Business Profile
Extended Warranty Contract Service Companies
Service Net part of AIG
Reviews
Customer Review Ratings
Average of 34 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJack C
Date: 04/27/2023
1 starJack C
Date: 04/27/2023
Never Never Never buy extended warranty with AIG. It's now almost a month and my washer has not been fixed. They came twice to try to fix my machine and I am now waiting 3 weeks for more parts. They are obviously lying to me about the diagnosis of the problem
Service Net part of AIG
Date: 05/04/2023
We have contacted this customer and resolved their complaint.Review fromElaine A
Date: 04/14/2023
1 starElaine A
Date: 04/14/2023
I bought a 3 year warranty from ********* for my refrigerator. The policy is administered by AIG Warranty Guard in Jefferson, IN. AIG uses F******* ********** in Miami--50 miles from me--- to service my refrigerator. I put the repair request in on 3/26. ******** ********* has rescheduled several times and now won't come out until 4/20--3 weeks after my repair request. I paid for a policy and was never told by AIG that I would have to wait so long for service. Last November, I also had to wait a long time. This policy is garbage if they cannot repair a refrigerator in a timely manner and they only depend on 1 repair company that is 50 miles away. I paid $513 for this policy and I get very delayed service which I was never told when I purchased the policy. This company should not be allowed to sell extended insurance service policies in Florida if they cannot service their claims in a timely manner--especially for a refrigerator. Apparently ******** ********* would rather service non warranted appliances because they probably make more money. I just want my refrigerator fixed in a timely manner.Service Net part of AIG
Date: 04/20/2023
We have contacted this customer and resolved their complaint.Review fromLynn L.
Date: 04/12/2023
1 starLynn L.
Date: 04/12/2023
I have to agree with the majority of complainants on this site regarding AIG. I have been bounced around to 13 various customer service people who offered me no satisfaction whatsoever . I was given many wrong email addresses initially or no info at all as to where to submit my BIG $44 warranty rebate info regarding the Labor only for a replacement capacitor in my HVAC system. I hired two different HVAC companies to substantiate that my A/C capacitor was about to die .I then had to have it replaced on 1/30/23. My attempts to even submit my information to AIG began on February 2, 2023, and dragged out after countless conversations and emails . Finally on April 10. I received an email saying that I was told on March 1 ? That my claim was denied via email which I have never received. However, the representative said she was re-submitting it again.! Why if it was already denied? Anything to drag it out more . I live in Florida, and it is vital that we have an air conditioner yet their reason for denying my claim was that the capacitor did not fail completely, even though it was clearly dying . I was told that the product Has to completely “die” before you could submit a warranty yet in their contract it only indicates “product failures” are covered. It’s obvious that this company uses semantics ignorance and many other ploys not to have to pay off their warranty claims and I feel they should be investigated.!Service Net part of AIG
Date: 04/19/2023
We have contacted this customer and resolved their complaint.Review fromBeate S
Date: 04/10/2023
1 starBeate S
Date: 04/10/2023
Like many others, super disappointed with AIG and will never ever purchase an extended warranty plan or any type of insurance through that company again. A waste of money and total scam as we still had to pay out of pocket only to discover that it was salvage after a month of working. We were told a Food Loss Reimbursement form would be emailed to us yet nothing was sent nor offered / mentioned of on the first run of it failing on us. Apparently we had 45 days to submit it as well which was never shared with us nor on the original contract listed. Best of luck to anyone with a warranty with AIG.Service Net part of AIG
Date: 04/13/2023
We have contacted this customer and resolved their complaint.Review fromSamuel W
Date: 03/23/2023
1 starSamuel W
Date: 03/23/2023
Have dragged this out almost a year and washer is still not fixed.Service Net part of AIG
Date: 03/28/2023
We have attempted to contact the customer to further discuss this matter; however, we have received no response to date. If the customer would like to discuss this matter please have him/her contact our office.Review fromrick S
Date: 03/21/2023
1 starrick S
Date: 03/21/2023
So far I am not impressed with the beginning process of my warranty with AIG. And now after reading all these bad reviews I am probably going to regret getting the warranty. If that is going to be the case and the end result is not good, I will indeed call and wright the BBB and light up social media about AIG in every way possible!!Service Net part of AIG
Date: 03/27/2023
We have attempted to contact the customer to further discuss this matter; however, we have received no response to date. If the customer would like to discuss this matter please have him/her contact our office.Review fromJulie W
Date: 02/15/2023
1 starJulie W
Date: 02/15/2023
This company is a scam. Trying to schedule a service call for the 5th breakage of the refrigerator. On the phone for hours. Nobody answers. This company should be shut down or better yet sued for fraud.Service Net part of AIG
Date: 02/22/2023
We have contacted this customer and resolved their complaint.Review fromTeetee T
Date: 02/03/2023
1 starTeetee T
Date: 02/03/2023
This company has poor customer service . The representative Jackie has no customer service etiquette. SHE was rude and said I will have to wait as well.as the repair company.She also stated I dont have a washer at the moment either that's not my issue. My washer has been serviced 6 times and they refused to give me a certificate for replacement . WAITING from 15 to 21 days for parts and hold time for an agent was between 45 min to an hour. THIS company represents a popular brand and the spectrum of representation is horrible. Once I decided to cancel the warranty the only thing that was stated by the manager that it was not recommended to cancel. Maytag Whirlpool if you have these people representing your billion dollar company I would rethink the contract.Service Net part of AIG
Date: 02/06/2023
We have attempted to contact the customer to further discuss this matter; however, we have received no response to date. If the customer would like to discuss this matter please have him/her contact our office.Teetee T
Date: 03/08/2023
This is a not true by far.I am the one that has reached out on several occasions and got the same response. We have to go through a process.This machine had been worked on over 7 times....since then I had to purchase a new one ..and i think that I should be reimbursed for the replacement of the unitReview fromTammy M.
Date: 01/31/2023
1 starI bought the extended warranty on my refrigerator and AIG says they do not have anybody in my area to service it. Why do you sell a product if you cannot honor it. I called the appliance store and he refused to deal with them. He said repairmen run when they hear extended warranty. I called another person and he won’t work with them either. I emailed and asked for a full refund for my warranty and she said I could only get a prorated refund which means hardly nothing. This is wrong on so many levels. I would give them a zero rating if I could. SCAM SCAM SCAMReview fromD. K.
Date: 01/27/2023
1 starD. K.
Date: 01/27/2023
I have a whirlpool refrigerator that started giving me trouble a year and a half after purchase. I did buy the extended warranty through the AIG US warranty division out of Jefferson Ville Indiana. My refrigerator was freezing inside the fridge. Local technician was called through this company they’ve been down here four or five times if not more and replaced many parts as recommended. I have a small leak in my Freon line hidden and therefore unrepairable. I have called aig many times and they just kick the can down the road their technician said they would never declare it a lemon my current contract runs out in May. They have replaced numerous parts still no declaration of unrepairable, in my opinion they never will do that. DO not purchase any extended warranty through AIG US warranty division. If you have a problem, serious problem, it will never be fixed. If you get in the mail any notification of extended warranty from this company tear it up, I’ll regret and never again will i use a third party company for warranty. Buy the warranty from the company you bought it from after that forget it.Service Net part of AIG
Date: 02/01/2023
We have contacted this customer and resolved their complaint.D. K.
Date: 02/28/2023
After almost 2 years and many trips for repairs they have agreed to give me a new refrigerator through the whirlpool cooperation technicians although they were the go between. I have finally been satisfied, but it took much longer than it should have. Use this company or not it’s up to you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.