Complaints

This profile includes complaints for Jasper Engines & Transmissions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jasper Engines & Transmissions has 12 locations, listed below.

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  Jasper Engines & Transmissions

  815 Wernsing Rd. Jasper, IN 47546

  
• 

  Jasper Engines & Transmissions

  6905 E 32nd St Indianapolis, IN 46226-6158

• 

  Jasper Engines & Transmissions

  3800 5th Ave W Ste 1 Hibbing, MN 55746-3752

• 

  Jasper Engines & Transmissions

  PO Box 650 Jasper, IN 47547-0650

  
• 

  Jasper Engines & Transmission

  5203 Renner Rd Columbus, OH 43228-9532

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/22 we took our Ford F350 to **** **** ****** in *******, MS to get repaired. Upon their inspection they believed the heads to be cracked. They were sent off and verified that they were both cracked. They immediately ordered 2 new heads from Jasper Engines. Upon receiving them they were installed and the truck was put back together. We were promised to have the truck back by end of day on 12/30/22. At 9:15pm that night we went up to the shop to find **** and ******* still trying to figure out why coolant and smoke was coming out of the engine. They had to replace multiple injectors due to them getting flooded out by coolant. They were diligently testing everything they could think of, knowing that everything was put back together correctly. These guys worked until almost 3am in the morning, only to not have a resolution! Jasper was contacted on Monday and they told them the cup was not properly seated and they needed to replace the cup. Mind you we were set to move on 1/2/23. I now had to purchase a UHaul and hire people to move us since my husband didn't have a truck to pull the trailer we were using to move. **** **** had to order a special tool to attempt to replace the cup that Jasper told them to replace. The tool came in 2 days later and broke when it was used. At this point they pulled the cab back off and started tearing it all back down. Only to find the brand new head from Jasper was CRACKED! This was seen with the bare eye, no scan needed. We then had to wait 2 more days for Jasper to send a new head. We were told that ***** was going to get us a rental vehicle so my husband could get to the new home. That never happened. Then we spoke with ***** the sales rep and were told we needed to be compensated as well but it was up to the warranty dept. At this point we spent $2696.08 on Jasper parts, we need 2 more oil changes at $250 each and had to pay $750 for moving that we shouldn't have had to do. Something needs to be done! VIN ending *********

  

  Business Response

  Date: 02/14/2023

  Warranty case ****** has been assigned to this matter. Two cylinder heads were purchased for this vehicle. The stated warranty of the heads is twelve months on the parts. There is no labor warranty. Jasper was informed of a coolant leak from the area of the injector cup of one of the heads on January third and a replacement cylinder head was delivered to the shop on January 5th. Jasper has met it's obligations as laid out in our written warranty. 

  Customer Answer

  Date: 02/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They caused a financial burden due to sending out faulty products causing coolant to get into the engine as well as us to not be able to move in the manor we intended to with our personal truck and trailer and family to carry all items.  They are financially liable for the cost of the moving truck, movers and 3 oil changes. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 02/16/2023

  The warranty for the purchased cylinder head is for the parts only. It does not cover incidental or consequential damages. The full warranty disclosure is available on our website and I have attached a copy for convenience. Unfortunately, we are unable to assist with your moving expenses. 

  Customer Answer

  Date: 02/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: All costs incurred where a direct result of your negligent employee and poor workmanship. Your salesman ***** and his supervisor have agreed that we are owed damages including covering the costs of 3 oil changes!
  
  
  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 02/22/2023

  Please provide the receipts for the oil changes. We will reimburse your cost on those since coolant contaminated the oil. 

  Customer Answer

  Date: 03/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, we still have 2 oil changes left to get. I can not provide those receipts until the time of service. The only other option is for them to pay them out ahead of time. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/19/23
  Paid for warranty replacement of a jasper transmission for my 2007 dodge ram 3500HD.
  The housing of the replacement transmission cracked and jasper sent a new transmission but are now refusing to reimburse me for the labor I paid saying that the crack in their transmission wasn't their fault. Nowhere does it state that. You buy these parts for the 36 month 100,000 mile warranty and you put 15,546 miles on it it breaks and they tell you to bad. I want my refund that's why I'm contacting bbb for help.

  

  Business Response

  Date: 01/30/2023

  Case number ****** has been assigned to this. Initially the labor claim was denied. In our analysis we found no cause for the cracked case. This leads to the conclusion that something on the vehicle led to the crack. We have agreed to cover the labor claim with the understanding that if it re-occurs there is likely another cause. If it re-occurs the transmission will need to be submitted for inspection in accordance with our warranty.

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2022, the motor on my 2012 Ford was irreparably damaged. I chose a provider I trusted to replace the motor with a "complete running engine from Jasper". The parts were all ordered from Jasper, as this was supposed to be a drop in replacement engine. The Jasper certified shop received and installed the engine by may 2022. The truck drove great until blowing out a fuel line in October 2022, a repair which Jasper did help cover part of the cost of, as their warranty only covers a certain hourly charge which is a joke to most diesel mechanics, but either way, they helped with about 60% of the cost. This was case number XXXXXX. ***** and **** assisted me this time. The truck drove great again, until blowing our more fuel lines on December 26, 2022. AAA towed the truck to the closest Ford dealership, who informed me of the high pressure fuel line rupture, and told me all of the fuel lines were missing a key part that keeps them attached. I contacted Jasper again about their warranty coverage, which they are denying at this time because now they tell me they didn't actually sell those lines to the installer and it's not their parts, a fact which the installer denies because he only buys that part from Jasper and it was a complete running engine, which according to Jasper's website includes the part in question. I asked for the receipts from ***** at Jasper to prove this and he told me they would only release them under subpoena. I contacted the installer to have him work with Jasper as well, they also denied him. I am now out over $1,500 in repairs and $500 in travel to retrieve the truck since Jasper is saying they never should have even covered the first repair, and they will not be covering this one, despite being the only source who could have provided the failing parts.

  

  Business Response

  Date: 01/25/2023

  Business Response
  I'm sorry for the confusion on this. We have explained that the engine purchased was not a "Running Complete" format. It was a "complete" format engine, this is sometime referred to as a "long block". The first repair was actually authorized by mistake. The line in question was not supplied or installed by Jasper Engines and the repair should not have been covered.
  
  The invoice is for the long block (prod. #XXXXXX), a turbo (Prod #XXXXXX), a fuel injection pump (prod # XXXXXX), and eight injectors (prod #'s XXXXXX, XXXXXX, XXXXXX, XXXXXX, XXXXXX, XXXXXX, XXXXXX, XXXXXX). We cannot share the purchase invoice with you as it does contain confidential information.
  
  I have a attached the 6.7 scorpion complete flyer. This explains what comes with the engine. I hope this brings further understanding.
  
  Consumer Response
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The service provider informed me that what he understood he purchased from Jasper was invoiced to him as a "running complete engine" and that is what I paid for, it was a $20,000+ purchase. He informed me that the engine did come with the high pressure fuel lines, and according to Ford during the most recent repair the fuel lines were missing all of the mounting brackets that hold them to fixed hard points on the engine, parts which Jasper disputes this engine ever having, and yet they are now installed in the engine, at my expense. Someone is lying to me about what was invoiced and what I was charged for during the repair process, hence my request for the invoices, the release of which was authorized by the purchasing shop. This is a continued effort to subvert the truth from either Jasper or the repair shop or both. I salsa have reached out to the facilitator of this repair and he was shut down by Jasper just like I was. In short, this company does not stand behind their product and isn't even aware of what parts should be on their engine.
  
  Business Response
  This was not a "Running complete" format engine. If it was there would only be a production number for that engine. We have supplied you with the individual production numbers that were purchased. I'm sorry but your concerns are not with the purchased units.
  
  Consumer Response
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Installer of engine maintains that he purchased the "running complete" from Jasper. Alleges that they have changed their story on what was sold to him to avoid warranty coverage. Invoice I received from him as well as BOL indicates the same.
  
  Business Response
  This was not a "Running complete" format engine. If it was there would only be a production number for that engine. We have supplied you with the individual production numbers that were purchased. I'm sorry but your concerns are not with the purchased units

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Ordered/purchased a remanufactured Jasper motor for my 2005 Chevy Silverado through **** ******** Auto in December of 2021 for a purchase price of $12,685. **** ******** Auto installed the new motor on 4-4-22 my invoice ***** for **** ******** Auto was $16,555 including the price of the motor. I drove it home and everything seemed fine. Within 24hr my truck was not running right and was taken back to **** ******** where he put in remanufactured injectors paid additional labor. Picked up my truck within a few days it was blowing black smoke. **** ******** then advised me I would be better off taking it to the dealership. I then took my truck to ******* Chevy on 5-11-22 they diagnosed my truck would need all the injectors replaced. they replaced all the injectors with remanufactured injectors from Jasper against their advise they should have been replaced with brand new injectors. On 6-2-22 I paid $2,121.94 when I went to start my truck it wouldn't even turn over. After jump starting the battery it started, and still not running how it should. I have since reached out to **** ******** Auto, they have reached out to Jasper and they will not provide new parts. They will only provide remanufactured parts and I would still be paying out of pocket for labor.

  

  Business Response

  Date: 01/23/2023

  Business Response
  We have reached out and come to a resolution on this with the customer.
  
  Consumer Response
  My truck is currently at ***** Chevrolet undergoing a diagnostic inspection to pinpoint the exact problem to correct the motor malfunction. I would still like to keep this complaint open until the problem is resolved. As I believe Jasper is liable to correct and compensate my motor being fixed.
  
  **** *******
  XXX-XXX-XXXX
  ********@AOL.com
  
  Business Response
  That's fine. We are currently waiting for a quote from the customer.