Complaints

This profile includes complaints for Rehab Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rehab Medical, Inc. has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rehab Medical, Inc.

  3750 Priority Way South Dr Ste 100 Indianapolis, IN 46240-3815

  
• 

  Rehab Medical

  385 Connell Rd Valdosta, GA 31602-1471

• 

  Rehab Medical of Cinti

  2860 Cooper Road Suite 200 Cincinnati, OH 45241

• 

  Rehab Medical

  1116 E Houston St Ste 102 San Antonio, TX 78205-2126

• 

  Rehab Medical, Inc.

  66 Industry Ct. Ste A Troy, OH 45373-2560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ********. I live in ***** ******I am wheelchair bound with ******************. The order was forwarded to Rehab Medical in ******. My experiences with Rehab Medical. The local number is **************. The corporate office is Rehab Medical, Their telephone number is 1(877) 813-0205Delivery of the wheelchair, in August 2022/23? i had it sent back the very same day. .It was not built correctly for ***** was too big, too wide. I had them take it back that day. At that point, I was assured if I took it back they would fix everything that needed adjusting. Through the years, there have been many adjustments. To no avail. I continued to try to return it. I was told It was too late to return it. I was told, it had to be returned within the 1st 5 days ( I DID THAT) Any and all adjustments continued to charge to my insurance provider. Overkill? That would have been unnecessary if they built it right the 1st time.Two?/three? years later, the wheelchair continues to in my guest room. it still doesn't work for me. I was I was talked as a second-class citizenCommunication, follow through & **************** is non existent .I need is a "Quantum , 2nd generation complex", electric wheelchair. I am currently using my previous owned Quantum chair. It's 7 years old.Things are getting worn out on it, armrest, cushion... Et cetera.****** ******************************* LINE **************

  

  Business Response

  Date: 07/25/2025

  Thanks for bringing this complaint to my attention. I have spoken with this customer on several occasions and stated that we have no records showing that she called within our return period asking for her equipment to be returned. I have spoken with this customer recently on 7-22 to advise that the her medical equipment was delivered and signed for in 2023. The customer believes that the incorrect equipment was delivered in 2023. I also advised her that the correct equipment was delivered based on her clinical diagnosis at the time. We have followed her doctors orders and insurance approved her equipment back in 2023 based on medical necessity. The customer is also aware that if she has any functional issues with the prescribed equipment that we will work with the manufacturer to resolve all issues. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The customer states that her wheelchair is in need of repair and she can&#**;t get the company to come out and make the repairs. The customer states the company was previously scheduled to come out on June 15th to make repairs to her wheelchair but never showed up. The customer states that her wheelchair is her only means of transportation and uses it to get to the store, etc. The customer asserts that the company is now telling her they will not be able to service her wheelchair until July 24th.

  

  Business Response

  Date: 07/25/2025

  Thanks for bringing this complaint to our attention. We have visited this customer recently to trouble shoot  the issues with her equipment. I have spoken with her and advised that we are working on expediting the ticket in process to repair her chair. She is happy with the resolution steps and is aware that I will be keeping her updated going forward. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Delayed Wheelchair Repair Rehab Medical (**********, ** Branch)Im writing on behalf of a friend who is experiencing serious delays in getting his electric wheelchair repaired by Rehab Medical, specifically through their **********, ** branch.Approximately three months ago, one of the wheels on his electric wheelchair broke. Since then, he has been in regular contact with Rehab Medical. Despite repeated promises to send a repair technician, no one came for nearly two months.When a technician finally did visit, they inspected the chair and said the necessary parts would arrive in about 10 days. That was over a month ago, and there has been no follow-up or communication from Rehab Medical since.This delay has had a significant impact on his health and quality of life. He is 80 years old, diabetic, overweight, and has had a leg amputated. While waiting on repairs, he has had to rely on a manual wheelchair, which lacks proper padding and is unsuitable for outdoor use. It is now causing pressure sores, adding to his medical concerns.We urge Rehab MedicalLouisville branch and corporateto take immediate action to resolve this issue and improve their responsiveness, especially when serving medically vulnerable customers who rely on this equipment for their daily needs.

  

  Business Response

  Date: 07/09/2025

  Thanks for bringing this customer's complaint to our attention. We do apologize for the inconvenience. I called the contact number on file for this customer several times and I have not gotten any success getting through or being able to leave a voicemail. I am not showing any alternate contact numbers . I also emailed this customer using the provided email address. I am awaiting a response.  At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  ***** Medical stated that they could not contact customer. 
  There could be an issue with my friend receiving a call, due to unreliable phone service and their disability.
  I had contacted ***** Medical an provided an alternate phone number.   I haven't received a call.
  The real problem isn't about receiving phone calls, but about a broken wheel chair that was broke for 3 mo.'s before a tech looked at the chair and the repair part not arriving. 
  I was informed that it was over 3 wks after tech checked the chair, before Rehab Medical sent the paper work to the insurance provider.  This was after the tech informed my friend that the part would be arriving in 10 days.
   
  
  Regards,
  
  *** *****
  

  

  Business Response

  Date: 07/21/2025

  Thanks for bringing this complaint to our attention. I have not received an alternate number for this customer. The contact number attached to this complaint is not a working number.  I have also emailed this customer and have received no email response. We will be more than happy to resolve this complaint if we can get the customer's first and last name in addition to a working contact number or email address. Once a valid contact number is received it will be our pleasure to resolve this complaint in a timely manner. Thanks. 

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner is dependent on an electric wheelchair from them for mobility. The wheelchair he has has broken down and does not work. They know of the problem and the issue can be resolved very quickly. It has been more than a month now to even get the repair process started. The chair needs a new cord. Rehab medical keeps changing their story on whether they can repair the chair or not stating that he is out of network due to insurance coverage. He has not been out of network before now. They received their thousands of dollars for the wheelchair and now when it needs to be repaired, he is suddenly out of network and they can do nothing. One day I am told that he is out of network and then the next day I am told that they made a mistake and that he actually is in network and a repair ticket will get started. When the repair ticket is started, I am told that he is now out of network again. I called the insurance company and was told that he is in network for this company. I believed they simply do not want to repair the wheelchair.

  Customer Answer

  Date: 07/07/2025

  This issue has been resolved now and they are scheduled to repair the wheelchair next Monday, July 14, 2025. Thank you. 

  

  Business Response

  Date: 07/09/2025

  Thanks for bringing this complaint to our attention. We do apologize for the inconvenience.  I called this customer and left a voicemail for call back. Once contacted we will work towards and expedited solution. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. I was called on Monday morning and was told that the insurance is in network and the wheelchair repair is scheduled for Monday July 14. I understand that they need reimbursement for the work and equipment that they provide. It was just frustrating to get conflicting news regarding the insurance while I had someone in need of assistance. I could not get a definite answer from Rehab Medical one way or the other was the frustration. Otherwise, we have been very happy with working with Rehab Medical. Thank you. 
  
  
  

  Regards,

  ***** *******

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maintenance was required on durable medical goods (Motorized Wheelchair) Starting 4-19-2025.A s**** to hold the wheelchair arm in place is missing and requires replacement. There is no independent source for this part, it must be gotten from Rehab Medical.Was forced to go through doctor, insurance, and rehab medical for getting service. Delays on accepting doctors notice took a month. Delays on insurance took a couple more days, but all approvals were in place on 5-11-2025. As of 6-19-2025 the part has still not been shipped despite their systems saying it is authorized. Three attempts were made to have Humana and Rehab Medical talk to each other about who needs to take action, with no resolution to date.I want my mother to be able to use her wheelchair safely. Since she has no legs, it is a daily necessity.

  

  Business Response

  Date: 06/24/2025

  Thanks for notifying us of this complaint. I spoke with this customer and advised that the parts have been ordered to resolve all issues with this customer's chair. I will keep the customer updated on tracking information. The customer was happy with the resolution steps and is aware that I will keep him updated until this is resolved to his satisfaction. Thanks. 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power Chair Problem Im an 82-year-old woman with neuropathy in both legs and I cant walk independently. My power wheel was delivered to me on 2/20/2024 supposedly in working order. It started giving problems around 2/25 just short of a year. In the interim they sent 9 people to fix it, but it still is not working. Im get the run around (i.e I need new precipitation, they need the part paid for, then they will schedule an appointment to fix it). I still havent been given an appointment to have it in working condition. Please help me

  

  Business Response

  Date: 06/18/2025

  Thanks for bringing this complaint to our attention. We do apologize for the inconvenience. I called and left the customer a voicemail. We are currently working on expediting the ticket that is in process to repair the customer's chair. We will keep the customer updated every 2 days until this is resolved to her satisfaction. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.  

  Customer Answer

  Date: 06/18/2025

  I have given your all I was give...it went through ******** ans arrp  supplemental.I was covered with both

  Customer Answer

  Date: 06/18/2025

  i've sent these aready 

  . If you need anything else let me know. It al went through ******** and AARP Supplemental

   

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** ********
  

  

  Business Response

  Date: 06/24/2025

  Thanks for notifying us of this complaint. I spoke with this customer and advised that all parts are in and that our technician will be visiting her tomorrow to resolve all issues. The customer is happy with the resolution steps in place and is aware that I will follow up after her visit. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Consumer ******, called BBB, stating the parts that were replaced do NOT work. She said she has been dealing with this since February, and she has been more than patient. She wants a working chair and is requesting the manufacturer provide her with a new one as she believes this one is a "lemon."
  
  Regards,
  
  ****** ********

  
  

  

  Business Response

  Date: 07/03/2025

  Thanks for bringing this complaint to our attention. After our tech installed the parts the customer called stating that she is still having issues. The customer has been updated that she is scheduled for the tech to visit her and contact the Mfr. to have this issue resolved. She is aware that I will follow up after the visit to ensure that her chair has been repaired and thoroughly tested. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This *** company built a power chair for me. Its less than a month old. It is not the correct chair they did not give ***** correct cushion. I am now suffering, severe sores on my buttocks from the cushions they have given me. They have also rammed my door and it up when bringing the Chair inside my house they keep ignoring my calls, and they are not giving me what I was promised with this chair I cannot even the chair at this point. Im using my husbands chair. This is not going to be tolerated. I feel like this is fraud and I reported them to the attorney general. I want this chair fixed completely and I want a cushion that I was promised its horrible how disabled people are being treated

  

  Business Response

  Date: 06/23/2025

  Thanks for bringing this complaint to our attention. The customer has been visited by our ***, fit specialist.. We have a plan in place to resolve all fit issues. The customer is satisfied with the resolution plan. We will keep the customer updated going forward. At ********************** we are committed to resolving all issues in a timely manner. Thanks. 

  

  Business Response

  Date: 06/24/2025

  Thanks for notifying us of this complaint. We have visited this customer and are working to resolve all issues. The customer has been updated and is satisfied with the resolution steps in process. We will continue to keep her updated. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was supposed to supply me with a ultra lightweight wheelchair in which they did however I am a double bi-lateral amputee and the wheelchair had a lean to the back which is inappropriate for me and they were suppose to order the correct wheels with the correct forks and I never heard from them.

  

  Business Response

  Date: 06/12/2025

  Thanks for bringing this complaint to our attention. I called and left a voicemail for this customer to have this issue resolved in a timely manner. We do apologize for the delay. Once a return call is received we will move quickly to resolve all issues with your equipment. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother is a double amputee. He has been without his electric wheelchair for more than 3 weeks. I called this morning for an update on what was going on. They said the last note they had was from the third. I assume June 3rd. The note just said to follow up. They said someone would call me today but so far no one has. He need that chair to get around. It is taking along time with no movement !

  

  Business Response

  Date: 06/12/2025

  Thanks for bringing this complaint to our attention. I spoke with this customer and advised her that we are ordering the parts that are needed to repair the chair. She is happy with the resolution steps. I will keep this customer updated every step of the way until this is resolved to her satisfaction. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I am disappointed this order has been closed. I was out of town for a week with a family emergency and did access my email. 

  Rehab medical continuously orders the wrong parts! They worked on it today I assume ( since no-one called to verify they were coming). They still need to order more parts. 

  This is terrible! I hope you will reopen the case! 

  Sincerely, 

  ******** OLeary 

  
  
  Regards,
  
  ******** ******

  
  

  

  Business Response

  Date: 07/03/2025

  Thanks for bringing this complaint to our attention , I spoke with the customer and advised that we are doing everything in our power to get the equipment repaired. We are awaiting return paperwork from the customer's primary physician. The customer understood and is aware that I will keep her updated. We are not able to move forward without the prescription. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 07/07/2025

  The wheelchair is still not fixed. Rehab ordered the wrong parts again. The whole paperwork process had to be redone again, which takes more time. We are still waiting on the paperwork to be approved and then the part has to be ordered again. Hopefully they will order the correct part this time. Very disappointed that this is still not reconciled. Thank you.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The wheelchair is still not fixed. Rehab ordered the wrong parts again. The whole paperwork process had to be redone again, which takes more time. We are still waiting on the paperwork to be approved and then the part has to be ordered again. Hopefully they will order the correct part this time. Very disappointed that this is still not reconciled. Thank you.
  
  Regards,
  
  ******** ******

  
  

  

  Business Response

  Date: 07/09/2025

  Thanks for bringing this customer's complaint to our attention. I spoke with the customer and advised that we are still awaiting the physician's orders. She understands that we are doing everything in our power to expedite this process and that we can't move forward without the physician's paperwork. The customer will also reach out to the physician for assistance. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The complaint is still not satisfied. I am very busy and dont have the time to keep opening links etc. I tried to get an update today from rehab but as of right now 1:13 pm they have not returned my call. 

  Sad situation for my brother who just wants his chair. No chair since February 14th except maybe 3 days. Awful disappointment!

  Thank you! 

  
  
  Regards,
  
  ******** ******

  
  

  

  Business Response

  Date: 07/25/2025

  Thanks for bringing this complaint to my attention. I spoke with this customer and she is aware of the reason for the delay which is waiting for the prescription to be returned. The customer is aware that we can't move forward without the doctor's orders and insurance approval. I have been updating the customer every step of the way.  I have updated the customer that we have submitted to insurance and are awaiting approval.  At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have called several times trying to resolve this and the employee rudely talked over us actually hung up on us. Not acceptable! We have a right to speak to a supervisor and not hung up on. Rehab medical quoted a wheelchair to my 99 year old mother in law. They were paid the amount they asked for $662. They said the rest would be paid by insurance. Now they have sent a bill for $960.34. The insurance stated that they are out of network and never should have quoted that amount to her. Insurance said the full price of the chair was $3260.80. We were never told a total price for the chair from Rehab Medical. They just stated that my mother in laws portion due was the $660. We have no papers, it was all filled out online. None of the amounts calculate according to insurance. It's taking advantage of a 99 year old woman. During the phone call the woman insisted that we were told they were out of network on May 29th. We paid for the chair back in April and it was delivered April 29th, we were not notified that it was out of network until later. We have offered to return the chair and they said no. I'm also reporting this to the ************************ in ******** *******.

  

  Business Response

  Date: 06/05/2025

  Thanks for bringing this customer's complaint to our attention. I spoke with this customer and apologized for the inconvenience. We are working on expediting a speedy resolution The customer has been advised to ignore the charges. She is happy with our resolution steps. At Rehab Medical we are committed to resolving issues in a timely manner. Thanks. 

  Customer Answer

  Date: 06/24/2025

  Still being hassled for money from Rehab Medical after I was told the bill would be cleared. I wasn't closing the case yet because I thought this might happen. I wanted to wait and see if it really happened. He said they would come over and attempt a redelivery and that we needed to sign the new order. No one showed, no one called until now still wanting the money. Still no itemized bill or invoice. Nothing showing the breakdown of insurance payment.

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Still being hassled for money from Rehab Medical after I was told the bill would be cleared. I wasn't closing the case yet because I thought this might happen. I wanted to wait and see if it really happened. He said they would come over and attempt a redelivery and that we needed to sign the new order. No one showed, no one called until now still wanting the money. Still no itemized bill or invoice. Nothing showing the breakdown of insurance payment.
  
  Regards,
  
  ***** ******

  
  

  

  Business Response

  Date: 06/27/2025

  Thanks for notifying us of this customer's complaint. I spoke with this customer and apologized for the communication error. She has been contacted by our billing department and is scheduled for re delivery today to start over the billing process. The customer has been advised to ignore her current bill as the new billing steps are in process. She was happy with the call from our billing department and is looking forward to our visit today. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.