Reviews
This profile includes reviews for Everwise Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 28 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJoshai S
Date: 04/13/2025
1 starI cant seem to find any compliance officers of the bank. The collections department has no idea of what the term and conditions of what my contract. And refuses to let my pay my bills regarding my common law right to offset any debts.Review fromAmanda H
Date: 03/08/2025
1 starNever got my car title after paying my vehicle off I've called their main office several times even went into the ******************. Was told I will have to apply for a duplicate title how can you pay your car loan off and never get the title and be expected to pay more money to actually get a title. Was told that they sent it in the mail that have never received it.
Everwise Credit Union
Date: 03/12/2025
Thank you, ******, for taking the time to share your feedback. At Everwise, we deeply value our members' insights and are committed to addressing any concerns. We would greatly appreciate the opportunity to discuss your experience in more detail. If youre open to it, please email us at ************************************* with your preferred contact information, and a member of our team will reach out to you directly.Review fromJoy N
Date: 01/10/2025
5 stars***** ******* was very helpful helping me get my refinancing done. She is very sweet. From the *********** location. Thank you *** *.Review fromPaul S
Date: 11/09/2024
1 starThe customer service at this bank is terrible. All I needed was debit card activated. I spoke with *******, who had an attitude from the start, she did nothing. I called back after waiting three days. Mysteriously it was activated in minutes. No explanation on the delay, complained about service, nothing. They actually do not care, if they have your business or not.Review fromDavid m
Date: 07/26/2024
1 starGarbage of a place to do anything financial. Gave me every excuse In ye book why a couple of money orders takes so long to cash. Money orders are prepaid checks meaning they have been paid for already. Banks have no rights. Right are for people not financial Corporations. .really tho this credit union has The absolute worst ratings out of any financial Corporation you will find in the state and country. You need value your members other wise you're not going to be bank ruptReview fromTori C
Date: 05/30/2024
1 starTCU was wonderful. Everwise has been a nightmare. It was supposed to be a name and logo change, but it was much more. Employees are rude and lack empathy. This bank has changed in so many ways since becoming Everwise. **************** is horrible. My father was treated awful at the ************ or **** branch. Indianapolis branches have people working from home on a screen at drive thru that answer you as if they hate their job. My friends that I recommended TCU to years ago have had negative experiences after the "name change" as well. I'm not sure what happened but I can't wait to pay my loan off with everwise and leave. Reviewing so I can save someone from the disappointment of a so-called credit union that is not what it used to be.Review fromron d
Date: 04/19/2024
1 starRed Flags Everywhere, ********************* No Follow up. Attempted to open and account with ********************** and completed app online. Received call couple days later informing me i needed additional information to verify my address, explained that i just recently moved and gave them mail that i received in the last 30 days. Spoke with rep verbally who told me that 2nd docs image was not good and to resubmit. Uploaded docs 3 times for me to move on to questions i had to ask everything except Blood type its now been 4 days since i applied was told they had everything, and that account would be set up or i would be contacted. Had to follow back up myself in couple days thru chat, where Rep reaches out to that department and was told account would be set up and that it should take another 24 hours. No call back or update. Called again this time was told docs received was not valid that i sent 4 days ago after giving them all my info and answering questions to verify my identity for them to tell me docs are not valid. Requested to speak with Supervisor and or Management regarding conversation on a recorded line, No one has called me to this point just keep telling me someone will call be back this is day 8. I am over it, this place is horrible with customer service, the process itself, and following up with people that are unhappy. I would not recommend this place i see others with ********** issues as well.Review fromAlison A
Date: 03/05/2024
1 starMost unprofessional bank I have ever dealt with, period! They do not respect your time or money.Review fromMelissa D
Date: 01/23/2024
1 starMy account has been getting hacked over a period of time they have issued me different cards at different times but this time I went in to dispute some transactions they disputed 2 of them and 2 were pending the lady told me that they had to take my debit card and I couldnt get another debit card from that account. And she stated that if I come back after the 2 pending transaction cleared I could open a new account with a new debit card .Today when I went in to let them know the pending payments had cleared she stated I could open a new accounts but I cant get a debit card.so I stated the other lady told me if I closed that old account and open a new one I can get a new debit card .she was reading something in the computer and she said theres notes in here that says u cant even get another card at all .I was so ****** a credit union I been with for over 10 years would treat a loyal customer like this.This is not fair at all Im very ******. But thats there job to find out about this its not my fault. How are u penalizing people from there accounts getting hacked.Review fromBen R
Date: 01/20/2024
1 starRude customer service when I was speaking to a representative on the phone I was given the my number and then they told me that's too many for Teachers Credit Union I'm like wow not doing business with you anymore I'll go to PNC.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.