Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered several items from them and never recieved them. They were 3 months late and never gave an update as to why they were late. they simply gave me a store credit and do not allow me to pay for tax of shipping with the store credit. I have orederd different items had to pay the tax and shipping seprately and now they have not shipped those its a scam.

  Business Response

  Date: 07/18/2025

  I Im truly sorry for the repeated issues youve facednot receiving your items, the lack of updates, and the limitations around your store credit are all unacceptable. This isnt the experience we want for any of our customers. Well be reaching out to you directly to take full ownership of this and get it resolved as quickly and fairly as possible.Thanks!

  Customer Answer

  Date: 07/18/2025

   I am rejecting this response because:
  This is the exact response that the always give and then nothing is done about  it. Several weeks goes by then they cancel and instead of a refund I get store credit which I have to pay taxes on and a rather high shippping charge. They are making money off this. I still have not received my items. 
  
  

  Business Response

  Date: 07/18/2025

  Hi,

  We've reviewed your orders and want to confirm that separate emails have been sent with the current status updates for each item.  Thank you, and please let us know if we can help with anything else in the meantime!

  Customer Answer

  Date: 07/21/2025

   I am rejecting this response because:
  They said the they would be delivered in 1 to 3 days today is day four and still nothing. The tracking shows in transient. Nothing has been accomplished at all. 
  
  

  Business Response

  Date: 07/25/2025

  Hi,
  

  We're really sorry for the delay and the inconvenience this has caused. Since the package still hasnt arrived and we're now past the expected delivery window, Weve gone ahead and canceled the order. A full refund has been issuedno store credit involved.
  
  Thanks for your patience, and again, we apologize for the trouble.
  
  Regards,

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Touch of Modern would be properly titled "Touch of Theft". The company promptly took my money for the item I ordered on 12/2/24. I paid $**. I have repeatedly contacted the company requesting an update for the item I paid for only to receive sporadic messages and constant replies of "We (Touch of Modern) do not know where your product is". I have filed a complaint, requested a refund of my money, and asked for a simple credit. This was over two months ago and I have received no solution. I have filed a fraud case against the company with my financial institution.

  Business Response

  Date: 01/14/2025

  Hello,

  Thank you for reaching out. Were currently processing your request and working to resolve this promptly. Your case is a priority, and well update you as soon as we have more information.

  Best regards,

  Customer Answer

  Date: 01/14/2025

   I am rejecting this response because: Touch of Modern has not sent the item that I paid for AND they identified today, 1/14/25, that they will not be sending me the item I paid for.

  I am filing a dispute with my financial institution in attempt to regain the money I paid for this item. 
  
  

  
  

  Business Response

  Date: 01/16/2025

  Hello,
  
  We sincerely apologize for the inconvenience caused by this situation. Weve sent you an email with a few options to resolve this issueplease review it and let us know how youd like to proceed.
  
  Thank you for your patience, and were here if you have any questions.
  
  Regards,

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 13, 2024, I ordered 4 sets of Casamera towels. Each set was $89.99. The total (with shipping) for the 4 sets was $423.95. The towels were advertised on the Touch of Modern app. On the Touch of Modern app, the towels were advertised as "The Full Set," and were to include a washcloth, hand towel, and a bath towel. When the towels arrived on December 6, 2024, they included a hand towel, bath towel, and a bath sheet. No washcloth was included in the set. After the towels arrived, I did research on the brand. ******** does not produce a washcloth. I would not have ordered these towels if they were advertised correctly. I would not have ordered a set with a bath sheet, or a set without a washcloth. I contacted Touch of Modern on December 6, to complain of the false advertising and to request to return the 4 sets and to receive a full refund to my original form of payment. After multiple emails, including sending photos of the towels, Touch of Modern agreed to issue a paid return label and a refund to the payment method that was used on the order. I received this email on December 17, 2024. I responded on December 17, that I would like to return the items and receive a full refund to the original form of payment. I did not get a response to my email. I emailed Touch of Modern again on December 24, requesting the paid return label and the refund that was offer to me. I have not heard back from Touch of Modern. I attempted to call Touch of Modern at the phone number listed on their app under "Privacy." The phone number, **************, does not connect. It says that the call cannot be completed as dial, please try again. I want to return the 4 falsely advertised towel sets to Touch of Modern and receive a refund. I do not want a store credit.

  Business Response

  Date: 12/31/2024

  Hello,

  Were happy to process your return and refund as requested. Our team has been notified, and were working to expedite your case. We appreciate your patience and understanding. Please let us know if you have any other questions.
  

  Thank you,

  Customer Answer

  Date: 01/02/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:12/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello When I placed the order your site showed an error, which I thought the order didn't ********* you can see, this is a duplicate order.This a double order which I can not afford.I need to contact someone at the supervisor level.This was not my fault

  Business Response

  Date: 12/24/2024

  Hello,
  

  We completely understand your concerns and are here to assist. Weve escalated your concern to the corresponding department for review. Please know were treating this matter with priority and will provide an update as soon as possible. Thank you for your patience as we work to make this right!
  
  Best regards,

  Customer Answer

  Date: 12/24/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product on September 3. It still has not shipped. I have reached out several times and they have said they will issue a refund, however, now they will not respond to my messages.

  Business Response

  Date: 12/19/2024

  Hi,

  I apologize for the delay and lack of communication regarding your order. We've canceled it with the vendor and are now processing your refund. Youll receive an email confirmation once the refund is complete. Thank you for your patience, and let us know if you have any questions.
  

  Best regards,

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase October the 10 of a electric air pump then made another purchase October 31 of 2 performance pillows, the performance pillow order shows shipped but no tracking number included, the electric air pump shows delivered but on my order history it shows canceled, I have been trying to resolve this issue for 2 months now I have reached out to this company multiple times with a response of a week or two later with no details on my orders I just want to resolve this issue and get a full refund because this company can careless about my cercerns after my money was taken with no product and just a customer service headache

  Business Response

  Date: 12/09/2024

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and lack of clear communication regarding your orders. We completely understand your frustration and appreciate your patience as we work to resolve this matter.
  
  Weve escalated your case and sent an internal email to our team for a thorough review of your orders. We're actively looking into why your electric air pump shows as delivered despite being marked as canceled and the missing tracking information for your performance pillows.
  
  You can expect an update from us soon with options to resolve these issues, including a full refund if necessary. Rest assured, your concerns are being taken seriously, and were committed to making this right.
  
  Regards,

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 12, 2024 *** placed an order from Touch of Modern for about $53 (order# ***********). Products listed said that it would ship straight from manufacturer that was in ***** and would take 3-4 weeks. It has been 10 months and still havent received the item I paid for nor have received any response back from *** for my countless emails regarding this issue.

  Business Response

  Date: 12/06/2024

  Hello,
  

  We apologize for the delay in receiving your order and for the lack of responses to your emails. Weve escalated this internally and sent you an email with options to resolve the issue. Please check your inbox, and let us know if you need further assistance. Thank you for your patience as we work to make this right.
  

  Best regards,

  Customer Answer

  Date: 12/07/2024

   I am rejecting this response because:
  Ive waited a day thinking the message would arrive in my inbox. But there has been not any email in my inbox or spam folder from touch of modern like they say they have sent it. My email in ******************************
  
  

  Business Response

  Date: 12/09/2024

  Dear *******,

  After reviewing your account, it seems there was an incorrect email address on file, which caused the communication delay. We sincerely apologize for this oversight. Please rest assured that we have already initiated the cancellation and refund process for your order. Once this process is completed, we will send you an update with all the details.

  Thank you for your understanding and patience.

  Best regards,

• Initial Complaint

  Date:11/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: #O7314554760 Order Placed: September 02, 2024 I order a Chime Note X: AI-powered Voice *************** Translator x 1 for $99.99Qty: 1 Total with shipping $120.00 supposed to Ship In 2-3 weeks. Today is November 17th. I have contacted them 5btimes and all they say are experiencing longer than usual processing times and may take several days to respond to all inquiries. Please rest assured that we are working hard to get to you as quickly as possible. Then they tell me I can't cancel the order. It is almost 3 months past and no indication of the order. They say they are going to refund and then they drag it out with more questions. I have told them to refund 6 six times.

  Business Response

  Date: 11/18/2024

  Hello, 

  We have reviewed your order and the repeated requests for a refund. We apologize for the delays youve faced, as this is not the level of service we aim to provide. We are currently working on canceling your order and processing your refund. You can expect confirmation shortly, and the funds will be returned to your original payment method as quickly as possible.

  Should you have any further questions or concerns, please dont hesitate to reply to the internal email we sent you, and well be happy to assist.

  Thank you,

• Initial Complaint

  Date:10/31/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 27th, 2024 I placed Order Number: #*********** for Tripod Wheels including shipping, tax and "Shipping Shied" totaling; $99.55 and Order Number: #O3431433143 for a Tripod Standing Desk // PRO // Black including shipping, tax and "Shipping Shied" totaling; $339.45. On May 2nd, 2024 I received an Order Status Update email stating that my "Items being packaged by supplier" and that I should expect deliver on or prior to May 25, 2024.The products never shipped. I have been continually reaching out to Touch of Modern since seeking recompense. Finally after months of being blown off, ."******" on Aug 20, 2024, at 10:47AM via ********************************* wrote:Hi ***,Thank you for being so patient!We sincerely apologize for the inconvenience and distress this situation has caused you. In an effort to resolve this matter fairly, we would like to offer you a 20% store credit based on the value of your order, in addition to processing your full refund.We hope this gesture demonstrates our commitment to making things right.Please let us know if you have any further concerns, and thank you for your understanding.Regards,******"Touch of Modern only issued a refund of $74.99, NOT including tax, shipping nor Shipping Shield and only a 20% credit of $14.99 to my account. ********************** took $439 from me on April 27, 2024, prior to any product being delivered. Gave no indication or actual information about where the product was besides the Order Status Update email on May 2nd stating that my "Items being packaged by supplier". They sold me products, took my money, but did NOT deliver on any of it constituting; 1. Consumer Fraud: by intentionally deceiving me, resulting in financial loss.2. Theft by Deception: By obtaining money through false pretenses.3. Breach of Contract: because there was an agreement/contract for the sale and the seller failed to fulfill their part of the deal.I seek recompense, interest and damages..

  Business Response

  Date: 11/01/2024

  Hi ***,

   

  Im sorry you have this inconvenience, By checking both of the orders you have received the total refund for both and transaction to your card used American Express ****-****-****-1001 11/2028 have been processed, you have received the authorization for $339.45 due to Chargeback October 09, 2024 07:19 on the order O3431433143 and $99.55  August 27, 2024 16:20 for order O7980844417 giving a total of $439, lease check the information and amounts with AMEX as both were processed in time as per your request,

   

  Thanks in advance

  
  

  Customer Answer

  Date: 11/04/2024

  Pursuant to our agreement (below), I was to receive a full refund along with a 20% credit to my account. Despite this clear arrangement, from them, Touch of Modern continues to choose not to be honorable.  Because of which, I was consequently forced to initiate a dispute with **************** to reverse the original charges, which, following their investigation, were found to be fraudulent, a breach of contract and therefore duly refunded. Nevertheless, Touch of Modern has continually failed to rectify their noncompliance, including providing the agreed-upon credit of $87.80a minimal restitution for the inconvenience and damages they themselves caused. This ongoing disregard for our agreement exemplifies Touch of Moderns deceptive and fraudulent conduct, constituting a blatant breach of contract and unprofessionalism at every turn. They have had every opportunity to resolve this matter appropriately, yet continue to be deceptive and unethical in their practices toward customers.

   

  On Aug 20, 2024, at 10:47 AM, Touch of Modern <***********************************************************> wrote:
  ##- Please type your reply above this line -##
  Your request (#*******) has been updated. Please reply to this email:
  ****** (Touch of Modern ***************** Aug 20, 2024, 10:47 PDT
  Hi ***,
  Thank you for being so patient!
  We sincerely apologize for the inconvenience and distress this situation has caused you. In an effort to resolve this matter fairly, we would like to offer you a 20% store credit based on the value of your order, in addition to processing your full refund.We hope this gesture demonstrates our commitment to making things right.
  Please let us know if you have any further concerns, and thank you for your understanding.
  Regards,
  --Miguel 

  Business Response

  Date: 11/06/2024

  Hi, 

  Thank you for reaching out, and we apologize for the challenges you've encountered in this process. We understand your frustration and regret any inconvenience our delays have caused. Were pleased to confirm that the agreed-upon 20% store credit was applied to your account and is available for use on future orders. Please feel free to log in and verify the balance.

  If there are any further concerns, dont hesitate to let us knowwere here to help.
  

  Best regards,

  Customer Answer

  Date: 11/06/2024

   I am rejecting this response because:
  
  These are more lies.  I AM logged into my account and do not have the $87.80 credit. (See attached image).

  Please provide proof that you have resolved, without proof these are merely more lies.  

  Business Response

  Date: 11/07/2024

  Hello, 

  We have reviewed the agreement and have now applied the $87.80 store credit to your account, as promised. You should see this credit reflected in your account shortly, ready for use on your next purchase. We appreciate your understanding and value your continued engagement with us.

  Please dont hesitate to reach out if you need any further assistance.
  
  Warm regards,

  Customer Answer

  Date: 11/07/2024

  I have reviewed the response made by the business in reference to complaint ID ******** and acknowledge that they have, at last, provided the minimum satisfactory resolution, compelled by the undeniable proof of their wrongdoing.

   

   

• Initial Complaint

  Date:10/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6, I ordered three items from this company. I actually have a long history of ordering from them. The box I received *** had 2 of the 3 items in it. Tracking info stated all 3 items would be in the box the missing item is a ** ****** rookie card graded a 10 for condition, which is gem mint condition. I have sent them countless emails through their website and shopping app, and have not received a response. Also the phone number listed on ****** is the wrong number. Please help! Thank you.

  Business Response

  Date: 10/25/2024

  Hello,
  

  We're sorry for the trouble with your recent order. Weve sent an internal email to get your missing ** ****** rookie card issue resolved as quickly as possible. Rest assured, were committed to resolving this for you promptly.

  Regards,