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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After being made to use this company via my insurance company they quoted me for a Diminished Value Claim. Based on their data they only payed out $850 on a ***** car with ***** worth of damage. They claimed that jy car ONLY lost 850 worth of damage. When I inquired within about the company process to assess damage and value loss, they simply said it was a secret formula and they would not tell me. I provided a rebuttal to their claim and afterwards they simply said that I hadnt given them any additional information. I provided proof and quotes that my car lost approximately 10k in value and my pay out amount should have been closer to **** instead of 350. They responded that I still couldnt know and they couldnt explain why my new figure didnt matter. Its completely outrageous.
Business response
04/18/2022
Please find attached Alacrity Solutions' response to the BBB complaint filed by *******************. Thank you, and please do not hesitate to follow up with any additional questions or follow up.
-***********************
Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
NEVER get insurance through these people. My garage was broken into and then my car stolen with 3 thousand+ dollars worth of snowboard gear in there. My car was locked in my garage but I couldn't prove they forcibly entered into my car, only my garage. I got NOTHING.They take weeks to return your call. I took a picture of my police report and sent it but they said they needed a copy from the police, which takes over 11 weeks, plus the 3 weeks it took for me to even get them on the phone. And when I did finally get them on the phone, the adjuster hadn't even looked at the documentation I had sent over.This place is a literal scam. Their business model is to prove you have no claim to the items you have been insured. This place has a 1 star ****** review, as well. Stay far away.Business response
02/28/2022
Please find Alacrity's response to ****************** BBB complaint.Initial Complaint
02/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Dec. 20, 2021, I filed an insurance claim with all paperwork. Since then on two occasions, an Alacrity representative has informed me a check has been mailed, however she will not give me a tracking number or inform me any details about how my claim was settled, e.g. the amount. It is not clear why she tells me (1) she will contact me at 5 pm and does not, (2) emails me a check will be mailed twice, (3) does not respond to my multiple emails regarding what the settlement amount is. I ask that Alacrity finish the job and finally send me the check that accurately reflects the claim materials I emailed its representative on Dec 20, 2021. Please let me know if you require additional documentation of the above.Business response
02/17/2022
Please find attached Alacrity's response to the Complainant's BBB complaint.Initial Complaint
01/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On December 20, 2021. I filed a claim for my renters insurance sent recipients and was told I would be receiving a check. I have not received the check. The amount theyre sending is incorrect, and the claims adjuster is aware. He refuses to correct the amount or send the remaining balance. I have not received any communication regarding this matter.Business response
01/31/2022
Please find attached Alacrity Solutions' response to ****************** BBB Complaint. Thank you.Customer response
02/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Due to the lack of professionalism, timely payout and refusal to make the situation right by providing my deductible as compensation for delay in benefits, I reject the business response.
Regards,
***************************Initial Complaint
12/08/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been trying to contact my insurance adjuster ************************* for a few weeks now without success. I have a pending claim against my previous renter ******************************************* in ******, ** and they have sent me to collections due to non payment of their insurance claim for alleged damages. **************** stated that he had sent me mail correspondence. I told **************** that I had moved and that all my mail was being forwarded. **************** neglected to ask me for my new address so that I may receive the supposed correspondence that was sent to me. Additionally, I have left voice mails for **************** supervisor ***************************** that have also been avoided and calls not returned. I asking that Alacrity Solutions pay the claim to ******************************************* and send me correspondence/receipts of such payment immediately so that I may clear my credit report .Business response
12/21/2021
Please see attached.Initial Complaint
10/17/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Claim #CNI-0031399; Insured: *****************************,What i have a problem with is that you never follow up and you lie about calls and contact that i have records that you are lying. you and your rep are a str8t **** lie !!!!!!!! I will be filing a complaint with theBBB . your rep closed thecase and made not one contactattempt to follow up with claimupdates at all instead i have to call and chase down you lady lying people . You people are a bunch of liars. I have proof that I sent all the requiredinfo and youstill closed my claim. Someone needs to buy your company out and fire all of you . I will be writingthis in my complaint. I would also like to be pointed to the next level of management. I would also like to escalatethis to a Level 3 and file a complaint against you and everyone that is involved. You will need to make contact with me or I will be filing a civilsuit against you and your company . You are a fraud and should d be stopped.Business response
10/30/2021
Please see attached.Initial Complaint
09/16/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I had to file an insurance claim due to food spoilage at the apartment I rent. Millenial Specialty Insurance, my renter's insurance, redirected me to this company to go forward with my claim. We lost about $350 worth of food we had stored in our freezer when the circuit breaker reset and the freezer thawed out. I got a call from an insurance agent named Corey and he left a voicemail, however I've had a difficult time getting in touch with him. I don't have a record of an email address, and each time I call I'm directed to a voicemail, which I don't think he checks. I even called his supervisor and left a voicemail with no response. Here is what we lost: 24 packs of ground venison (22 oz. average weight per package) 2 venison chops 3 venison tenderloin 1 venison roast 12 packs cheddar-filled venison hot dogs (8 per pack) 8 packs venison Italian sausage (8 per pack) 7 packs venison bratwurst (8 per pack)Business response
09/29/2021
We spoke with the Complainant and the matter has been resolved to her satisfaction.
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