Complaints

This profile includes complaints for Peterman Brothers Heating, Cooling, Plumbing & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Peterman Brothers Heating, Cooling, Plumbing & Electrical has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Peterman Brothers Heating, Cooling, Plumbing & Electrical

  677 Commerce Parkway West Dr Greenwood, IN 46143-7533

  
• 

  Peterman Brothers Heating, Cooling, Plumbing & Electrical

  PO Box 1207 Greenwood, IN 46142-0370

  
• 

  Peterman Brothers Heating, Cooling, Plumbing & Electrical

  14580 Wooster Rd Mount Vernon, OH 43050

  
• 

  Peterman Brothers Heating Cooling Plumbing

  4324 Bishop Ln Louisville, KY 40218

  
• 

  Peterman Brothers Heating, Cooling, Plumbing & Electrical

  3413 Rascal Dr. Lafayette, IN 47909-2789

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1, 2023, I became a GoldPPCMonthlyDiscount customer for *********************************************. I agreed to pay them $12 per month for this membership. I am supposed to get, amongst other things, Priority Scheduling and semi-annual HVAC maintenance visits. On March 11, 2025, I called to have my HVAC system serviced. I was told the next available date for the service would be July 28, 2025. Today, July 28, I got a call from them saying they would not be able to service my machine and rescheduled my service for August 28. That is over five months from when I requested the service to the expected service date. I am filing this complaint because Im paying Peterman Brothers for services I am not receiving and for descriptive and/or misleading terms of service.

  

  Business Response

  Date: 07/30/2025

  Peterman Brothers *************** membership grants member access to free maintenance checks, however it is the customer's responsibility to contact ********************************************* to take advantage of this benefit. The customer did contact ********************************************* in March 2025 to schedule cooling system check and was scheduled for the earliest available appointment on 7/28/25. Maintenance checks can have a waiting period as those spots fill up as the season approaches. The customer's visit was also added to the Can Move list in case any appointments opened up sooner. 

   

  Unfortunately, on 7/28/25 Peterman Brothers had unexpected circumstances with scheduling that required us to contact the customer to reschedule their maintenance for 8/28/25. This was an unfortunate situation and we understand the inconvenience that this may have caused the customer. Our Customer Experience team has contacted the customer and offered to waive 3 months of membership fees for the inconvenience that this rescheduling caused. The customer accepted and their membership fees for August, September and October have been waived. 

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  **** Bellles

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Bother cam and installed a new furnace and ** unit on May *******. Upon installation on May 30 both units shut down and would not turn on. Peterman Brothers sent a technician out on June 2. He increased the blower motor speed. Then on June 3 they sent a different technician out to check this installation, and he spent all day at the home as there was and still is many air leaks to the unit. Then on the week of the 9th the branch manager came out to look over everything and informed me that the unit that was put in should not have been put in as it is too big to be placed vertically, it should have been installed horizontally. As the manager left, he stated that he would order parts, and they would be back within a week to fix this problem for the fourth time. I called the week of the June ***************************************************************** the system for anyone to come back out and fix the problem. I have called multiple times as my husband has too (***** ******). They stated today that the parts will be in on Friday the June 27. They also said they should be here on June 23, to get everything completed. My concern is that the ** is not functioning properly has not kept the home cool and has run nonstop since they have supposably fixed this issue three times now. This unit is going to cost ******. I would like this to rectified as my utility bill is now going to be way higher from the units running nonstop since install. No one in the office can give an answer as to why this is happing and that this is not the moto they run by. I feel that a month to get a brand-new ac and furnace running as it should is unacceptable. I am not asking to be given the units for free, however I feel that there should be compensation as this has been going on for far too long.

  

  Business Response

  Date: 07/09/2025

  Peterman Brothers installed the customer's HVAC system on 5/27/25. After installation there were a couple of warranty calls due to system not performing and it was determined that Peterman Brothers would need to convert the system to a horizontal position rather than the vertical position. Peterman Brothers had a field supervisor walkthrough to compile parts lists and this conversion was completed on 7/1/25. On 7/8/25, Peterman Brothers returned to the home to address some further concerns with air leaks in the home. A Peterman Brothers Customer Experience coordinator has been in contact with the customers to assist through the process and is reviewing for potential reimbursement due to the inconveniences the customers have experienced. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of estimate was 6/12/2025. I had a man from Peterman Brothers come & look at my furnace, it was out since Feb 2025. I ended up talking to ******* ******* on the pad the service man had. I chose a higher mid range of Furnace & A/C the rate showed aprox ********* & ******* claims he got it down to the rate of aprox *********. I was upset & I asked him what about the advertisment on TV about buy the Furnace & get the A/C Free, etc...BOGO FREE. He stated well you know you don't get anything free, but it is dicounted. I asked so your Furnace or A/C is $17,000.00??? Also, I was suppose to get a 15yr warrenty on *************** shows 10yr. Everything is a lie. I told them to come get the unit. No one will help me, not even Goodleap. ******** said they can come get it, but I would still have to pay & Peterman Brothers it not talking to me or even trying to make it right. AT ALL. Never was the rate near $21,000.00. NEVER. My son, who is 36 yrs old, was here & apart of it all. The highest was $********* & then ******* claimed not really free, but discounted. Then stop advertising that it's FREE. I want what is right & what is being advertised. So far it has been all lies. Please help

  

  Business Response

  Date: 07/03/2025

  Peterman Brothers was called to the home for a service diagnostic on 6/12/25. After diagnosing the system and presenting options for repair, the customer opted to meet with one of our ****************** advisors. During this consultation, the comfort advisor presented a variety of options. Once the customer selected what option they were most interested in, there were some discounts that were applied, including the full system promo discount. This discount is meant to cover the cost of the furnace box, not necessarily the full installation of the furnace itself. There are other costs associated with the installation that are chargeable (labor, overhead, etc.).

   

  Once the customer agreed and signed off on the project, Peterman Brothers returned to complete the install on 6/13/25. The customer signed off on the invoice and was satisfied with the work completed. Since the customer filed the ******************** complaint, Peterman Brothers Customer Experience has been in communication with the customer to try and clarify details of the project. As a courtesy, Peterman Brothers is reviewing to see if there are any other additional discounts that could be offered and applied to the job. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just over a year ago, we hired this company to completely replace our homes drainage system, paying over $20,000 for the service. The work was completed and included a 10-year warranty. Despite this, we are now facing the exact same issue the original work was meant to resolve: raw sewage is backing up into our home.Currently, we are dealing with:Overflowing toilets Standing sewage water in the shower Unusable plumbing throughout the home Hazardous exposure to human waste We contacted the company on Tuesday to report the issue and were told someone would be sent on Thursday after 3 PM. I left work early to be home for the technician, only to receive a call around 5 PM stating no one would be coming and that we would need to reschedule for Friday after 3 PMwith no guarantee they would arrive if another emergency call comes in.This response is unacceptable, especially considering:The work is under warranty.The issue presents a serious health and safety concern.Their lack of urgency has left us living in unsanitary, potentially dangerous conditions for several days.Desired Resolution:Immediate repair of the drainage system under the terms of the 10-year warranty.Priority scheduling and expedited service given the health hazard.A written explanation of how the issue will be permanently resolved.A review of their warranty fulfillment process to ensure this doesn't happen to other customers.If this cannot be resolved promptly, we are prepared to contact local health authorities and consider further legal action.

  

  Business Response

  Date: 07/09/2025

  Peterman Brothers performed a sewer line ***lacement and whole home ***ipe in April 2024. On 6/17/25 the customer contacted ********************************************* with an issue of slow drains. Peterman Brothers visited the home on 6/20/25 and performed a drain clearing. During the evaluation, the field professional was able to run cable the length of the main line and recommended a further evaluation as it could be issue with city line or where it ties into main. On 6/21/25, Peterman Brothers performed a warranty ****** to try and clean the line some more to evaluate with the city. On 6/23/25, Peterman Brothers returned to evaluate the issue with the Atlanta city official. The Atlanta city official performed a camera inspection and determined that Endeavor had bored a hole through the line and that's what was causing the issues. An Endeavor *** arrived and took responsibility for this issue. This was not an issue with the Peterman Brothers work and no further resolution is necessary. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to be removed from their membership Febuary 25th. They have yet to cancel it, and have charged me monthly since then. (APRIL/MAY/JUNE) I replied to emails, and am now on hold for over 15 minutes attempting to speak with a representative.

  

  Business Response

  Date: 06/18/2025

  The customer initially joined the ********************** *************** for their property at **************** on 2/19/25. The customer then submitted a cancellation request via email on 2/21/25 and that membership was cancelled on 2/24/25. The customer then contacted ********************************************* on 3/3/25 to have a service done at *********************. Peterman Brothers was out to the home on 3/4/25 and the customer was signed up for the *** membership for this property as well. The customer was able to benefit from the waived $85 service diagnostic fee and also a 15% discount on two repairs (totaling $150.44 in repair savings). 

   

  Peterman Brothers was notified that the customer was unaware of their membership at ************************************* on 6/18/25. A Peterman Brothers customer experience team member is currently reviewing the matter and has been in communication with the customer to make them aware that we are looking into this for possible resolution. 

  
  

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2020 we had a new furnace and a/c installed. We had routine maintenance for the next 2 years we missed a couple maintenance calls and when we called for them to come out to see why our a/c isn't working properly the tech stated that the line from the new unit to the line from the house was not braised (sauteed copper) correctly and the unit has been leaking freon causing the machine to work harder and cause the filter to get clogged and the freon to leak out. The quoted us $3,000 to fix what wasn't installed correctly. I spoke with the manager and he got aggressive when I stated the unit was not installed correctly. I told him I would like them to fix it under warranty and he stated it won't be covered by the 10 year warranty on the unit due to missed maintenance schedule. They have not tried to fix the unit they installed incorrectly we got a loan for the units and it was $11,000. They didn't even offer a compromise to fix their mess up. I would like them to fix what they incorrectly installed. I still have not heard from them on the repairs. it is incredibly unprofessional. All I want is the unit to be repaired.

  

  Business Response

  Date: 06/10/2025

  Peterman Brothers installed the customer's HVAC system in December 2020. This HVAC install included a 10-year parts and 1-year labor warranty. After installation, the customer had the following HVAC visits: 8/17/21 (cooling system maintenance check), 9/29/22 (service call- furnace wouldn't kick on), 2/7/23 (heating system maintenance check), 8/31/23 (cooling system maintenance check), and 8/8/24 (service call- no cool air). Prior to the call for no cooling, nearly 4 years after the installation, there had been no cooling related service calls and all cooling checks had reported back with normal findings and system was operational. During the 8/8/24 service call (job ******), the Peterman Brothers field professional diagnosed that the system was low on refrigerant, which had caused the evaporator coil to freeze over. The refrigerant system is a closed system, so the system being low on refrigerant indicated that there was likely a leak somewhere in the system. The field professional's invoice does not identify any installation errors. After diagnosing low refrigerant, the field professional built a variety of options to address this, which included a nitrogen leak search, a lineset repair and adding more refrigerant. 

   

  Because there was no prior indication of any cooling issues, and because the issue arose outside the 1-year labor and workmanship warranty, Peterman Brothers does not feel that it is responsible for the issue that the customer is experiencing. ********************************************* is happy to try and assist with locating and identify where the leak is coming from by performing a leak search, but this would be a chargeable project and further repairs and refrigerant would also be chargeable to the customer. 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ****** Evolution HVAC system that was 100% installed by Peterman Brothers. It is brand new and still under warranty.As-is, it's been down since March due to a leaking thermal expansion valve (Part #: EA36YP273). Peterman claimed it was a broken evaporator coil, but three other HVAC techs (from Action Air, ********, and Home Heroes) all claimed it was a leaking TX valve. Peterman charged me thousands of dollars to replace the coil, but when they did the tech confirmed the issue was the old TX Valve. I have contacted Peterman Brothers via every avenue (phone calls, texts, and email) and they have not been able give even an estimate on when they'll be able to buy this $140 valve and fix ***** HVAC has been down for three months. I have no emergency heat. I just want this brand-new under warranty system working. Please.

  

  Business Response

  Date: 06/06/2025

  The customer had initially contacted ********************************************* in March for a low pressure fault on the thermostat. When Peterman Brothers came out on 3/3/25 our field professional was unable to recreate the fault code that the customer had called about. The field professional did a full system check and was unable to recreate any of the problems that the customer had noted. 

   

  In April the code repeated itself and the customer contacted ********************************************* again. This time our field professional was able to diagnose a refrigerant leak that was present on the evaporator coil (see attached photo of refrigerant oil present on field professional's finger). The field professional created an option to proceed with an evaporator coil replacement under manufacturer parts warranty. The customer agreed and the repair job was built and part ordered. Because this was a manufacturer part there was a delay in receiving the new evaporator coil for warranty replacement. 

   

  On 5/24/25, Peterman Brothers returned to complete the evaporator coil replacement. After replacing the evaporator coil, the field professional found that the system was not holding pressure and further diagnosed a failed TXV valve. This TXV valve was replaced at no charge to the customer on 5/31/25 and the system was determined to be properly operating after the replacement of evaporator coil and TXV valve. Peterman Brothers customer experience team verified satisfaction with the customer on 6/2/25. ********************************************* feels that no further resolution is necessary. 

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** ******

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the membership on April 15th 2025. They still charged my credit card for membership on May 19th.I called several times to cancel membership, then several times to confirm membership was cancelled. They have my credit card information and continue to charge my card.I am seeking 2 months reimbursement and to erase my credit card information from their system.

  

  Business Response

  Date: 06/02/2025

  The customer stated that they requested cancellation of their PPC membership on 4/15/25, however, Peterman Brothers never received the required written request form via Cancellation Form submission via link, email or letter. The customer also proceeded with an ************ diagnostic visit on 4/24/25, which did receive membership benefits in the form of waived service diagnostic fee ($85 savings) and discount on repair ($33.75 savings). Peterman Brothers was contacted again on 5/27/25 about cancellation and customer stated that they were told the membership would be cancelled multiple times. As a courtesy, the Peterman Brothers membership team proceeded to cancel without the Cancellation Form submission and refunded the 5/20/25 membership payment of $36. 
  
  Peterman Brothers does not feel that any further compensation is warranted as the customer did take advantage of membership benefits and savings after they state that they requested cancellation of membership and a refund has already been submitted for the membership payment that took place in May 2025. 

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  It was a month of misery. Multiple calls, their team telling me that membership is cancelled 7 times in 20 days, even though it was never cancelled. I was still charged. ****** and lies. I dont accept this resolution. There was no service done in May. It was cancelled because the membership was cancelled. There was no service, no repair done in May of 2025. Lies on top of lies.
  
  Regards,
  
  ******* *****
  

  

  Business Response

  Date: 06/06/2025

  It appears that the customer previously had a *** membership at ********************************** and moved to ***********************. The customer opted to transfer the membership to the new property on 4/18/25. The customer was then charged for the monthly membership fee on 4/21/25. On 4/23/25, the customer contacted ********************************************* for an ************ diagnostic at ***********************. This job was completed on 4/24/25 (see attached invoice *******). Because the customer utilized a membership benefit after the 4/21/25 membership billing, they are not eligible for a refund of that membership payment. Being part of the Club saved them $85 off the diagnostic fee and another $33.75 off the repair. 

   

  The customer then contacted ********************************************* on 4/29/25 to request cancellation of membership, and was texted the cancellation instructions to submit a cancellation request form. This form was never submitted. The customer then contacted ********************************************* on 5/27/25 to inquire about still being charged for the membership. As a courtesy, Peterman Brothers proceeded with cancellation without the required cancellation form and refunded the 5/21/25 membership payment. As previously stated, Peterman Brothers does not feel that any further resolution is warranted. 

  
  

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I do not accept the response. Peterman is not talking about the underlying issue of the membership cancellation over the phone. I encourage them to listen to their recorded lines of my calls and multiple times being told by their team that my membership was cancelled when in fact it was not and they ended my charging me and were dishonest about cancelling it.

  Please stop talking about April. We are in June and the issue was you charging my credit card when in fact your team told me over the phone that the membership was cancelled multiple times.
  
  Regards,
  
  ******* *****
  

  

  Business Response

  Date: 06/16/2025

  As previously mentioned, the customer contacted ********************************************* on 4/18/25 to transfer their PPC membership from ********************************** to ***********************. On 4/23/25, the customer contacted ********************************************* to schedule an ************ diagnostic due to a concern with one of the thermostats not working. A Peterman Brothers field professional visited the home on 4/24/25 to assist with diagnosing and addressing the customer's concerns. Because the customer had transferred their membership from their previous home, the field professional did not charge the standard service diagnostic fee of $85. 

   

  Peterman Brothers did cancel the customer's membership in May 2025 and refunded the May membership payment as the customer had requested cancellation prior to that billing on 5/20/25. However, the membership payment on 4/21/25 is non-refundable as the customer utilized membership benefits after that billing by having a service diagnostic performed and receiving the membership benefit of that fee being waived. Peterman Brothers feels that no further resolution is necessary. 

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  Peterman lied about cancelling membership over the phone. Multiple times. Business is built on deceit and customer service and satisfaction means zilch to them. Clearly they had to "refund" me because i called them to refund, otherwise, they'd keep going... as per usual
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, I had an appointment scheduled for a clogged drain. When I called to cancel they suggested I get my electrical panel looked at. I agreed due to our electrical bills being over $100 higher than usual. Their salesman said it was being caused by electrical panel and it would need to be replaced. He also stressed how we were at risk of a house fire if it wasn't replaced immediately. We agreed to have it replaces but found out later that day, that it wasn't the electrical panel that needed to be replaced, but it was due to a repair that **** from Peterman Brothers didn't do correctly on 12/27. We looked at our energy bill and realized the higher energy bill started right after his "repair". We found out he wired it incorrectly and connected our furnace to run of emergency heat. We also were told that there was no danger of fire as well. We immediately texted, called, sent a message through chat and sent an email canceling the order. The loan company canceled the loan, but now Peterman said they need to keep $250 from my deposit. There was no mention of this with signing up and they made no attempt to correct their error from December after finding out their guy didn't do his job the first time. This whole experience has been a nightmare and we just want our money back from these con men

  

  Business Response

  Date: 04/23/2025

  Peterman Brothers was contacted by the customer to cancel a scheduled drain clearing. During this call, the customer requested that we schedule an ********************** estimate for a new panel as their panel was 20+ years old. A Peterman Brothers electrical field professional visited the home on  4/1/25 and identified that there was major corrosion and evidence of overheating in the electrical panel. Our field professional built several options for the customer to address the concerns and the customer chose to move forward with one of the options and placed a $689.28 deposit for the work to be completed on 4/21/25. 

   

  Peterman Brothers was not notified of any HVAC concerns until the customer contacted ********************************************* to cancel the scheduled electrical repair job. The customer mentioned that they had a friend that took a look at the panel and HVAC system and identified the issue, however Peterman has no proof of this or any report from a licensed company to support the customer's claims. ********************************************* did proceed with cancelling the scheduled electrical repair job and refunded the customer in the amount of $439.28 as the initial deposit did cover the $250 electrical permit required for the work and this fee is non-refundable (see attached signed estimate). 

   

  Peterman Brothers does not feel that any further compensation is warranted at this time. 

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  They were supposed to come out and give a free estimate. The only reason we even agreed to do it was because we were led to believe it was an immediate fire hazard and was the reason out electric bills were so high. We paid a different company, ******** to come out and check out the problem and they were able to identify the the problem Peterman Brothers said they had fixed already. We paid them over $200 to fix this problem in December and have been billed $18 per month since for their "partner plan", which was also useless as well. They never offered to look at the "repair" they made in December and were ignoring my messages until I disputed the charges with my bank. At this point, I am proud to say that 3 people I recommended to Peterman's man before, have been made aware of the way you business and your attempts to scam people. Hopefully they spread the word to their friends, because I am going to continue to spread the word to anyone who will listen. Their salespeople will say anything to close a deal and are not held accountable for their lack of integrity

   

   
  Regards,
  
  **** *****

  
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offered free tuning service came and the system stopped working. Now they are offering to fix it for $3000

  

  Business Response

  Date: 04/10/2025

  Peterman Brothers was contacted by the customer on 4/3/25 to schedule a Peak Performance Tune-Up for the **** system. The customer indicated at the time of scheduling that the system was operational. A Peterman Brothers field professional went to the home on 4/9/25 and performed a full 360 evaluation of the 13 year old system to verify proper operation and safety. During this evaluation, the field professional inspected the electrical and mechanical components of the system and verified that system was operational. The field professional also inspected the heat exchanger and tested the supply air for carbon monoxide, which resulted in a positive presence of carbon monoxide. This indicates a failed heat exchanger. Due to the presence of carbon monoxide, the field professional tagged the system. For safety of the homeowner, Peterman Brothers does not turn a system back on after identifying a failed heat exchanger. 
  
  
  
  The field professional then proceeded to notify the customer and offer options to replace the heat exchanger or speak with someone about replacement options given the cost of the repairs. The customer declined these options. ********************************************* takes situations involving a failed heat exchanger very seriously and would be happy to offer to have another Peterman Brothers field professional or supervisor return to re-evaluate the findings. A Peterman Brothers Customer Experience team member will be reaching out to the customer to discuss further options for resolution.