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Business Profile

Used Books

Better World Books
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Better World Books's headquarters and its corporate-owned locations. To view all corporate locations, see

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Better World Books has 4 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about September 8th I purchased a book from them and paid through ******* After that, I received an email from them saying their supplier could not supply the book and they would refund me. My understanding is that I was buying a brand new book so I'm not quite sure why they would represent that they had the ability to sell that book if their supplier allegedly couldn't provide it. It doesn't make sense. They wasted my time and created a lot of hassle for me. Almost 2 months later after that they send me an email asking me if I received my book and wanting a review which I assume they wanted a positive one. It's like they don't understand what they're doing they're very incompetent and untrustworthy.

      Business Response

      Date: 10/25/2022

      Hello, 

      Thank you for bringing the cancelation issue with your most recent order to our attention!  In reviewing Order #********, order date 9/18/2022 we do see that we were notified by ******,  our new book supplier partner that the item was not going to be able to be fulfilled at this time and have since updated the availability through the listing at https://www.betterworldbooks.com/product/detail/Her-Majesty--a-Photographic-History-***********************

      New books items are fulfilled independently of Better World Books, for more information please see the order fulfillment information at https://www.betterworldbooks.com/go/shipping
      Unfortunately, we do not hold new book inventory directly in our warehouse to be able to review inventory availability at this time. 

      We can confirm that a full refund was issued via ****** Transaction ***************** in the amount of $55.28 USD upon receiving the notification from ****** on 9/19/2022. 
      We would like to take the time to apologize for the reviewing process and review possible options with our internal teams for automating the removal of follow-*** for canceled orders. Please note feedback is optional. 

      We appreciate your business and apologize for this negative experience. We would like to extend the following 25% off code towards your next purchase with us, please use ******** at checkout which extends to used and new book inventory. This offer expires on 12/31/2022. Please do let us know if there is anything else we can do further to support this order. We'd be happy to help! 

    Better World Books is BBB Accredited.

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