Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my card ***** dollars and wont refund it even though I canceled the order. They never told me it was on refundable, Im on disability and cant afford to just give money away

  Business Response

  Date: 09/06/2024

  Her $49 will be refunded today & we apologize for this confusion.

  Thanks

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2024, I was lured by all allamericandish.com into switching from Directv to Dish with a promise of $300 gift card and if I also switch to Spectrum internet at the same time that I switch to Dish, I get an additional $200 gift card. So I called the phone no in their website and switched from Directv to Dish and also switched to Spectrum internet at the same time on March 28, 2024. I called Dish to follow up my $300 gift card and they said the promo has not been uploaded to my account and when I asked about the $200 gift card I was promised to switch to Dish and Spectrum internet at the same time, they said the third party which is allamericandish.com did not load the promos. I was promised over the phone by the agent who signed me up that I will get a total of $500 in gift card and I have not received any. This is fraud!

  Business Response

  Date: 04/29/2024

  Dear BBB-

  Unfortunately, this individual never did order from All American Dish.  This individual did call us on 3/28/24 & spoke with an agent for 9 minutes, but never did complete a sale.  Called back a second time on 3/28 & spoke with an agent for 2 minutes.

  Individual asked if All American Dish was the same as DISH & agent informed the individual we are an authorized retailer of DISH & individual stated she would contact DISH directly to order.

  All American Dish can not fulfill a gift card promotion for an individual who never did order from us.

  Respectfully-

  All American Dish

   

• Initial Complaint

  Date:04/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business offered $600 gift card to switch from direct tv. The manager played the voice recording that clearly stated that they were giving me $600 and they said that they couldnt honor because it was only $300 from dish and $100 from them. This wasnt stated and all they did was apologize. I may not have switched. Roped me into a contract under false preterms. Not good business

  Business Response

  Date: 04/03/2024

  Dear ********-

  I am sorry you felt mislead.  All of our terms pertaining to the Gift Card are very well spelled out in the terms & conditions, and actually spelled out clearly on the Gift Card itself....please see attached.

  Again, I am sorry you miss-understood.

  Respectfully-

  All American Dish

   

  Customer Answer

  Date: 04/04/2024

  Thanks for the response-I dont think I was misled, I truly was misled. The recording stated that I qualified for the $600 and it shouldnt be the customers responsibility to know a disclaimer needs to be read to them to receive what was honored. If anyone listens to that recording they would know that the customer is right here and should in fact be made whole. The disclaimer was read in the dish gift card which in fact was the right amount and honored by the company, but not from all American dish that didnt give me a disclaimer and didnt pay $300 which was promised and only paid out $100. Which I am still waiting on. 
  Please send the recording to the better business bureau as this is documentation that should be also shared. 
  

  Customer Answer

  Date: 04/04/2024

  Sorry! My previous response was to the company and I realized it should have been to the BBB. The company admitted wrong doing in the reps ****** as they told me they would address the issue with them and they will be coached. They never mentioned that there was any wrong doing in their ****** in their response. There is a recording of our conversation if you are able to retrieve it from them. Others should know that this company could be misleading and have you sign up for a contract thinking your getting $600 instead of $400 and that its not clear that its them and dish paying out 2 different offers. Thank you for trying to resolve or at least understanding the complaint.

  Customer Answer

  Date: 04/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Sorry! My previous response was to the company and I realized it should have been to the BBB. The company admitted wrong doing in the reps ****** as they told me they would address the issue with them and they will be coached. They never mentioned that there was any wrong doing in their ****** in their response. There is a recording of our conversation if you are able to retrieve it from them. Others should know that this company could be misleading and have you sign up for a contract thinking your getting $600 instead of $400 and that its not clear that its them and dish paying out 2 different offers. Thank you for trying to resolve or at least understanding the complaint.
  
  Regards,
  
  *************************
  

  Business Response

  Date: 04/11/2024

  Dear ********-

  Upon further review, I did discover that our Agent did not properly disclose the Terms & Conditions upon how a consumer qualifies for the additional $300 from All American Dish.  He read the terms on how you would receive the $300 from DISH Network upon qualification & their Terms & Conditions, but failed to disclose the Terms & Conditions from All American Dish for the additional $300.

  While our Agent failed in properly disclosing the Terms & Conditions on behalf of the additional $300, I have went ahead & authorized for you to receive the additional $300 from All American Dish.

  You will be receiving an email from ***************** Group to your email provided during the sales call ****************************** & the instructions on how to activate your $300 in gift cards.  This process could take up to 7 - 10 business days.

  I apologize for putting you through this process & hope this satisfies your request from All American Dish.

  Respectfully-

  ***

   

   

   

   

  Customer Answer

  Date: 04/17/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

  Customer Answer

  Date: 06/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  21523241 Original complaint-filed this compliant and the business apologized and promised to honor the amount of gift card promised. I still havent received the gift card and the gift card company said it was for $100 which should have been $300 + the $100. Im ok waiting but for the right amount promised. I will continue to file complaints until this is resolved. Thanks for assisting better business bureau.
  
  Regards,
  
  *************************

  
  

  Business Response

  Date: 06/26/2024

  Hello-

  My assistant just called our fulfillment center who issues the cards & for full transparency, here is the exact communication....

  "xxxx is going to reach out to the customer to provide her with two additional claim codes for the card-rebate forms, so she is able to claim her cards.  It was an error in the system as to why she only received one claim code in her email.  Not sure if you would like to give her my direct line ************ or email for communication purposes in dealing with xxxx instead of continuing to file a claim with the BBB."

  Please have her call my assistant at the # above for further instructions if needed.

  Thanks-

  All American Dish

   

   

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lured into a deceiving offer that was plausibly more valuable than it actually was. It said a value of up to $600 was available on a gift card that was promised if service was purchased. But if you read it, the *** offer available was only a *** of $300. They combined individual offers to insinuate more money was available than actually was ever intended to be offered.

  Business Response

  Date: 01/26/2024

  **********-

  I am sorry you feel the way you do.

  Unfortunately, in the picture you provided to the BBB, it left off the part that clearly states on all of our marketing, the words "Up to" & the words "Full Terms Apply".

  In the "Terms", it clearly states how to achieve the full $600 gift card.

  I hope this helps your understanding.

  Respectfully-

  All American Dish

   

   

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Their response is invalid you can only achieve *** of $500 or $400 but only by combining the switching from directv offer. Its a lie and manipulation. 
  
  Regards,
  
  *********************

  
  

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Amer dish took ***** out of my account for a processing fee. I didn't agree to even get the service I wanted to look around first to see if I could find a cheaper cable company before I locked it in with them . They refuse to give me my money back and I never received the service from them I called them back the same night to tell them I decided on another company

  Business Response

  Date: 12/28/2023

  Good Afternoon-

  After looking into this, I discovered the Sales Agent agreed to waive the Processing Fee of $49.99 & unfortunately, this did not happen.

  I just authorized this $49.99 to be refunded today, 12/28/23.  Sometimes, it can take a few days for the refund to show up in your account.

  I apologize for this inconvenience.

  Respectfully,

  ***

   

   

   

  Customer Answer

  Date: 01/07/2024

  I received my money back thank you so much for your help in this matter 

• Initial Complaint

  Date:03/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This formal complaint is to o?cially document and communicate the fact that I do not wish to do business with All American Dish, its a?liates, or subsidiaries now or in the future. Your company has began sending me unsolicited junk mail offering me discounts for your service. I am not interested in doing business with your company now or in the future. Please remove me from your mailing list permanently and immediately. I need a written con?rmation that you received this letter and that you will no longer send me mail or junk mail to my address on ?le or that is the subject of this formal complaint. In closing, I need this acknowledgement from your company within two weeks from the date of this formal complaint citing the date I was removed from your mailing list? If you fail to respect my wishes and or decide not to comply with my request. I will seek to resolve this matter with more formal proceedings.

  Business Response

  Date: 03/10/2023

  Hello ****************-

   

  I am sorry to hear you are receiving unsolicited emails, but our company does not send unsolicited email.  The only emails I am aware of that have been sent out over the last 2 weeks, were to customers who had a pending install & we were notifying them of delays with our installation network & the installation might be delayed.  Certainly nothing of any solicitation or offering of discounts.  In addition, I did not even see your name listed on those emails over the last 2 weeks.

   

  If you could please provide the solicitation you are referring to, I can look into it further.

   

  Sincerely-

  All American Dish

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  1.) It is unclear to me as of this message why you are stating emails.

  2.) Where did I state this was in regards to email in my initial complaint?

  3.) If you're unable to locate any mention of email then complete step 4.

  4.) Review the initial complaint again and then provide a *******/legitimate response.

  
  Regards,
  
  ***********************
  

  Business Response

  Date: 03/22/2023

  Sir-

  Please provide the piece of mail you are receiving that shows it was sent from All American Dish.  If you are referring to a flyer that is part of a pamphlet of multiple companies, then you will need to contact your US Postal Service & request they stop delivering that particular pamphlet to you.. To my knowledge, these pamphlets are delivered in bulk to certain area post offices & they deliver to their entire route.  If I have misunderstood, please advise.

   

   

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I appreciate your ability to redirect the issue first stating this complaint was about email and now its about multiple other companies sending me junk mail via USPS.

  Furthermore, this is not a court room or formal proceeding and I am not required to provide or upload evidence before or after the fact.

  At the end of the day, its a simple and basic question/task.

  1.) Do you have my name and or address as part of physical junk mail list?

  2.) If Yes or No to question 1., Please respond that I have been removed from your junk mail list and or that I have/will not be added to your physical junk mail list in the future.

  This is far from difficult and your cooperation to staying on task/involved in the reality of what is stated in the complaint is paramount.

  Regards,
  
  ***********************
  

• Initial Complaint

  Date:09/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father was an account holder for All American Dish. Since he passed away (Apr) I have been unable to reach All American Dish. The phone number on their website leads to ************ proper. Even the number Dish gave out *************) leads directly to a message every day at all times despite calling during the listed operation hours. There is no option to leave a VM either. This is unacceptable and they continue to charge a deceased man's account until there is no money left.

  Business Response

  Date: 09/19/2022

  ************-

  Thank you for bringing this to our attention.  As we just spoke on the phone and discussed all of the matters in question regarding the accounts that were on auto-pay, and I informed you of the account numbers, and phone numbers for the ************************* to cancel the accounts, as well as, receive a refund for the previous months.

  If you have any other questions or concerns, please contact me directly at ************.

  Sincerely,

  ***************************

  Office Manager

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for All American Dish in June 2022. At time of signup, the representative who was helping me (******** at ********************) completed my order and gave me the information on what it was that I ordered. I asked about the gift card promotion that was being offered at the time, just because I saw it somewhere on the site. She gave me some details about the gift card and told me I would be getting something in the mail regarding the gift card. At no point in the conversation was I told of the requirements to get the gift card (America's top 200, something called 'credit qualification', and a couple of other things) until I called All American Dish to inquire about the gift card. I called All American Dish on 9/1/22 and spoke to a **** who said he was the supervisor and some type of manager. He didnt seem to care about the issue and just told me I didnt qualify for the gift card because I didnt sign up with the America top 200 (which i would have if i had known) and that I didn't have the credit qualification (I guess that means I didnt have the required credit score). I feel like those are things that should have been disclosed at signup by the representatives completing our orders. Its like the company is intentionally left out the requirements of the gift card just so they can get the sale. After speaking to ********** went on the website and the disclaimer for the card is at the veeerrrryy bottom of the page, in small font so tiny you need a magnifying glass to read (see attachments). On top of that the service is cut off if not paid BEFORE the bill due date. I feel like the company misrepresented itself by leading me to believe I would get a gift card when I signed up. This should be illegal and its dishearting to be stuck in a 2 year contract with a dishonest company.

  Business Response

  Date: 09/02/2022

  **********************-
  

  I would like to apologize for any misinformation you may have received during your ordering process with All American Dish regarding the gift card.
  

  We will be happy to resolve this for you by sending you a $100 gift card.  You should receive instructions on how to proceed receiving your gift card in your email within one week.
  

  If you have any further questions, please feel free to reach out to our ********************* at ************.
  

  Sincerely-
  

  ***************************
  Office Manager

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me. I still have not received an explanation as to why my service is cut off if payment is not received BEFORE the due date. My last payment was due on 9/1/22 and I woke up at 6am that morning and my service was already disconnected for nonpayment. I did not have any past due balances and was not given a chance to make my payment on the due date before disconnecting.  To add insult to injury I was made to pay $30 for the 3 month free movie channels I canceled over 2 weeks prior because they had already added to the september bill. I don't understand. And asking a rep with the company 
  
  
  

  Regards,

  *********************************