Business ProfileforAlacrity Solutions

I agree with all the comment before me. My apartment flooded April 3, 2024. I submitted the documentation and requested a supervisor call me ASAP. A supervisor just called today 04/15/2024 because I reached out to ********** The supervisor informed me she is not sure if my policy covers the water damage and she was going to let my adjuster make that determination. She forewarned me it can take months before they investigate. However, a claims adjuster came out and claimed all of my items as destroyed.

Thank you for giving Alacrity Solutions the opportunity to respond to *********** review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.While our file shows that the adjuster promptly and often communicated with ****************, as shown in the timeline below, we do regret that **************** had a negative experience with our company.**************** submitted her claim on April 3. The adjuster spoke with **************** on April 4 to explain the claim process and a Personal Property Inventory Form (****) was mailed and e-mailed to ****************. The adjuster spoke with the property management company on April 8 to confirm the cause of the loss. The adjuster spoke with **************** on April 10 to confirm the scheduled appointment with the mitigation company to evaluate ****************** damaged personal property.On April 12, **************** requested the status of her claim. The adjuster responded that her review is pending the mitigation companys evaluation.On April 15, a claims supervisor spoke with ****************.On April 16, the adjuster received the mitigation report.On April 17, the adjuster spoke with ****************, and they went over the ****.On April 18, the **** was submitted to contents vendor, Trax, for a pricing valuation. Once the pricing valuation is received from Trax, the adjuster will discuss a settlement with ****************.Please reach out to me directly if you have further questions. Sincerely, ***************************, Director of ****************** ******************************, ************************************