Business ProfileforMetronet

Our non-profit, *****, switched to MetroNet service over 6 months ago. We signed a contract with them, which unbeknownst to us was for 36 months. They do not share the length of the contract with customers: we have heard they do this a lot. Since the first week of installation, our internet has not functioned properly. We keep getting dropped from our Internet connections, which is a real pain. We have had repeated visits from Metronet to fix this. All our hardware has been changed, but that didn't help. Despite the fact that this problem gets worse with bad weather, we have been told repeatedly that there is no problem with the connection outside our office because apparently their software is not capable of detecting a problem. We tried to cancel our contract with MetroNet last Friday (April 5, 2024), because they cannot fix this problem and are providing a service that does not work. They told us they will not let us out of the contract because their equipment does not show that we have a problem. In order to cancel our account with them, we would have to pay $5,029 for the 29.4 months remaining on our contract. We are a small non-profit and cannot afford to pay this. We also think we shouldn't have to, as they are not providing us with the service they promised us, i.e., a fully functional Internet.