Business Profile

Catalog Shopping

Full Beauty Brands

Headquarters

Complaints

This profile includes complaints for Full Beauty Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,033 total complaints in the last 3 years.
310 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Current KingSize Catalog states on the cover thank you for your order. Buy any item, get any other item for a *****. Wanted to purchase some shoes and contacted KingSize to make the order. Was informed that because the shoes were imported this did option did not exist. Checked catalog and nowhere, printed in the catalog, does it indicate that this option did not exist for the purchase for shoes. I would like to have this resolved and an email to me that I can send to KingSize indicating that they cannot use this exemption since is it is not indicated in their catalog anywhere. I desire to purchase two different pairs of shoes based on their catalog that is effective until 9/2/2025. Respectfully,******* ****** ****************************************** Ph: **********
Business Response
Date: 07/30/2025
Dear ******* *****,

FullBeauty Brands, ***** owner of the KingSize brand of products (collectively,"FullBeauty
Brands") received complaint ID ******** from Mr. ******* ****** forwarded from your office, and we are writing to respond.

We understand that Mr. ****** received a KingSize catalog promoting a special offer: Buy any item, get any other item for one *****. Mr. ****** intended to take advantage of this promotion by purchasing two pairs of shoes and contacted KingSize to place his order. However, he was informed that the offer did not apply to the shoes due to their imported status.

Upon reviewing the catalog, Mr. ****** found no indication or disclaimer stating that imported items, including shoes, were excluded from the promotion. Given that the catalog is valid through September 2, 2025, Mr. ****** respectfully requests that KingSize honor the advertised offer and allow him to purchase two pairs of shoes under the terms stated in the catalog.

The promotional offer in question states: Buy any one item indicated by an asterisk * throughout the catalog and back cover and receive a second item of equal or lesser value, also indicated by an asterisk * for one cent.

We were able to locate the catalog and confirm that this stipulation is clearly noted (see Attachment 1). Unfortunately, the shoes Mr. ****** intended to purchase are not marked with an asterisk * and therefore do not qualify for the promotional offer.

Please refer to Attachments 24 for further reference. As shown, none of the shoes are indicated by an asterisk, and as such, they are excluded from the "Buy One, Get One for a *****"promotion.

We thank Mr. ****** for taking the time to inquire. We trust we have provided the information necessary to resolve this matter.

Sincerely,
*** ****
FullBeauty Brands, Executive Communications
Office: ************** | Fax: **************
**********************************************************************
Customer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
******* ******
Initial Complaint
Date:07/27/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed this order and paid for overnight shipping. The shipping label is dated 7/18/25 and the package was delivered on 7/21/25. The website is misleading this is not overnight shipping. I requested a refund and their explanation on why a refund was not granted is unacceptable. I am requesting a refund of the shipping costs and the company practices be reviewed.
Business Response
Date: 07/29/2025
Dear ******* *****,

FullBeauty Brands, ***** owner of the KingSize brand of products (collectively,"FullBeautyBrands") received complaint ID ******** from Ms. **** ***** forwarded from your office, and we are writing to respond.

We understand that Ms. ***** placed an order with overnight shipping and paid the associated fee. However, the shipping label indicates a date of July 18, 2025, and the package was not delivered until July 21, 2025.This timeline does not align with the expectations of overnight delivery, and the information presented on the website appears to be misleading.

Ms. ***** requested a refund for the shipping charges, but the explanation provided for the denial of this request is unsatisfactory. She respectfully requests a full refund of the shipping costs and urges the company to review its shipping practices and customer communication to ensure greater transparency and accuracy moving forward.

Our records indicate that Ms. ***** placed an online order on July 16, 2026, at 9:25 PM for three items and selected the Super-Fast delivery option for her order at the checkout. One item was shipping from the manufacturer directly so Ms. ***** was advised that item would ship out standard delivery. The other two items were promised to arrive within one to two business days. (see attachment 1). The order was processed and packaged on July 17, 2025, and shipped on July *******, via ***** Express Next business Day Delivery with tracking number ************ and was scheduled to arrive on July 21, 2025. (see attachment 2). The Super-fast delivery credit was denied due to the order arriving within the promised time frame.
Notwithstanding the above, we at FullBeauty Brands strive to satisfy our customers in all instances as it is simply good business. As a one-time courtesy, on July *******, we issued a refund for the Super-Fast delivery fee in the amount of $19.34 to the **** card that was used to place the order. She can expect to see the funds reflected in her account within 5-7 business days.

We thank Ms. ***** for taking the time to inquire. We trust we have provided the information necessary to resolve this matter.

Sincerely,
*** ****
FullBeauty Brands, Executive Communications
Office: ************** | Fax: **************
**********************************************************************

Customer Answer
Date: 07/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is somewhat satisfactory to me.
By breaking my order into two shipments I was charged to ship the other item separately which also did not arrive by the promised day.
The quality of their shipping and their products are a clear indication that I will never purchase from their company again.

Regards,
**** *****
Initial Complaint
Date:07/24/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Only got part of the order being charged for the hole thing.
Business Response
Date: 07/24/2025
Dear ******* *****,

FullBeauty Brands, ***** owner of the KingSize brand of products (collectively,"FullBeauty
Brands") received complaint ID ******** from Mr. ******* ***** forwarded from your office, and we are writing to respond.

We understand that Mr. ***** placed an order but only received a portion of it, despite being charged for the full amount. He is now requesting a correction to his credit report regarding this issue.

Currently, Fullbeauty Brands has been unable to locate an order under Mr. ****** name. To assist further, we kindly ask that he provide the following details:

Order number or invoice number
Full name used when placing the order
Shipping address associated with the order

Once we receive this information, we will promptly investigate and work toward a resolution.

We apologize for any inconvenience caused during this process and we thank Mr. ***** for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.

Sincerely,
*** ****
FullBeauty Brands Executive Communications
Office: ************** | Fax:**************
**********************************************************************
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bait and switch these items were offered with a spend $100.00 and get a discount of $50.00 off. Upon checking out the coupon code did not go thru. When I called customer service I was told I had used the coupon and there was nothing to change it. I cancelled my charge card with this company as I have had several complaints with this company.
Business Response
Date: 07/23/2025
Dear ******* *****,

FullBeauty Brands, ***** owner of the Jessica London brand of products (collectively,"FullBeauty
Brands") received complaint ID ******** from Ms. ******* ******* forwarded from your office, and we are writing to respond.

We understand that Ms. ******* feels the recent experience may be perceived as a bait-and-switch. The promotion in question offered a $50 discount with a minimum purchase of $100. However, it appears that the promotional code did not apply at checkout.

When Ms. ******* contacted our customer service team, she was informed that the coupon had already been used and could not be reapplied. As a result of this and previous concerns, Ms. ******* has chosen to close her charge account with our company, citing multiple issues with Jessica London.

Upon reviewing Ms. ******** order, we found that it includes clearance items. Unfortunately, the current promotion$50 off a $100 purchasedoes not apply to clearance merchandise, as outlined in the promotions terms and conditions see attachment.

The promotional code is still active and valid through August 30, 2025. Ms. ******* is welcome to take advantage of the offer by placing an order that includes qualifying, non-clearance items totaling $100 or more.

We thank Ms. ******* for taking the time to inquire. We trust we have provided the information necessary to resolve this matter.

Sincerely,
*** ****
FullBeauty Brands, Executive Communications
Office: ************** | Fax: **************
**********************************************************************
Initial Complaint
Date:07/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Woman Within - says a Full Beauty Brand - account was ****************- later was closed after payment was made and merchandise returned
Customer Answer
Date: 07/18/2025
catalogue sent duplicate order -they sent shipping label -duplicate order was returned- paid for my order- - keep getting late fees & calls from ******************************* said account given to other agency - Woman Within said each time i call will not be charged - talked to them numerous times since Aug 2024-in May said will investigate and resolve in 3 months
Business Response
Date: 07/24/2025
Dear ******* *****,

FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ********* ************ forwarded from your office, and we are writing to respond.

FullBeauty Brands records indicate that on August 22, 2024, two identical orders were placed by telephone through a Woman Within catalog using Ms.************* Woman Within account. Both orders, totaling $223.02 each, were charged to her Woman Within credit card and shipped to her address on August 24, 2024.

On November 12, 2024, one of the packages was returned, and a partial refund of $194.22 was issued to her Woman Within credit card. However, it appears the original shipping charge of $26.98 was not refunded, and a $10.99 return fee was also charged in error.

To resolve the matter, on July 24, 2025, we issued the remaining refund of $26.98 for shipping and $10.99 for the return fee to *********************** Within credit card. The refunded amounts should post to her account within 35 business days.

With respect to any late fees on Ms. ************* credit card, we ask that she coordinate directly with ************* (Comenity) as issuer of the credit card as indicated on her disclosures and account statements. Ms. ************* credit account relationship with Comenity is confidential between Ms. ************* and Comenity, and FullBeauty Brands does not have visibility into the accounts status, nor can FullBeauty Brands affect billing matters. We will apprise Comenity of Ms. ************* inquiry, but we also encourage you to reach out directly with Comenity at the following address or using the information provided on Ms. ************* credit card statement.

*************
P.O. Box 182273
******************-2273
**************

We thank Ms. ************ for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.

Sincerely,
****** *****
FullBeauty Brands, Executive Communications
Office:************** | Fax: **************
**********************************************************************
Initial Complaint
Date:07/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 6th, I was searching the web for wide width boots for women, and came across Catherine's website where there was a product I wanted more details about. Clicked on it and after I discovered the price of shipping and that the fine print said that my credit card would be charged repeatedly for a subscription to the company, I exited out without placing an order. My credit card was charged and the product shipped even though I never actually placed an order. This seems fraudulent.
Business Response
Date: 07/22/2025
Dear ******* *****,

FullBeauty Brands, ***** owner of the Catherines brand of products (collectivelyFullBeauty Brands") received complaint ID ******** from Ms. ***** **** forwarded from your office, and we are writing to respond.

After thoroughly reviewing our records, we can confirm that an order was submitted on July 6, 2025, and was paid for using Ms. ***** ****** account. As part of ******'s standard security process, completing a transaction requires the user to log in with their credentials and authorize payment. Additionally,prior to order submission, all customers are presented with a clear summary of their order, including item details, pricing and shipping costs, before confirming the purchase.

Regarding the subscription, Ms. **** mentioned, we offer a "Member Rewards Program" to our customers after the customer places an order. This program is through a third party (Ebbo/Clarus) which offers free shipping rebates up to $15.00. The 30-day trial period is free, and after the 30-day trial,the customer is billed $16.95 per month plus tax unless the customer calls and cancels. The membership requires a purposeful act on the customer's end to sign up for the membership; therefore, the customer is not automatically subscribed,and the customer cannot accidentally subscribe. The sign-up page explains the free trial and monthly fee and the complete terms and conditions for the program. Then, the customer receives an email or a welcome packet in the mail, with the program details, including instructions on how to cancel the program online, by phone, or by mail.

The package was shipped to Ms. ***** address on July 8, 2025, via ***** with Tracking # ************. According to the tracking details available at *************, the package was delivered on July 17, 2025, with photo proof of delivery provided. Please see the attached documentation for reference.

If Ms. **** no longer wishes to keep the item, she may return it by following our return process outlined at ******************************. Once the return is received,a full refund will be issued to her ****** account.

We thank Ms. **** for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.

Sincerely,
***** *****
FullBeauty Brands, ************************************************** | Fax: **************
**********************************************************************
Initial Complaint
Date:07/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
back and forth with woman within and payments - did not receive statement and then charged me a service charge and interest that was more than the balance. No reminder or warning - this company is in the business of trying to charge late fees whenever they can. Then continue to charge for items not received. Did a charge back with ***** because item was not received - see proof on their own website, they then show tracking that it was when you take the tracking number independently and it shows it doesnt exist - Never got the item so refuse to pay, and they continue to add interest and charges without resolving. I want to be done - this company scams and continues to just add interest with resolution. get the same response sorry but not sorry. Remove all charges and close my account - I am not paying for items not received.
Business Response
Date: 07/21/2025
Dear ******* *****,

FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively, "FullBeauty Brands") received complaint ID ******** from ************** forwarded from your office, and we are writing to respond.

We understand Ms. **** has made several attempts to resolve issues with her account, including charges for an item never received and fees applied without prior notice.

She did not receive her statement and was charged interest and service fees exceeding her balance, without any reminders. Additionally, she was billed for a product that never arrived.Although tracking was later provided, independent verification shows the tracking number is invalid. A chargeback was filed through ****** supported by Woman Within websites evidence.

Despite this, charges and interest continue to accrue without resolution. Ms. **** believes this reflects a pattern of unfair billing practices and is requesting a billing adjustment.

Our website provides the following information regarding packages that the carrier shows as delivered:

If you are not able to locate your package, give us a call at **************. Were happy to help.

Please print a PDF Affidavit Form, fill out with Order Number, Order Total,Name, Billing Address, Phone Number, and Email Address. Please sign, date, and send to our Analysts for review.

Send to:
Customer Relations Analyst
****************************************************************************

* A police report is required for any package of $200 or more, multiple misdelivered packages totaling $200 or more within 60 days, and for deliveries with picture proof provided by carrier. Please attach the police report to your signed affidavit letter. Letter must be received within 60 days from the ship date. All claims are subject for review; affidavit does not guarantee refund.

FullBeauty Brands records confirm that Ms. **** placed an online order through ************************** on June 2, 2025,for four dresses.

Two of the dresses were shipped from Fullbeauty Brands on June 4, 2025, via ***** (Tracking Number: ************) and were delivered on June 10, 2025. Please refer to Attachment 1 for confirmation.
One dress was temporarily unavailable at the time of purchase and was placed on backorder.
The remaining dress was shipped directly from the vendor on June 3, 2025, via **** (Tracking Number: **********************) and was delivered to Ms. ****s mailbox on June 5, 2025. See Attachment 2 for details.

The back-ordered dress arrived at our facility on June 29, 2025, and was shipped via **** (Tracking Number:9261290357485786579735). Delivery was confirmed on July 7, 2025. See attachment 3.

We regret that Ms. **** did not receive one of her packages and are committed to resolving this matter promptly. To proceed, we kindly request that Ms. **** complete and sign the attached affidavit and email it to us at [email protected] receipt, we will issue credit for the missing item.

For Ms. ****s convenience, we have included a copy of the affidavit for the Better Business Bureau to forward.

We apologize; Ms. **** is experiencing issues with her Woman Within credit card account. ***************************************** cannot assist Ms. **** with her requests concerning her credit card; ************* is the issuer of this credit card.FullBeauty Brands does not have the ability to accept payment, remove fees,change due dates, cancel a card, nor does it have the ability to make changes to a customer's credit report. We ask that she work directly with the Better Business Bureau and ************* if she needs assistance with this matter.

Comenity's Contact information is as follows:
                                    *************
                                    PO Box 182782
                                    ********,** 43218-2782
**************

We thank Ms. **** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.

Sincerely,
*** ****
FullBeauty Brands, Executive ****unications
Office: ************** | Fax:**************
**********************************************************************
Customer Answer
Date: 07/21/2025
This option of completing this form was never offered to me - I had many communications with woman within and they never offered this as an option. It is attached to move this process along. Woman Within works with ************* to charge me for purchases. They won't refund or work with this issue unless Woman Within lets them know. So confusing that they have nothing to do with charge cards. That makes no sense to me. Who's policy is it to charge late fees, is the policy not dictated by woman within. Who is the right company to get things resolved do they not talk to each other. The entire issue is an example of poor customer service. Attached is the affidavit and I will mail it as well to get this issue resolved. All for $44.06 cents. They truly need to work on their customer service skills of how to resolve issues better.
Customer Answer
Date: 07/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
This option of completing this form was never offered to me - I had many communications with woman within and they never offered this as an option. It is attached to move this process along. Woman Within works with ************* to charge me for purchases. They won't refund or work with this issue unless Woman Within lets them know. So confusing that they have nothing to do with charge cards. That makes no sense to me. Who's policy is it to charge late fees, is the policy not dictated by woman within. Who is the right company to get things resolved do they not talk to each other. The entire issue is an example of poor customer service. Attached is the affidavit and I will mail it as well to get this issue resolved. All for $44.06 cents. They truly need to work on their customer service skills of how to resolve issues better.

Regards,

***** Comm

Business Response
Date: 07/22/2025
Dear ******* *****,

FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively, "FullBeauty Brands") received complaint ID ******** from ************** forwarded from your office, and we are writing to respond.

We understand Ms. ***** frustration regarding the billing issues she has encountered. However, please note that all matters related to her credit card accountincluding statements, fees, and interest charges are managed solely by *************. As ******************* relationship with the bank is private and separate from Woman Within, we are unable to make changes or adjustments to her account.

That said, we have reached out to ************* via email on July 21, 2025, to share Ms. ***** concerns and advocate on her behalf. While we cannot guarantee the outcome, we hope they will take her situation into consideration.

Regarding her order, we remain committed to resolving any product-related issues. A credit of $40.93 has been issued for the dress Ms. **** did not receive. Please allow 35 business days for the credit to reflect on her original form of payment.

We appreciate Ms. ***** patience and understanding, and we remain available to assist with any further order-related concerns.

We thank Ms. **** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.

Sincerely,
*** ****
FullBeauty Brands, Executive ****unications
Office: ************** | Fax:**************
**********************************************************************
Customer Answer
Date: 07/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
***** Comm
Initial Complaint
Date:07/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scammed by this company, they have taken my money from a phishing scam of free shipping. I made a purchase of kingsize on 5/15/2025, then I was charged for "free shipping for 2$" on that date, i was then charged 16.95$ on June 15 and July 14 with no authorization and emails notifying me. I am being scammed out my money. And will take it as far as needed to go. I need this cancelled and refunded immediately.
Business Response
Date: 07/22/2025
Dear ******* ******

FullBeauty Brands, ***** owner of the KingSize brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Mr. ***** ***** forwarded from your office, and we are writing to respond.

We understand that Mr. ***** made a purchase on ************************ on May 15, 2025. On that same date, he was charged a fee labeled Free Shipping in the amount of $2.00. Subsequently, Mr. ***** was charged $16.95 on both June 15 and July 14,without his authorization or any prior email notification.

Mr. ***** believes these charges were made without his consent and feels he may be the victim of a potential scam. He is requesting a full reimbursement for the two unauthorized charges of $16.95 each.

Regarding the $16.95 charges to Mr. ****** we offer a "Member Rewards Program" to our customers after the customer places the order. This program offers free shipping rebates up to $15.00. The 30-day trial period is 1.99,and after the 30-day trial, the customer is billed $16.95 per month plus tax unless the customer calls and cancels. Membership requires a purposeful act on the customer's end to sign up for the membership; therefore, the customer is not automatically subscribing, and the customer cannot accidentally subscribe.The sign-up page explains the free trial and monthly fee and the complete terms and conditions for the program. Then, the customer receives an email with the program details, including instructions to cancel the program online, by phone,or by mail.

FullBeauty Brands records indicate that Mr. ***** made an online purchase through ************************** on May 14, 2025. At that time, he enrolled in the Member Rewards program. A welcome packet containing detailed information about the program was sent to Mr. ***** on May 15, 2025. Email records confirm that ******** opened and read the welcome email on the same date.

As Mr. ***** did not cancel the membership before the end of the trial period, monthly membership fees were charged for June and July 2025.

To address Mr. ****** concerns, we contacted ****/Clarus, the third-party provider that manages the Member Rewards program. They confirmed that the membership was canceled on July 18, 2025, and a refund of $35.89 was issued to Mr. ***** on the same day. The credit should appear on his **** card account within 35 business days.

We thank ******** for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.

Sincerely,
*** ****
FullBeauty Brands, Executive Communications
Office: ************** | Fax: **************
**********************************************************************
Customer Answer
Date: 07/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
***** *****
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every time I order something the amount that is charged to my credit card is different than what my order is. I print out my order receipt. When I called, they said that it's because the actual charge could be different once it is shipped. It's only a few cents difference, but if they are doing it to thousands of people who just pay it without question, how much money are they stealing from people. This is not right and should be investigated. This a form of bait and switch. I hope someone actually looks into this and forces them to stop these thieving business practices.
Business Response
Date: 07/18/2025
Dear ******* *****,

FullBeauty Brands, ***** (collectively, "FullBeauty Brands") received complaint ID ******** from Ms. ****** ******* forwarded from your office, and we are writing to respond.

We thank Ms. ******* for reaching out and sharing her concerns. We understand how important it is for our customers to feel confident in the accuracy of their charges, and we appreciate the opportunity to clarify how our ordering and payment process works.

When customers place an order through our system, the tax amount provided at checkout is an estimate. This estimate is based on general location data and may not reflect the exact tax rate applicable to your specific shipping destination. Once the order is submitted and processed, the system determines the final sales tax based on the accurate county-level information tied to your shipping address.

Additionally, we would like to note that we do not charge customers credit cards at the time of order placement. Instead, a temporary authorization is placed to ensure funds are available. This is standard practice for many online retailers. Once your order is finalized and shipped, the actual charge, reflecting the final tax calculation, is processed. The original authorization is then released by the financial institution handling the card, typically within 35 business days. Customers will receive an order confirmation and tracking number by email if provided, along with a summary that shows the final amount charged.

We hope this helps clarify the process. Please rest assured that we strive for full transparency in all transactions and never apply hidden or unjustified charges. If Ms. ******* has any further concerns or would like us to review a specific order, she can feel free to contact us directly at the contact information listed below.

We thank Ms. ******* for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.

Sincerely,
****** *****
FullBeauty Brands, Executive Communications
Office:************** | Fax: **************
**********************************************************************
Initial Complaint
Date:07/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items online on June 27, 2025 to be delivered via express delivery. The cost of the items ($245.10) were removed from my checking account on July 1, 2025. My woman within account was never updated with a tracking number for these items. On July 10, 2025, I telephoned customer service and they provided a tracking number for my items which had not left *******. It stated that the label was prepared and awaiting pick up. The tracking information still states the same thing today (7/14/2025), even after I spoke with the customer service representative. The package is still in ************, IN and never been received by *** Ex. I telephoned on July 14, 2025 and was hung up on the first time I asked to speak to a supervisor about this matter and the second telephone call I remained on hold for over an one hour and twenty minutes with no answer from the supervisor that I was supposedly transferred to. I would like to get the refund for my items purchased sent back to my personal checking account since I have not received these items that cost $245.10 in total. **************** has been aweful in handling my request and continuously tells me that they follow a process and I will need to call back in 5 to 7 business days to request a refund for these items. I have now called back twice trying to resolve this matter and will seek legal counsel if this matter is not resolved through the BBB since the customer service personnel can not seem to help me.
Business Response
Date: 07/17/2025
Dear ******* *****,

FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ********* ***** forwarded from your office, and we are writing to respond.

FullBeauty Brands records show that Ms. ***** placed an online order through *************** on June 27, 2025, totaling $242.28, which was charged to her **** card. The order consisted of two clothing items and was shipped to the address listed on her Woman Within profile on June 30, 2025. The package,associated with ***** tracking number ************, shows as delivered by ***** on July 15, 2025.

Our website states, if a package has not arrived within three business days of the estimated delivery date, customers are encouraged to contact us. In some cases, tracking information may appear as not found if the shipping label was not scanned properly. Additionally, if more than 20 business days have passed since the expected delivery date, customers should reach out so that we can issue a credit and gladly re-order the item.

************ did not receive the package, we encourage her to complete the affidavit form available at *******************. Once the form is submitted and our non-receipt process is followed, we will be able to issue a refund for the package.

To begin the claim, Ms. ***** can download and complete the *** Affidavit Form available at *******************. Once completed, she can then send it to our Customer Relations team for review at:

Customer Relations Analyst
****************************************************************************

We thank Ms. ***** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.

Sincerely,
****** *****
FullBeauty Brands, Executive Communications
Office:************** | Fax: **************
**********************************************************************

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