Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          JackRabbit has 69 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileJackRabbit

            Retail Shoes
            Multi Location Business

            Contact Information

            3308 N Mitthoefer Rd

            Indianapolis, IN 46235-2332

            (317) 899-1022

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            JackRabbit provides sports and fitness apparel.

            Business Details

            This is a multi-location business.

            Find a Location

            JackRabbit has 69 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              3308 N Mitthoefer Rd, Indianapolis, IN 46235-2332
              BBB File Opened:
              3/27/2012
              Years in Business:
              12
              Business Started:
              7/25/2011
              Business Incorporated:
              7/25/2011
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • The Running Specialty Group Acquisition 1, LLC
              • Boulder Running Company
              • Bronxville Running Company
              • Rye Running Company
              • Striders
              • New Jersey Running Company
              • Georgetown Running Company
              • Texas Running Company
              • Run On
              • Garry Gribble's Running Sports
              • Greater Boston Running Company
              • Providence Running Company
              • Blue Mile
              • Indiana Running Company
              • Running Fit
              • The Running Spot
              • Richmond Road Runner
              • VA Runner
              • Raleigh Running Outfitters
              • Capital Run Walk
              • Connecticut Running Company
              Business Management
              • Ms. Wendy Hofstetter, Senior Vice President of Digital and Marketing
              • Mr. Bill Kirkendall, President
              • Mr. Tyler Sgro, Customer Contact
              Contact Information

              Principal

              • Ms. Wendy Hofstetter, Senior Vice President of Digital and Marketing
              • Mr. Bill Kirkendall, President
              • Mr. Tyler Sgro, Customer Contact

              Customer Contact

              • Mr. Tyler Sgro, Customer Contact
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/11/2021

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              Hello, sir. I am a *******, and I travel back and forth between ***** and ***************** all year round! I was shopping on jackrabbit online and received unfair treatment. Let me tell the truth briefly. I am the head of a running club in *****, and I am deeply supported by everyone. There are more than 100 people in our club. I bought all the running shoes they wear from jackrabbit! I did not seek personal gain from it! I am not a dealer! Its just that everyones English is very poor, so they wont buy running gear from jackrabbit! I work in ***** and ***************** all year round, and my English is pretty good! Let me help you buy! Jackrabbit gold membership reward, I have 700 dollars. Not used yet! However, jackrabbit's customer service helped me define it as a dealer and cleared my $700 to zero! ! I and everyone are very sad, everyone is accusing me of losing the 700 dollars that belongs to everyone! I asked jackrabbit customer service to return the ********************************** thank you.
              Read More
              Read 3 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Debra B

              06/07/2022

              I ordered shoes from this website in March of 2022 and Never received the shoes. I have sent Several emails and received one response in April asking for the order # and a message saying they would respond within 72 hours and then 2 weeks later after me emailing them again and again they responded saying because of the Covid-19 the transportation of goods will be slower than usual. Today is June 7, 2022 and the tracking shows the order is "expired" and I have not been receiving any responses to my emails. This Company is a Fraud...Do not waste your money or your time. NO STAR
              Read 3 More Customer Reviews

              Local BBB

              BBB Serving Central Indiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.