Reviews

This profile includes reviews for TCC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TCC

  10300 Kincaid Dr Ste 100 Fishers, IN 46037-8509

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  TCC

  2 Factory Outlet Blvd Unit 2A Sagamore, MA 02561

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  TCC

  14 Denton Plaza Denton, MD 21629

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  TCC

  305 Boston Rd N Billerica, MA 01862-2630

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  TCC

  522 Main St Weymouth, MA 02190-1818

Review Details

• Review fromJames D

  Date: 11/10/2025

  1 star
  *** K took advantage of my mentally handicapped capped brother who can't read or write and had him sign a contract he didn't even understand what he was signing.. When we returned the phone and canceled the contact.. The managers couldn't even come out to deal with my complaint.. I was assured that there would be no fees due to him.. We just received a past due bill, called ******* and they couldn't fix the issue at this time due to the failures of this location. And obviously i have a past due to them lying..I'm not sure what protections people have against these predators... Of course there was additional charges to the account.. Might as well put all the insurances on an account of someone who doesn't understand what they are signing..The pressures of sales environment..

• Review fromrachel r

  Date: 10/11/2025

  1 star
  They don't even deserve one star. Went into the ******* store in *******, **. Asked if they worked for ******* they said they were contractors. I told them we wanted to find out about getting my mom's bill lowered. There were two men sitting there wouldn't stop talking over us. Started talking about ******* having the lowest prices. Told them that wasn't true by what my mom was paying. I finally told them they were being rude and we would be contacting *******. The one guy states "Why they won't do anything about it". This company that runs the ******* in ******* should remind their works they represent not only ******* but also TCC.

• Review fromFrederic K

  Date: 06/26/2025

  1 star
  This business uses false advertising and misleading salesmanship. Their promotion of a free phone upgrade with a trade in of your old phone is a scam.The phone is not free at all. It's ends up being financed over 36 months with increased ******* monthly charges. The return policy is a joke. You can return your new phone, but have no way of retrieving your old phone, so you are stuck. When asking the salesperson if thus will in anyway increase your monthly cell phone bill, they lie. Filing a complaint with them is worthless, as they do not respond.

• Review fromLaugene C

  Date: 03/18/2025

  1 star
  If I could leave zero stars I would. I had the worst customer service experience at this Fife ****************** ******* store, and it was beyond unacceptable. The salesperson, Tenishia, was rude, dismissive, and completely unhelpful from the moment we walked in. She was annoyed that I asked questions that she did not explain correctly, the first time. Rather than assisting us, she acted irritated by our presence and made the entire experience frustrating. All she did was talk about her family instead of focusing on us the clients. But what happened next was absolutely shockingshe actually called the police on my son-in-law simply because he spoke Spanish to my daughter. There was no reason for this other than pure discrimination. This kind of behavior is unacceptable anywhere, let alone at a major company like *******. If you value respectful and professional service, avoid this store at all costs. ******* should be ashamed to have someone like this representing their brand.

• Review fromCyndi F

  Date: 01/07/2025

  1 star
  I would like to tell people, especially seniors not to do ANY business with this ******* store.They did not tell the truth about about the phone I bought from them. Over charged me for things that just made them a buck. (accessories), I thought I was paying out right for the phone. I told them I want to pay for the phone in full, no contract and no financing. I pay close to $500.00 and now I find out that most of that was for accessories. I would not trust them and I feel that they took advantage of a Senior Woman, I am going to call an Attorney about this and have filed this complaint with the BBB. Thank you

• Review fromRalph B

  Date: 01/04/2025

  1 star
  Scottsburg store Manager, *******, sold me a phone in April 2024. I owned a Note 9 on a no contract for $50 per month. I didn't realize I was dealing with another company TCC. Once I started speaking with *******, who I later found out thru her, she is the manager of the Scottsburg store. I told her I didn't want to go on contract plan. I wasn't a "Business" customer. When I tried to login I was redirected to business. I never asked I for a business account. ******* seemed rushed from the time I 1st spoke to her throughout my whole time there. I didn't realize the store closed at 7pm. I entered the store at 6:45pm. Once we spoke ******* stated "we are having a trade-in promotion." Trade-in my note 9. I would receive $800 torwards the S24Ultra. ******* said the S24Ultra was slightly less than $1200 and I'll have a associate transfer data from your phone to the S24Ultra while we finish the paperwork. The associate took my note 9 with the new S24Ultra to transfer all data. After completion of the contract, ******* went to the backroom and returned with the S24ULTRA ONLY. ******* stated transfer was complete. I looked and it seemed correct. ******* said if I found anything in the next day or two to come back. I NEVER saw the Note 9 once the associate took it to transfer data to the S24Ultra. My new contract stated a monthly charge of $50 per month plus the monthly payment $15 for 24 months to satisfy the difference between the $800 trade-in and the cost of the S24Ultra. I still have my paperwork she hurriedly filled out because now the time was 7:43pm. I paid $159 before leaving the store with ONLY the S24Ultra. I have returned on numerous times to correct the charges. Three times ******* wasn't there and I was told I needed to speak with *******. I've spoken to ******* on 2 occasions. Both times she stated the Note 9 was never entered in their system. So I was being charged as if I never brought my phone in. Instead of roughly $65 per month I'm paying $98 roughly.

• Review fromKen B

  Date: 11/28/2024

  1 star
  I will not book another event, ever. The fees, after the booking price, are excessive. Almost a quarter of the cost of the ticket. And no option to cancel or change. Never again will I book a function at the TCC or use this booking agency. I would give zero stars if the system would let me.

• Review fromLauren D

  Date: 11/22/2024

  1 star
  I would only give 0 stars if I could. At first, we thought we were in good hands with a knowledgeable sales associate named Hope. We quickly learned that they get you into the store, you tell them what you want, and tell them what your budget is, they tell you one thing, you agree to it and then you come to find out there are all these fees and surcharges that were not discussed at all for the first month's bill. When we tried to call to figure out the issues we were ignored, we were not called back, then lastly, we went into the store that was a scheduled appointment to meet with Hope and speak with the manager ****. When we got there Hope left earlier than she was supposed to, and **** had an "important" phone call where he could not come out and speak with us to resolve the issues. Frankly I found this to be very rude, unprofessional and our true feelings are that the manager is a "coward". As soon as we left the building, he magically appeared walking out of the office and left for the evening. If you are thinking about going to this ******* third-party retailer, think twice and don't go.

• Review fromJessica B

  Date: 11/18/2024

  1 star
  They refused to help me pay my final bill, which I am unable to do over the phone. I am disabled and unable to drive and the rude salesman literally shooed me out of the store and told me that he wouldnt help me or give me his supervisors information because Im not a ******* customer anymore.

• Review fromAnn A

  Date: 10/30/2024

  1 star
  I went to the store on **************** in **********, IN on 10/29 between 10 and 11 in the morning. The sales associate was the only employee I saw in the store. I was the only customer. He was rude, totally uninterested in answering my questions, and said if I continued asking questions, he would have to charge me $29.99 for 30 minutes. He did not have on a name tag.