Complaints

This profile includes complaints for Alacrity Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alacrity Solutions

  9725 Windermere Blvd Fishers, IN 46037-9015

• 

  Alacrity Solutions Group LLC

  360 E 10th Ave Eugene, OR 97401-3273

• 

  Alacrity Solutions Group, LLC

  1200 Derek St Hammond, LA 70403

• 

  Alacrity Solutions Group, LLC

  3670 Maguire Blvd STE 300 Orlando, FL 32803-3012

• 

  Alacrity Solutions Group, LLC

  2123 Eastview Pkwy Conyers, GA 30013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Alacrity Solutions role in mishandling my insurance claim on behalf of *******************Alacrity was contracted by ******** to manage inspections and facilitate my Additional Living Expenses (ALE) claim. Throughout the process, Alacrity failed to provide reasonable *** accommodations despite documented medical needs and repeated requests.I was told I would be assigned an ***-informed representative to work with me. Instead, I was subjected to harassment, ridicule, and embarrassment by *****, the assigned inspector. His behavior toward my disability created unnecessary stress and made the process hostile and inaccessible.Additionally:Alacrity refused to schedule inspections at times that aligned with my medical limitations.***** misrepresented my availability and cooperation to Lemonade.The inspection timeline was extended unreasonably with suggestions of an all-day process, which I cannot medically tolerate.This conduct reflects a complete disregard for *** protections and professional standards. I am seeking acknowledgment of these failures, a formal apology, and assurance of ***-compliant practices in future claim handling.Sincerely,*********** ******

  Business Response

  Date: 07/17/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ************** filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** provides a wide range of services to various insurance companies and partners in connection with losses suffered by their policyholders. For Mr. ****** claim, Alacrity was engaged to provide adjusting services.
  
  As Alacrity did not make the coverage determination for Mr. ****** claim, we kindly ask that he direct any questions or concerns he has with that decision to his insurance carrier. Additionally,Alacrity strongly denies Mr. ****** allegations of disability related discrimination.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Dear Ms. *********************** you for forwarding Alacrity Solutions response regarding my complaint. While I understand Alacrity may not have made the final coverage determination, their role as an adjusting firm is central to my concerns.
  
  
  Alacrity acted on behalf of my insurance carrier during the claims process and was responsible for critical functions that directly impacted the outcome of my claim. Specifically:
  
  
  Alacrity failed to provide a fair and thorough assessment of my loss.
  They disregarded my documented requests for reasonable accommodations under the Americans with Disabilities Act ****** creating access barriers for me as a disabled policyholder.
  *****, one of Alacritys representatives, harassed me and repeatedly instigated unnecessary conflict during the claims process. This conduct exacerbated my disability-related symptoms and contributed to significant emotional distress.
  Their failure to engage in an interactive process regarding my disability needs contributed to delays and misinformation that harmed my ability to secure timely resolution.
  
  
  
  
  It is not enough for Alacrity to deny responsibility or discrimination allegations when their conduct during their engagement had a material impact on my claim and on my health and housing stability as a disabled consumer.
  
  
  I request that Alacrity acknowledge these issues and take corrective action to ensure that policyholders with disabilities are treated fairly and provided equal access throughout the claims process.
  
  
  Thank you for your time and assistance in reviewing this matter.
  
  
  Sincerely,
  *********** ******
  
  
  
  

  
  

  Business Response

  Date: 07/30/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to provide an additional response to ********* concerns filed with the Better Business Bureau.
  
  Alacrity denies ********* allegations of harassment and discrimination. We again kindly direct him to his insurance carrier with any further questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************
  

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I reject the businesss claim that Alacrity is not at fault. The attached emails show clear evidence of *** *********** harassment, and bad faith handling of my claim.
  
  
  Failure to *********************************** repeatedly requested a single, ***-informed point of contact (****) as a reasonable accommodation due to my disabilities. Instead, I was forced to deal with *****, who ignored my requests, sent aggressive emails, and created a hostile environment.
  Alacrity was aware of my disabilities yet failed to honor my accommodation requests, as shown in my July 7 email to ***** ******.
  
  
  Harassment and Unprofessional Conduct:
  
  Brians emails (July 1) contain argumentative, dismissive, and accusatory language, including false claims that I failed to show when I had not missed any confirmed appointments.
  I explicitly told him his tone was offensive, that I felt harassed, and requested he stop contacting me, yet the harassment continued.
  
  
  False *****s About Missed Appointments:
  
  The business claims I failed to attend inspections, but emails prove they never coordinated properly or honored my availability.
  ***** set dates without confirming accommodations, while simultaneously refusing to proceed with my Additional Living Expenses (ALE) claim until I met with him, despite knowing I required *** accommodations.
  
  
  Bad Faith ***** Handling:
  
  They conditioned ALE payment on an inspection while refusing to provide reasonable accommodation, effectively blocking my claim.
  This constitutes retaliation and deliberate mishandling.
  
  
  
  
  
  
  The evidence shows Alacritys conduct directly prevented my claim from being resolved. Their denial is based on falsehoods and violations of *** ************ I request the BBB to hold them accountable and require full payment of my ALE claim, along with acknowledgment of the harassment and discrimination I experienced.
  
  
  Regards,
  ***********
  

  
  

  Customer Answer

  Date: 07/31/2025

  e: Complaint ID #******** **********************
  
  
  I am publicly disputing the response provided by Alacrity Solutions because it fails to address the core issues of my complaint. The company misrepresented facts, disregarded my repeated ADA ************* requests, and retaliated by dismissing my valid insurance claim based on false assertions that I missed appointments, when in fact no accessible *************s were provided for scheduling or communication.
  
  
  Alacrity Solutions handling of this matter violates the **** as well as state and federal protections against discrimination and retaliation. The companys actions caused significant financial harm and emotional distress, and their failure to provide a good faith investigation constitutes bad faith.
  
  
  The business has not made any attempt to correct these violations, and I reserve my right to pursue legal remedies.
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a homeowner with an active warranty through 2-10 Home Buyers Warranty. I filed a claim for both structural and cosmetic issues. The structural portion has been addressed, but the cosmetic portion remains unresolved because 2-10 has not received a final report from the third-party adjuster they contracted.The company hired by 2-10 was Alacrity Solutions, and the adjuster assigned to my case was ******. He visited my home on May 23, 2025, and gathered all necessary information including a full 365-degree video walkthrough to finalize the cosmetic portion of the claim.Despite that, more than a month has passed, and 2-10 has still not received or processed the final numbers. Ive followed up with 2-10 multiple times, and theyve acknowledged the delay but told me theyre simply "waiting on the adjuster."Because 2-10 is responsible for managing their subcontractors, I am requesting they:Escalate this matter internally,Provide a clear resolution timeline,And take accountability for ensuring this claim is processed without further delay.I am filing this complaint due to the lack of urgency and impact its having on needed cosmetic repairs in my home.

  Business Response

  Date: 07/08/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ****** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ********************** performs independent insurance adjusting services on behalf of various insurers and partners.
  
  We apologize to ******** for the frustration he has experienced with his claim. The adjusters inspection and claim review have now been provided to Mr. ****** home warranty carrier for a coverage decision.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ail of Complaint Natural causes caused damage to my home due to the numerous storms in the area, causes roof damages requiring roof replacement. **** issued $7100 and $1200. Minus a $500 deductible. Roof replacement cost is $13,000. Claim payment is short $4700. Been waiting 48 days+Describe what you would consider to be a fair resolution to your complaint Asked a payment of $13,000 plus the supplement for any additional repairs minus the payments made of $7100 and $1200. Provided sufficient line by line to **** to explain the causation and required amount for home to be made whole. Still waiting for $4700 to start work. Home is in jeopardy due to weather in the area causing the home to be furthest damaged. No one has called, no one has responded, no one has explained the money aspect.

  Business Response

  Date: 07/02/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms.******** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ********************** performs independent insurance adjusting services on behalf of various insurance companies and partners. Alacrity was engaged by **** to provide adjusting services for Ms. ******** roof claim.
  
  The Alacrity adjuster wrote a repair estimate to address the covered damage to Ms. ******** roof. Ms. ******* provided an estimate from her roofer,which included non-covered items and upgraded materials, which is not covered by her policy. Payment for the covered repairs has been issued to Ms. *********
  
  A recent supplement from Ms. ******** roofer included the removal and replacement of sheathing, but did not include any photographs to substantiate the need for the sheathing to be replaced. Once the photographs are received, we will be happy to review them for coverage consideration under her policy.
  
  We appreciate the opportunity to respond to Ms. ******** concerns. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  ******************************************************************************
  

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  the sheathing, is a basic function of a roof being replaced, adjusts to the immense weather conditions of rain, flood, wind and other conditions that are currently going on. With the delay being over 50+ days, this was a huge basic missed opportunity by Alacrity. If they are a seasoned, very experienced company, this shouldnt of been overlooked, and it appears this attempt was done in bad faith to circumvent the bottom line, to save **** as much as possible despite the provisions of the policy, section 6 subsection 3 requirement of replacement of the sheathing to todays standards in 2025 upon a act of god. This explain is vague and ambiguous, plus misleading. For principal reasoning, someone should return calls, and provide a comprehensive letter explaining particulars. Not making people waiting over 50+ days. This third party should know industry standards of building codes and regulations within Pennsylvania state law. But it appears that was not the case in my situation. Numerous calls and emails. But no reply. This isnt how policyholders should be treated and it is appalling. 

  Regards,
  
  ******* *******

  
  

  Business Response

  Date: 07/08/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to provide an additional response to Ms. ******** concerns filed with the Better Business Bureau.
  
  During the adjusters inspection of Ms. ******** roof, no physical damage to the sheathing was observed;therefore, the policy does not afford coverage for this portion of her claim.
  
  If she has any photographs that substantiate the need for the sheathing to be replaced, we once again ask that she forward them to us. If photographs are received, we will be happy to review them for coverage consideration under her policy.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  3 different independent adjusters to the contrary of contractions verified the wood and sheeting needs replaced. This goes beyond sheathing, the left hand and the right hand do not know what they are doing. I have reports which suggest the wood and roof need replaced. After 60+ days of being played with in bad faith, we are here. Im waiting on my roof to be replaced and dont have the funds my policy affords to do it thanks to continuing bad faith and ignorance. None of the responses are logical. If what they are saying is true, then why was payment issued? If the sheathing was not damaged as alleged, why was a partial payment issued for it, in the estimate given by the company. Again the gaslighting, and continuous liability the company does in bad faith is a reflection of **** and there bottom line. My policy coverage warrants a new roof apples to apples. I have provided 3 estimates, asked to pay the lower of the 3. To date that has not occurred, and the company has acted in bad faith, subsequently putting **** in a lawsuit situation. A lawsuit will be filed against both parties if payment isnt issued in 10 days. A demand for payment is also going out for bad faith and non compliance of the provisions of my policy terms. 
  Regards,
  
  ******* *******
  

  Business Response

  Date: 07/17/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to provide an additional response to Ms.******** concerns filed with the Better Business Bureau.
  
  A claim supervisor has spoken with Ms. ******** representative and conveyed that she will review the estimate provided by Ms. ******** contractor alongside the adjusters estimate and will follow up once her review is complete.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************
  
  

• Initial Complaint

  Date:06/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I am writing to file a formal complaint against ********************************* (File #******) regarding Claim #CNI-0062456, which has experienced concerning delays and lack of communication following an inspection.A field inspector was sent out to assess damages related to my claim. Since that visit, I have received no updates or information from Alacrity Solutions about the next steps in the process or an expected payment date. Despite multiple attempts to follow up, I have been unable to obtain any clear answers or timelines regarding the resolution of my claim.The assigned adjuster for this case is ******* ******, Florida Adjuster License #******* (Self-Appointed). As of today, there has been no indication as to when payment will be issued or whether the claim has been fully processed.This ongoing lack of communication and resolution has created unnecessary frustration and hardship, and I am requesting the BBBs assistance in urging Alacrity Solutions to take immediate action to provide:A status update on my claim.A timeline for when payment will be ************** with a representative who can facilitate this process transparently and professionally.I appreciate your help in resolving this matter as promptly as possible.

  Business Response

  Date: 07/02/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ********************** performs independent insurance adjusting services on behalf of various insurers and partners. Alacrity was engaged by ********************* carrier to adjust her personal property claim.
  
  In her complaint, Ms. ****** expresses a concern about a lack of communication from the adjuster. While Alacritys file documentation indicates there were no significant gaps in communication with Ms. ******* we apologize that she had a negative experience with our company. A claim supervisor has spoken with Ms. ****** to acknowledge her complaint and to discuss her claim status. The adjusters inspection and claim review have been provided to ********************* carrier for a coverage decision.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May ****** there was a fire in my condo which was tenanted. It took Alacrity 3 weeks to send a site adjuster to document the damage. The desk adjuster has chronically not responded. Has sent emails stating that there are attachments to the letter or email, which were not attached. Ive repeatedly tried to get the file moving along and they are just either not responding or ignoring me. Voicemail for the desk adjuster states he is out of the office every single day from 8:00-1:30. Ive left many voicemails, he just never phones me back. Ive provided all documentation theyve asked but need to provide a statement which he has never made himself available to take. They now are asking for a notarized sworn statement of loss, the document has never been provided despite my repeated requests for it to be sent. Its now past a month they have still not approved coverage, so the restoration company cannot start removing the damaged materials, the place is indelibly saturated in smoke. The temps in the area are between ****** and I still have no electricity or ac which is causing more damage. I wouldnt recommend using this insurance carrier even if they were the last company on the planet. Worst possible experience of my life. Their website is vague at best, almost looks fraudulent but is clearly designed to not provide any contact information to escalate matters to a higher individual.

  Business Response

  Date: 06/13/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms.******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** is a multi-faceted company. Information about our company can be found at ******************************************** is a link to our rather robust and professionally-created website.
  
  One area of service that Alacrity provides to various insurance companies is loss adjusting. It was in this capacity that Alacrity was engaged by Ms. ******* carrier.
  
  We apologize for the frustration Ms. ****** experienced with her claim. We did find that following the initial phone conversation between the Alacrity adjuster and Ms. ******* the adjuster called Ms. ****** on numerous occasions without being able to reach her. He was unable to leave a message because Ms. ******* voicemail was not set up. When a phone call was unsuccessful, the adjuster often followed up via email. Thankfully, a supervisor was able recently to speak with Ms. ****** and confirm the documentation needed to conclude her claim. We look forward to receiving that information.
  
  Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having an issue with my claim - ******************** examiner ******** is super rude and claims she doesn't get my emails or just refuses to respond.When you call her, it sounds like she is in a wind tunnel, gives vague answers, and is the worst customer service person I've met. If she doesn't want to answer, she just won't answer. I contacted a supervisor at the beginning of the claim who said "Oh it's being handled like it should be." I can tell you, it has not been a good experience and is not being handled well. I am not sitting at 2.5 weeks of waiting for a supplemental claim to be "approved". I have an ****** and I cannot be waiting forever to get paid out for this. I have tried to get to another supervisor and it seems like that's not something they want so they are making this extremely painful. I now have other damage to my bathroom ceiling because I don't have the funds to be getting this work done, so now I am even further screwed. I am not happy and I do not think this company cares about the insured at all. They clearly want to pay bare minimum and hire rude people. I want my supplemental money.

  Business Response

  Date: 05/15/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mrs. ******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  Following Mrs. ******* complaint, an Alacrity supervisor called and spoke with her. The supervisor apologized for the delay and advised, based on *** and Mrs. ******* belief that the damage originated from the roof, the claim may possibly require reinspection.
  
  Mrs. ****** expressed a preference for receiving an update without the need for another inspection,as her and her husbands schedules are limited. The supervisor explained that the claim would be reviewed with the desk adjuster and that the adjuster will follow up with her regarding the next steps.
  
  Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I just received an email the other day with ******** stating that she just reviewed the pics and its not going to be covered. No one came back out and no one is responding to my emails . You are not reading my complaint. Read what I am saying 
  Regards,
  
  ********* ******
  

  Business Response

  Date: 05/21/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to provide an additional response to Mrs.Ayscues concerns filed with the Better Business Bureau.
  
  As the Ayscues have stated they believe the roof suffered storm damage, which is different than the adjusters findings, Alacrity has requested an engineer perform an inspection. A supervisor has advised the Ayscues of the pending inspection.
  
  We appreciate the opportunity to respond to the Better Business Bureau and look forward to concluding the Ayscues claim. Please feel free to reach out to me directly if you have any further questions.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************
  

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.] the person that came out did not due his diligence and so this claim was not handled properly and ******** and ******* clearly did not care to investigate further after the MULTIPLE attempts Of me trying to get this rectified. BBB is the only reason they are doing their diligence now. It wasnt happening until I took it to here 

  
  Regards,
  
  ********* ******

  
  

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In short, Alacrity Solutions is contracted by **** to handle their Diminished value claims after a car has been in an accident. I have done the research myself and the value of a 2018 Acura MDX was around 21k at the time of accident, however after the accident my cars value dropped by nearly 4k, so around 18k. These values are from Kelly *** They offered me $153.11 for my claim. I just dont see how this is even legal. There is an actual report that will tell you how much the value of your car is, and you can go see the value of another model exactly the same. I have already filed with the insurance commission in WA state as well. This is just outrageous.

  Business Response

  Date: 05/06/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ***** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** is a leading provider of insurance claim management services in the *************. Following Mr. ***** vehicle damage claim, **** retained Alacrity to provide adjusting services.
  
  For **** claims,Alacrity utilizes ***** proprietary and confidential methodology for determining the diminished value of a vehicle. Generally, a diminished value analysis considers several factors including the vehicle type and age, the pre-loss actual cash value of the vehicle as of the date of loss, the severity of the damage, the vehicles mileage at the time of loss, and any prior damage to the vehicle.
  
  Based on the current information for Mr. ***** vehicle, we believe the value of his claim has been properly and fairly determined.
  
  Thank you for your consideration of this response, and please do not hesitate to contact me if we may be of further assistance in resolving this matter.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  As stated earlier, they just want to get out of this as cheap as possible, they insultingly offered another 50 dollars hoping I would just go away.  I gave them and USAA enough time to try to do the right thing (about 5 months), now I'm just going to get a lawyer. I appreciate your work for consumer advocacy.

   
  Regards,
  
  ******** ****

  
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11th 2025 I had a pipe break. This was reported to my home insurance American modern. Since January I still have a hole in my wall and an inoperable 1/2 bath. Alacrity keeps canceling my estimate and causing delays in my repair work and each week goes by without having my home repaired. See all attached. Today I was informed Id need to find a new contractor after two months because of the negligence on alacritys part. I want my home repaired and the work completed. I have already waited 2 months and my work is still not completed.

  Business Response

  Date: 03/20/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ******** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** provides services to insurance companies in connection with losses suffered by their policyholders. Our main service is to provide a network of independent,credentialed contractors that are available to provide restoration, mitigation,or other services to homeowners. The services provided by the contractor are in accordance with a scope of work and estimate approved by the insurance carrier.
  
  Ms. ******* contracted with BoyerPentek, one of the independent contractors on Alacritys network, to make repairs to her home following her claim. BoyerPentek has now completed the repairs, and Ms. ******* has signed a certificate confirming she is satisfied with the work.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to the homeowner's insurance through *** who apparently uses Alacrity Solutions to handle their claims. Alacrity has refused to finish my claim in which I should be getting my carpet replaced in my house among other things. They spent months not doing anything. then when I contacted them to ask what was going on they reassigned my case to a woman named *******. ******* has yet to contact me in the weeks that she has been assigned to my case. Every single time I call to get this dealt with I am told that there is not supervisor to talk to and ******* has a broken phone and will call back in ***** hours.... then she never calls back. I want my house fixed under the homeowner's insurance that I have been paying for almost six years without a single prior claim.... this is getting ridiculous.

  Business Response

  Date: 02/13/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ****** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to Ms. ***** for the frustration she experienced with her claim. The estimate for repairs, written by the field adjuster, was received on February 6. Payment for Ms. ****** claim was then processed for mailing to her.
  
  On February 7, an Alacrity claims supervisor called and spoke with Ms. ****** confirming that her claim had been completed and payment processed.
  
  Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  ******************************
  **************************************************************

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My signature was forged on the completion forms. They never finished the work and they need to correct this. I did not sign the form but someone signed it. It is not my signature. I think this is against the law.

  Business Response

  Date: 02/03/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ********** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** takes Mr. ********** complaint very seriously and is investigation his allegations. Alacrity has emailed Mr. ********* requesting clarification on his complaint and requested a list of the repairs that have not been completed.
  
  As we continue to investigate Mr. ********** concerns, Alacrity considers this matter pending and will provide an update to your office on or before February 17, 2025.
  
  We appreciate the opportunity to respond to the Better Business Bureau, and Alacrity looks forward to bringing this matter to resolution. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  ******************************
  **************************************************************

  Business Response

  Date: 02/17/2025

  Greetings, 
  
  Alacrity has investigated Mr. ********** complaint that his signature was forged on the completion form and that the covered insurance repairs to his home were not completed. Unfortunately,Mr. ********* did not respond to Alacritys requests for additional information.
  
  While Alacrity has not been able to substantiate Mr. ********** concerns, I am available to assist him. He may reach out to me directly with any additional information or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of *****************
  ******************************
  **************************************************************