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Business Profile

Used Car Dealers

Royal Motors Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a car from royal motor two months later alternator gone AC not working batteries not working wiper not working tire gone.

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2011 *********** from Royal Motors Group on 10/25/203 for the amount of $4,524. They provided me with a 3 month warranty as I was little concerned with purchasing a car for the first time. I put $1,000 to hold the car as I was interested in the car after I did some research myself. I came back one week later to purchase the vehicle and the check engine light was on. I asked them about it and they specifically said that it was just a bad "O2 sensor" and in my research of the car, this was a common problem, so I just ensured that I was going to get a 3 month warranty with the car to cover my back. They agreed and I purchased the vehicle (They would not give my $1,000 back if I did not want to purchase). I drove it for one week and the car started to ride really rough. So, I got it to a dealership to fix the issue under warranty as it was with the engine. After speaking with the warranty company, they said they would not cover it as the dealership who sold the vehicle should have known about the issue. I contacted Royal Motors and they said they would not do anything as I bought it as is. There only solution was to take the car back to them and they would still charge me full price in order to fix the issue.

Royal Motors Group is NOT a BBB Accredited Business.

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