ComplaintsforZiebart

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought Rust protection when I bought s car in *********, **. They said that the warranty is voided if I do not get it rechecked every year in a 60 day window before or after the anniversary date (March 25, 2023). I said I was moving to ***** and traveling would be too hard to get back and do this. They said I could get it done in ***** with no issues as this is a nation company. Now I am due and I call Zeibart in ***** and they told me they would not look at my car. They are not taking new customers unless it is to buy a new rust service. So basically I was sold a product that will no longer be in warrantee. I would never have spent this much money on a product that was not guaranteed. This is false advertising. And I find it interesting that a large company in ***** will take me if I buy the product again but do not have time to recheck their work every year as required. Why keep selling if you cant back up your warrantee. I feel I was scammed out of money as a consumer

  

  Business response

  01/25/2024

  Good afternoon, 

  
  I am sorry to hear that you are having trouble with getting your annual renewal scheduled with the ***** location.  The business in which you have filed your complaint on however is an independent franchise that operates in ******* and ****.  If you were close to one of our locations we we would happily perform your annual renewal.  Unfortunately, we have no affiliation with the location in *****, so we are unable to provide any additional assistance.   I would recommend you reach out to the Ziebart International customer service department, as they do coordinate with all of the locations. 

  Customer response

  01/25/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  12/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my truck to ziebart to have it rust proofed and undercoated. They gave me a deal they had going on to get it cleaned and paint corrected basically the whole package. I picked my truck up and brought it back as the paint is messed up on it and they didnt even rust proof my tailgate or clean my seats as they had covers on it

  

  Business response

  12/18/2023

  We reached out to the store regarding the concerns of this customer.  The store manager advised that the customer was initially informed that we do not take seat covers off, however, he was also told that once he removes them, we would be happy to clean and protect the seats.  In addition, the customer has not addressed his concerns about the paint being damaged, nor the lack of rust proofing in the tailgate.  Unfortunately, from the photos provided, we are not able to see what the customer is talking about.  *****, the store manager, says the customer should come to the store to talk about any workmanship issues which may require further attention.

  Customer response

  12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  the seats i understand and tailgate has a protector on it that needed lifted up and removed i guess. Im just mainly unhappy that i paid for 3 hours of paint correction to scratches but there is a spot very noticeable on the back right side almost like the wrong paint was used. I did bring the truck back and the manager basically said there not much that can be done now to maybe get it painted. I payed **** in all and just feel it was too much to now look at such a noticeable spit on my truck. 

  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************

  
  

  

  Business response

  12/20/2023

  We reached out to the store again regarding the situation with the paint.  The manager, *****, was not aware that ***** brought the vehicle in to discuss his concerns.  Apparently when he came in an assitant manager looked at the spot.  ***** would appreciate if ***** can come by any weekday between 10a-4pm so he can look at the truck.  Once he is able to put his eyes on it, he can make a more educated decision on how to move forward.

  Customer response

  12/30/2023

  Im sorry i must of been to late to respond due to the holidays, i wanted to make sure to leave a top star review and retract anything negative for ziebart. The company had gone totally out of their way to make me as a customer happy and they deserve a good word from me on their profile. Again I apologize as i must of been late to responding but ***** at ziebart has been awesome to work with and again they are going out of their way a huge deal to make me as a customer happy.

  Customer response

  01/03/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

  Im sorry i must of been to late to respond due to the holidays, i wanted to make sure to leave a top star review and retract anything negative for ziebart. The company had gone totally out of their way to make me as a customer happy and they deserve a good word from me on their profile. Again I apologize as i must of been late to responding but ***** at ziebart has been awesome to work with and again they are going out of their way a huge deal to make me as a customer happy.
  
  

  Regards,

  ***********************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **nsumer took 2013 truck to business on Nov 23, 2022, and took it back 2 more times, the last time was 12/8/2023. **nsumer states that he paid for bed liner (which is fine) but also paid $1843 for the **mpany to apply the special **ating on the whole truck and underneath and for a **mplete detailing. **nsumer states ** never detailed the truck. He took it to another business to check underneath and it was a mess. **nsumer states ** never buffed out the scratches either. ** never even removed spare tire just sprayed around it. **nsumer said when he went back, the workers were rude and said he **uldn&#**;t do anything about it. ** never offered to redo the mess. **nsumer has been ill and been hospitalized so this is the first chance he had to **ntact the H363137**3238313831H. **nsumer said now there is rust.

  

  Business response

  12/05/2023

  Our customer service department had a string of emails with *****************  We have attached the chain.  The more the customer comminicated, the more things he complained out.  His initial concern was pricing for services that he claimed he didn't know he was being charged for.  We believe it escalated from there because he was not getting the answer he was looking for.  He disputed his credit card and he was not awarded the charge back.  

• Initial Complaint

  11/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I turned in two estimates on rust repair and replacement in August over three months ago as well as contacted Ziebart in ************. *** also left emails and voicemails with ziebart **************** and no one gets back with me, I was told to submit two estimates by the **************** and no one is getting back to me.

  

  Business response

  11/27/2023

  Good morning ****************,
  

   According to our records your first reached out to the corporate office near the close of business 11/17.  With the shortened week for the holiday, it has been approximately 3 business days since you contacted the corporate office.   

  Our claims office had received 2 quotes from the same facility, one to repair the area and one to replace the panel.  The warranty is for repair, therefore the estimate to replace the panel does not count toward the requirement for 2 estimates?  Did you obtain a repair quote from our preferred body shop, *********************? 

  Customer response

  11/28/2023

  I wish for Ziebart to know I did get their recommendation estimate from ***** as well as Southside Automotive. Thats the two estimates plus Southside Auto did two separate estimates. Repair is fine since that is covered under the warranty. Ive met their criteria so I would like this taken care of in a timely manner.

  Customer response

  11/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. For your reference, details of the offer I reviewed appear below. 
  
  I wish for Ziebart to know I did get their recommendation estimate from ***** as well as Southside Automotive. Thats the two estimates plus Southside Auto did two separate estimates. Repair is fine since that is covered under the warranty. Ive met their criteria so I would like this taken care of in a timely manner.
  
  Regards,
  
  *********************
  

  

  Business response

  11/30/2023

  Unfortunately you have not met the criteria.  The criteria requires 2 REPAIR estimates.  You have submitted 1 repair estimate. We are permitted to request one of the estimates be from our preferred repair facility, which is *********************. 

  

  Business response

  11/30/2023

  I apologize, I misread the the previous response.  I now see that you stated that you did visit ********************* for an estimate.  I have not received that estimate, but I have put in a request for them to resubmit it.  

   

  Customer response

  12/01/2023

  Back in August I turned in two estimates as required by Ziebart in ************. ***** was one and what Ziebart said I had to do plus another of my choice which was ***************************. Ragine of Ziebart in ************ received both estimates. Her email as well as Greenwood location is *************** Also ***** from *************************** email is ***************** I submitted all I was required to do with the two estimates in August. ****** contacted me and had me get a second estimate from ***** at *************************** because his estimate had replace instead of repair and corporate would not accept the estimate. I contacted ***** again explaining this so he changed the estimate to repair best he could for their requirements. ***** explained to me it is difficult to due because his estimates have drop down boxes and its hard to change the wording. I then submitted his corrected second estimate to ****** from Ziebart and she stated that should be good. Three months later when I contacted ****** she told me Ziebart Corporate did not accept Southsides estimate because of the wording. This took three months and we got nowhere. She told me it should be good and it wasnt. I gave her and ***** their emails so she could explain to Southside Automotive what wording to use and she told me its not her job. She tells me its good three months ago but apparently its not. Ive done both estimates and even got a second one from Southside and no response yet. I want this resolved because I was told to get two estimates, one from ***** and I fulfilled that in August.

  Customer response

  12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Back in August I turned in two estimates as required by Ziebart in ************. ***** was one and what Ziebart said I had to do plus another of my choice which was ***************************. Ragine of Ziebart in ************ received both estimates. Her email as well as Greenwood location is *************** Also ***** from *************************** email is ***************** I submitted all I was required to do with the two estimates in August. ****** contacted me and had me get a second estimate from ***** at *************************** because his estimate had replace instead of repair and corporate would not accept the estimate. I contacted ***** again explaining this so he changed the estimate to repair best he could for their requirements. ***** explained to me it is difficult to due because his estimates have drop down boxes and its hard to change the wording. I then submitted his corrected second estimate to ****** from Ziebart and she stated that should be good. Three months later when I contacted ****** she told me Ziebart Corporate did not accept Southsides estimate because of the wording. This took three months and we got nowhere. She told me it should be good and it wasnt. I gave her and ***** their emails so she could explain to Southside Automotive what wording to use and she told me its not her job. She tells me its good three months ago but apparently its not. Ive done both estimates and even got a second one from Southside and no response yet. I want this resolved because I was told to get two estimates, one from ***** and I fulfilled that in August.
  
  Regards,
  
  *********************

  
  

  Customer response

  12/04/2023

  Please let me know what the next step is. There are two estimates from Southside Automotive and an estimate from *****. I just want this resolved so we can move on and I can start my repair process. Thanks again, ****

  

  Business response

  12/13/2023

  The claim finalization has been provided to **************** directly via email

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a rhino liner put in a Dodge Ram truck when the vehicle came back the rhino liner was in but the windshield was cracked. The driver and the manager said they would take care of the windshield. Since the business has changed hands and they are no longer will to make to reimburse for the repair that was done.

  

  Business response

  11/08/2023

  We did a service for this dealership and as a courtesy, we provided pick-up and delivery of the vehicle.  During the transport of this vehilce, a rock impacted the windshield causing a chip.  The dealership was never authorized to charge us for this repair.  We will not be providing any reimbursement for the damage.  

  Customer response

  11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The vehicle was damaged while in their possession. The driver and acting manager both stated they would obviously cover the repair. We repaired the car and now they are refusing to reimburse. From the time of the incident their business has changed hands. The previous owners have 0 interest in paying the claim and the new owner doesn't feel they need to cover it because they didn't own the business at the time. I just want what was promised by their business. I have also recently bought a business and understand the risk you take in buying an existing business. You are buying the assets and liabilities. Who owns said company has zero bearing on the outcome.

   
  Regards,
  
  ***********************

  
  

  

  Business response

  11/09/2023

  The previous owners are the ones repsonding to this complaint.  The store advised that at the time of the incident, they reached out to our ****** Services Lead who indicated that we are not responsible for a rock chip to the windshield.  The was not an event that was caused due to negligence.  No one from Ziebart ever indicated that we would be offer reimbursement or repairing the rock chip.  

  Customer response

  11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  I am trying to dodge legal actions but I feel this is the last attempt. ******* had the vehicle and was driving it while it was damaged. It is that simple. Your driver and Manager I spoke to both stated they would reimburse for repairs. You are need to reimburse for the repairs. You will be paying someone $900 just now a question of to me or to your lawyer.  
  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: October 4, 2023 Amount of money paid to business: $386.74 The business committed to provided, Diamond Gloss for the exterior with scratch repair, inner guard cleaning and protection for the interior, Aquapel, engine degrease, interior sanitize, lemonex and germ defender. Nature of the dispute includes damage/staining of back window (etch in the glass), they tore the black cover off of the window button on the driver side door, and the rear interior seats were cleaned and protected as paid for. There was still visible dirt on the seats/The business has not tried to resolve the issue. They emailed and continued to say that it was not their fault and took no responsibility for anything. The vehicle was dropped off without damage and was not picked ** in the same condition.They did not even accept the fact that their employees did not complete the cleaning on the vehicle. This establishment damaged my vehicle and did not do the work they were paid for. Transaction #: ***************

  

  Business response

  11/02/2023

  This cusotmer was not satisfied with work completed at our Ziebart location in **********.  She did reach out to our customer service department to help mitigate the situation.  They provided explanations and details as to why there were damages to the vehilce.  Neither of the damages reported by the customer were caused by **********************.  The email chain between **************** and the customer service department.

  Customer response

  11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I dropped my vehicle off around 8am the morning of October 4th.  It was picked up around 5pm that same day.  At 8am the vehicle that I left in ****** possession was in prestine condition with all buttons having their covering in place and no damage.  The rear window did not have any staining.  At 5pm when the vehicle was picked up there was damage.  During this window if time Ziebart had full possession and control of the vehicle.  It was in that window of time that the damage occurred, especially since no one else had the vehicle.  Upon noticing the damage to the buttons, **** advised that they had an interior guy (*********************** with Superior Auto Interior LLC) that they work with.  He mentioned that he would call him for the repairs.  He gave me the gentleman's card and then told me not to call him because he would call him about doing the repairs.  When I brought this up in my communication with the customer complaint department they said that he shouldn't have said that, so they backtracked on ****'s commitment to me.  They did not deny that he said and took responsibility for it.  **** knew that it was not damaged when I left my vehicle in their possession, in good faith, that is why he was taking responsibility for contacting the interior guy.  He knew the damage was not there that morning.  Regarding the back window, **** did a complete walk around of the car noting its condition and my rear window did not have staining on it.  If it had, he would have said something.  He didn't say anything because it wasn't there.  Also, when he got in the car to drive it away he would have said something about the buttons if the covering was missing.  He did not because it was intact.  **** knew that the damage was caused while Ziebart had my vehicle and that is why he was willing to have the interior guy fix it.  The store manager, *****, also saw the damage on October 4th.

  In regards to the interior, I paid to have the interior cleaned, detailed, disinfected, etc.  This was supposed to include the entire interior, however, the back seat of the vehicle was not cleaned.  There were still visible stains on the light interior.  They did not fully and completely clean my hair, thus I did not get the service that I paid for, which also makes me believe that they may not have completely the disinfecting process as well.  This is more than not being satisfied with the service.  They simply did not do the work that I hired them to do.  I have been going to Ziebart for around 10 years and have frequently got the interior cleaning service, but have never had my vehicle returned to me dirty.    This has been the worst experience that I have ever had at Ziebart.  The attitude of this establishment is that they do not care.  They would not even provide a name for the person that was communicating with me.  This is not the behavior of a business that values its customers.  I am not satisfied with their lack or accountability and nonchalant approach.  I should not have to pay for damage caused my them, or pay for a service that was not complete.  Good paying customers should not be treated like this by any company,  anywhere.  They should not be able to do this and make customers suffer because they are not willing to responsibility for there actions.

  
  Regards,
  
  ***********************

  
  

  

  Business response

  11/09/2023

  We have provided explanations at nauseum to this customer as to the whys and hows of her concerns.  We attached the entire email chain between **************** and our customer service department.  Again, we will not be offering to replace, repair, or redo any portion of the service.  Also, being as we have multiple locations in the *****************, we find it best for both parties that going forward the customer use a different ********************** for her services.  

  Customer response

  11/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

   

  Ziebart is responsible for the damage that happened to my vehicle while in their possession.  Again, my car was in great condition when dropped off, and was not in the same condition when I picked it **. In fact, it was damaged.  They are also responsible for taking my money and not fully providing the service thay I paid for.  I, at nauseum, have expressed and stated this very thing.  To simply say that the company will not repair and refund a paying customer for a situation created by ********************** is simply unacceptable and ridiculous.  This audacious behavior is beyond unsatisfactory.  To think that it is okay to think that a customer is supposed to accept response is insane, lacks value for the customer, unprofessional and poor business practice.  I am not and will not be satisfied with this response in Ziebart's wrongdoing towards me and my vehicle.  I entered into a contract for service with them and they did not deliver.  Not only did they breach this contract for service by not providing the full interior cleaning service that I paid for they created damage to my vehicle that I left in their care.  Ziebart is wrong in this matter and needs to be held accountable.  

  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I has my 2021 GMC **** in for a ************** for paint protection. Upon picking up my truck I found damage to my ride side mirror. And subpar work completed. I talk with the Manager and he made every excuse and will not except accountability. Also paid for window tint and it's not installed correctly. I want my mirror replaced and the work preformed corrected. This work was done at the ****** Location

  

  Business response

  11/06/2023

  The customer had several communications with our customer service department.  On October 30th he was notified that we were issuing a refund check for the brow and also a two-party check for the damage to the mirror.  

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Called Ziebart to have **** Trax undercoated and rust prevention. I explained that I had removed the wheel liners and wanted the undercoating all the way out to the edge of the fenders directly above the tires and that the **** system vent was exposed in the rear wheel area and needed to be covered BEFORE undercoating. I was assured none of this would be a problem. Dropped off Monday 10-16-23 night for 1st appointment Tuesday 17th. Well at 4pm we stopped in because we never got a call. They waited to do our car until last, whatever. By the time we got it home the engine light was on, yep **** trouble code P0446. Upon investigation, found that they plugged the **** filter vent with undercoating, after I was told would be covered with tape or something to prevent this. Also none of the fenders had any undercoating on them. As if they just stuck the spray tool above the tire and waved it back and forth. Called just before they closed on the 17th and one of the guys argued with me then hung up on me. Friday 10-20-23 I took off work to fix the **** system and when presenting the issues to the male at the front desk at Ziebart, he only offered to give me further services for discounted rate. What about crediting me for having to service the **** System because of something they caused on a 3-week old vehicle. Also I went to NAPA and bought 2 cans of 3m undercoating and finished the fenders that they failed to do as promised. Now we are having a side detection system trouble code because they coated over top of that as well. Dealer won't cover under warranty because Ziebart caused the issue.

  

  Business response

  10/20/2023

  We have reviewed the situation and taken steps to ensure this never happens again.  We understand our customers deserve the best and we value your relationship with our company.  It greatly bothers us to hear that a conversation was had and promises were made only to be disregarded.  Based off the information you have provided it is easy for our department to see that Ziebart dropped the ball.  At this point, we feel it is more than necessary to apologize on the stores behalf.  After reading your ****** review and your BBB complaint, we have a couple questions.  Did you service the **** filter issue yourself?  What were the costs involved in correcting this error?  In regard to the side detection issue, we see there are a few forums out there which include comments from others about this same issue.  We would appreciate if you could take a little time to research those and see if this seems comparable to what you have been experiencing.  We look forward to your reply.  Once we have further information available, we can make the best decision on how to move forward.  Please accept our sincerest apology and feel free to discuss any further concerns regarding this issue.

  Customer response

  10/24/2023

  Business reached out directly and seems to want to rectify the issue that I experienced with one of the local facilities.

  Customer response

  10/25/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

  Business reached out directly and seems to want to rectify the issue that I experienced with one of the local facilities.
  
  
  

  Regards,

  *****************

• Initial Complaint

  06/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought my 2022 *** from *********************** last year. Part of the purchase was the rustproofing and soundproofing of the vehicle. I picked up the vehicle drove back to ******** and thought everything was fine. This past June, as part of my annual maintenance I brought my ********* to the Ziebart in ******* **********. You could've imagine my surprise and anger when they informed me that they couldn't perform the maintenance as the rust proofing hand never been done (all they could see was some spray in the wheel *****) and when they removed the plugs in the door to perform maintenance, there was nothing there. Empty. They felt bad for me, but said they couldn't do anything and that I had been ripped off and to call corporate to complain.They did renew my diamond gloss protection, but said they couldn't do anymore. I spent a ton of money for this process to NOT be done. This is warranty IN3509744-R.

  

  Business response

  06/29/2023

  This has been resolved.  The customer is returning to the location in ********** in August to be remidied.  The information provided to the customer, by the ** location, is contradictory that then information provide to ZIebart.  

• Initial Complaint

  06/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Please find the attached email communication (below) with Ziebart regarding our Limited Warranty Rust Protection on my classic historical **** ****** Pick up Truck / Extra Cab /Long Bed

  

  Business response

  07/06/2023

  The warranty that was issued on the vehicle in question is a limited repair warranty.    Estimates for the repair of the vehicle have been requested multiple times, however ******************** has been unable to provide repair quotes from a reputable, licensed repair facility.   Having already had several claims in the past, he is well aware that we are not a body shop and that this is not work that we perform in house.   Without a quote from a legitimate business that is willing and able to perform the repairs we cannot process the claim any further.  

  Customer response

  07/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  1) The valuable Ziebart Limited Warranty Rust Protection that was issued on the vehicle in question, a unique Classic and Historical **** ****** Pick-up ***************** / Long Bed, is still a valid limited repair warranty when Customer / ******************** is still the operator and original owner of the vehicle at issue.
  

  2) The Ziebart Limited Warranty Rust Protection provides the Customer / ******************** with necessary repair services, and he is not obligated to acquire quotes for repairs of rust on the vehicle.
  

  3) The Customer / ******************** is not in the vehicle rust repair business, nor a rust specialist to discover where all affected areas of rust are on the vehicle, especially on areas that he may or may not see or know about rusted areas on the vehicle.  
  

  4) ******************** is not required to assume any responsibility or liability for repair quotes, repairs to a rusted frame and body parts, or applying rust protection.
  

  5) The Customer / ******************** is not obligated to drive an unsafe vehicle in search of a reputable business for a total vehicle rust inspection and repair. (Matter of public safety to all others)
  

  6) Since filing a claim in September 2022, 10 months ago, Mr. *************;has followed annually, and performed his duty to make your vehicle available to the Ziebart Dealer to perform repairs and rust protection as necessary, as clearly dictated in the Ziebart Limited Warranty Rust Protection at line No. 6. 
  Note: Your Ziebart rust-protected vehicle will be worth even more at time of sale by following these simple suggestions!
  

  7) Ziebart is well aware of its obligation to the Ziebart Limited Warranty Rust Protection at issue, for repair and rust protection from their own repair quotes from a reputable, licensed repair facility involving any repairs, warranty issues, or liability concerns. 
  

  8) Having already had several claims in the past, Customer / ******************** is well aware that Ziebart has previously removed the vehicle from ******, **** to ************, *******, for necessary repair quotes from a reputable, licensed repair facility, next make the repair (Out of house), and finally to apply rust protection as dictated within the Ziebart Limited Warranty Rust Protection.
  See Attachment: Ziebart record of timetable to performance of rust claim from March to August 2012.
  

  9) Recently, Ziebart inspected the vehicle at issue for rust during the annual rust inspection in September 2022.  Ziebart recklessly sprayed rust protection over the rusted frame and body parts and released the vehicle back to the Customer / Mr. ************************************* Product Liability). Upon taking the vehicle to a ****** Dealership, they noticed major rust concerns and a public safety hazard.  ****** service representatives advised not to drive the truck, which has remained with the dealership while accruing daily cost.  If Ziebart is not willing to perform necessary services and provide repair quotes from a reputable, licensed repair facility, make all necessary repairs, and rust protection under the Ziebart Limited Warranty Rust Protection, then a meaningful settlement is the only option as a remedy of relief to the matter for the Customer / ********************.   See previous attachments of rust issues in complaint.
  

  10) A meaningful settlement was previously discussed with Ziebart before the Customer / ******************** was going to have to spend more valuable time to contact the Better Business Bureau, if Ziebart now replaces the vehicle at issue with a new comparable model Pickup truck, or now offers ******************** $14,500 for the release of his valuable Ziebart Limited Warranty Rust Protection on his unique Classic and Historical **** ****** Pick-up ***************** / Long Bed, he will immediately accept the Ziebart offer, and next, turn over and release Ziebart of any further obligation to performance in the Ziebart Limited Warranty Rust Protection. 
  

  Regards,
  
  *************************

  
  

  

  Business response

  07/14/2023

  Our position has been stated and remains the same.  Without a quote from a legitimate business that is willing and able to perform the repairs we cannot process the claim any further.  

  Customer response

  07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  As previously noted and dictated to Ziebart Dealer and Ziebart ************************** the customer **** ********* does not have any obligation to repair the vehicle.

  All "provisions"and simple "controlling terms" are dictated in the  Ziebart Limited Warranty Rustproofing claim. (Emphasis added)

  Specific to statement(s) at:

  No.1.  Deliver the vehicle to the ZIEBART Dealer who issued this warrant, or

  No. 2.  If the processing Dealer is unavailable, to any participating licensed Ziebart Dealer. 

  No, 4. Present the original of this warranty to the ZIEBART Dealer to show the description of the vehicle warranted and and the performance of the required inspection(s).

  No. 5, Complete and sigh a standard claim form provided by the ZIEBART Dealer

  No 6.  "Make your vehicle available to the ZIEBART Dealer to perform repairsfnd rust protection as necessary."

  This matter is not only a consumer issue, it has become a public highway safety matter for possible review by state(s) Attorney General and State Highway Patrol. 

  ******************** request Ziebart to immediately repair the vehicle as warranted, or pay the current buyout option of the Ziebart Limited Warranty Rust Protection of $14,500.
  
  Regards,
  
  *************************

  
  

  

  Business response

  07/20/2023

  We have not stated nor suggested that that ******************** has an obligation to repair the vehicle himself.  We've simply asked that he obtain estimates for the repair to be completed.  
  
  No 6.  "Make your vehicle available to the ZIEBART Dealer to perform repair and rust protection as necessary." - this step in the process assumes estimates have been obtained and a repair facility has been agreed upon, therefore the vehicle needs to be made available for the repairs to be completed.  There is no language that indicates who is responsible for obtaining estimates. Prior records suggest that In the nearly 37 years since this vehicle was first protected and the 13 previous warranty claims that have been filed & completed, obtaining estimates has been handled both ways.  Sometimes we obtained them, and other times ******************** did.  
  

  In regards to "pay the current buyout option of the Ziebart Limited Warranty Rust Protection of $14,500" - the warranty issued does not included any type of buyout option.  The warranty is to "repair and rust protect the rusted through area"  If there is no reputable, licensed repair facility that can provide an estimate to repair the vehicle we cannot process the claim any further.   

  Customer response

  07/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  Please make all rust repairs and rust protection, as necessary under the Ziebart warranty.  

  As advertised : "IT'S US OR RUST"

  Public safety is also a priority to this Ziebart warranty issue.

  If Ziebart is unable to repair the vehicle under the dictated terms of the warranty, then it is only reasonable to replace the vehicle with a new similar model.
  See: **********************************************************************************************************************************************

  The customer would like to get this matter resolved, as it has caused unnecessary hardship and delay of enjoyment in the use of the vehicle under the Ziebart warranty.

  
  Regards,
  
  *************************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩