Business ProfileforTCC

In August 2023, we visited ******* in ********, ** to purchase a new phone after my old phone was run over by a vehicle. The worker told me that if I changed my plans when purchasing a new phone that I would receive a $1,000 rebate off of my new phone and I'd see the credit within 3 months on my bill. I returned to the ******* store several times to check on the rebate and was told to wait until the next billing cycle. I also called ******* and they stated they did not know of the rebate. As of November 2023, no rebate was issued and my cell phone bill was up over $50 higher a month. I returned to the store where the manager was unsure of the rebate and stated she could not speak for the sales representative that offered the rebate. I left my phone number with the manager to have the sales representative call me to discuss the matter. The sales rep never called. I returned to the store again today, 12/21/23, and was told that there was nothing they could do. Thus leaving me with an $1,800 phone and without the rebate that was promised when I switched my plan in August.