint against Purdue University Global's executive leader nursing program.Below is a list of grievances I have encountered during the past year of this program:Incorrect Clinical Requirements Information:I received conflicting and inaccurate information regarding the number of clinical hours required for my program, which resulted in significant inconvenience and confusion. Despite reporting this discrepancy, no corrective action was taken.Delayed Assignment Grading:Throughout multiple courses, there were recurring instances of delayed grading, which hindered my ability to monitor my progress and effectively plan and manage my studies.Missing Syllabus and Unfair Grading:One of the most egregious issues I encountered was the repeated failure of my professor to provide a syllabus despite numerous requests.Arbitrary Clinical Hours Evaluation:A particularly distressing incident occurred during the fourth week of a five-week course when my professor unexpectedly claimed that I did not meet the required clinical hours due to not taking a lunch break during my shifts. There is no documented policy mandating lunch breaks, and the professor's arbitrary criticism further exemplified the program's inconsistency and lack of standardized practices.Unreasonable Withdrawal Policy and Miscommunication:During the first week of my clinical experience, I expressed my intention to withdraw from the program due to ongoing issues and a lack of clarity in policies. Despite my withdrawal, Purdue University Global is relentlessly pursuing payment for a semester I did not complete, totaling over $3,800.Lack of Effective Teaching and Irrelevant Assignments:The program's lack of effective teaching was disheartening and undermined the quality of education provided. Instead of receiving instructional guidance from professors, each class consisted of hundreds of pages of reading materials with minimal engagement or clarification.
Business Response
Date: 07/10/2023
************************** concerns have been addressed by the **** of the ****** of ******** We regret that our policies and procedures were not as ********************** wished; however, all policies and procedures were correctly followed. ********************** completed the term and passed his classes. He owes the tuition for the classes he attended.
We regret ********************** was dissastisfied with his experience at Purdue Global but he owes tuition for the classes he completed and successfully passed. This decision is final and will not change.
***************************
Student Relations

Customer Answer
Date: 07/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This course was not completed and I asked to be withdrawn the first week of this course. I have also attached multiple correspondence showing how multiple policies were not followed, and my request for assistance.

Regards,

*******************************

Business Response
Date: 07/13/2023
************************** tuition has been refunded or forgiven. He no longer has charges for the time he attended Purdue Global. His balance is zero.
Customer Answer
Date: 07/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*******************************
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to you regarding a concern that has recently come to light pertaining to my past attendance at your esteemed institution.Over a decade ago, I had the privilege of briefly attending courses at your university before unexpected circumstances required me to withdraw. Recently, in a bid to secure a better future for myself and my family, I made the decision to return to the world of academia and pursue an undergraduate degree.Upon initiating the application process, I learned that the release of my transcripts, which are critical for the admission process, has been hindered due to an outstanding balance of over $2000 linked to my previous enrollment.The existence of this balance was a surprise, as I had not been made aware of it until now, and it does not appear on my credit report. While I understand the financial obligations associated with attending a university, I am presently not in a position to settle this sum in its entirety.I am committed to addressing this issue responsibly. To demonstrate my commitment, I am ready to make a good faith payment towards the balance. However, I request your assistance and understanding in this matter by considering accepting a partial payment, which would significantly help me advance my future prospects.I fully acknowledge the necessity for financial obligations to be met, and I am not seeking a total waiver of this debt. What I am earnestly requesting is compassion and assistance in formulating a mutually agreeable repayment plan. This would enable me to procure my transcripts, continue with my future studies, and ultimately contribute positively to society.I am hopeful for your positive response and open to discussing any possible options that *** be available at your earliest convenience. Thank you for considering my request. I am confident that together we can arrive at a resolution that aligns with both your university's policies and my present financial circumstances.
Business Response
Date: 06/26/2023
We have been personally in contact with **************** and have let her know that her balance has been forgiven.
Customer Answer
Date: 06/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*****************************
Initial Complaint
Date:06/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a tuition deposit of $895 on May 17th 2023. Due to personal reasons I have to withdraw from the program which has not started yet. May 19th 2023 I call to let them know this and request a refund of my tuition deposit. I was told on the phone that I would receive the refund within ten business days. Well we are days away from that and I call for an update. I was told that my request was forwarded to the business department and there has been no activity on my request so they can try to follow up. If a student is withdrawing prior to the start of classes, and made a payment, they shouldnt be jumping through hoops for a refund. I havent even finished the process to sign up for classes so it isnt like I could start on June 7th even if I wanted to. Theres no reason for this and I absolutely will not attend this school after seeing their shady business practices.
Business Response
Date: 06/02/2023
Thank you for letting us know of the delay **************** in experiencing her refund. We apologize for the delay. The *************** has now processed her refund. She should see it back on her card next week. If she does not see it by the end of the week, she can contact me, ***************************, directly and I will follow up on the status for her. My email address is **********************************************************.
Regards,

***************************
Student Relations
Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The beginning of April 2021, my daughter was mauled by the neighbors dog. As a result, I failed the classes I took that semester with Purdue global. I stayed in school and they booked me for 3 classes instead of two. I passed them all. They say I owe them close to $1000 for the extra class even though I didn't do anything but attend the classes they scheduled for me. They are holding my 80 credits and official transcripts. Having already lost a son and now my daughter disfigured for life, I cannot afford for any of my life to be wasted. They have about 80 credits that I earned fair and square and refuse to give me my transcript. They can afford rent a cops who attacked students and can stuff freshmen in makeshift bunker style dorms to line their pockets, even offer FREE TUITION FOR referred students....but cannot return my credits to me??? I was on the deans list several times. I am a great student and want to become a neurosurgeon. Purdue is actively and gleefully standing in the way of that pursuit.
Business Response
Date: 04/20/2023
After reviewing *******'s concern and the term that the balance originated from, we will waive her balance from that term. We will communicate this directly with student.
Sincerely,

*******************************
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Copy of my email to the different departments:I would like a call please or at least an email to confirm a time to meet during your business hours. I would like to request am extension I believe I am only missing my liability insurance. I have to say Purdue has not been student friendly. I am having issues with FA and the registrar.The only person who has guided me has been *****. I'm already enrolled with this school, so no use in getting upset I need help I want to finish my degree I need guidance to complete what is needed from me to complete my clinical requirements. I have never been at a school where all you can do is email and pray someone is willing to help. Please please please I need help! I am pleaing for guidance and help to get through this degree plan. I am paying and deserve the help. This is not free and I have a right to have assistance. I need my DOB corrected by the registrar I submitted all the information that was asked of me and nothing has been done. This is delaying my FA funding. This matter has been going on for over a month. I call FA they say it's the registrar and to email them... done it several times. Now what? I need help assuring my clinical requirements are in place other than my liability insurance. I have a psychiatric acute hospital that is willing and able to host my clinical all I need is the paperwork.Who else can I email, call or anything to get help? BLUF No one calls back from the registrar office to correct my DOB which is kicking back my FA. I have called several times over a month each time with a new story ... send a copy of your ID I uploaded it, then you'll need to fill out a form, I filled it out, then we'll now we need 2 IDs. I sent 2 IDs 3 weeks later ... I get "the registrar hasn't updated it" when I ask how can I talk with them they tell me they do t have phone numbers to email them. I have emailed 3 times with no response. The clinical support staff do not have phone numbers they do not return
Business Response
Date: 03/07/2023
Good afternoon,

We have worked directly with ****************** regarding the issues within the Registrar and FA processes. The concerns ****************** has had regarding the ** has been resolved.

Sincerely,

*******************************
Initial Complaint
Date:01/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi my name is ********************************I am a student of Purdue global PMHNP program temporarily on a leave. I have a serious complaint against my advisor ******************************* who mishandled my account. I am on a leave but the charge of $790 for software and hardware was on my account and I tried to resolve it with ******* for months (literally months). This charge was for the next class that I havent taken at all. According to ******* some of the charges been cleared but I am unsure of exactly what is going on. He kept delaying removing the charge and today I find out my mortgage loan is not approved because this was sent to the ****************** and hurt my credit history. I am attaching one of his email about handling the charge and all emails for months looked like this that something was being handled by somebody else.Please help me handle this because I am hopeless at this point! Thank you so much in advance.*********, *******.
Business Response
Date: 02/02/2023
********************,
******* Relations received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully.
I apologize for the miscommunication over the hardware/software fee you were charged. I have received approval to have that fee forgiven. Please allow 3-5 business days for that process to be completed.
Thank you for allowing ******* Relations the opportunity to review your complaint.
Regards,

***************************
******* Relations
Initial Complaint
Date:11/10/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attended and graduated from ****** University and received my degree. I was informed in order to receive my official transcript, I had to contact Purdue University. After contacting Purdue, I was referred to Sunshine Collections. Neither Sunshine Collections nor Purdue can provide me with documentation as to why the balance is owed. The balance is over $2000 and no explanation as to why. Before ****** was transferred to Purdue the balance was zero. I need an explanation as to why I have to pay a collection agency who was willing to take a pay off when I never owed the school, I attended a balance.
Business Response
Date: 11/11/2022
**************** requested a Leave of Absence beginning on August 30, 2014, in the 1405D term (August 6, 2014-September 16, 2014. She returned on September 17, 2014, for the 1406D term.

Because she took the leave after the 1405D term started, she incurred tuition for the time she attended that term; therefore, a percentage of her loans had to be refunded. The refund left her owing a balance of $1618.75 to the University.

She returned on September 17, 2014, to complete the 1406D term.**************** emailed her advisor on November 13, 2014, stating that she was locked out of her 1407D term classes for the balance she owes. There are up to ************************************************************************** collections. *************** had been informed in 2014 and in the following years of the balance she owes. To date, she has not made any payments on the amount owed.

Policies have recently changed. Transcripts will now be released to students who have graduated and owe a balance to the University.The policy does not clear any balance owed. She will remain responsible for the balance she owes. It will remain with collections until paid.

She can, however, contact Parchment.com to request and pay for a copy of her transcript.

Thank you for allowing Student Relations the opportunity to review ****************** complaint.

Regards,

***************************
Student Relations

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Purdue University Global is NOT a BBB Accredited Business.