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Find a Location

Royal Motors Group has 1 locations, listed below.

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    Business ProfileforRoyal Motors Group

    Used Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4090 Lafayette Rd, Indianapolis, IN 46254
    BBB File Opened:
    2/9/2024
    Years in Business:
    1
    Business Started:
    8/24/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Royal Motors Group LLC
    Hours of Operation

    Primary

    M:
    10:00 AM - 7:00 PM
    T:
    10:00 AM - 7:00 PM
    W:
    10:00 AM - 7:00 PM
    Th:
    10:00 AM - 7:00 PM
    F:
    10:00 AM - 7:00 PM
    Sa:
    9:00 AM - 7:00 PM
    Su:
    Closed
    Business Management
    • Mr. Michael Gonzalez
    Contact Information

    Principal

    • Mr. Michael Gonzalez

    Customer Contact

    • Mr. Michael Gonzalez

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/09/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a 2011 *********** from Royal Motors Group on 10/25/203 for the amount of $4,524. They provided me with a 3 month warranty as I was little concerned with purchasing a car for the first time. I put $1,000 to hold the car as I was interested in the car after I did some research myself. I came back one week later to purchase the vehicle and the check engine light was on. I asked them about it and they specifically said that it was just a bad "O2 sensor" and in my research of the car, this was a common problem, so I just ensured that I was going to get a 3 month warranty with the car to cover my back. They agreed and I purchased the vehicle (They would not give my $1,000 back if I did not want to purchase). I drove it for one week and the car started to ride really rough. So, I got it to a dealership to fix the issue under warranty as it was with the engine. After speaking with the warranty company, they said they would not cover it as the dealership who sold the vehicle should have known about the issue. I contacted Royal Motors and they said they would not do anything as I bought it as is. There only solution was to take the car back to them and they would still charge me full price in order to fix the issue.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Central Indiana

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