Business ProfileforKitchen Craft Cabinets

In Dec 2022 we ordered cabinet doors. Expected delivery was 6-8 weeks due to Christmas season. During the final week of January I reached out to kitchen craft for updated delivery date. I was told there was no confirmed dates yet. Mid February was informed that the order would take another 6 weeks. surprisingly this is when I was also informed that only half order would be delivered mid March as both were not submitted when ordered. I reached out to the sales representative again to express my disappointment as we have a budget for the property renovation and considering the lengthy delays, we were over budget and loosing money. We inquired about cancelling the order for a refund or compensation for the delays in the form of a discount, we were informed both were not options. We have been forced to wait in limbo for the products to arrive. It came to my attention that *****, did not order the products on time because he forgot. Both the store manager and ***** have tried to cover this fact up. On March 10, half of the order was delivered. On March 13 & 14, technician in to install the cabinet doors. The technician, us and the sales representative quickly realized the doors were not the proper size and the order was incomplete and incorrect. several doors were too small and/or had gaps that were too wide. Per kitchen craft all the inaccuracies would be replaced and covered under warranty. However, it would be several more weeks before the product arrives. Another concerning point is that the second order will likely have the same issues as it was the same person who did the measurements. As of today, March 29, we are still waiting on the second order. *****, the sales representative, had informed me weeks ago that the order of expected this week with installation of the product on April 4th. I have emailed to confirm the dates since I have not heard back from the company, no response. I phoned today to confirm said dates, no one is able to confirm.