Complaints

This profile includes complaints for Full Beauty Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Full Beauty Brands

  2300 Southeastern Ave Indianapolis, IN 46201-4001

  
• 

  FullBeauty LP

  1 New York Plz New York, NY 10004

• 

  Catherines

  2040 Hamilton Place Blvd STE 225 Chattanooga, TN 37421-6076

• 

  Full Beauty Brands

  PO Box 659728 San Antonio, TX 78265-9728

• 

  Full Beauty Brands

  6344 Edgemere El Paso, TX 79925

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/8/25 I attempted to purchase a dress that was advertised Today Only $29.99. When I went to checkout, the price as $62.99. I started a chat with a rep, sent the requested screenshot of the dress clearly showing the advertised price, and was told the following:The price is no longer available as our website undergoes continuous updates, reflecting new pricing and ongoing sales without prior notice.I was then told to please take the time to look at the personally created outfits( etc). Basically telling me to find something else, as if I would waste my time shopping on a site that doesnt honor its advertised price on its own website. If we cant trust the prices listed on anything, that means we have to double and triple check the cart every time we add something to it. Bad business practice. Should have honored the advertised price. Customers lost.

  Business Response

  Date: 06/10/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ******** ***** forwarded from your office, and we are writing to respond.
  
  Ms. ****** complaint states on June 8, 2025, she tried to buy a dress listed as Today Only $29.99 on the Woman Within website. But at checkout, the price showed as $62.99.
  
  She contacted customer service and shared a screenshot showing the lower price. The representative told her the price had changed due to website updates and that prices could change without notice. They also suggested she look at other outfit options instead.
  
  Ms. ***** felt this response was dismissive. She believes its unfair to advertise one price and charge another,and that customers shouldnt have to double-check prices constantly. She sees this as poor business practice and thinks Woman Within should have honored the advertised price. Shes now lost trust in the site and may not return.
  
  After reviewing our records, we confirmed that the short-sleeved crinkle dress Ms. ***** referenced was part of a one-day sale promoted by FullBeauty Brands via email on June 7, 2025.The promotional pricing of $29.99 was valid only on that date. Since Ms.****** purchase attempt occurred on June 8, 2025, the sale had already expired, and the system had updated to reflect the current pricing of $62.99.
  
  Please see the attached email for reference, which confirms the sale date. This is why our chat representative informed Ms. ***** that the price had changed and was no longer available.
  
  We understand how disappointing it can be when a price changes unexpectedly, and we apologize for any inconvenience this may have caused. Ms. ****** feedback is important to us, and we will share her experience with our team to help improve clarity around time-sensitive promotions in the future.
  
   We thank Ms. ***** for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.
  
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a product from their subsidiary KingSize on May 22nd. Item was delivered to the wrong address on June 2nd. I filed a complaint with the company on June 3rd. I received a response saying they would send me an 'affidavit'. I responded back asking for it electronically. Now, the company is insisting on US Mail delivery of 'affidavit'. I do not have a printer and am experiencing serious mobility issues at this time.. Getting to the post office is an unreasonable demand, especially considering that this could all be done electronically via such services as Docusign, for example. I live alone, and have no assistance from anyone. Processing electronically would be more reasonable and efficient. They already have my money - they can file against ***** to get their money back. I can't because ***** requires the shipper to file the complaint. My concern is that I'll never get this resolved and KingSize is essentially 'stealing' my money via their refusal to process and resolve this issue electronically.

  Business Response

  Date: 06/06/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the KingSize brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ******* ***** forwarded from your office, and we are writing to respond.
  
  We understand Ms. ***** placed an order with KingSize on May 22nd, which was misdelivered on June 2nd. She filed a complaint on June 3rd and was told an affidavit would be sent. She requested it electronically due to serious mobility issues and lack of access to a printer.
  
  Despite this, KingSize insists on her mailing in the affidavit. Ms. ***** lives alone and cannot manage physical paperwork. Electronic processingvia DocuSign or similarwould be far more reasonable and efficient.
  
  Since only the shipper can file a claim with ****** Ms. ***** is relying on KingSize to resolve this. She is concerned that without flexibility, she will be left without a product or refund.
  
  Our website provides the following information regarding packages that the carrier shows as delivered:
  
  If you are not able to locate your package, give us a call at **************. Were happy to help.
  
  Please print a PDF Affidavit Form, fill out with Order Number, Order Total,Name, Billing Address, Phone Number, and Email Address. Please sign, date, and send to our Analysts for review.
  
  Send to:
  Customer Relations Analyst
  ****************************************************************************
  
  * A police report is required for any package of $200 or more, multiple misdelivered packages totaling $200 or more within 60 days, and for deliveries with picture proof provided by carrier. Please attach the police report to your signed affidavit letter. Letter must be received within 60 days from the ship date. All claims are subject for review; affidavit does not guarantee refund.
  
  
  FullBeauty Brands records confirm that Ms. ***** placed an online order through ************************ on May 22, 2025, for a 3-pack of assorted color shorts. The order was shipped to her registered address on May 24, 2025, via ****** under tracking number 9261293150404375367768.According to ***** tracking information, the package was delivered on June 2,2025.
  
  Ms. ***** contacted our **************** team on June 3, 2025, to report that she had not received the ********** accordance with our standard procedure for non-receipt claims, an affidavit form was sent to the email address on file on June 4, 2025. We understand that Ms. ***** may not have access to a printer; therefore, upon request, we are able to mail a physical copy of the affidavit for her to sign and return.Please note that FullBeauty Brands requires the original signed affidavit to be returned and does not accept electronic signatures.
  

  On June 5, 2025, Ms. ***** contacted our **************** team again and requested a supervisor. During the conversation, she expressed her unwillingness to complete the affidavit process. She was informed that the affidavit is a mandatory part of our non-receipt resolution procedure, and that failure to comply would result in the denial of a credit or replacement.
  
  We regret that Ms. ***** did not receive her package, At FullBeauty Brands, we are committed to ensuring customer satisfaction in every instance, as we believe it is simply good business practice. While our non-receipt policy typically applies, we are making an exception in this case as a one-time courtesy since Ms. ***** did attach an affidavit to her complaint.
  
  Accordingly, we will issue Ms. ***** a credit of $61.06 on June 06, 2025, to cover the cost of the order she did not receive. This credit will be applied to her original method of payment and should reflect within 35 business days.
  
  We thank Ms. ***** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax:**************
  **********************************************************************

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, May 28, I placed an order (#***********) at Eloquii totaling $276.39, which included an additional $31.99 for "Super Fast Delivery." In this order were two items -- a Dark Wash Tie Detail Denim Midi Dress and a Dark Wash *********** Denim Dress. The order was eventually shipped and supposed to be delivered on Friday, May 30. It never arrived; as of the submission of this complaint, the order still has not arrived. Now, when I attempt to check my tracking information, I am directed to the order page, showing the items in the package and the amount paid. I've emailed Eloquii and have yet to receive a response. Due to this issue, I am requesting a full refund of the order.

  Business Response

  Date: 06/11/2025

  Dear ******* *****,
  
  FullBeauty Brands,Inc., owner of the Eloquii brand of products (collectively, "FullBeauty Brands") received complaint ID ******** from Ms. ** ***** ******** forwarded from your office, and we are writing to respond.
  
  We understand on Wednesday, May 28, Ms. ******** placed Order #*********** totaling $276.39,which included a $***** charge for Super-Fast Delivery. The order consisted of two items: the Dark Wash Tie Detail Denim Midi Dress and the Dark Wash Fit & Flare Denim Dress.
  
  The shipment was scheduled for delivery on Friday, May 30, but the package still has not arrived. Additionally, when Ms. ******** attempts to track the order, she is redirected to the order summary page, which only displays the items and payment details without any tracking updates.
  
  Ms. ******** has reached out via email but has not yet received a response. Given the delay and lack of communication, Ms. ******** is requesting a full refund for this order.
  
  Our website provides information covering this scenario:
  
  Sometimes tracking information shows as not found if the shipping label does not scan properly.If it has been more than 20 business days since your expected delivery date,contact us. We will issue you a credit and gladly re-order your item for you.
  
  Our records show that Ms. ******** placed an online order for two items on 5/28/25, we shipped both items on 5/29/25 and charged Ms. **werences credit card $276.39, $223.92 in merchandise, ***** in shipping and handling and $20.48 in taxes. Our records indicate we prepared the order for shipping via ***** with tracking number 462165684329.Additionally, we attempted to track Ms. **wrences package, and it appears that the carrier did pick up the package for transport and delivery, per the tracking information it is in *******, ********** We apologize for the delay in delivery and any inconvenience this has caused Ms. ********* We issued ************ a credit for her Superfast fees of $18.35 back to her ****** account on 6/04/25.
  
  Ms. **wrences order was officially declared a lost package as of June 11, 2025, and a full refund of $258.39 was issued to her ****** account on that date. If *********** would still like to receive the merchandise, we would be happy to place a new order for her at the same sale prices she originally paid.
  
  We thank Ms. ******** for taking the time to inquire. We trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands Executive Communications
  ****************************************
  Office:************** | Fax: **************
  **********************************************************************
  

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a pair of Grey Denim Fineline Jeans to the *******, ** office on 5-23-2025 along with a letter explain the product was defective and I wanted a replacement pair. After contacting the order department to see if this had happened, I was told Woman Within does not have a policy set up for defective merchandise and therefore it would be considered and "Exchange". I mail the item back, they credit my account and then I must place another order for the item and pay current prices for it along with shipping and taxes. All I want is for them to mail me a replacement of the item.

  Business Response

  Date: 06/06/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ****** ******* forwarded from your office, and we are writing to respond.
  
  FullBeauty Brands records indicate that an order for grey denim jeans was processed on June 2, 2025, and charged to ************************ The item was shipped to her address on June 4, 2025, with an expected delivery timeframe of 710 business days.
  
  Regarding the grey denim jeans Ms. ******* states she returned using tracking number ********************, our records confirm the package was delivered to our facility on May 27, 2025. However, our analyst team was unable to match the returned item to a specific order, and therefore, a refund could not be issued.
  
  To assist us in locating the correct order and processing the appropriate refund, we kindly request that Ms. ******* provide the order number, or the date the grey denim jeans were originally ordered. She may send this information to our *********************************** at the email address provided below.
  
  **********************************************************************
  
  We thank Ms. ******* for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The product I returned was defective - unwearable.  I requested a replacement pair that wouldn't cost me taxes or shipping charges.  This "exchange" policy is erroneous in this matter as I am not exchanging anything, I am replacing a defective product.

  I would like the Grey Denim Fineline Jeans Size 14 REPLACED - at no charge to me.  The jeans I bought were charged to my credit card and they included tax and shipping charges.  

  Is there any reason why Woman Within can not honor my request - other merchandisers simply exchange defective product without this hassled.  It shouldn't matter when I purchased the item only that is defective and needs to be replaced - at NO COST to me.

  Regards,
  
  ****** *******

  
  

  Business Response

  Date: 06/09/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ****** ******* forwarded from your office, and we are writing to respond.
  
  As stated in our return and exchange policy available at *******************,defective merchandise may be returned or exchanged within 60 days of the ship date. We are happy to process such exchanges at no additional shipping expense,and in this case, we have already refunded the $10.98 shipping charge to Ms.Carlsons MasterCard on 6/9/25 for the reorder that was sent.
  
  However, as previously mentioned, we did not locate the original order in which Ms. ******* purchased the Grey Denim jeans. To fully process the refund, we kindly ask that she provide the original order number or any relevant purchase details (such as order date). Once we receive that information, we will promptly move forward with resolving this matter.
  
  We thank Ms. ******* for her patience and understanding, and we look forward to resolving this quickly once we receive the necessary order details.
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Translation total now with late fees ****** On March 8 2025 at 12:40 pm I called and spent another 29 minutes calling Roamans credit services at ************** in order to initiate a return for 2 burgundy long wool coats NEVER worn and intact. FINALlY received a Happy Returns label code HRH8WCZ2 that date , 3/8/25 Returned order with label at *** store on ******************, ** on 3/15/25. Shipping box ID was received by ROAMANS *******. Processed and they still have NOT credited my account.

  Business Response

  Date: 06/04/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Ellos brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ***** ****** forwarded from your office, and we are writing to respond.
  
  We understand that Ms. ******* current balance, including late fees, is $182.44.
  On March 8, 2025, she spent 29 minutes on the phone with *********************** to initiate a return for two unworn burgundy wool coats. She received a Happy Returns label (HRH8WCZ2) and dropped off the package at the UPS Store on **********, *******,*******;on March 15. The return, identified by Box ID *******, was received by Roamans, but her account has not been credited.
  
  Why is my return credit less than my order total?
  
  Refunds are for the merchandise amount plus any applicable tax.
  If you used our pre-paid return label, $10.99 was deducted from the merchandise total. The original shipping and handling is non-refundable.
  
  Returns Policy
  
  Our goal is your complete satisfaction! If we have not delighted you, all unused, unworn, unwashed, or defective merchandise may be returned within 60 days of ship date.
  
  Your return is FREE when you select a refund in the form of a non-expiring e-gift card. The e-gift card will be in the dollar amount of your returned item(s). You can also choose to receive a refund back to your original payment method; however, charges may apply.
  
  All sales are final after the 60-day period. A refund will not be processed for products received after 60 days from the ship date.
  To return items shipped directly from third party brands, heavy items, items purchased through websites like ****** and ******* see the relevant section below.
  
  Final sale items cannot be returned or exchanged. If you return a final sale item, you will not be refunded for the item or shipment and the item will be donated to a charity local to our ************, IN distribution center.
  
  
  Our records show that Ms. ****** placed a telephone order for two burgundy blazers on February 18, 2025. The items were shipped via express delivery on February 20, 2025, and her Roamans account was charged $189.19, which included $138.42 for merchandise, $36.97 for shipping and handling, and $13.80 in taxes.
  
  Ms. ****** returned both blazers on March 16, 2025. A credit of $149.31 was issued to her Roamans account, covering the merchandise and applicable taxes. In accordance with Fullbeauty Brands return policy, shipping charges are non-refundable. Additionally, since a prepaid return label was used, a $10.99 return shipping fee was applied to her account.
  
  With respect to any late or interest fees on ******************* credit card, we ask that she coordinate directly with ************* (Comenity) as issuer of the Brylane Home credit card as indicated on her disclosures and account statements. Ms. ******* credit account relationship with Comenity is confidential between Ms. ****** and Comenity, and FullBeauty Brands does not have visibility into the accounts status, nor can FullBeauty Brands affect billing matters. We will apprise Comenity of Ms. ****** inquiry,but we also encourage you to reach out directly with Comenity at the following address or using the information provided on Ms. ******* credit card statement.
  

  *************
  P.O. Box 182273
  ******************-2273
  **************
  
  
  We thank Ms. ****** for taking the time to inquire and trust we provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  **********************************************************************

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #*********** Date of Purchase 7/15/24 Date of Return 8/24 Amount: $70.95 I purchased a swimsuit from swimsuits for all on 7/15/24 and returned for store credit within 30 days on 8/24. I did not see credit show up on my acct with swimsuits for all in my history and when I called them, they told me to call customer service to place an order, when ready, as I could not place order ********* first communication to place order and use credit was on May ************************************************ via email, August 2024, which I never received. I explained to the agent that I never received this email and was told they only keep email for 90 days and then it is discarded. I asked to speak to supervisor and was told they would contact me that day; I never heard from anyone.I followed up the next day 5/26 and was given the same info and asked again to speak to supervisor and was told someone would contact me 24/48 hrs. I still have not received a call back from a supervisor.Swimsuits for all has no proof of gift card being sent successfully to me and clearly I have never used this gift card allegedly sent because I never received it. The burden of proof should be on the company to show me it was sent and received by me; not an explanation of "it was sent" with no proof of delivery. $70.95 is a significant amount of money to lose. I am a solid customer for many years and just looking for the credit that is due me.

  Business Response

  Date: 05/30/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Swimsuits for All brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ******* ******** forwarded from your office, and we are writing to respond.
  
  FullBeauty Brands records show Ms. ******** submitted an online order on ******************* on July 16, 2024, under the name of ******* ***** for two items: a black ombre swimsuit and a royal hibiscus swimsuit. The order was charged to her **** credit card, and both items were shipped to her address on July 17, 2024.
  
  On August 25, 2024, the royal hibiscus swimsuit was returned and In accordance with our return policy, available at *********************** and across all FullBeauty Brands websites, a refund in the amount of $75.92 (covering the cost of merchandise and applicable taxes) was issued in the form of a gift card.This refund method was used to avoid the standard $10.99 return fee.
  
  The gift card number, PIN number, and redemption instructions, were emailed to the email address listed on *********************** for All ***************************** August 27, 2024 (see attachment).
  
  The disclaimer noted: gift cards cannot be redeemed for cash or credit.Customers are advised to retain their gift card number and PIN, as ***************************************** is not responsible for lost or stolen gift cards. Gift card information is stored in our system for 90 days. After this period, the gift card remains valid, but the customer will need to provide the original gift card number and PINsuch as those noted in the letterin order to use it on a future order.
  
  *************** can locate the original letter sent to her email on August *******, she may still redeem the gift card by providing the card number and PIN when placing an order online or by phone.
  
  We thank Ms. ******** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dress from June+Vie and I am allergic to the material. When they sent the dress there wasn't a receipt inside the package so I couldn't give them any information about the item except a description of the dress when I returned it to the company. When I contacted customer service the first time I was told by a lady I would get a refund of $67.02 even though the dress cost more. When I called back a second time weeks later the customer service supervisor man told me that the lady I spoke with the first time was mistaken and I would not receive a refund or credit of any kind. They tried to send the dress back to me which I told them not to because I am allergic to the material but they tried anyway and I refused it. I have filed a complaint with the ************************ and the Indiana State Attorney General who told me to also file a complaint with the BBB. They have their merchandise back and plan to keep my money also. The customer service supervisor said if I refuse the dress they would donate it and still keep my money. June+Vie has their merchandise back and my money!!!! Please help me with this situation. This is illegal!!!! I have the return tracking number from **** and they delivered the package back to them!!!

  Business Response

  Date: 06/04/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the June + Vie brand of products (collectively, "FullBeautyBrands")received complaint ID ******** from Ms. ****** ******* forwarded from your office, and we are writing to respond.
  
  We understand Ms. ******* ordered a dress from Jessica London but did not receive any receipt or paperwork. Ms. ******* returned the dress due to being allergic to the dresss material unaware of the 60-day return policy because no documentation was provided. Although the item was returned with the tag still attached, Jessica London is refusing to issue a refund or credit, even after receiving confirmation that she would receive a refund. Ms. ******* believes it to be unethical to keep both the merchandise and payment and is demanding a refund or credit in the amount of $67.02 to her FullBeauty account.
  

  ***************************************** records indicate that on October 21, 2024, Ms. ******* placed an online order through ************************** for a maroon dress priced at $59.99. Additional charges included $17.98 for shipping and handling, and $7.21 in taxes, bringing the total amount to $85.18. At the time of purchase, our shipping and return policy was clearly stated alongside the item listing (see Attachment 1). The item was shipped from our warehouse on October 23, 2024. On April 28, 2025, FullBeauty Brands received Ms. ******** return (see Attachment 2), which is well beyond the 60-day return period as outlined on FullBeauty Brands return policy posted on its websites, including **************************. Had Ms. ******* returned her dress within the 60-day return window, or on or before December 22, 2024, FullBeauty Brands would have issued Ms. ******* either a credit or refund amount for the cost of the dress and applicable taxes paid.  Consequently, the return was not accepted.
  
  With respect to *********** concern regarding the lack of physical documentation with her order, an email concerning Ms. ******** order was sent to the email address on file at the time of purchase (see Attachment 3). This email included all relevant order details, including the purchase date and remains accessible through Ms.Delaneys online account under order history.
  
   We regret that Ms. ******* had an issue with her dress, At FullBeauty Brands, we are committed to ensuring customer satisfaction in every instance, as we believe it is simply good business practice. While our return policy typically applies, we are making an exception in this case as a one-time courtesy.
  
  Accordingly, we will issue Ms. ******* a credit of $65.54 on June 4, 2025, to cover the cost of the dress and any applicable taxes. This credit will be applied to her FullBeauty account and should reflect within 35 business days.
  
  We thank Ms. ******* for taking the time to inquire and trust that we provided the information needed to resolve this matter.  Please feel free to let us know if you have any further questions.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  **********************************************************************

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Roamans for a tank top on 04/20/2025. I was sent the wrong size. When I called the lady told me to return the item and they would refund me to my card. I asked originally for them to just send me the right one but she said that they dont do that and I would need to place a new order, which I did. I recieved an email on 05/16/2025 that my return was processed and it would be 7 days to see the credit on my credit card. Today is day 8 so I chatted with them online. She proceeds to tell me I am getting a gift card for $5.70 as they charged me a $10.99 processing fee. I did not order the wrong item they sent me the wrong item. I told her this and she said she would ask for the full amount on a gift card. I do not want a gift card as I already bought more. I want the credit back on my account.

  Business Response

  Date: 05/28/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the ******* brand of products (collectively, "FullBeauty Brands") received complaint ID ******** from Ms. ***** ******** forwarded from your office, and we are writing to respond.
  
  FullBeauty Brands records indicate that Ms. ******** placed an online order on *********** on April 20, 2025, for a medium ******* **** t-shirt priced at $15.59. The order included $1.66 in tax and a $7.98 shipping and handling fee,bringing the total to $25.23, which was charged to her ****** account. The item was shipped to her address on April 22, 2025. However, on May 15, 2025, the item was returned. In accordance with our online return policy, a refund of $16.69 was issued. After deducting a $10.99 return fee, the final refund amount was $5.70, which was issued in the form of a gift card.
  
  Ms. ******** reported that she received the incorrect item, which is why she returned it. We sincerely apologize for both the error in fulfilling the order and the incorrect refund amount. To resolve the matter, on May *******, we voided the $5.70 gift card and reissued the amount to her ****** account. Additionally, we refunded the previously deducted $10.99 return fee, and both refunds have been issued to her ****** account and should post within 57 business days. This completes a full refund of the original purchase amount.
  
  We sincerely apologize to Ms. ******** for the experience with her order and we thank her for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.  If I do not see the refund in 7 business days I will reach back out thank you  
  
  
  

  Regards,

  ***** ********

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned some apparel to Woman Within in October 2024 and was promised a refund on a gift card for ***** (a gift card had the advantage of free shipping, whereas a credit card would not). When I tried to use the gift card for another purchase, I was told that ** had no record of my refund; they needed a gift card number and a PIN. I have never received a gift card, nor information on how to obtain it. All I have is an e-mail promise of a refund.

  Business Response

  Date: 05/29/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively, "FullBeautyBrands") received complaint ID ******** from Ms. ***** ***** forwarded from your office, and we are writing to respond.
  
  We understand that Ms. ***** returned apparel to Woman Within in October 2024 and was assured that a refund of $88.95 would be issued in the form of a gift card. This method was chosen due to the benefit of free shipping associated with gift card credits, which would not have applied to a credit card refund.
  
  However, when Ms. ***** attempted to use the gift card for a subsequent purchase, she was informed that Woman Within had no record of the refund and required a gift card number and PIN to proceed. To date, Ms. ***** has not received a physical or digital gift card, nor has she been provided with any instructions on how to obtain one. Her only documentation is an email confirming the promised refund.
  
  Our return policy, as presented online, in catalogs, and on the invoice, Ms. ***** received with her order, states the following:
  
  "Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed,or defective merchandise may be exchanged or returned within 60 days of ship date.We are happy to process an exchange at no additional shipping expense for a new size, color, or different item.
  
  If you prefer to return, you may elect to receive a refund in the form of a non-expiring e-gift card in the dollar amount of your returned item(s), or you can choose to receive a refund back to your original payment method less the prepaid return label charge.
  
  A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the ship date - all sales are final after the 60-day period. Exchanges exclude items shipped directly from third-party brands, heavy items, items purchased through ******, *******, or via PayPal."
  
  Additionally, the information presented online under Returns-My Refund states the following concerning the e-gift card refund:
  
  MY REFUND
  

  Returns for Refund to e-Gift Card
  

  Your return is FREE when you select a refund in the form of a non-expiring e-gift card. It takes approximately 2-3 weeks to receive and process your return. Customers with email addresses should expect to receive an email with their e-gift card information in approximately 1 week from receipt of the return processed email.
  

  For customers without an email address, please allow an additional week to receive a letter in the mail containing your gift card information.
  

  E-gift cards cannot be redeemed for cash or credit. It is important to retain the e-gift card number/pin for your ************************************************* is not responsible for lost or stolen e-gift cards.
  

  E-gift card information is only retained in our system for 90 days. After that, your e-gift card will still be valid, but you will need to provide the details noted on your refund email to redeem the e-gift card towards a new order.
  

  Our records indicate that Ms. ***** placed an online order for four items on September 29, 2024, which the warehouse shipped on October 02, 2024. Ms. ***** received the order and subsequently returned three items valued at $88.95 for a gift card. The warehouse processed this return on October 23, 2024, issuing an e-gift card for $88.95.
  

  The email containing the gift card details was sent to the email address on file on October 25, 2024. We can verify Ms. ****** order; however, as per our online policy, we maintain gift card information for only 90 days from the date of issuance (please see attachment). If Ms. ***** had not received her gift card information, she would have needed to notify us by January 23, 2025.
  

  We thank Ms. ***** for providing a copy of her return with her inquiry and ask that she check her email, as well as her junk and spam filters for the message sent on October 25, 2024,containing the gift card information. As stated in our policy, Ms. ***** will need to provide the details from the gift card email to redeem her credit for another order.
  

  We thank Ms. ***** for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  **********************************************************************

  
  

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***** *****
  

  Customer Answer

  Date: 05/30/2025

  Thank you, BBB, for pursuing this matter.  My dissatisfaction with Woman Within in this case grows further.  Two items:  How could I complain to the company about "missing gift card info." when I never got instructions to look for it?! (my only reference to such was the one line item at the bottom of my return pages which I have supplied to you) and even MORE amusing/annoying is that NOW the company, which keeps saying they don't keep records after 90 days, has suddenly supplied a document LISTING MY GIFT CARD NUMBER AND PIN!!!! I think they are just using a technical point to cheat me.  If they in fact DO suddenly have this gift card info. why can't they honor it????? Very NOT customer service/reputable!  Thank you. 

  Business Response

  Date: 05/30/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively, "FullBeautyBrands") received complaint ID ******** from Ms. ***** ***** forwarded from your office, and we are writing to respond.
  
  We understand that Ms. ***** does not agree with our resolution, in an effort to address this issue, we reached out to Ms. ***** via email on May 30, 2025, outlining our proposed solution, which involves issuing a refund totaling $88.95. This refund will be provided in the form of an electronic gift card. We would like to inform Ms. ***** that the e-gift card,covering the refunded amount, is anticipated to be sent to the email on her file within a span of 3 to 5 business days.
  
  We thank Ms. ***** for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  **********************************************************************
  

  Customer Answer

  Date: 06/02/2025

  I have received the notification from *** **** for Women Within that the company is finally emailing me an electronic gift card in the amount of $88.95 in the next few days.  I cannot claim satisfaction with the case until I receive this email, and use my credit/close my account with them.  However, it does seem that I will be receiving a fair and honorable close to my case.   I appreciate your attention to this matter, and hope that I will not be writing you, or the company, to continue my complaint in any way!  Thank you very much, without your help I was not getting anywhere with my claim for a satisfactory conclusion to the matter.  

  Customer Answer

  Date: 06/13/2025

  Dear Madam/Sir:

  Previously I did not reply because I did not have a final resolution to my case.  Since then Woman Within has in fact sent me the proper Gift card and pin #, such that I now feel satisfied with the fair and decent resolution to my complaint.  Please remove my previous level of dissatisfaction from my file, and consider the case finally closed.  I do feel that without your help it never would have been concluded successfully.  Thank you very much! 

• Initial Complaint

  Date:05/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to access my order history on FullBeauty Brands' website since October 2024. I began contacting the company in November 2024 and have reached out multiple times since. I am continually told I have multiple accounts (which is not true) and that the issue will be resolved in 35 business days. It is now May 2025, and nothing has ********** a result of this ongoing issue, I have received multiple items in the wrong size and cannot return them because I have no access to order details or receipts. **************** has offered no viable workaround. Because of this, I have now lost several hundred dollars on unusable items I did not order correctly.

  Customer Answer

  Date: 05/27/2025

  The company has attempted to contact me through my mother's (dead) email account. If they cannot contact me through the appropriate email, they do not need to be in business. This is a horrible breach of security and safety. I am now concerned they will try to contact me through my ex-husband's email and let him know where I am now. 

  Business Response

  Date: 05/30/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** (collectively, "FullBeauty Brands") received complaint ID ********* from Ms. ******* **** forwarded from your office, and we are writing to respond.
  
  Upon reviewing our records, we discovered multiple accounts associated with Ms.***** name, using two different email addresses. On May 27, 2025, we reached out to Ms. **** via the email addresses listed on her profiles to confirm her preferred primary email for login and order history. She replied the same day,requesting that ************** be used.
  
  On May 28, 2025, we submitted a request to our Information Technology team to merge the accounts under the preferred email address. Please note that the integration process may take up to seven business days to complete. Once the accounts have been fully merged, we will notify Ms. **** via email at **************. Additionally, any previously used email addresses associated with her files will be unsubscribed and removed from our system. She should no longer receive any further communications at those addresses.
  
  we appreciate Ms. ***** patience as we finalized the merge process and we thank her for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  1. **** emailed two addresses that are not mine, including my dead mother and my ex-mother-in-law. **** acted as though my preferred email address is not associated. It is the only email I have for transactions.
  
  2. **** shared information with my ex-mother-in-law - including identifying information that put my life at risk. 
  
  3. As retaliation I was signed up for numerous sales and marketing emails from their company totaling ***** additional emails each day coming to my preferred email.
  
  4. I deny that any other emails were used. If someone (my dead mother) bought me a gift, that doesn't mean that our accounts were linked. That is a privacy issue.
  
  5. Nothing has been fixed and no mention of the issue of returns. The time period has now closed and I am out hundreds of dollars because of their bad business practices. 

  6. I am a doctor not a Ms. **** should know that given that I have told them multiple times. 
  
  Regards,
  
  ******* ****

  
  

  Business Response

  Date: 06/03/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** (collectively, "FullBeauty Brands") received complaint ID ********* from Ms. ******* **** forwarded from your office, and we are writing to respond.
  
  We want to extend our sincere apologies for the distress and inconvenience this situation has caused Dr. ******* ****. As of June 2, 2025, our Information Technology team completed the merger of all accounts associated with Dr. ***** profile. This process ensures that her preferred email **************** is now the sole address linked to her account. The finalization of this update is expected by Monday, June 9, 2025. We ask for her continued patience during this period. Additionally, all other email addresses previously listed under her profile have been unsubscribed, and she will no longer receive any email communications from us after June 9, 2025.
  
  We deeply regret that any personal information was shared inappropriately,especially in a way that compromised Dr. ***** privacy or safety. This is a matter we take extremely seriously, and we are reviewing our internal protocols to prevent similar issues in the future. We also understand her frustration regarding the return process and the loss she experienced. While the return window has officially closed, we would like to further investigate her specific case and explore any possible solution. If Dr. **** is willing to provide additional details regarding the order(s), we are committed to doing what we can to make this right.
  
  Finally, we apologize for the misuse of her title in previous communications.Our records have been updated to reflect your correct title as **** and all future correspondence will reflect this with respect and accuracy.
  
  We truly value Dr. ***** trust and patience, and we thank her for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************
  
  

  Customer Answer

  Date: 06/03/2025

  Thank you for your response. I have a few important clarifications and requests before this matter can be considered resolved.
  Please provide a list of all email addresses and accounts you have merged or intend to merge with mine.
  Two of the email addresses ***************** and ******************** that were previously sent to my late mothers account are not mine and should not be linked or merged with my profile. I request transparency in this process so that I can confirm which email addresses are being associated with my account. I do not consent to the merging of any unrelated accounts.
  Regarding lost access to order history:
  I do not have access to any of my orders placed since late 2024 through the present, which continues to be a significant concern. Because of this missing information and the repeated 35 business day assurances that were never fulfilled, I was unable to process returns or verify deliveries for several items. While I am not requesting a refund, I want to be clear that this system failure and the broken commitments by your employees did result in monetary loss on my part. I acknowledge that I continued to place orders despite the unresolved issue, and I accept responsibility for that choice, but that does not absolve the company from the role it played in preventing resolution. 
  I respectfully request that your team:
  Clarify exactly which accounts were merged.
  Provide a way for me to review the merged order history once finalized.
  Thank you for your time and your attention to these unresolved matters. I look forward to a detailed response.
  Sincerely,
  
  Dr. ****
  

  Business Response

  Date: 06/04/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** (collectively, "FullBeauty Brands") received complaint ID ********* from Dr. ******* **** forwarded from your office, and we are writing to respond.
  
  After thoroughly reviewing our system, we found three profiles under Dr. ******* ***** name, associated with the following Person ID numbers:
  
  
  ***************
  15339-1336-0700
  21165-2100-2500
  
  During this review, we identified two email addresses  ************************** and *********************** that were linked to profiles 11171-2535-6541 and 21165-2100-2500. We understand and acknowledge her request not to merge these unrelated addresses with her current profile.
  
  To honor her wishes, these email addresses have been unsubscribed and will not be linked to her active profile moving forward.
  
  Additionally, once the account consolidation is finalized on Monday, June ******, all order history associated with Dr. ***** account will be accessible by logging into *************** This will include the orders currently found across the applicable profiles. No unrelated accounts or email addresses will be merged into her profile.
  
  We hope this brings clarity and resolution to the concerns Dr. **** has raised and we appreciate her patience as we finalized the merge process and we thank her for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************
  
  

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I appreciate FullBeauty Brands' acknowledgment of the issue and their stated intent to resolve it by June 9. However, as of today's deadline, the resolution remains incomplete.
  I can now access one previous order, but multiple orders from Woman Within and FullBeauty Brands between November 2024 and May 2025 are still missing from my account history. I provided a partial list of missing orders to the company by email, as I never received confirmations for all of them and have no way to verify what is still unaccounted for without full access to my order history.

  
  Missing orders include:
  

  Woman ***************start="763" data-end="766"> 5/3: Order #***********
  2/26: Order #***********
  2/25: Order #***********
  2/20: Order #***********
  11/12: Order #***********
  

  FullBeauty
  4/14: Order #***********
  11/8: Order #***********
  

  I am not seeking a refund at this time. I simply want my full order history restored, as was promised. Until that happens, I must reject the resolution. I remain open to continued communication with the company to complete this process.
  Thank you,
  

  Dr. ******* ****

  
  

  Business Response

  Date: 06/12/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** (collectively, "FullBeauty Brands") received complaint ID ********* from Ms. ******* **** forwarded from your office, and we are writing to respond.
  
  On June 9, 2025, we received an email from Dr. **** confirming that her accounts had been successfully merged and that she was able to view her most recent orders. However, she noted that several order numbers were still missing from her order history. We responded the same day, informing her that we would forward the missing order numbers to our Information Technology team for review and to work on restoring visibility of those orders in her account. We also assured her that we would provide an update as soon as more information became available.
  
  We truly value Dr. ***** trust and patience, and we thank her for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************
  
  

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I am following up to confirm that I still have not received a complete update from FullBeauty Brands. As of today, many of my past orders remain missing from my account, despite previous assurances that the issue would be resolved.

  Importantly, I am now receiving emails from the company asking me to review products from these missing orders. This clearly indicates that FullBeauty Brands does have internal access to order history that I cannot view. This directly contradicts the idea that the records are unavailable or under investigation.

  Also, I want to reiterate that the list of orders I previously provided was not comprehensive. I gave the company a partial list only because I had no way to view or verify all missing orders on my end.

  I continue to reject the resolution as incomplete and request full restoration of my account order history.

  Thank you,
  Dr. ******* ****

  
  
  Regards,
  
  ******* ****

  
  

  Business Response

  Date: 07/01/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** (collectively, "FullBeauty Brands") received complaint ID ********* from Ms. ******* **** forwarded from your office, and we are writing to respond.
  
  We understand Dr. ***** concern, especially considering the recent emails she states she has received referencing those missing orders. This information as well as the information she previously provided regarding the missing orders has been shared with our Information Technology (IT) Team. As of June 23, 2025,we have followed up with them again regarding Dr. ***** request. We are currently awaiting their response.
  
  On June 23, 2025, we informed Dr. **** via email that we are currently awaiting a response from our Information Technology (IT) team, and that we will share any updates with her as soon as they become available
  
  We truly appreciate Dr. ***** continued patience and understanding as we work to resolve this matter.
  
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************