Complaints

This profile includes complaints for Allied Van Lines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Allied Van Lines, Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Allied Van Lines, Inc.

  PO Box 988 Fort Wayne, IN 46801-0988

  
• 

  Allied Van Lines, Inc.

  101 E Washington Blvd Ste 1100 Fort Wayne, IN 46802-3145

  
• 

  Allied Van Lines, Inc.

  PO Box 4403 Chicago, IL 60680-4403

  
• 

  Allied Van Lines, Inc.

  5001 US Highway 30 W Fort Wayne, IN 46818-9701

  
• 

  Allied Van Lines, Inc.

  1 Parkview Plz Oakbrook Terrace, IL 60181-4400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against Allied Van Lines. Move from ** to ** June *****. Claim filed July 6, 2025.Nature of Complaint: Negligent handling of property and inadequate claim resolution.We hired Allied Van Lines to handle our recent move, expecting professionalism and care from a major moving company. Unfortunately, the experience was unacceptable. Our belongings were mishandled, lost and delivered in damaged condition, reflecting clear negligence.We selected the basic coverage plan in good faith, trusting that Allied Van Lines would treat our property responsibly. Had we been properly informed or warned about the true risks and the company's handling practices, we would have selected the full coverage option. We feel we were mislead during the process. They used the fact we chose the basic coverage as their way in not compensating for the extensive damages to our property, stating even negligence they are not responsible. We are seeking full and fair reevaluation of our claim and appropriate compensation that reflects the damages sustained as well as the company's failure to uphold its duty of care. We trusted Allied based on its reputation, but this experience has been deeply disappointing and costly to us. We are filing this complaint to hold the company accountable and to try to prevent other consumers from going through the same Negligent experience.

  

  Business Response

  Date: 08/28/2025

  We are sorry for the damages which the occurred during the move.  Before the move took place, the customer was presented with several options to purchase damage protection on their shipment.  The options were full coverage, coverage with a $250 deductible, with a $500 deductible, and coverage at 60 cents per pound times the weight of the item damaged or missing. This last option is provided at no cost to the customer, but it is a lower level of protection.  This option is fully explained on the Declaration of Value which the customer signed prior to load (attached).  The customer wrote to the Executive staff demanding that their signed document be overturned, but valuation cannot be changed once a shipment starts to load.  Claims must be settled based on the valuation chosen by the customer before the load begins.

  Customer Answer

  Date: 08/29/2025

   I am rejecting this response because: Allied had no Regard for our personal property and since we chose the basic insurance expecting the proper respect for our property, we feel they took advantage and did not care with knowing this. The level of destruction to our belongings was unacceptable. Everything was packed in proper moving boxes with bubble and packing paper and blankets on furniture. For example a 65" TV in the proper TV box with styrofoam and bubble wrap was destroyed. A solid oak file cabinet broken. Boxes Crushed. ************** broken and parts missing. One box and one dresser missing and never recovered. We got the standard answer "so sorry for your loss." The only way our property could be damaged at this level was with total negligence by Allied and tossed like trash. Never have I ever had an experience like this. Pictures were sent to their claims department as well with no Regard or care. We were also mislead in the fact our property was picked up and was told it was then coming to us. We learned it was picked up in ********** and brought to a warehouse in ************, unloaded and reloaded to another truck then unloaded at our house. Our belongings were handled 4 times which was never disclosed to us prior to the move. Therefore resulting in mishandling 4 times! They need to be accountable for these damages no matter the level of insurance. Because we chose the basic did not give them the right to throw our property around like trash. We are out significantly financially. We can not even purchase a new TV with the small check they settled on, besides all the other items destroyed or missing. They need to do the right thing and compensate for these damages they did, especially since we were also misled on the transfer to their warehouse! Our property was in new condition prior to their handling. So again it should not matter the level of insurance - they should protect and care for our property all the same!
  
  
  

  

  Business Response

  Date: 08/29/2025

  Again, we sincerely apologize for the damage that occurred during the claimant's relocation.  It is never the intention of the carrier to have any damage occur, regardless of the valuation chosen and we are sorry this happened. The valuation coverage chosen is not something passed along to the driver/staff so they can deliberately cause damage.

  However, the claim was settled per the contract agreement and per the valuation that was chosen by Ms. ********* This is not something that can be changed. The claimant did not purchase additional valuation and therefore the claim settlement cannot be reconsidered.

  Unfortunately, we will not be able to change anything through this BBB site.

   

  Customer Answer

  Date: 08/29/2025

   I am rejecting this response because: Again this was complete negligence and Allied needs to be held accountable for their destruction of our property. It doesn't matter what we agreed upon, it did not give Allied the right or a green light to be so Negligent, Exceptions to any contract or agreement can be made when negligence is the problem, Again they need to make considerations for their actions.
  
  
  

  

  Business Response

  Date: 08/29/2025

  Allied Van Lines accepted liability for all damages and made settlement for the maximum liability per the contract agreement.

  There is nothing that can be changed with that settlement and unfortunately going back and forth in this BBB site cannot change the claim settlement either.

  We are truly sorry for all the frustration this customer has experienced.

   

  Customer Answer

  Date: 08/29/2025

   I am rejecting this response because: Allied is not being held accountable for NEGLIGENCE! and all contracts can be broken, especially when the business ALLIED is at fault due to NEGLIGENCE! Again remember we were misled in the handling as well where our property was handled 4 times instead of 2 as stated and sold. This is again where the negligence happened. So apparently Allied can change the rules when convenient for them without the customers knowledge and acceptance.
  
  
  

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint Allied Van Lines Date of Transaction: May 29, 2025 Amount Paid: ~$5,200 (including Full Value Protection with zero deductible).What Was Promised: Sales *** assured me that Full Value Protection with zero deductible would cover all loss/damage with no out-of-pocket costs. No exclusions for owner-packed boxes were disclosed.Dispute: Upon delivery, I found broken dishes and glasses (box visibly crushed), a cracked lampshade, and a missing speaker (loss $460). Despite clear evidence of mishandling, Allied denied my claim citing owner-packed as the reason. The crushed boxes show negligent handling regardless of who packed them.Attempts to Resolve: I filed a claim with photos, receipts, and documentation. Allied rejected it without offering fair resolution. They ***eated the owner-packed exclusion that was never disclosed at purchase.Advertising/Sales: The zero-deductible plan was sold directly by the *** before booking. I was explicitly told it would cover all damages in full. This was a key factor in my decision to pay for the plan, making the omission of exclusions deceptive.Resolution Requested:Reimburse $460 for damaged/missing items.Written explanation of how denying coverage for visibly mishandled goods is consistent with their advertised zero-deductible full protection.I purchased this plan in good faith. Allieds refusal to honor it reflects deceptive sales and failure to provide the service promised. If unresolved, I will escalate to *****, state attorneys general, and small claims court.

  

  Business Response

  Date: 08/13/2025

  We are very sorry that the claimant had damaged items and missing to report from their relocation.

  I have looked into the file and the photos of the damaged cartons and will reopen the claim file and make payment to the Claimant in the amount of $105.00 as they have claimed for the damaged items.

  We will not accept liability for the item claimed as missing. The Carrier did not pack the cartons and has no knowledge of what the contents were. Also, there is no way for an item to escape a packed carton in transit. If it had somehow escaped the carton it would be laying in the trailer after the unload process. 

  Again, I do apologize for the frustration and inconvenience and will be making payment to the Claimant.

  The Carrier's valuation coverage is not a guarantee of liability. The Carrier's liability is for proven damage and loss.

  Thank you,

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Allied Van Lines (USDOT #****** / MC #*****) to move my household goods from *******, ** to **********/*************, ** (Reg. #******). The total estimated shipment was ****** lbs. Delivery was guaranteed between June 39, 2025.Only the first shipment (~***** lbs.) arrived on time. The remaining ***** lbs. (40%)containing essential items like bedding, clothing, kitchenware, and essential furniturewas delivered 30 days late on July 9, 2025.Despite the delay, Allied denied the $100/day per diem compensation outlined in their On-Time Pledge (Item 306, Note 2), claiming the second shipment was overflow. However, Note 12 excludes only overflow shipments that are under 20% of the total weight and contain non-essential items. Ours was 40% and essential.When I challenged this, their claims *** stated that all second deliveries are considered overflowregardless of weight or contentand that delay claims are not disputable or eligible for escalation, which is not supported in their published tariff or Bill of Lading.This appears to be a deliberate misclassification to avoid paying the $3,000 in owed compensation. Ive requested documentation and escalation but received none.Requested Resolution:$3,000 delay compensation for 30 days late (Note 2)Correction of shipment classification Escalation or arbitration per Allieds published procedures

  

  Business Response

  Date: 07/17/2025

  We are sorry for the delay in the completion of the customer's delivery.          The carrier's delay claim policy calls for a $100 per diem for delays in the entire shipment, or the main portion of a shipment that is split.  It does not apply to the second portion of the shipment.  If items left behind are more than 20% of the total weight, the customer may send receipts for items of necessity such as bedding, towels, kitchen utensils, etc.  The per diem does not apply to the second portion.  This was explained to the customer in multiple emails.    They state they were denied his requests to escalate his concerns.  The claim record includes many emails sent by the Manager of ***************** and the Assistant to the President of Allied.  The customer's concerns were escalated to the furthest extent that they could be.       They state that requests for arbitration were declined.  Per the rules of FORUM, the arbitration organization, the arbitration process is for damaged or missing household goods claims; it does not apply to delay compensation. The Rule is included below:     "Rule 19. Scope of Decision; Jurisdiction of the Arbitrator The arbitrator shall determine with finality the merits of the controversy.  The arbitrator has jurisdiction to consider only Claims for loss or damage to the household goods transported..."  Therefore, arbitration cannot be initiated for delay-related claims.  If the Customer has receipts for the purchase of items of necessity as discussed above, we ask that he submit those to his **************** adjuster as soon as possible so they can be reviewed.   Thank you for the opportunity to explain.

  Customer Answer

  Date: 07/23/2025

  I am rejecting Allieds response because they continue to misapply their own On-Time Pledge (Tariff Item 306) in denying compensation.
  Shipment Summary
  Total weight: ****** lbs (per Bill of Lading)
  Delivery window: June 39, 2025
  Delivered in two parts:
  First: ~***** lbs (60%) delivered on time
  Second: ~***** lbs (40%) delivered 30 days late, on July 9, 2025
  Second shipment included essential items (beds, sofas, dining set, kitchenware, office equipment)
  Policy Review (see attached document):
  Note 2: Shipments =***** lbs are eligible for $100/day per diem.
  Note 12: Excludes only overflow shipments <20% of total weight and containing non-essential items.
  Our second shipment clearly does not qualify for exclusion under Note 12. At 40% of the total weight and containing essentials, it falls under Note 2, which mandates $100/day in compensation.
  Rebuttal
  Allied's statement that per diem doesnt apply to second portions is not supported by the On-Time Pledge. Their interpretation contradicts the plain language and imposes arbitrary restrictions not disclosed to customers. Internal interpretations do not supersede published tariff terms.
  Arbitration
  I understand arbitration does not apply to delays, but Allieds unwillingness to escalate or honor documented policy leaves no consumer recourse.
  Requested Resolution
  $3,000 compensation (30 days $100/day), per Note 2
  Acknowledgment that this shipment qualifies under the policy
  A commitment to honor the On-Time Pledge as written
  I request that the BBB support this claim based on Allieds own documented policy attached.
  
  

  

  Business Response

  Date: 07/24/2025

  We are sorry for the inconvenience of the split shipment.  The 2nd portion could have delivered two weeks earlier, but the customer declined because they were travelling and had no one to accept on their behalf.  

  The $100 per day only applies to the main portion of a shipment.  The customer has been provided with this information on several occasions:  here is one example of the correspondence:

  "Hello Ram,
  While I understand that is how it can be interpreted, overflow shipments are not eligible for per **** ***** compensation. 20% or less of overall shipment is not eligible for any type of delay compensation. Above 20% is eligible for compensation towards purchases of items of necessity. Note 2 is pertaining to a main load shipment and not an overflow portion.
  
  Please submit receipts for any purchases you may have made for items such as air mattress, kitchenware,linens, towels, and I will be happy to review your claim. Until I have received receipts, your claim will remain denied."

  We have asked the customer several times to provide receipts for his expenditures required due to the split shipment for consideration regarding reimbursement.  To date the customer still has not provided those receipts.

  The customer has asked the ******************** to step in and assist with his complaint.  That is not the function of the BBB; they advise businesses of complaints received, but they do not become directly involved in the settlement of any complaint.

   

   

  Customer Answer

  Date: 07/26/2025

  We reject Allied Van Lines latest BBB response, as it is based on false claims and contradicts Allieds own written communication.
  

   False Claim: ************************************start="295" data-end="298"> Allied asserts we declined an earlier delivery. This is categorically false.
  In an email from Allieds own **** ******* *** (June 12, 2025):
  I regret to inform you that delivery before you leave will not be possible as we havent been able to secure a driver yet.
  We replied the same day:
  We have now made arrangements on our side to have someone available to receive delivery in the next couple of weeks.
  

  Eligibility for Per Diem Confirmed by Allied
  In an email from ******* *** (June 3, 2025):
  The overflow shipment must be 20% of the overall weight of the shipment
  Our second shipment was ***** lbs (~40%), well over the 20% threshold, and included essential items (beds, sofas, kitchenware).
  Per Allieds Tariff Item 306, this qualifies for $100/day per diem compensation (Note 2) and is not excluded by Note 12.
  

  Conflation of *****************start="1208" data-end="1211"> Allied is misapplying Note 12 and conflating it with Note 2.
  Receipts are only required under Note 12 (for non-essential, <20% overflow).
  Per diem compensation under Note 2 applies to delayed shipments over ***** lbs, like ours.

   

   Facts
  Total Weight: ****** lbs (actual)
  Second Shipment: ***** lbs (40%)
  Delay: 30 days
  Essential Items: Bedding, clothing, office desk, kitchenware
  

  Allied Acknowledged Delay: Due to lack of available driver
  Internal Emails: Confirm 20% threshold and policy eligibility
  

  Requested Resolution
  Acknowledge eligibility under Note 2 of Tariff Item 306
  Issue $3,000 compensation for 30-day delay
  Retract false claim that customer declined delivery
  Commit to honoring published policies in all claims
  

  The facts and Allieds own emails contradict their public denial. We expect a fair and honest resolution.
  Ram

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used allied vans for our move from ** to ** IN June 2025. Our movers only moved our items on the truck (dont wasnt a shared move) and they loaded the truck from our PA home on 6/9 and delivered our belongings to our CT home on 6/10. We packed the majority of our more than 300 boxes. On 6/12 as we were unpacking our belongings, we noticed one of the boxes of our kitchenware was damaged on the outside corner. Upon opening the box we saw seven of our ceramic bowls completely shattered and two of our glasses completely shattered. Each item had countless pieces, clearly demonstrating the box was dropped or mishandled severely this was not a poor packaging situation. I reached out to the movers who said allied vans handles out of state claims. So I put in claims for the broken items. I received an email back they are not liable for items that the movers didnt package and that i didnt bring to their attention on the day they delivered the items. They referenced a sheet that I signed that stated I received all of our belongings the belongings were in apparent good condition. I replied to them there is no way to see the items inside the boxes without unpacking them which couldnt all be done on the day they were delivered. They said my signature indicated the boxes were in good condition so therefore they cant be liable for poor packaging. I provided the photos and showed them it was clearly not a packaging issue and the box was very clearly mishandled. Damage on a box doesnt automatically indicate the items inside are damaged, nor does no sign of box damage mean items inside arent damaged, or automatically the result of poor packaging. There was no ability to examine the contents of the items without opening the boxes which couldnt be done before they left. This was 1 corner of 300+ boxes. Nowhere in their paperwork do they state they cannot be held responsible for damage incurred to boxes or items that isnt reported on the paperwork on the day of delivery

  Customer Answer

  Date: 07/09/2025

  My first name is **. My wifes name is *******. Our last name is ********. 

  

  Business Response

  Date: 07/17/2025

  We are sorry for the inconvenience the customer has experienced.  They may write to their adjuster to request a review.  There are several points, however, that need to be considered.  
  1)  The majority of the cartons on the shipment were packed by the customer.  The carrier does not have responsibility for items which they did not pack, unless damages are noted on the paperwork at the time of delivery.  The customer stated the following in their complaint:    "Damage on a box doesnt automatically indicate the items inside are damaged, nor does no sign of box damage mean items inside arent damaged, or automatically the result of poor packaging."  They also stated that the carton in question was one of more than 300 cartons.  Their shipment did contain 300 numbered items, but the majority of those were furniture items.  The total number of cartons was 140.   The customer's photos submitted with their ******************** complaint includes a photo (attached), showing that there was no crushed paper to cushion the bottom of the carton.  The horizontal crease near the top of the carton also indicates that the air space at the top was not filled with additional crumpled paper, required to maintain the stability of the carton.  The customer also states that they were not advised that the carrier's liability is limited on customer-packed items.  Their signed Declaration of Value (attached) confirms receipt of access to the publication "Your Rights and Responsibilities When You Move", published by the *********************************************  The following information is included:
  Reducing your Mover's Normal Liability --  The following are some actions that may limit or reduce your mover's liability for loss or damage to your household goods:  1) Your acts or omissions cause the loss or damage to occur.  For example,improper packing of containers that you pack yourself...
  Thank you for the opportunity to explain.  
  

  Customer Answer

  Date: 07/17/2025

  I took photos of the damaged items after unwrapping them to show their conditionnot the packaging materials. Each item was heavily wrapped in paper and foam, with cushioning at the top and bottom of the box. You cannot assess how a box you didnt pack was packaged based solely on photos meant to show damage.
  The paperwork I signed acknowledges delivery in apparent good condition. Apparent means "seemingly real or true but not necessarily so." Ive attached a photo of the signed paperworknowhere does it state you're not responsible for damage discovered after signing. To confirm no damage, I wouldve had to fully unpack before your team leftan unreasonable expectation, and signing doesnt revoke your liability.
  Your Customer's Declaration of Value (Option 1) clearly states that if any article is lost, destroyed, or damaged while in your custody, the mover will either:
  repair the item,
  pay for repairs,
  replace it with a similar item, or
  pay the cost of replacement.
  Section 6 of your Contract Terms & Conditions states claims must be filed within 9 months of delivery. I reported the damage within 2 days. There is nothing in your documentation stating you're not liable for damage to items packed by the customer. If that were the case, you'd never be responsible for anything inside a box. Even if I had marked the box as damaged on the form, what stops you from still blaming poor packing?
  The box was clearly labeled fragile, and the external damage is visible in the photos. The nature of the damage strongly suggests it occurred due to how the box was handled, stored, or transported, not due to inadequate packing. I've made multiple efforts to resolve this with the adjuster. A partial reimbursementeven less than my full claimwould have been a reasonable step toward resolution.
  

  

  Business Response

  Date: 07/18/2025

  We sincerely apologize for the frustration regarding the claim settlement.  Unfortunately, we are not able to change the position of the claim adjuster in the BBB site. The Claimant can reach out to the adjuster, provide any additional details they feel may be pertinent to the settlement and the final decision will be made.

   

  Customer Answer

  Date: 07/18/2025

  I have repeatedly tried to engage the adjuster with this information and she has continued to state allied vans cant take responsibility for it or provide reimbursement of any kind and has since stopped communication with me. So I cant resolve it directly in the manner in which youre saying needs to be done. This is why I filed a complaint with BBB and will proceed to file a complaint with the ******************************************** 
  
  
  

  

  Business Response

  Date: 07/18/2025

  If the information has been presented to the adjuster and they have reviewed the case and confirm denial I understand this is their final review and answer in the case.

  Unfortunately, we are unable to overturn the decision of the claims team.

  Again, I sincerely apologize for the frustration this has caused.

  Customer Answer

  Date: 07/21/2025

  I continue to receive communications from Allied Van Lines representatives indicating an alleged inability to take meaningful action regarding the companys failure to adhere to its own documented policies and procedures. This persistent inaction is precisely what prompted the formal complaint to the Better Business Bureau, and it aligns with a disturbing pattern reflected in numerous BBB and independent consumer reviewsmany of which describe significant financial loss and property damage totaling in the thousands of dollars.
  
  
  This is not merely a customer service issueit represents a systemic risk to consumers and a breach of trust that could carry broader legal and reputational consequences for Allied Van Lines. Repeated apologies without substantive resolution serve only to underscore the companys unwillingness or inability to take responsibility.
  
  
  Why is it that your organizationone of the largest in the industryclaims it cannot rectify a situation it directly caused? If no one within Allied Van Lines is empowered to resolve issues tied to negligence or policy violations, that in itself is an alarming admission and raises serious questions about the companys internal governance and consumer protections.
  
  
  This matter requires more than another apology. I am requesting immediate action to address the damages sustainedspecifically, a reasonable and prompt reimbursement. I expect a formal response identifying who within your organization is accountable for resolving this, and what steps will be taken to bring this matter to a satisfactory close. Continued inaction will only escalate the matter further through regulatory and legal channels, as appropriate.
  
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied Van Lines and Astral Moving and Storage.Allied Van Lines registration number: 25-39360 Moving belongings loaded 6 May 2025. Assured items would be moved to ************* location within the week of loading. Contact in ****** would not provide information when following up including information regarding to location or date(s) of expected arrival. In order to get responses had to contact Allied Van Lines by phone multiple times. On Thursday, 15 May 2025, I was told on the phone with Allied Van Lines **************** ) my belongings would arrive 22 May 2025. When inquiring to the contracted company I was referred back to Allied Van Lines toll free number. Allied Van Lines has not been able to provide information on my delivery or the location of my belongings. I was assured, when the moving process began, my belongings would be in ************* within a week of loading. It has been 16 days since loading. Origin Location:************************************************************************************** Destination:************************************************* I desire immediate delivery of my belongings at a time that will work for me.

  

  Business Response

  Date: 05/29/2025

  We are very sorry for the delay in delivery of your household goods. It is never the intention of the Carrier to cause a delay in delivery as we realize the inconvenience this can cause.
  Hoping your shipment has since delivered and you are getting comfortably settled in your new location.

  Any further questions should be directed to the ************** department customer service, ************.

  Thank you,

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Title:Avoid Allied Van Lines / ************************ Moving Over $10,000 in Damages, Zero Accountability Review:My experience with Allied Van Lines and their agent ******* Worldwide Moving was nothing short of a nightmare. I hired them for a full-service long-distance move from ***** to ******* and what I got was crushed boxes, broken furniture, missing items, and serious damage to my home.They never told me they were storing my belongings in a warehouse or switching trucks midway through the move. When everything finally arrived, it was clear things had been mishandled:King adjustable bed destroyed.Custom furniture imported from ****** broken.Mattress arrived unprotected, ripped, and unusable.Headboard, dresser, buffet, washer/dryer all damaged.Even my flooring and front door frame were ruined during the move-in.The total cost of replacements and repairs was over $10,000 and I have the receipts to prove it. I submitted a claim in September 2024. For weeks, they were completely unresponsive. Only after I filed formal complaints through external consumer protection channels did they finally start replying.When they did respond, their evaluation was absurd. They offered just $1,863.97 after deductibles barely enough to replace one major item. They treat your belongings like theyre worth nothing and take zero responsibility for the damage they cause.Their claim process is slow, dismissive, and deeply frustrating. If you value your time, your peace of mind, and especially your possessions, do not trust Allied Van Lines or ******* Worldwide Moving. There are better, more responsible moving companies out there.I have all the pictures to prove. ************** Not reliable. They destroy your belongings and say it's not their responsibility.

  

  Business Response

  Date: 04/10/2025

  We are very sorry the Claimant had the need to file a claim and that they are unhappy with their settlement. It is never the intention of the Carrier to have damages as a result of the relocation because we realize the frustration and inconvenience this causes.

  The claim was settled as it should have been according to the practices, rules, and regulations of the carrier.

  However, although we appreciate the comments, the Claimant is in the middle of an arbitration dispute with the Carrier and the end result will be the decision of the arbitrator.

  Again, thank you for the feedback. We do hope the claimant is getting settled in their new location.

  Unfortunately, the BBB site will not provide any resolution to the arbitration in progress.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Allied moving to move us from ******, ***** to ******** NM. We paid approximately $10,000 for the move including insurance for damages. The mover's damaged our sheetrock / paint coming down the stairs on March *******. I noted this damage on the forms that I signed and I filed an official claim with Allied. Allied has never processed this claim or even responded to my emails.The owner of the ******, ***** property proved me with an estimate to repair of $250.00. The owner withheld this amount from my security deposit. I provided this estimate to Allied. I am asking Allied to pay me $250.00 for the damage their movers did to the sheetrock paint.

  

  Business Response

  Date: 04/08/2025

  We are very sorry the Claimant had damage to report from their relocation and had the need to file a claim.

  The Claim was received in our office on 3/26/25. Please note the Carrier has 30 days to acknowledge receipt of the claim. This was done

  This was sent to the Claimant the same day: From: Claims Support Sent: Wednesday, March 26, 2025 7:39 AM To: *****.******** ************************** Cc: ******* ******* ************************************************** ****** ******** *************************** Subject: RE: Damage at *********************************************** Your claim has been received by the Claims ******************** The next step in the process is assigning a claim number and claim adjuster to your file. Your claim adjuster will then review the claim and be in contact with you directly.. If you need further assistance at this time, you can contact us via the information provided below. Thank you!

  The Carrier then has 120 days to review and make an offer of settlement.

  Claims are processed in order of receipt and I am very confident that the claim will be resolved much sooner than that. We are sorry there has not been an immediate resolution but again, claims are processed in order of receipt and the Claimant should be hearing something in the very near future.

  Customer Answer

  Date: 04/08/2025

   I am rejecting this response because:
  

  I was not notified in advance (when I filed this claim for reimbursement of damages) that this simple claim could take up to 120 days to be resolved. And, when I ask for a status of my claim, I do not get any response to my emails.

  I have been forced to forfeit part of my security deposit ($250) on my ****** home due to damages caused by Allied Movers. I would expect to be reimbursed in a timely manner.

  This is poor business practices on the part of Allied. 

  
  

  

  Business Response

  Date: 04/08/2025

  We are sorry but there would be no need to advise it "may" take up to 120 days. Most adjusters are much ahead of that timeline and again this claim will be resolved in the very near future. It is understood, per the claimant, it is a simple claim.  However, all claims are resolved in order of receipt in an effort to be fair to all our customers.

  An email was sent on 4/4 (Friday) asking for status, it was forwarded to the adjuster 4/7 (Monday).

  Again, we are very sorry for the need to file a claim and this will be resolved soon.

  Unfortunately, there is nothing that can be resolved through this BBB site.

   

• Initial Complaint

  Date:03/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of this dispute is that Allied has rejected several items on my original moving claim. An electronic communication that was sent to me on 3/6/2025 includes several inaccurate statements. Based on the detailed summary below, Allied has NOT made adequate attempts to resolve this situation which began on 9/2/2024. Details: Allied was hired to move and store my belongings in ******* from 2/26/24 to 8/26/24. Allied delivered to destination in ********, ** on 9/2/2024. At the end of the delivery, it was evident that several items on Allieds bingo cards were missing (i.e., not part of the delivery). The Driver and I discussed said missing items and reviewed the bingo cards in detail. The Driver was in full agreement that over 40 (forty) items were NOT delivered. Both the Driver and myself signed documents acknowledging this agreement. The Driver reassured me verbally (and via text) that he had submitted these executed documents electronically with his paperwork. Due to the large number of items and the distress this caused me, I followed up with the Driver several times, contacted the Storage in *******, and also called the original Allied sales representative. Other than a communication from the ** at the Storage confirming that none of my items were located, I received no additional communication from any Allied representatives. My official claim was submitted 11/28/24. Between the timeframe of November 2024 to 3/6/2025 the responses from Allied representatives were limited. On 3/6/2025, I received an electronic letter from Allied denying the items I submitted on the claim form as missing stating that I had not informed Allied. I meet every obligation to inform Allied of these missing items as noted above. Notably, in an effort to be fair and reasonable, I elected to submit only SIX of the original 40 that were on the missing item list. I submitted a complete letter with details of this issue, on 3/16/2025 and have NOT received a response.

  

  Business Response

  Date: 03/31/2025

  We sincerely apologize there are issues with the relocation and the claim settlement.

  The attached letter has been forwarded to the claims team and I encourage the claimant to reach out to the claim adjuster to ensure this has been received and find out next steps.

  Thank you for making us aware of your situation and again, we are truly sorry for the frustration and inconvenience.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a rate dependent on the number of boxes packed. That was not applied. They were late to pick up and deliver my contents and significant damage to multiple items. I have contracted the business and been ignored. My washer and dryer look like they were dropped off the back of a truck and bounced! They insult me with a low ball offer for damages.

  

  Business Response

  Date: 02/21/2025

  We are sorry for the concerns that the customer has expressed.  Their pricing was not based solely on the number of cartons packed; the weight of the shipment, the miles travelled, and other required service are also factored in.  The attached Order for Service shows an estimated price of $8763.26.  The Informational Invoice attached shows that this was the amount collected. In addition, the carrier arranged for reassembly on the customer's Sleep Number bed and absorbed the cost of $270.00, even though this is a charge that should have been passed on to the customer.  The customer staes that they filed a claim which was ignored.  The claim was received on November 11, 2024 and a settlement letter was sent to the customer on January *******.  The claim was paid, with the $500 deductible which the customer had requested applied.  The customer stated that the shipment was late.  The attached Bill of Lading, with the customer's signature page included, shows a delivery spread of June 23 - July 10.  The attached Inventory form has a signature confirming delivery on July 4.  The shipment delivered per the agreement and within the assigned dates.

  Customer Answer

  Date: 02/21/2025

   I am rejecting this response because: They "absorbed" a fee for putting the bed back together however I paid additional for the company they hired to put it together that not only disassembled it incorrectly but also did not know how to put it together. I was charged $600 for that and received $180 back.  The damage to the washer and dryer were not just a little dent here and there. There were obviously dropped off the truck.  My deductible should not apply to blatant mishandling.  Almost every box received was CRUSHED. Their complete disregard  
  and mishandling and their lack of response when I requested one is horrible business practice. I would never treat a customer in that fashion. ALSO the fact that I was told they would take photos of damaged good and I did not need to  keep it all broken in my small space and then the adjuster they send tells me they won't take just photos  is insulting.   I have never been treated by a company with such disrespect and lack of courtesy.

   

  The contract was vague and I was told it would be adjusted since they packed less that half the boxes they predicted and still no adjustment.  Truck arrived after my promised date and no adjustment for that as well when I was told there would be. Again lies and mishandling
  
  

  

  Business Response

  Date: 02/26/2025

  The customer has stated that the settlement on their washer and dryer was insufficient.  The claims letter below has links two a washer and dryer of similar kind and quality.  Carrier is responsible for replacement with like kind and quality.  Customer signed for a $500.00 deductible which had to be deducted from the settlement. The payment was not lowballed as the customer suggests; it was based on replacement with like kind and quality, with the requested deductible applied. Other items on the claim were denied; the customer discarded them before the inspection.  The carrier has the right to inspect any claimed items.

  The customer again states that delivery was late.  Their signed **** of Lading indicates delivery of 6/23/24 and 7/10/24.  The signed Inventory provided with the carrier's initial response confirms delivery took place on 7/4/24.

  The customer had contact for a total price guarantee.  On this pricing model, the price is set before the move takes place and remains constant, whether the weight and packing services are more or less than estimated.  Therefore, there would be no adjustment for packing fewer cartons, in the same way there would be no adjustment if the services exceeded the guaranteed estimate.
  Thank you for the opportunity to clarify and explain.

  
  

• Initial Complaint

  Date:12/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied Van Lines move from ******* to the ****** on Nov19 with delivery December 10, the third time the delivery window changed. It was a NIGHTMARE experience for multiple reasons: First a lack of clear communication from *****, total lack of response for several days when the delivery would occur, while i just waited to not miss their call. Second, but as if not more important, mainly the feeling of being extorted as the cost was initially doubled from $5,000 to $10,000 (after I already signed a contract for the 5 and it was too late to find another mover). Then more charges were added, $864! with was termed unexpected ferry costs when any map would show Sooke was on an island. Also, another massive communication error on Misty's part, the B4 form that sent to me to fill out had no signature space, so was incorrect. AND I asked her to check that all was correct. I was not told i would have to produce the form form when I personally crossed in to ******. Therefore I had to go over 2 hours, and i had no car and 75, so had to ask my brother, each way, to receive my bonded goods. After a nightmare in ******* with real fear this disaster would not end, More complications happened, with the goods having to go to a bonded warehouse in ******* and never being told until I spoke to the driver that I would need to go there in the first place and pay an additional $250. And much more, but I have run out of time.A totally unprofessional company except for the on the ground workers.

  

  Business Response

  Date: 12/16/2024

  We are very sorry for all the frustration and inconvenience this relocation has caused. There were some issues along the way that were unexpected and for that we apologize.

  First there was a glitch in the system that provided an inaccurate estimate, Once that was discovered a new estimate was signed on October 10. There was no extortion that took place but an error in the system and as a Federally regulated company, we are not permitted to reduce the tariff charges.

  The driver did experience some weather delays of which he had no control over but did the best he could due to the circumstances.

  Unfortunately the agent was unaware of the ferry and the charges for a ferry are the customer's responsibility. We are sorry that added an additional amount to the cost of the relocation.

  The customer was aware on November 26 that they had to be at the ******* facility, this is something the carrier has no control over.

  Again, we do apologize for any inconvenience this has caused the customer.

  We do wish the customer the best in their new location.