Business ProfileforThomasville Cabinets

My name is ***, I have purchased many Thomasville items, from household furniture to cabinets for a kitchen and now family room. I have consistently given Thomasville my business based on great product selection and exceptional customer service.My recent experience has shaken my faith in Thomasville products commitment to customer service. My wife and I started a full basement family room remodel in fall 2022. The following outlines our experience.We purchased Thomasville cabinets, which looked great on display and had the style/color we wanted. ***** and other ********** design specialists told us that countertops were a 3 to 4 week special order and install.We paid in full for the cabinets and other items on September 9th. Other items we purchased were flooring, floor leveler and various other project related materials.We had our contractor begin demolition of the entire basement on October 10th.All seemed to be going great, the cabinets arrived at the house on November 1st, which we was confirmed by the delivery company Expo.Expo brought the cabinets before lunch on a Tuesday. As the delivery was in process, my family watched a box of wall cabinets fall from the truck. Delivery men stacked boxes two high on the dolly, which was on the liftgate of the truck. The top box fell to the street below. The delivery man guy stacked it back on the dolly brought it in my garage. He told me to contact Thomasville for damage issues. Needless to say, that cabinet was damaged severely.I contacted Thomasville and spoke to Dxxx Wxxx in customer service, who implied that I was STUPID. Thomasville sent new cabinets, however the delay and having to adjust every cabinet cost time and money. Several screws that secure the doors broke off while being adjusted. I have attached pictures that show this damage.Our contractor completed the project. With the numerous mistakes, delays and adjustments, I had to pay him an additional $3,275.00.