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Business Profile

Grocery Store

The Kroger Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Visit Website(513) 782-3300Write a Review

About

Important information

  • Additional Info:
    In June 2018 Kroger sold its convenience store division to EG Retail, a British based company. Divisions sold include Kwik Shop, Loaf N Jug, Quick Stop, Tom Thumb and Turkey Hill. Kroger no longer handles complaints for these stores. Please click here to read the BBB Business Profile for EG America, EG Retail.
  • Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    State of Utah v. Walgreens, Smith's (Kroger), Rite-Aid

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.


    On June 28, 2022, the Utah Attorney General's office filed a lawsuit in the Third Judicial District Court in Salt Lake City, Utah alleging that "Smith’s/Kroger failed to report suspicious orders or otherwise control the supply of opioids flowing into Utah. The suit also claims Kroger knew that people were traveling long distances to see prescribers or fill prescriptions; prescriptions were filled for drug “cocktails” known for their misuse potentials, such as oxycodone and benzodiazepine; and customers were receiving multiple prescriptions and paying for them in cash. The suit says Kroger ignored these obvious red flags."

See all important business information

Overview

The Kroger Company

1930 E Main Street

Plainfield, IN 46168-1859

View Service AreaView Headquarters

BBB Accreditation & Rating

The Kroger Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Rating

Not Rated

Reasons for rating

  • The business is in the process of responding to previously closed complaints.
How are BBB ratings calculated?

About This Business

The Kroger Company in Cincinnati, OH offers groceries and other consumer goods in stores under 24 different trade names in 35 states.

Years in Business: 142

Business Details

Local BBB:
BBB Serving Central Indiana
BBB File Opened:
1/1/1949
Business Started:
1/1/1883
Alternate Names:
Harris Teeter
Loaf & Jug
Mariano's
Topvalco Inc
Roundy's
Copps
Pick 'n Save
Metro Market
Mariano's
Home Chef
Kroger Company
Kroger
Kroger Floral Delivery Ctr
Ralphs Grocery Store
City Market
Kings Soopers
Dillons
Smith's Food & Drug Stores
Fry's Food & Drug Stores
Quality Food Centers
Baker's
Owens
JayC Food Stores
Hilander
Pay Less Super Markets
Gerbes
Food4Less
Foods Co
Fred Meyer
Fry's Marketplace
Smith's Marketplace
Kroger Marketplace
Kroger Pharmacy
QFC
Baker's Plus
Related Businesses:
Fred Meyer Jewelers
Access Wireless
Chef's Choice Catering
Kroger Personal Finance, LLC
Business Management:
Mr. J. Michael Schlotman, Executive Vice President/CFO
Mr. Paul W. Heldman, Executive VP/Secretary/General Counsel
Mr. Fred Morganthal, Executive Vice President, Retail Operations
Mr. Chris Hjelm, Executive Vice President/Chief Information Officer
Mr. Mike Donnelly, Executive Vice President, Merchandising
Ms. Sukanya Madlinger, Senior Vice President, Retail Divisions
Ann Reed, Division President
Ronald Sargent, Interim CEO

Additional Contact Information

Principal Contacts
Ronald Sargent, Interim CEO
Fax numbers
Primary Fax: (513) 782-3359
Additional Phone Numbers
Other Phone: (513) 451-7200
Other Phone: (513) 422-3393
Other Phone: (513) 381-4013
Other Phone: (513) 753-1333
Other Phone: (859) 363-9101
Other Phone: (513) 367-2100
Other Phone: (513) 339-6630
Other Phone: (740) 286-5017
Other Phone: (513) 793-1693
Other Phone: (513) 868-1110
Other Phone: (513) 777-7381
Other Phone: (513) 475-5775
Other Phone: (513) 528-6120
Other Phone: (513) 398-8680
Other Phone: (740) 574-2171
Other Phone: (513) 782-3475
Other Phone: (513) 868-6578
Other Phone: (859) 431-1607
Other Phone: (513) 494-1774
Other Phone: (513) 741-9170
Other Phone: (859) 525-0391
Other Phone: (513) 722-2200
Other Phone: (513) 528-8900
Other Phone: (513) 887-8464
Other Phone: (513) 381-3495
Other Phone: (740) 886-5579
Other Phone: (937) 655-5727
Other Phone: (513) 733-4910
Other Phone: (513) 891-8844
Other Phone: (513) 759-7820
Other Phone: (513) 662-5600
Other Phone: (513) 727-7422
Other Phone: (513) 728-2700
Other Phone: (513) 385-1009
Other Phone: (513) 523-7323
Other Phone: (513) 353-0850
Other Phone: (513) 922-8194
Other Phone: (513) 271-1260
Other Phone: (513) 598-7520
Other Phone: (513) 248-1770
Other Phone: (513) 853-8540
Other Phone: (513) 932-7870
Other Phone: (513) 728-8650
Other Phone: (513) 631-2032
Other Phone: (513) 771-1801
Other Phone: (513) 887-8313
Other Phone: (513) 779-6684
Other Phone: (513) 683-4001
Other Phone: (513) 965-3640
Other Phone: (513) 791-7970
Other Phone: (513) 481-1210
Other Phone: (740) 886-7146
Other Phone: (740) 947-7738
Other Phone: (513) 762-1578
Other Phone: (513) 631-7884
Other Phone: (513) 281-4500
Other Phone: (513) 244-1760
Other Phone: (513) 677-9234
Other Phone: (513) 762-4000
Other Phone: (513) 860-4844
Other Phone: (513) 339-6600
Other Phone: (513) 922-8090
Other Phone: (514) 759-7820
Other Phone: (937) 829-2005
Other Phone: (859) 344-0222
Other Phone: (513) 860-5169
Other Phone: (859) 384-7930
Other Phone: (513) 742-9500
Other Phone: (513) 244-3600
Other Phone: (513) 598-7500
Other Phone: (513) 451-7050
Other Phone: (513) 574-5044
Other Phone: (859) 586-4450
Other Phone: (859) 781-8808
Other Phone: (513) 782-3328
Other Phone: (513) 423-7097
Other Phone: (513) 244-7712
Other Phone: (513) 793-6451
Other Phone: (513) 522-3200
Other Phone: (513) 719-2420
Other Phone: (513) 752-8479
Other Phone: (513) 741-9240
Other Phone: (859) 647-6117
Other Phone: (937) 655-5700
Other Phone: (513) 721-7285
Other Phone: (513) 423-5161
Other Phone: (740) 354-8621
Other Phone: (513) 722-7440
Other Phone: (513) 868-5440
Other Phone: (513) 728-8630
Other Phone: (513) 829-2005
Other Phone: (513) 674-5870
Other Phone: (513) 247-7740
Other Phone: (513) 367-2382
Other Phone: (514) 489-3100
Other Phone: (859) 655-0700
Other Phone: (513) 233-4400
Other Phone: (513) 868-5420
Other Phone: (740) 384-3900
Other Phone: (513) 231-7325
Other Phone: (513) 385-1563
Other Phone: (513) 677-3820
Other Phone: (513) 281-6190
Other Phone: (513) 489-6006
Other Phone: (859) 372-3460
Other Phone: (513) 777-4170
Other Phone: (513) 753-2920
Other Phone: (859) 817-7760
Other Phone: (859) 491-4210
Other Phone: (812) 537-4200
Other Phone: (513) 353-0860
Other Phone: (513) 229-5942
Other Phone: (513) 719-2401
Other Phone: (513) 229-5900
Other Phone: (513) 858-8200
Other Phone: (513) 244-3671
Other Phone: (859) 372-3480
Other Phone: (513) 528-1700
Other Phone: (513) 797-4900
Other Phone: (513) 523-2201
Other Phone: (513) 727-7440
Other Phone: (859) 572-4900
Other Phone: (937) 444-5005
Other Phone: (812) 537-5280
Other Phone: (513) 821-2230
Other Phone: (513) 681-7650
Other Phone: (513) 979-1803
Other Phone: (513) 271-9444
Other Phone: (513) 574-2810
Other Phone: (937) 383-0779
Other Phone: (513) 686-7900
Other Phone: (513) 697-4800
Additional Email Addresses
Complaint: Email this Business
Social Media

Additional Information

Refund and Exchange Policy

Return defective or unsatisfactory products, packaging and receipt to the nearest Kroger store for a replacement, refund, exchange, adjustment or credit to a Kroger gift card. Some exclusions apply.  Call 1-800-632-6900 for additional details or assistance.

As of July 2020 Kroger has modified their returns policy due to conditions arising from the COVID 19 pandemic.  The refund policy is Division specific to that location. The information is posted in the stores for the customer. Complete details are available at https://www.kroger.com/i/terms/return-policy.

Other Resources
Kentucky Pharmacy Board
2624 Research Park Drive, Suite 203
Lexington KY 40511
Phone Number: (859) 246-2820
Fax Number: (859) 246-2823
http://pharmacy.ky.gov/
[email protected]
Ohio State Board of Pharmacy
77 S High Street Room 1702
Columbus OH 43215
Phone Number: (614)466-4143
Fax Number: (614)752-4836
https://www.pharmacy.ohio.gov/
Business Categories
Grocery Store, Pharmacy, Baker, Photo Finishing

More Resources

BBB Reports On: Known Marketplace PracticesOverview of Ratings

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