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Business Profile

Replacement Windows

Centurion Exteriors, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2024 I entered into a contract for windows with centurion exteriors. I ordered 6 double hung and a bay for my kitchen. A gentleman came out and measured all the windows and I was told I would have my windows in 8 to 12 weeks. I heard nothing for 5 1/2 months. No email, no phone call, no text. In March 2025 I get a random phone call, " hey your windows are done and the weather is getting better. We'd like to install your windows next week. " Told him I was no longer interested. As the weeks went by he called several times trying to make it right and saying how sorry they were. Now I'm talking to the vice president he's asking me what I want. By the end of March we reach an agreement, half off the total price of the windows. Ok. Set up a time for installation and confirmed said appointment. April 7&8. The gentleman that came out and installed my 6 double hung were ok. But the one in charge measured the bay and said it will never fit it's to big. So he called his boss. Now I wait till the next day to have someone come out and he confirmed it was not going to work they would have to make a new window. Vp calls me same day. I tell him I done. What do I owe you? Let's just cut ties. He's says he can't cut the price any further, that I am practically getting the bay for free now. And offers me a gift card for all my aggravation. And the new bay should be available by the end of may

    Customer Answer

    Date: 04/17/2025

    I have paid them the 4500. Yes this has been resolved. Thank you 

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The windows were improperly placed.The reason I had bought new windows was because my last issue with my old ones were that they would freeze from the inside. These new ones do the same and I have to place plastic from the inside during the winter in order to resolve the issue.

    Business Response

    Date: 01/22/2025

    On January 20, 2025 we visited Mr. *** house to inspect his windows.  We found ice on the inside, as he referenced in his complaint.   Upon closer examination it was discovered that all of the windows were unlocked, which prevents them from sealing tightly and introduces cold air.  Some were slightly open, which allowed more air to get in.  We noted an inside humidity reading of 37%.  With an indoor temperature of 72, and an outside temperature of 4, this humidity level is high enough to cause condensation on glass, and with the windows open, that turned into ice.  We removed the ice and got the windows to close and lock.  The customer has our technicians direct number and will call him if this corrective action did not fix the issue.  Additionally, we discovered that the customers Sliding Door has hermetic seal failure in one of the panels.  A new glass pack was ordered and will be installed as soon as possible after it is manufactured most likely 4-8 weeks.

    Mr ******* windows were installed in June of 2022.  That following winter,we were called out to the house for condensation that had frozen on the glass.  On our visit, we noted a humidity level of 42%.  We inspected for proper installation at that time and advised the customer that he had to address the humidity issue in the house.  He called us back a week later due to persistent condensation.   We noted an inside humidity level of 48%and further advised the customer that a humidity level above 30% can and will lead to condensation.  To assist the customer in resolution of the problem, one of our owners offered to help the customer pay for a dehumidifier,reimbursing the customer for 50% of the cost.  Mr. ****** declined that offer at that time.  The last service visit was 2/13/23.  We have not heard from Mr. ****** in the last 2 years. 

Centurion Exteriors, Inc. is BBB Accredited.

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