Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called and called and called me on a daily and almost monthly basis, until I gave them a chance. The deal was to provide them with ****** and they would add 250 to make it 1000$ worth of credits towards leads. After signing up with them, passing background checks and reference checks we began receiving "so called leads" that consistently lead no where. Dead phone numbers, customers that do not respond to calls, texts, or emails...... charging us for those "so called leads in amlu to of 37 - 60$ a lead. After hours of arguing over the phone with them, we are told they can not give us our money back because it's a "so called, valid lead". They will not tell us service providers where these leads are coming from, they will not give us the customers numbers, we are forced to route our conversations through their system. Some clients immediately respond and say they have it taken care of within 3 min of submitting a lead..... this all feels very deceptive and tailored to them making money and not towards ** **** customers with clients...

  Business Response

  Date: 07/30/2025

  We genuinely understand how frustrating this experience has been, and we want ****** to know that we are here to help. Our goal at Angi is to support contractors and work together toward achieving success with our platform. We encourage ****** to reach out to our ************* team, who are available to discuss possible modifications or adjustments to their account that could better suit their business needs. We truly want to find a way to assist and address their concerns, and we are open to exploring options that can help them move forward.

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  This is the response that was sent to me in a previous email. Im not understanding why 2 other communications are telling me different things, including the response on the bbb complaint. 

   

   

  Hello ******,

  I am following up regarding the recent BBB complaint you filed. I sincerely apologize for any frustration this has caused. Our goal is to connect homeowners with providers to work together toward completing their projects successfully. I regret that your recent experience with the Angi Network did not meet your expectations, and I truly appreciate your feedback.

  To help resolve this issue, I have initiated the refund process of $750 to your account. You should receive the refund in the next ten to fifteen days. This email also serves as confirmation that your account has been fully canceled, with no remaining balance or future charges. Additionally, there has been no collection activity, and your account has been marked as Do Not Contact.

  Again, I apologize for how this situation escalated, but I am glad we could resolve it. If you have any further questions or concerns, please dont hesitate to reach out. I would also appreciate it if you could inform the BBB that your concerns have been addressed and resolved.

  Thank you,
  ***** *******
  

  Platform Integrity Specialist

  
  

  Regards,
  
  ****** ******

  
  

  Business Response

  Date: 07/30/2025

  As stated in the email we have since followed up with ****** and set expectation's of our next steps. He will be receiving a refund to hos account shortly, we ask if he has not received the refund in the next fifteen business days to follow up to the email they have been provided. 

  Customer Answer

  Date: 08/03/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. Refund has been recieved. 
  
  
  

  Regards,

  ****** ******

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently charged $287.99 for an annual renewal of my Angi Pro account, even though I have not used the service in months, have not received any value or leads, and the business has officially ceased operations. When I contacted Angi customer service to cancel and request a refund, I was informed that I had only three days after the billing date to cancel. Unfortunately, I was unaware of this narrow cancellation window and contacted them eight days after the charge posted.Despite explaining that the business is no longer operational and that I had no intention of renewing this service, Angi refused to cancel or refund the renewal fee. I believe this is an unreasonable and unfair practiceespecially given the lack of use, the closure of the business, and the short ***** period for cancellation.I am requesting that Angi:1.Cancel my account immediately;******* or refund the $289.99 renewal charge;3.Confirm that I will not be billed again in the future.I would appreciate Angi making a good faith exception in this case, given the circumstances.Sincerely,****** ****** Owner, ***************************

  Business Response

  Date: 07/25/2025

  ****** contacted us before filing the complaint on this platform. We reached out directly to review the account and informed them that we had sent a notification a month earlier about the upcoming charge, explaining that the annual membership fee would be billed. We also followed up with ****** to confirm that the account has been canceled and the membership waived. We wish ****** the best, and if there are any further questions or concerns, they are welcome to contact us directly.

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** ******

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angi's sales representative, Marry, called me repeatedlyabout ********************** to sign up for their service. During these calls, she clearly stated the service was on a monthly basis, which was the only reason I agreed to sign up.However, once I signed the contract, I discovered it was actually a year-long commitment, not monthly as I was told. This was never made clear upfront. When I tried to cancel, I was hit with a 35% cancellation fee, which was not disclosed honestly before signing.Despite my efforts to cancel, they continued to charge me$1,120 over 4 monthswith no value in return. Each time I asked to cancel, I was again reminded of the 35% early termination fee, which eventually was even more than the stated percentage. One charge was over $280 just for an early cancellation ****** total, I was charged $2,002 for absolutely nothing. I never received a single leadnot oneduring the entire time I was subscribed. The leads appear to be fake or AI-generated, and theres no real value being provided.This is a scam. I was misled, overcharged, and denied a fair cancellation. Im requesting a full refund and an investigation into Angis deceptive sales practices.

  Business Response

  Date: 07/24/2025

  We are sorry to hear that ***** has decided to part ways with the Angi Network and understand the frustration they experienced. When joining the network, our Sales team reviews the service details, terms, and provides an estimate of the number of requests the provider can expect to receive for their monthly fee. Prior to going live, all providers receive an agreement that thoroughly outlines expectations, including billing for a range of requests, coverage area details, and the 35% cancellation fee if the provider ******* before the contract year ends. The provider must confirm their understanding and make the first payment before the account is activated.
  In Farid's case, they requested to cancel and were assessed the Early Termination Fee of 35% of the remaining contract value, as outlined in their agreement. Our management team has made efforts to follow up with ***** to discuss this matter and address any additional questions they may have.
  We encourage ***** to respond to our communications to help clarify any remaining concerns.

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Angi Leads (formerly HomeAdvisor) due to deceptive sales practices, poor service quality, and refusal to cancel my subscription despite multiple requests.I was promised a minimum of 5 quality leads per week when I signed up. However, the majority of the leads I received were spam or non-responsive. Only one out of several leads was legitimate. Despite the lack of results, Angi continued to charge my account.I attempted to cancel my subscription early on, but was told I was under a non-cancellable contract, which I was never clearly informed about. I called several times and left messages, but no one from Angi returned my calls.I have not used the service since April 21, 2025, and yet they continue to charge me monthly. This is unacceptable and unjustified.I am formally requesting the cancellation of my account, the waiver of any remaining charges, and a full investigation into my complaint. I am also requesting a refund for the months in which the service was not delivered as promised and remained unused.

  Business Response

  Date: 07/23/2025

  We regret that ****** was not satisfied with the Angi network. In May, we spoke with ****** to review their account and made adjustments to better align our services with their needs. At that time, ****** agreed to continue with the network. Recently, we reached out again to work toward helping ****** achieve success with our service. However, they have decided that Angi is no longer a good fit for their company and have chosen to cancel their account. We have initiated the cancellation process in accordance with the terms of their contract.
  We wish ****** the very best and are sorry that our service was not the right fit for their company.

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting urgent assistance regarding a ceiling light installation I booked through *******, which was fulfilled by Angi. The work resulted in serious electrical issues, property damage, and an ongoing lack of resolution.The job involved installing a ceiling light and adding a new wall switch. The technician miswired the systemconnecting the new and existing switches (originally controlling two lighting zones) to unrelated outlets and a ceiling fan. As a result:Switches now control outlets instead of lighting Lights cannot be turned off A loud electrical pop damaged the ceiling fan motor, which the technician admitted had overheated Timeline:July 6: The technician spent 6 hours on-site but left the wiring unsafe. The fan was damaged during troubleshooting. Loud pop motor blown.July 7: I filed a damage claim. I was told to hire and pay my own electrician for an assessment, despite already submitting the replacement fan cost to verify damage. This shiuld be done by the electrician they need to send to resolve the damage.July 11: I requested a licensed, experienced electrician due to the safety risk. Instead, a handyman was scheduled unable to do this work, again ignoring the urgency and ********* avoid fire risk, I had to shut off power to my living room and basement. Ive been without power for over a week and have exhausted all appropriate steps to resolve this through Wayfair/Angi.Requested Resolution:Reimbursement of $196.19 for the replacement ceiling fan plus installation.Reimbursement of $150 paid for the original switch installation Immediate dispatch of an experienced licensed electrician to properly fix the hazardous wiring This matter is unsafe and unacceptable, and I urgently need help to ensure it is addressed properly.. I tried emailing and calling corporate and escalated the issue with no resolution.

  Business Response

  Date: 07/21/2025

  We regret that ****** did not have a positive experience with their ceiling light installation. We take these matters seriously and have been in contact with ****** regarding our claims process.
  Currently, we are reviewing the documentation we have received, and we hope to resolve ******** concerns promptly.

  Customer Answer

  Date: 07/21/2025

  Angi damage claim department  requested I provide itemized damage assessed by a licensed electrician. The electrician resolved the wiring to enable the power to be turned on. He determined the cause of the fan and switch damage was caused by the power being sent directly to the fan, resulting in motor damage. He also informed me all the work completed  was not functioning and likely not completed by a licensed electrician.  Cost to repair and replace and install the new fan replacement was submitted this morning 7/21. 

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July ******* I contacted Angi because I noticed Small water **** on my ceiling. I made an appointment for someone to look at it. They came on June 19 at 9:00 am. The worker looked and said it was a spot near pipe and that it needed a wet patch . So he went to ********** which is about a mile and returned about 9:55. He completed the work by 10:25 . My wife and thought it was quick and then gave us the receipt for the materials ( $62.82)and a tool( trowel) and said we had pay for . We were not familiar with how this works. We are both seniors so we paid. We asked for a receipt he said it would be emailed. We had to call bc they didnt send right away . We were shocked that they charged us for 4 hours of work when was actually about 30 minutes . I think this is so unfair overcharge in this way.

  Business Response

  Date: 07/16/2025

  We appreciate **** bringing this to our attention and sincerely apologize for any frustrations experienced with their booking. In an effort to resolve ****** complaint, we have issued a 50% refund of the booking fee back to ****** card in the amount of $403.72. The refund should reflect in ****** bank statements within 2-3 business days, and he is welcome to reach back out if we can be of any additional assistance. 
  
  

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an item from ******* with assembly last month. They contract their assemblies with your company, Angi. I was contacted by your professional and he arrived to complete the work. Within 15 minutes, he was loudly complaining and cursing about his multiple run-ins with jail; the most recent being May 2025 for beating the s*** out of a woman but she deserved it. He talked about how when in jail hes been fed food that allows him to telepathically know when the police are around him. I have audio recordings. My husband and I are very concerned about our safety. ****** T has multiple violent charges in ** AND SC. My daughter does not feel safe in her downstairs room where the bed was installed. Weve installed security cameras. Your company prides itself on vetting your professionals. Obviously that is not the case; or if it is, Id like to know the criteria used. You can ****** this person and find at least 4 arrests including aggravated assault (currently on conditional release), DUI with an unregistered firearm, robbery, and another assault charge. The emotional distress caused by this event will be long lasting! The level of caution now required having had this violent criminal in our home is unacceptable. To be told, oh, we will make sure we dont send him back to you as the resolution?!? You can be sure we will never trust Angi again for a service. Nor will it ever be recommended. Ive tried for weeks to go through the company to get answers, explanations for how this happened, and resolution. Warning people publicly is the only option if you will not correct your procedures.

  Business Response

  Date: 07/23/2025

  We appreciate ******** bringing this to our attention and we understand the concern regarding an independent pro on our platform. We want to assure that we take all safety concerns very seriously and have a process in place to screen the pros who have signed up for our platform. More information about this can be found on our website.
  
  When a pro joins Angi, the owner, principal, or relevant manager undergoes a criminal background check. It's important to understand that these checks are designed to identify convictions for serious offenses, as arrests alone do not indicate guilt and do not, by themselves, disqualify an individual from using our platform.
  
  In this specific case, we have thoroughly reviewed the concerns ******** raised and have confirmed that the pro in question continues to meet our established screening requirements. Our policies are designed to balance providing opportunities for pros with ensuring a safe and reliable experience for our consumers. We are continuously evaluating and strengthening our trust and safety measures to maintain the highest standards for our platform.

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls every 2-3 days on average with aggressive sales tactics and just today I received a call from a lead *** that not only was highly disrespectful to me, but also badmouthing other companies as he aggressively showed his irritation that I was not willing to invest in their leads I feel that is against anything from related to honest and good customer service at all. I have never had a single company be so aggressive and disrespectful in my entire career and would like this documented and the complaint submitted. The slander towards my current marketing team may lead to potential legal issues so I am requesting they never contact me again and remove any of my business and personal information retained in order to avoid all contact with the Angi company.

  Business Response

  Date: 07/15/2025

  We sincerely apologize to ***** for the frustration with the number of calls they have received from our sales to regarding his inquiry about the Angi Network. We have updated our database and placed their information on a Do Not Contact list. If in the future ***** can reach out to us directly at **************************************************************************************.
  
  
  

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company ************** has been advertising with Angi's Ads for several months. They convinced the last owner of the company that if he doubled the amount of money that he would get more leads. After doubling the ad budget, we received no additional leads. When I bought the company I tried to contact Angi's Ads to stop the excess payments that don't add anything and go back to the original contract. The client success manager refuses to accept calls or emails. For two months I tried daily to contact my client success manager. When I spoke to someone at Angi's they said I cannot change or cancel my service without speaking to ****. They just keep taking $5,000 per month and refuse to communicate with me or allow me to cancel or change my service. This avoidance is being used as a tactic to force me to continue to pay them this additional service that I do not want.

  Customer Answer

  Date: 07/09/2025

  This complaint has been resolved to our satisfaction. After two months of no contact, Angi's reached out today in response to my BBB complaint. They resolved the issue. Thank you so much!!!

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A ***resentative of Angi contacted me regarding signing up for their service in order to obtain quality leads that will help my business grow. ( Crafted ************* Build) Some how, they knew that I was also a pastor and the ***resentative portraid himself to be a Christian in order o gain confidence and told me that if I signed up, they would send me ***** leads a month. In signing up with them, their system is not allowing me to complete my business profile. Not allowing reviews to load nor is the system allowing for pictures of our construction work to be uploaded. I have made several attempts in contacting my *** and I get no return calls and get emails that they are not availalbe an away for the next couple of weeks. I received one lead and it was a false lead where the telephone number is non existing and an email address that also comes up an nopn existing. I want to cancel my service because they are not fulfilling their part of the contract. Their claiming to be a Christian because they knew that I was a Pastor, is a very daring move to persuey me to sign up with them. I have been attempting to make contact with both ***s for a week and a half now. I want my account canceled. I WAS TOLD THAT I WOULD HAVE ACCESS TO A REPRESENTATIVE FOR THE NEXT 7 DAYS. THEY ARE NOT FULFIILING THEIR PART OF THE CONTRACT WITH ME. I CAN PROVIDE PHONE RECORDS OF MY ATTEMPTS IN CONTACTING THEM AS WELL AS EMAIL.

  Business Response

  Date: 07/18/2025

  We appreciate ***** bringing this matter to our attention and sincerely apologize for any frustrations experienced while advertising on our platform. ***** spoke with a representative on 7/16 who was able to assist and address ******* concerns. As such, we consider this matter resolved, and ***** is welcome to reach back out to us if any additional questions or concerns arise.